IS460 Chapter 13

What type of grid can categorize stakeholders based on their level of authority and concern? a. a power/interest grid b. an authority/concern grid c. an authority/interest grid d. a resistance/support grid

a power/interest grid

Which type of matrix can help clarify which knowledge areas are most important to stakeholders on a project? a. a knowledge area matrix b. a prioritization matrix c. an expectations management matrix d. a stakeholder management matrix

an expectations management matrix

What tool can you use to document, monitor, and track items that need resolution on a project? a. an issue log b. a risk register c. an issue register d. a resolution log

an issue log

What type of information about stakeholders is not included in a stakeholder register? a. identification b. classification c. assessment d. engagement level

engagement level

Suppliers and concerned citizens are examples of which type of stakeholders? a. internal b. external c. supportive d. unsupportive

external

When should you start controlling stakeholder engagement on a project? a. in the early phases b. in the middle phases c. in the latter phases d. none of the above; you cannot control stakeholder engagement

in the early phases

One of your project stakeholders has a high amount of authority and a high amount of interest. How should you manage that relationship? a. keep informed b. keep satisfied c. manage closely d. monitor

manage closely

Which knowledge area was first introduced in the PMBOK® Guide in 2013? a. project engagement management b. project consulting management c. project stakeholder engagement d. project stakeholder management

project stakeholder management

Which of the following statements is false about software that can assist in project stakeholder management? a. Social media tools can assist in stakeholder management. b. Some project management software includes features like giving "high fives." c. Texting is an example of a microblog that can keep stakeholders informed about project work. d. A vodcast is a video podcast that can inform and engage stakeholders.

Texting is an example of a microblog that can keep stakeholders informed about project work.

After a series of large project disasters, what country is requiring people to complete a new academic program in project management before leading a large government project? a. Australia b. U.K. c. India d. Japan

U.K.