ISYS304 Chapter 3 Terms - Retailing in Electronic Commerce: Products and Services

Multi-channel business model

A business model where a company sells in multiple marketing channels simultaneously for example for physical and online stores.

e-Grocer

A grocer that takes orders online and provides deliveries on a daily or other regular schedule or within a very short period of time

Click and mortar retailers

Brick-and-mortar retailers that offer a transactional website from which to conduct business

Direct marketing

Broadly, marketing that takes place without intermediaries between manufacturers and buyers; in the context of this book, marketing done online between any seller and buyer.

Considered Commerce

Conducting e-commerce for the online channel of a business is integrated with physical retail business as opposed to being a separate channel.

On-demand delivery service

Express delivery made fairly quickly after an online order is received.

Virtual (pure-play) e-tailers

Firms that sell directly to Consumers over the internet without maintaining a physical sales channel

Shopping portals

Gateways to e-storefronts and e-malls; may be comprehensive or niche oriented.

Brick-and-mortar retailers

Retailers who do business in the non internet, physical world in traditional brick-and-mortar stores

E-tailers

Retailers who sell over the internet

Electronic retailing or e-tailing

Retailing conducted online over the internet

Channel conflict

Situation in which an online marketing channel upsets the traditional channels due to real or perceived damage from competition

Referral economy

The effect upon sales of customers receiving a referral or recommendation from other consumers.

Disintermediation

The removal of organizations or business process layers responsible for certain intermediary steps in a given supply chain.

re-intermediation

The removal of organizations or business process layers responsible for certain intermediary steps in a given supply chain.

Shopping robots or shop Bots or shopping agents

Tools that scout the web on behalf of consumers who specified search criteria.

Electronic online banking or e-banking

Various banking activities conducted from home or the road using an internet connection also known as cyber banking, virtual banking, online banking and home banking.