IS chapter 9 Laurens

Which of the following is not true about global supply chains? Global supply chains typically have participants from a number of countries. Global supply chains are no different from domestic supply chains. Global supply chains typically span greater time differences than domestic supply chains. Performance standards may vary from region to region. Supply chain management for global supply chains may need to reflect cultural differences.

Global supply chains are no different from domestic supply chains.

Which of the following is not an example of inefficiencies in the supply chain? High transportation costs Parts shortages High switching costs Underused plant capacity Excessive finished goods inventory

High switching costs

Which of the following would not be considered a contact point? Facebook Email Retail store Intranet website

Intranet

Why isn't overstocking warehouses an effective solution for a problem of low availability? It increases inventory costs. It is an inefficient use of raw materials. It increases sales costs. It increases production costs. It does not speed product time to market.

It increases inventory costs.

According to the chapter case study, which of the following software vendors has enabled Scotts Miracle-Gro to develop consumer-driven demand planning? IBM SAP Oracle JDA Software Salesforce.com

JDA Software

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business? Configuration tables Web services Middleware Groupware Data dictionaries

Middleware

_______ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation. Analytical Social Sales force Web-based Operational

Operational

________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners. PRM SFA SCM ERM SCP

PRM

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain? Demand planning Continuous replenishment Just-in-time strategies Safety stock Bullwhip effect

Safety stock

Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner? Supply chain delivery system Supply chain demand system Supply chain execution system Internal supply chain system Supply chain planning system

Supply chain execution system

Concurrent supply chains are made possible by which technology? ERP systems The mobile digital platform Just-in-time supply-chain technologies The Internet Supply-chain management systems

The Internet

Enterprise application vendors are now including ________ features such as tools for data visualization, flexible reporting, and ad hoc analysis as part of the application. just-in-time ESS on-demand business intelligence SAP

business intelligence

Components or parts of finished products are referred to as: secondary products. upstream materials. intermediate products. downstream materials. raw materials.

downstream materials

Supply chain planning systems: track the physical status of goods. track the management of materials. track the status of orders. identify the transportation mode to use for product delivery. track the financial information involving all parties.

identify the transportation mode to use for product delivery.

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems. external; internal demand; continual push; pull planning; execution upstream; downstream

planning; execution

Which supply chain planning function determines how much product is needed to satisfy all customer demands? Order planning Just-in-time planning Distribution management Replenishment planning Demand planning

Demand planning

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes? Process management software CRM software Groupware Application software ERP systems

ERP systems

Which of the following is not true about enterprise systems? Enterprise software is expressly built to allow companies to mimic their unique business practices. Enterprise software includes analytical tools to evaluate overall organizational performance. Enterprise systems help firms respond rapidly to customer requests for information or products. Enterprise system data have standardized definitions and formats that are accepted by the entire organization. Extensive customization of enterprise software may degrade system performance.

Enterprise software is expressly built to allow companies to mimic their unique business practices.

Which of the following customer relationship management applications provides analysis of customer data? Operational CRM Operational PRM Analytical SFA Operational SCM Analytical CRM

Analytical CRM

Which of the following refers to a company's suppliers, supplier's suppliers, and the processes for managing relationships with them? Downstream portion of the supply chain Upstream portion of the supply chain External supply chain Supplier's internal supply chain Value web

Upstream portion of the supply chain