ITC 761 Branham Exam One Study Guide
What are the competitive forces in Porter's model?
- Competitors - New market entrants - Substitute products and services - Customers - Suppliers
Approximately how many Americans access the Internet using a smartphone or tablet?
194 million
How many service jobs move offshore to lower-wage countries in a typical year?
300,000
Which of the following statements regarding IBM notes is not true? a) it began as an email and messaging client b) it is designed to provide security for sensitive corporate information c) it is a widely used collaboration tool at larger firms d) it provides capabilities for wikis and microblogging e) it provides tools for full version control of all company documentation
A
Which of the following statements is not true? a) most PC's manufactured in China use microprocessor chips manufactured in Korea b) In 2017, 60% of Apple's revenue was generated outside of the US c) 80% of the toys sold in the US are manufactured in China d) Many fortune 500 US firms derive more than half their revenues from foreign operations e) Technology companies are particularly dependent on offshore revenue
A??
Telepresence technology is primarily designed to:
Allow employees to share ideas and plans in real time
Which of the following is an example of a keystone firm within a business ecosystem?
Apple and the mobile platform ecosystem
Which of the following is an example of synergy in business?
Bank of America acquiring Countrywide Financial Corp to reach a large pool of new customers
Which of the following statements about business processes is NOT true?
Business processes are typically unaffected by changes in information systems
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017?
$1 trillion
Approximately how much revenue was generated by e-commerce in 2017?
$700 billion
Which of the following statements about digital firms is not true? a) digital firms sense and respond to their environments more rapidly than traditional firms b) in digital firms, time shifting and space shifting are the norms c) today, most firms are fully digital d) digital firms have more flexibility to survive in turbulent times e) digital firms offer extraordinary opportunities for flexible global organization and management
C
A __ is a senior manager who oversees the use of IT in the firm
CIO: chief information officer
The __ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes
CKO: chief knowledge officer
Which of the following types of systems would you use to manage relationships with your customers?
CRM: customer relationship management
Which of the following is an example of an organizational complementary asset?
Choosing the appropriate business model
Which of the following is a routine question that might be answered by an MIS system?
Compare planned to actual sales for each quarter
The fundamental set of assumptions, vales, and ways of doing things that has been accepted by most of a company's members is called its:
Culture
The mandarin oriental's use of computer systems to keep track of guests' preferences is an example of?
Customer intimacy
What are examples of environmental actors in an information system?
Customers, suppliers, competitors, stockholders, and regulatory agencies
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?
DSS: decision support system
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?
DSS: decision support system
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products a lower cost?
DSS: decision support system
Using the internet to buy or sell goods:
E-commerce
The four major types of enterprise applications are:
ERP, SCM, CRM, and KMS
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?
ESS (executive support system)
What is the most important function of an enterprise application?
Enabling business functions and departments to share information
Which of the following is a firm's CPO responsible for?
Ensuring that the company complies with existing data privacy laws
Which of the following is a private corporate network extended to authorized users outside the organization?
Extranet
Which of the following types of systems helps coordinate the flow of information between the firm and its suppliers and customers?
Extranet
Which of the following is an example of a divisionalized bureaucracy?
Fortune 500 firm
Which of the following is an example of a cross-functional business process?
Fulfilling a customer order
Psychologists study information systems with an eye to understanding:
How human decision makers perceive and use formal information
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organizations:
IT infrastructure
All of the following describe the effects of globalization except:
Increase in transaction costs
What are the current changes taking place in information technology?
Increased use of data generated by the internet of things, growing business use of big data, emerging mobile digital platform, and growth in cloud computing
Which of the following statements best describes organizational culture?
It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.
Which of the following types of system enables management to make better decisions regarding their suppliers?
KMS: knowledge management system
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?
KMS: knowledge management system
Personnel who design new products or services for a firm belong to which level of a business hierarchy?
Knowledge workers
Along with capital, __ is the primary production input that the organization uses to create products and services.
Labor
An ESS supports which of the following?
Long range planning activities of senior management
The three major types of business intelligence applications are:
MIS, DSS, and ESS
Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?
MIS: management information system
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?
MIS: management information systems
Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as ___ bureaucracy.
Machine
Order fulfillment involves all of the following business processes except:
Making customers aware of the product
Producing a bill of materials is a business process in which of the following functional areas?
