Itc Ch 1 test, ITC ch2 test, Ch 3 test (itc), CH4 test ITC
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017?
1 trillion
Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs? A) Product differentiation B) Traditional competitors C) Low number of suppliers D) New market entrants E) Low number of customers
D) New Market entrants
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? DSS TPS RPS MIS KMS
DSS
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? CRM TPS ESS DSS MIS
DSS
Which of the following is the most common reason that business systems fail? Data quality Hardware failures Software bugs Facilities failures Software errors
Data quality
Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials? Computer Software Copyright Act Digital Millennium Copyright Act Freedom of Information Act Privacy Act Electronic Communications Privacy Act
Digital Millennium Copyright Act
________ is a feature of law-governed society and involves having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly. Liability Responsibility Due process Accountability The judicial system
Due process
Which of the following is not one of the current changes taking place in information systems technology? Growth in cloud computing Growing business use of big data Emerging mobile digital platform Growth in the PC platform Increased usage of data generated by the Internet of Things
Growth in the PC platform
When two organizations pool markets and expertise that result in lower costs and generate profits, they are creating: A) a value web. B) a value chain. C) net marketplaces. D) core competencies. E) synergies.
E) synergies
Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems? MIS DSS TPS SCM ESS
ESS
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators? TPS ESS CRM SCM MIS
ESS
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years? KMS TPS ESS DSS MIS
ESS
Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed? Freedom of Information Act Privacy Protection Act COPPA HIPAA Gramm-Leach-Bliley Act
HIPPA
A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the utilitarian principle in evaluating this situation? His action is wrong, because the grocery store owner is harmed. His action is wrong, because the man would not want the grocer to steal from him. His action is acceptable, because the higher social value is the survival of the family. His action is wrong, because if everyone were to do this, the concept of personal property is defeated. His action is acceptable, because the grocer suffers the least harm.
His action is acceptable, because the higher social value is the survival of the family.
Sociologists study information systems with an eye to understanding: how systems affect individuals, groups, and organizations. how new information systems change the control and cost structures within the firm. mathematically based models and physical technology. the production of digital goods. how human decision makers perceive and use formal information.
How systems affect individuals groups, and organizations
A colleague at work takes small amounts of office supplies for her own personal use, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which of the following ethical principles? The "No free lunch" rule Kant's Categorical Imperative The Risk Aversion Principle The Golden Rule The slippery-slope rule
Kant's Categorical imperative
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? KMS An extranet MIS TPS CRM
KMS
The use of Internet technologies allows companies to more easily sustain competitive advantage. T or F?
False
Which of the following is an example of a divisionalized bureaucracy? University Startup firm Fortune 500 firm Consulting firm Midsize manufacturer
Fortune 500 frim
Personnel who design new products or services for a firm belong to which level of a business hierarchy? Production workers Data workers Knowledge workers Service workers Middle management
Knowledge workers
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories? TPS DSS ESS MIS KMS
MIS
Which of the following is not protected by copyright law? Maps Motion pictures Machines Musical compositions Artwork
Machines
If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why? DSS CRM TPS MIS ESS
Management information systems
Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? Information systems architecture Information technology infrastructure Management information systems Business processes Information systems literacy
Management information systems
Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following?
Managerial decision Making
Producing a bill of materials is a business process in which of the following functional areas? Research and development Finance and accounting Human resources Sales and marketing Manufacturing and production
Manufacturing and production
FIP principles are based on a belief in which of the following? Mutuality of interest between the record holder and the individual Responsibility of the record holder Accountability of the record holder Difference between the interests of the individual and commercial organizations Privacy of the individual
Mutuality of interest between the record holder and the individual
Which of the following is a data analysis technology that finds hidden connections between data in disparate sources? HIPAA Spyware NORA COPPA FIP
NORA
What percent of global Internet users use Google Search and other Google services such as YouTube? Over 90 percent Around 25 percent Nearly 80 percent About 50 percent Less than 10 percent
Nearly 80 percent
Which of the following is an example of raw data from an automobile manufacturer? Annual sales of Subaru Outbacks increased 5.3 percent An average sale price of $25,500 for all Subaru Outbacks sold during July 2017 in Mohegan Lake, New York One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000 1,200 Subaru Outbacks sold during the first quarter 2017 in New York An average of 120 Subarus sold daily in New York in 2017
One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000
The U.S. CAN-SPAM Act: does not override state anti-spamming laws. does not outlaw the use of fake return addresses. requires commercial email senders to identify themselves. makes spamming illegal. has dramatically cut down spamming
requires commercial email senders to identify themselves.
