It tech support quiz answers
Sometimes an expansion board may have an extra PCIe power connector. This connector comes in what two different pin configurations?
6-pin 8-pin
What type(s) of port transmits both digital audio and digital video with a single connector? Select all that apply.
DisplayPort HDMI
A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists.Which of the following is the first step you should take to assist the user in resolving this issue?
Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network.
What connector has 4 pins, is used for older IDE drives and some SATA drives, and can provide +5 V and +12 V power outputs?
Molex connector
What two devices in a computer should be considered "black boxes," and should never be opened due to risks involving charged capacitors?
Monitor Power supply
What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched.
POST card
What is the second step in opening the case of a working computer?
Power down the system and unplug it
A technician is building a custom gaming computer for a customer. In what order should the technician install the main components?
power supply, drives, motherboard, cards
Orlando's company is upgrading their networking equipment and gave him an older enterprise grade router. He wants to configure it using an old computer he found in his garage. What type of serial cable will most likely fit his old computer?
A cable that will plug into the DB9 port
What two different types of firmware may be used on motherboards?
BIOS UEFI
You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard.Which of the following is the next step in resolving the issue of sticking keys?
Clean the keyboard keys with a contact cleaner.
Alexa is asked to upgrade the memory on a desktop computer. Which component will she replace?
DIMM
A technician needs to service a laptop computer that is experiencing an intermittent problem with the display.Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select two.)
Document and label the location of the screws and cables before removing them. Organize and place all parts and screws and in one place.
Which statements are true regarding motherboards? (Select two)
Has a CPU socket Has slots for DIMMs
Your company sells hundreds of large storage disk arrays every year that can be configured locally using a dedicated laptop. You travel between many customer sites providing maintenance and support to these laptops. It is your responsibility to ensure you have the necessary FRUs as you travel from site to site. At the very least, what type of FRUs will you keep on-hand?
Memory modules, hard drives, keyboards, and wireless card
The original P1 connector had 20 pins, why did the development of PCIe induce the adoption of a 24-pin P1 connector?
PCIe slots are faster than the previous generation and requires more power
A network technician is on a service call at a remote residential location. He forgot to take some Ethernet cables and needs to make one.What type of connector will he need on both ends of the cable?
RJ-45
What are two resources that may be useful in disassembling a laptop computer?
Service manual User manual
Which two statements are true about 4-pin 12 V, 8-pin 12 V, 6-pin PCIe, and 8-pin PCIe connectors?
The 6-pin and 8-pin PCIe connectors provide auxiliary power to video cards. The 4-pin 12 V and 8-pin 12 V connectors provide auxiliary power to the CPU.
A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop's CPU cooling fan.Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select two.)
The keyboard cable(s) will need to be disconnected from the ZIF socket(s). The keyboard bezel will need to be removed.
You replace an internal drive that is only used to backup data on a computer. Before you install the case cover, you power on the computer and observe the disk drive lights are not blinking. You suspect it may not be receiving power, but cannot find the power supply tester. How can you quickly verify whether power is being supplied to the disk drive?
Use a multimeter
When is it okay to touch the inside of a computer that is turned on?
When using a multimeter to measure voltage output
What is the very first step that should be taken when performing work with a computer?
You should back up any important data.
When handling a motherboard, cards, or drive, which statement is NOT accurate?
You should not hold expansion cards by the edges.