Manufacturing and production
The total number of food items with storage temperature problems is an example of what?
Meaningful information
According to the ____ definition of organization, an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment
Microeconomic
Which of the following substitute products would be of most concern for a cable TV distributor?
On demand internet television
Walmart exemplifies the power of information systems coupled with state of the art business practices and supportive management to achieve which of the following?
Operational efficiency
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?
Operational excellence
What are the six strategic business objectives of information systems?
Operational excellence, new products/services/business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?
Operational management
Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such a transportation and inventory control?
Operations research
Disciplines that contribute to the technical approach to information systems include:
Operations research, management science, and computer science
You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step?
Perform a strategic systems analysis
What would be used as input for an information system?
Product ID and price
____ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors
Product differentiation
What are the business benefits of collaboration?
Productivity, quality, innovation, customer service, and financial performance
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
SCM: supply chain management
The ___ function is responsible for making sure customers are aware of the company's products.
Sales and marketing
What are the four main classifications for collaboration tools identified by space/time matrix?
Same time (synchronous)/Same place (collocated)-face to face interactions Different time (asynchronous)/Same place (collocated)-continuous task Same time (synchronous)/Different place (remote)-remote interactions Different time (asynchronous)/Different place (remote)-communication and coordination
In a hierarchical organization, the upper level consists of?
Senior management
Which level of the organization is an ESS specifically designed to serve?
Senior management
Which of the following industries has the lowest barrier to entry?
Small retailer
Data management technology consists of which of the following?
Software governing the organization of data on physical storage media
As discussed in the chapter opening case, which of the following statements about starbucks is not true?
Starbucks is planning to sell coffee, branded mugs, and espresso machines on its website
A firm that invests in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?
Survival
You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and internet donations, provide up to the minute reports and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access donor's information and history. Which of the following systems will best meet these needs?
TPS (transaction processing system) and MIS (management information system)
A ___ is typically a major source of data for other systems.
TPS: transaction processing system
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?
TPS: transaction processing system
Which of the following is a support activity in a firm's value chain?
Technology
Thomas Friedman's description of the world as "flat" refers to what?
The flattening of economic and cultural advantages of developed countries
Which of the following is a global network that uses universal standards to connect millions of different networks around the world?
The internet
Which of the following constitutes a managerial element in the UPS tracking system described in the chapter?
Using information to creating plans to deal with competitors
__ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration
Video conferencing
__ allows you to communicate with avatars using text messaging
Virtual world
Which of the following technologies disrupted the traditional publishing industry?
World wide web
All of the following job categories are expected to grow over the next eight years except a) computer programmers b) database admin c) systems analysts d) software developers e) computer support specialists
a) computer programmers
The interaction between information technology and organizations is influenced:
by many factors, including structure, politics, culture, and environment
Which of the following is not one of the IT innovations changing the world of business today? a) big data b) the mobile digital platform c) IOT d) business intelligence e) cloud computing
d) business intelligence
All of the following are competitive forces in Porter's model except:
disruptive technologies
Information systems enhance core competencies by
encouraging the sharing of knowledge across business units
The value chain model:
highlights specific activities in the business where competitive strategies can best be applied
In network economics the value of a commercial software vendors software products:
increases as more people use them
Walmart's continuous replenishment system is an example of a firm using information systems to
low cost leadership
What are support
make the delivery of the primary activities possible and consist of organization infrastructure (admin and management), human resources, technology, and procurement
The internet increases the bargaining power of customers by
making information available to everyone
The ability to offer individually tailored products or services using the same production resources as bulk production is known as:
mass customization
The term management information systems refers to a specific category of information systems serving:
middle management functions
What are primary activities in firm value chain?
most directly related to the production and distribution of the firm's products and services which create value for the customer
According to agency theory, the firm is viewed as an
nexus of contracts, among self interested individuals
The divergent viewpoints about how resources, rewards, and punishments should be distributed and the struggles resulting from these differences are know as organizational:
politics
Walmart's continuous replenishment system allows it to do all of the following except:
provide mass customization`
The principal liaison between the information systems groups and the rest of the organization is a
system analyst
All of the following are examples of business intelligence systems except a system that:
tracks the flows of materials in a factory
Output:
transfers data to the people who will use it or to the activities for which it will be used
A virtual company:
uses networks to link people, assets, and ideas