The ________ is a feature of the GDPR that allows individuals to have their personal information removed from social network and search sites. right to do not track right to opt-out of data collection right to be forgotten right to opt-in to data collection right to a safe harbor
right to be forgotten
According to ________, you should take the action that produces the least harm. the risk aversion principle the Golden Rule the "no free lunch" rule the utilitarian principle Kant's categorical imperative
risk aversion principle
An example of a social complementary asset: A strong IS development team Technology and service firms in adjacent markets Training programs Distributed decision-making rights Incentives for management innovation
Technology and service firms in adjacent markets
According to the network economics perspective, the more people offering products on eBay's site, the greater the value of the site to all who use it.
True
All organizations have bedrock, unquestioned assumptions that define their goals and products. T or F?
True
An efficient customer response system directly links consumer behavior to distribution and production and supply chains. T or F?
True
Routines are also called standard operating procedures T or F?
True
Smart products are an example of the Internet of Things T or F?
True
Smart products generally raise switching costs.
True
The value chain model classifies all company activities as either primary or support activities. T or F?
True
_______ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration. Video conferencing A wall display A virtual world E-mail A MUD
Video conferencing
Information systems can be used at the industry level to achieve strategic advantage by: A) building industrywide, IT-supported consortia and symposia. B) raising the bargaining power of suppliers. C) encouraging the entry of new competitors. D) enforcing standards that reduce the differences between competitors. E) decreasing switching costs.
a) building industrywide, It-supported consortia and symposia
Approximately how much revenue was generated by e-commerce in 2017? About $229 billion About $700 billion About $1 trillion About $180 billion About $2 trillion
about 700 billion
Walmart's continuous replenishment system is an example of a firm using information systems to: achieve low-cost leadership. simplify the industry value chain. develop synergies. strengthen ties to its customers. focus on market niche.
achieve low-cost leadership
Telepresence technology is primarily designed to: store the firm's visual content like videos. allow employees to share ideas and plans in real time. provide managers with a tool to visualize corporate performance. enable the sales force to keep track of customer orders. allow managers to observe how employees behave.
allow employees to share ideas and plans in real time
In ________, raw data is systematically acquired and transformed during various stages that add value to that information. an information value chain the firm value chain the dissemination process information processing the feedback process
an information value chain
Which of the following would not be a complementary asset for a solar panel manufacturer?
centralized hierarchical decision making
Which of the following statements about cookies is not true? Cookies cannot be easily detected or deleted. Cookies can be combined with other website data to develop detailed profiles of customers. Cookies are installed only at the user's request. Cookies are stored on the user's computer. Cookies are used to support the user experience on websites.
cookies are installed only at the users request
A(n) ________ is an activity for which a firm is a world-class leader. growth driver expertise area core competency efficiency competitive advantage
core competency
The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following? Improved decision making Improved flexibility Customer intimacy Improved efficiency Operational excellence
customer intimacy
All of the following are technical solutions to protecting user privacy except: data use policies. preventing client computers from accepting cookies. email encryption. anonymous email. anonymous surfing.
data use policies
Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? Providing package status reports to customers Taking inventory In-house package tracking software Ability to embed UPS functions in external sites Using information to creating plans to deal with competitors
decision to use automation?
