Itc Ch 1 test

How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017?

1 trillion

Which of the following may lead to competitive advantage? 1. New products, services, and business models; 2. Charging less for superior products; 3. Responding to customers in real time 1 and 3 1 only 1, 2, and 3 1 and 2 2 and 3

1, 2, and 3

Approximately how many Americans access the Internet using a smartphone or tablet? 172 million 258 million 118 million 194 million 230 million

194 million

In 2017, what percent of the U.S. economy resulted from foreign trade? 30 percent 50 percent 25 percent 66 percent 10 percent

30 percent

The Toxic Substances Control Act requires firms to retain records of employee exposure to toxic chemicals: for 10 years. for 5 years. for 30 years. for 1 year. forever.

30 years

How many service jobs move offshore to lower-wage countries in a typical year? 30,000 300,000 30 million 3 million 3,000

300,000

Which of the following is not one of the current changes taking place in information systems technology? Growth in cloud computing Growing business use of big data Emerging mobile digital platform Growth in the PC platform Increased usage of data generated by the Internet of Things

Growth in the PC platform

Sociologists study information systems with an eye to understanding: how systems affect individuals, groups, and organizations. how new information systems change the control and cost structures within the firm. mathematically based models and physical technology. the production of digital goods. how human decision makers perceive and use formal information.

How systems affect individuals groups, and organizations

Which of the following statements is not true? Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 33 percent of all invested capital in 2017. In 2017, American businesses invested about $1 trillion in information systems hardware, software, and telecommunications equipment. Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies. In 2017, American businesses spent $500 billion on business and management consulting and information technology services. Most of the business value of IT investment derives from organizational, management, and cultural changes inside firms.

In 2017, American businesses spent $500 billion on business and management consulting and information technology services.

Which of the following statements best describes organizational culture? It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization. It allows a company to achieve greater operational efficiency. It enables the organization to transcend the different levels and specialties of its employees. It encompasses the sum of beliefs and assumptions by all members. It reflects the senior management's perspective on the organization and goals.

It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.

Personnel who design new products or services for a firm belong to which level of a business hierarchy? Production workers Data workers Knowledge workers Service workers Middle management

Knowledge workers

Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? Information systems architecture Information technology infrastructure Management information systems Business processes Information systems literacy

Management information systems

Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following?

Managerial decision Making

Which of the following is an example of raw data from an automobile manufacturer? Annual sales of Subaru Outbacks increased 5.3 percent An average sale price of $25,500 for all Subaru Outbacks sold during July 2017 in Mohegan Lake, New York One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000 1,200 Subaru Outbacks sold during the first quarter 2017 in New York An average of 120 Subarus sold daily in New York in 2017

One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

Operational excellence

In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? Service workers Production management Knowledge workers Operational management Middle management

Operational management

Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control?

Operations research

Converting raw data into a more meaningful form is called:

Processing

Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in the chapter-opening case? Improved employee morale Reduced delays in document management Higher customer satisfaction levels Reduced cost of supplies Survival

Reduced delays in document management?

A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective? Customer intimacy Creation of new products Survival Improved decision making Operational excellence

Survival

An example of a social complementary asset: A strong IS development team Technology and service firms in adjacent markets Training programs Distributed decision-making rights Incentives for management innovation

Technology and service firms in adjacent markets

Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format? An extranet The World Wide Web E-mail HTML FTP

The World Wide Web

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? The specification of procedures for identifying packages with sender and recipient information Promoting the company strategy of low-cost, superior service Monitoring service levels A web-based Post Sales Order Management System The use of handheld computers and networks for managing package delivery

The specification of procedures for identifying packages with sender and recipient information

Which of the following best describes the primary reason for implementing a new information system, from a business perspective? The system will create new value for the firm, beyond its costs. The system enables the firm to create new products and services. The system is in use by our primary competitors. The system integrates well with the Web. The system will automate key business processes.

The system will create new value for the firm, beyond its costs.

Which of the following statements about digital firms is not true?

Today most firms are fully digital

Approximately how much revenue was generated by e-commerce in 2017? About $229 billion About $700 billion About $1 trillion About $180 billion About $2 trillion

about 700 billion

In ________, raw data is systematically acquired and transformed during various stages that add value to that information. an information value chain the firm value chain the dissemination process information processing the feedback process

an information value chain

Which of the following would not be a complementary asset for a solar panel manufacturer?

centralized hierarchical decision making

The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following? Improved decision making Improved flexibility Customer intimacy Improved efficiency Operational excellence

customer intimacy

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? Providing package status reports to customers Taking inventory In-house package tracking software Ability to embed UPS functions in external sites Using information to creating plans to deal with competitors

decision to use automation?

Maintaining the organization's financial records is a central purpose of which main business function?

finance and accounting

Psychologists study information systems with an eye to understanding: how human decision makers perceive and use formal information. mathematically based models and physical technology. the production of digital goods. how new information systems change the control and cost structures within the firm. how systems affect individuals, groups, and organizations.

how human decision makers perceive and use formal information.

Which main business function is responsible for maintaining employee records? Manufacturing and production Human resources Sales and marketing Finance and accounting Middle management

human resources

Which of the following is not one of the six strategic business objectives of information systems? Improved decision making Improved community relations New products and services Survival Competitive advantage

imporved community relationons

All of the following describe the effects of globalization except: replication of business models in multiple countries. reduction of labor costs through outsourcing. increases in transaction costs. ability to find low-cost suppliers. significant decreases in operating costs.

increases in transaction costs

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: networked environment. information technology (IT) infrastructure. information system. data management environment. culture.

information technology (IT) infrastructure.

The three activities in an information system that produce the information organizations use to control operations are: data, information, and analysis. data analysis, processing, and feedback. input, output, and feedback. input, processing, and output. information, research, and analysis.

input, processing, and output

Data collected at checkout counters in a grocery store is an example of: feedback. input. processing. information systems. output.

input?

Which field of study focuses on both a behavioral and technical understanding of information systems?

management information systems

The total number of food items with storage temperature problems is an example of which of the following? Raw data Input Meaningful information Feedback Processing

meaningful information

Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? Survival Customer intimacy Competitive advantage Operational efficiency New products and services

operational efficiency

Disciplines that contribute to the technical approach to information systems include: engineering, utilization management, and computer science. computer science, engineering, and networking. economics, sociology, and psychology. operations research, management science, and computer science. management science, computer science, and engineering.

operations research, management science, and computer science.

he three principal levels within a business organization hierarchy are: senior management, operational management, and information systems. senior management, middle management, and operational management. senior management, operational management, and service workers. senior management, data workers, and service workers. senior management, middle management, and service workers.

senior management, middle management, and operational management.

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? Competitive advantage Survival Operational excellence Customer intimacy Improved decision making

survival

Thomas Friedman's description of the world as "flat" refers to: the reduction in travel times and the ubiquity of global exchange and travel. the flattening of economic and cultural advantages of developed countries. the use of the Internet and technology for instantaneous communication. the growth of globalization. the increased use of global currencies.

the flattening of economic and cultural advantages of developed countries

Which of the following is a global network that uses universal standards to connect millions of different networks around the world? The World Wide Web An intranet Verizon An extranet The Internet

the internet

output:

transfers data to people who will use it or to the activities for which it will be used

Which of the following is an example of an organizational complementary asset? A collaborative work environment Choosing the appropriate business model Laws and regulations Strong senior management The Internet and telecommunications infrastructure

using the appropriate business model