ITB Chapter 4

A _____ is a formal, written document that defines the moral standards of an organization and gives employees the information they need to make moral decisions across a range of situations. a. code of ethics b. commercial invoice c. bench memorandum d. tender of performance

a

Ethics refer to: a. sets of beliefs about good and bad. b. social movements that focus on key consumer rights. c. the obligation of a business to contribute to society. d. legal codes written in a constitution.

a

The starting point for socially responsible employers is to: a. meet legal standards. b. determine how to measure the achievements of each worker. c. maintain a clear reporting structure for ethical concerns and grievances. d. practice collusion

a

To bring a code of ethics to life, experts advocate a forceful, integrated approach to ethics. In this context, which of the following steps is essential? a. Integrating ethics into mandatory staff training b. Establishing and enforcing strict laws against whistle-blowers c. Ensuring that a company's ethics code is local and not global in scope d. Preventing top managers from overcommunicating the importance of ethics

a

Which of the following consumer rights is referred to when businesses are legally responsible for injuries and damages caused by their products, even if they have no reason to suspect that their products might cause harm? a. The right to be safe b. The right to choose c. The right to be informed d. The right to be heard

a

_____ refers to business contributions to the community through the actions of the business itself rather than donations of money and time. a. Corporate responsibility b. Corporate philanthropy c. Corporate governance d. Corporate sustenance

a

_____ is a federal legislation passed in 2002 that sets higher ethical standards for public corporations and accounting firms. a. The Foreign Corrupt Practices Act b. The Sarbanes-Oxley Act c. The Glass-Steagall Act d. The Freedom of Information Act

b

_____ is the obligation of a business to contribute to society. a. Social opportunism b. Social responsibility c. Social governance d. A social audit

b

_____ is the strategy of deliberately designing products to fail in order to shorten the time between purchases. a. Personal cocooning b. Planned obsolescence c. Collusive bidding d. Whistle-blowing

b

A(n) _____ is a systematic evaluation of how well a firm is meeting its ethics and social responsibility goals. a. social progress map b. ethics plan index c. social audit d. ethical loop

c

According to the universal ethical standards identified by the nonprofit, nonpartisan Character Counts organization, providing equal opportunity represents the core value of _____. a. respect b. responsibility c. fairness d. trustworthiness

c

According to the universal ethical standards identified by the nonprofit, nonpartisan Character Counts organization, treating others how you'd like to be treated, being considerate, and being tolerant of differences represent the core value of _____. a. fairness b. trustworthiness c. respect d. citizenship

c

In the context of business ethics, which of the following situations best describes an ethical dilemma? a. When a person is forced to choose between a clearly right and a clearly wrong option b. When a person is involved in clear misconduct c. When a person is forced to choose among bad options d. When a decision appears to be ethical in all senses that one tries to find faults with it

c

In the context of monitoring ethics and social responsibility in organizations, which of the following statements is true of a social audit? a. It helps an organization to plan how it can achieve its social responsibility goals in the future. b. It helps in identifying how activist customers, investors, unions, and environmentalists deter organizations from achieving their social responsibility goals. c. Determining how to measure the achievement of established goals is the second step in the process of conducting a social audit. d. When conducting a social audit, identifying threats of government legislation can demotivate industries from self-regulating.

c

Socially responsible firms support consumer choice by: a. involving consumers when accounting for traditional financial indicators, such as earnings. b. using strategies such as planned obsolescence for the firm's growth. c. following the laws that prevent anticompetitive behavior such as monopolies. d. being involved in competitive practices such as predatory pricing.

c

Which of the following examples of business conduct is legal but unethical? a. Practicing collusion with competitors b. Providing rock-bottom prices only to distributors in underserved areas c. Paying nonliving wages to workers in developing countries d. Embezzling money

c

In the context of carbon footprint, Scope 2 refers to: a. emissions that occur outside a company's boundary. b. direct emissions produced by corporate operations. c. direct emissions caused by employee commutes and product use. d. emissions that result from purchased electricity, heat, and steam.

d

In the context of ethical individuals, _____ refers to identification with and understanding of another's situation, feelings, and motives. a. true self b. self-flagellating c. animosity d. personal empathy

d

In the context of responsibility to the community, which of the following statements is true of corporate philanthropy? a. It refers to the obligation of a business to offer high wages to the underprivileged. b. It is the application of right and wrong as well as good and bad in a business setting. c. It involves a partnership between a business and a nonprofit. d. It includes all business donations to nonprofit groups.

d

In the context of responsibility to the environment, _____ refers to doing business to meet the needs of the current generation without harming the ability of future generations to meet their needs. a. planned obsolescence b. corporate philanthropy c. cause-related marketing d. sustainable development

d

_____ are employees who report their employer's illegal or unethical behavior to either the authorities or the media. a. Grandstanders b. Stool pigeons c. Ombudsmen d. Whistle-blowers

d