All of the following are competitive forces in Porter's model except: disruptive technologies. substitute products. customers. new market entrants. suppliers.
disruptive technologies?
An ESS supports which of the following? Transactional needs of the organization Day-to-day processes of production Long-range planning activities of senior management Decision making and administrative activities of middle managers Knowledge and data workers in an organization
long-range planning activities of senior management
Order fulfillment involves all of the following business processes except: submitting the order. shipping the product. assembling the product. checking the customer's credit. making customers aware of the product.
making customers aware of the product
Which field of study focuses on both a behavioral and technical understanding of information systems?
management information systems
An information systems manager: oversees the company's security policy. translates business problems into information requirements. manages data entry staff. writes software instructions for computers. acts as liaison between the information systems group and the rest of the organization.
manages data entry staff
The total number of food items with storage temperature problems is an example of which of the following? Raw data Input Meaningful information Feedback Processing
meaningful information
The term management information systems refers to a specific category of information systems serving: middle management functions. transaction process reporting. employees with online access to historical records. the information technology function. integrated data processing throughout the firm.
middle management functions
When a cookie is created during a website visit, it is stored: nowhere, because they are only used during a visit and are discarded once a visitor leaves the website. in the browser's application settings. on the website's server. on the ISP's servers. on the hard drive of the visitor's computer.
on the hard drive of the visitor's computer
Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? Survival Customer intimacy Competitive advantage Operational efficiency New products and services
operational efficiency
Disciplines that contribute to the technical approach to information systems include: engineering, utilization management, and computer science. computer science, engineering, and networking. economics, sociology, and psychology. operations research, management science, and computer science. management science, computer science, and engineering.
operations research, management science, and computer science.
In the ________ model of informed consent, personal information cannot be collected until the consumer specifically agrees that his or her data can be collected. opt-in safe harbor opt-out PGP P3P
opt-in
________ grants the owner exclusive ownership of the ideas behind an invention for 20 years. Trademark law Copyright law Trade secret protection Patent law Privacy law
patent
Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? Remote/colocated Same time/remote Same time/same place Synchronous/colocated Different time/remote
remote colocated
The FIP principle of Notice/Awareness states that: consumers should be able to review the data collected about them. websites must disclose their information practices before collecting data. customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction. there must be a mechanism in place to enforce FIP principles. data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use
websites must disclose their information practices before collecting data.
) Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a ________ bureaucracy. A) machine B) professional C) divisionalized D) multidivisional E) ad hoc
A) Machine
3) According to the ________ definition of organizations, an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment. A) microeconomic B) macroeconomic C) sociotechnical D) behavioral E) psychological
A) Microeconomic
A firm can exercise greater control over its suppliers by having: A) more suppliers. B) fewer suppliers. C) global suppliers. D) local suppliers. E) only a single supplier.
A) More suppliers
Which of the following is an example of an organizational complementary asset? A collaborative work environment Choosing the appropriate business model Laws and regulations Strong senior management The Internet and telecommunications infrastructure
using the appropriate business model
Which of the following may lead to competitive advantage? 1. New products, services, and business models; 2. Charging less for superior products; 3. Responding to customers in real time 1 and 3 1 only 1, 2, and 3 1 and 2 2 and 3
1, 2, and 3
Approximately how many Americans access the Internet using a smartphone or tablet? 172 million 258 million 118 million 194 million 230 million
194 million
In 2017, what percent of the U.S. economy resulted from foreign trade? 30 percent 50 percent 25 percent 66 percent 10 percent
30 percent
The Toxic Substances Control Act requires firms to retain records of employee exposure to toxic chemicals: for 10 years. for 5 years. for 30 years. for 1 year. forever.
30 years
How many service jobs move offshore to lower-wage countries in a typical year? 30,000 300,000 30 million 3 million 3,000
300,000
Which of the following resulted in a Christmas Eve outage for millions of Netflix customers? A bug in Netflix's credit card processing system A hacking attack A blackout at Netflix's primary data center A failure of Amazon's cloud computing service A failure of Netflix's recommendation engine software
A failure of Amazon's cloud computing service
According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is not true? The IX5000 system is able to capture an entire room in fine detail. The IX5000 system needs only half the power, installation time, and data transmission capacity (bandwidth) as Cisco's previous telepresence systems. Produban was the first company to deploy the IX5000 system. No special changes to a room are required to install the IX5000 system. A six-seat IX500 system costs about $500,000.
A six-seat IX500 system costs about 500,000
________ allows you to communicate with avatars using text messaging. Telepresence A virtual world Screen sharing A large audience Webinar Collaborative writing
A virtual World
Which of the following is an example of a keystone firm within a business ecosystem? A) Apple in the mobile platform ecosystem B) GUESS and the fashion ecosystem C) Citibank and the ATM ecosystem D) American Airlines and the computerized reservation ecosystem E) Nike and the athletic apparel ecosystem
A) Apple in the mobile platform ecosystem
Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry? A) Benchmarking B) Best practices C) Value chain analysis D) Strategic systems analysis E) Secondary activities
A) Benchmarking
Which of the following substitute products would be of most concern for a cable TV distributor? A) Satellite TV B) Broadcast TV C) Satellite radio D) The Internet E) Terrestrial radio
A) Satellite TV
Which of the following represent the primary activities of a firm? A) Inbound logistics, operations, outbound logistics, sales and marketing, and service B) Inbound logistics, operations, outbound logistics, technology, and service C) Procurement, inbound logistics, operations, technology, and outbound logistics D) Procurement, operations, technology, sales and marketing, and services E) Organization infrastructure, human resources, technology, and procurement
A) inbound logistics, operations, outbound logistics, sales and marketing , and service
Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates which of the following strategies? A) Low-cost leadership B) Marketing effectiveness C) Focusing on market niche D) Strengthening supplier intimacy E) Developing synergies
A) low-cost leadership
Walmart's continuous replenishment system allows it to do all of the following except: A) provide mass customization. B) transmit orders to restock directly to its suppliers. C) keep costs low. D) better meet customer demands. E) fine-tune merchandise availability.
A) provide mass customization
A virtual company: A) uses networks to link people, assets, and ideas. B) uses Internet technology to maintain a virtual storefront. C) uses Internet technology to maintain a networked community of users. D) provides entirely Internet-driven services or virtual products. E) is limited by traditional organizational boundaries.
A) uses networks to link people, assets, and ideas.
As discussed in the chapter opening case, which of the following statements about Verizon is not true? A) Verizon is focusing on satellite-based television in its competition with AT&T. B) Verizon claims that its wireless network is the largest and most reliable in the United States. C) Verizon is investing in upgrading its high-speed networks. D) Verizon sees mobile ads and video as an investment for the future. E) Verizon offers a standalone video service
A) verizon is focusing on Satellite-based television in its competition with AT&T
________ is a feature of social institutions that means mechanisms are in place to determine responsibility for an action. The judicial system Accountability The courts of appeal Due process Liability
Accountability
Which of the following were involved in what has been called the patent trial of the century? Apple and Hewlett-Packard Apple and Samsung Apple and Microsoft Microsoft and Symantec Microsoft and Facebook
Apple and Samsung
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system? TPS KMS DSS ESS MIS
DSS
Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete? A) Network economics model B) Competitive forces model C) Competitive advantage model D) Demand control model E) Agency costs model
B) Competitive Forces Model
Why does Amazon need to worry about competitors in online shopping? A) E-commerce is affected by the law of diminishing returns. B) Internet technologies are universal, and therefore usable by all companies. C) Internet shopping produces cost transparency. D) The Internet enables the production or sales of substitute products or services. E) The Internet increases switching costs.
B) Internet technologies are universal, and therefore usable by all companies.
Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors. A) product differentiation B) market niche C) mass customization D) process efficiency E) low-cost leadership
B) Market Niche
The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as organizational: A) culture. B) politics. C) structure. D) environments. E) routines.
B) Politics
The four major competitive strategies are: A) low-cost leadership, substitute products and services, customers; and suppliers. B) low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. C) new market entrants, substitute products and services, customers, and suppliers. D) low-cost leadership, new market entrants, product differentiation, and focus on market niche. E) customers, suppliers, new market entrants, and substitute products.
B) low-cost leadership, product differentiation, focus on market niche, and customer and supplier intamacy
The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as: A) the point of no return. B) the law of diminishing returns. C) supply and demand. D) network inelasticity. E) virtual economics.
B) the law of diminishing returns
The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage. A) competitive forces B) value chain C) bargaining power D) new entrant E) rivalry
B) value chain
Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. behavioral targeting intelligent agents NORA FIP principles Web bugs
Behavioral targeting
You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step? A) Identify the business ecosystem the distributor is in B) Implement a strategic transition to the new system C) Perform a strategic systems analysis D) Benchmark existing systems E) Set up a strategic transition
C) Perform a strategic systems analysis
Under Mintzberg's classification of organizational structure, knowledge-based organizations fall under the category of: A) entrepreneurial structures. B) divisionalized bureaucracies. C) professional bureaucracies. D) adhocracies. E) machine bureaucracies.
C) Professional Bureaucracies
The interaction between information technology and organizations is influenced: A) solely by the decision making of middle and senior managers. B) by the development of new information technologies. C) by many factors, including structure, politics, culture, and environment. D) by two main macroeconomic forces: capital and labor. E) by the rate of growth of the organization.
C) by many factors, including structure, politics, culture, and environment
In environmental scanning, a firm may use information systems to: A) transform inputs into products and services. B) analyze the performance of its intranet. C) identify external events that may affect it. D) keep track of the temperature within its data centers. E) develop a unified organizational culture.
C) identify external events that may affect it
The Internet increases the bargaining power of customers by: A) creating new opportunities for building loyal customer bases. B) making more products available. C) making information available to everyone. D) lowering transaction costs. E) enabling the development of new services.
C) making information available to everyone
A ________ is a senior manager who oversees the use of IT in the firm. CEO CIO CTO CKO CFO
CIO
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. CSO CPO CTO CKO CEO
CKO
Which of the following types of system would you use to manage relationships with your customers? CLU MIS KMS CRM CLE
CRM
Which of the following is a routine question that might be answered by an MIS system? Calculating the best trucking routes for product delivery Forecasting new industry trends Compare planned to actual sales for each quarter Estimating the effect of changing costs of supplies Creating a new product
Compare planned to actual sales for each quarter
According to agency theory, the firm is viewed as a(n): A) unified, profit-maximizing entity. B) task force organization that must respond to rapidly changing environments. C) entrepreneurial endeavor. D) "nexus of contracts" among self-interested individuals. E) entrepreneurial structure.
D) "nexus of contracts" among self-interested individuals
Which of the following statements about organizations is not true? A) An organization is a stable, formal social structure that takes resources from the environment and processes them to produce outputs. B) An organization is a formal, legal entity with internal rules and procedures that must abide by laws. C) An organization is a collection of people and other social elements. D) An informal group can be considered to be an organization. E) An organization is a collection of rights, privileges, obligations, and responsibilities delicately balanced over a period of time through conflict and conflict resolution.
D) An informal group can be considered to be an organization
Which of the following is not a true statement about value webs? A) Value webs involve a collection of independent firms that use information technology to coordinate their value chains. B) Value webs are more customer-driven than traditional value chains. C) Value webs operate in a less linear fashion than traditional value chains. D) Value webs are inflexible and cannot adapt quickly to changes in supply and demand. E) Value webs involve highly synchronized industry value chains.
D) Value webs are inflexible and cannot adapt quickly to changes in supply and demand
5) Which of the following is not a major feature of organizations that impacts the use of information systems? A) Business processes B) Environments C) Goals D) Agency costs E) Leadership styles
D) agency costs
nformation systems enhance core competencies by: A) providing better reporting facilities. B) creating educational opportunities for management. C) allowing operational employees to interact with management. D) encouraging the sharing of knowledge across business units. E) fostering synergies among departments.
D) encouraging the sharing of knowledge across business units
The value chain model: A) categorizes five related advantages for adding value to a firm's products or services. B) sees the supply chain as the primary activity for adding value. C) categorizes four basic strategies a firm can use to enhance its value chain. D) highlights specific activities in the business where competitive strategies can best be applied. E) enables more effective product differentiation.
D) highlights specific activities in business where competitive strategies can best be applied
According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are: A) environment, organization, structure, and tasks. B) technology, people, culture, and structure. C) organization, culture, management, and environment. D) tasks, technology, people, and structure. E) costs, tasks, structure, and management.
D) tasks, Technology, people, and structure
Which of the following best illustrates the use of information systems to focus on market niche? A) A car manufacturer's Web site that lets you customize the features on the car you are purchasing. B) A restaurant chain analyzing local sales figures to determine which menu items to serve. C) A bookseller selling an e-book reader that reads only the bookseller's books. D) A department store creating specialized products for preferred customers. E) A clothes manufacturer expanding its offerings to new styles.
D). A department store creating specialized products for prefferred customers
Walmart's attempt to increase its online presence is an example of a firm using information systems to: A) strengthen ties to its customers. B) simplify the industry value chain. C) develop synergies. D) focus on market niche. E) achieve low-cost leadership
E) Achieve low-cost leadership
Which of the following statements about business processes is not true? A) Business processes influence the relationship between an organization and information technology. B) Business processes are a collection of standard operating procedures. C) A business firm is a collection of business processes. D) Business processes are usually ensconced in an organization's culture. E) Business processes are typically unaffected by changes in information systems.
E) Business processes are typically unaffected by changes in information systems
The ability to offer individually tailored products or services using the same production resources as bulk production is known as: A) mass marketing. B) micromarketing. C) micro customization. D) niche customization. E) mass customization.
E) Mass customization
Which of the following technologies disrupted the traditional publishing industry? A) Instant messaging B) e-mail C) Internet telephony D) PCs E) World Wide Web
E) World Wide Web
Which of the following statements about disruptive technologies is not true? A) Disruptive technologies radically change the business landscape and environment. B) Disruptive technologies may be substitute products that perform better than other products currently being produced. C) Disruptive technologies may sometimes simply extend the marketplace. D) Disruptive technologies may put entire industries out of business. E) Firms that invent disruptive technologies as first movers always become market leaders
E) firms that invent disruptive technologies as first movers always become market leaders
4) Which of the following statements about the technical view of organizations is not true? A) It sees information systems as a way to rearrange the inputs and outputs of the organization. B) It sees capital and labor as primary production factors. C) It emphasizes group relationships, values and structures. D) It sees the organization as a social structure similar to a machine. E) It sees the inputs and outputs, labor and capital, as being infinitely malleable
E) it sees the inputs and outputs, labor and capital, as being infinitely malleable
Along with capital, ________ is the primary production input that the organization uses to create products and services. A) structure B) culture C) politics D) feedback E) labor
E) labor
What is the most important function of an enterprise application? Enabling a company to work collaboratively with customers and suppliers Enabling cost-effective e-business processes Enabling inventory and supply chain management Increasing speed of communicating Enabling business functions and departments to share information
Enabling business functions and departments to share information
Which of the following is a firm's CPO responsible for? Acting as liaison between the information systems group and the rest of the company Enforcing the firm's information security policy Ensuring that the company complies with existing data privacy laws Overseeing the use of information technology in the firm Making better use of existing knowledge in organizational and management processes
Ensuring that the company complies with existing data privacy laws
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management? CRM DSS SCM Enterprise applications MIS
Enterprise applications
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? Intranet KMS DSS TPS Extranet
Exatranet
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? MIS Extranet Intranet Enterprise system CRM
Extranet
Which of the following best describes Immanuel Kant's categorical imperative? One can put values in rank order and understand the consequences of various courses of action. You should act towards others as you would like them to act towards you. One should take the action that produces the least harm or incurs the least cost. If an action is not right for everyone to take, it is not right for anyone to take. If an action cannot be taken repeatedly, then it is not right to be taken at any time.
If an action is not right for everyone to take, it is not right for anyone to take.
Which of the following is not a business benefit of collaboration? Improved innovation Improved financial performance Improved customer service Improved compliance with government regulations Improved quality
Improved compliance with government regulations
Which of the following statements is not true? Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 33 percent of all invested capital in 2017. In 2017, American businesses invested about $1 trillion in information systems hardware, software, and telecommunications equipment. Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies. In 2017, American businesses spent $500 billion on business and management consulting and information technology services. Most of the business value of IT investment derives from organizational, management, and cultural changes inside firms.
In 2017, American businesses spent $500 billion on business and management consulting and information technology services.
Which of the following statements is not true? In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT. The number of information system employees is expected to grow by 13 percent through 2026. Between 2019 and 2026, IS/MIS will add about 550,000 jobs. The growth of online software services and cloud computing is impacting the job prospects for computer programmers. The number of computer programmers is expected to decline by 7 percent through 2026.
In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT
Which of the following is not one of the current key technology trends that raises ethical issues? Data storage improvements Advances in networking technology Increase in data quality Increase in use of mobile devices Data analysis advancements
Increase in data quality
Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve? Property rights and obligations Information rights and obligations Quality of life Accountability and control System quality
Information rights and obligations
Which of the following statements regarding IBM Notes is not true? It is designed to provide security for sensitive corporate information. It provides capabilities for wikis and microblogging. It began as an e-mail and messaging client. It is a widely used collaboration tool at larger firms. It provides tools for full version control of all company documentation.
It began as an e-mail and messaging client
Which of the following is a primary drawback to the "do anything anywhere" work environment? It blurs the traditional boundaries between work and family time. It creates a digital divide. It makes work environments less pleasant. It centralizes power at corporate headquarters. It leads to employees being paid less for the total amount of work performed.
It blurs the traditional boundaries between work and family time.
Which of the following best describes the effect that new information technology has on society? It has a magnifying effect, creating increasing numbers of ethical issues. It is beneficial for society as a whole, while raising dilemmas for consumers. It has a ripple effect, raising new ethical, social, and political issues. It has a waterfall effect in raising ever more complex ethical issues. It has a dampening effect on the discourse of business ethics.
It has a ripple effect, raising new ethical, social, and political issues.
Which of the following statements best describes organizational culture? It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization. It allows a company to achieve greater operational efficiency. It enables the organization to transcend the different levels and specialties of its employees. It encompasses the sum of beliefs and assumptions by all members. It reflects the senior management's perspective on the organization and goals.
It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.
What is not a feature of the General Data Protection Regulation (GDPR)? It requires unambiguous consent for using personal data to construct profiles. It imposes fines on companies for violating the regulation up to 4 percent of a firm's global revenue. It creates a single EU privacy policy. It applies to all firms doing business in the EU. It prevents firms from using cookies.
It prevent firms from using cookies?
Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true? It helps coaches make decisions during a game. It was designed to share information with fans. It uses RFID sensors to record player movements. It was designed to increase fan involvement. It was primarily designed to increase sales of food and beverages
It was primarily designed to increase sales of food and beverages
The NAI is an industry association formed to help with which of the following? Trademark protection Patent protection Copyright protection Trade secret protection Online privacy issues
Online privacy issues
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?
Operational excellence
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? Service workers Production management Knowledge workers Operational management Middle management
Operational management
Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control?
Operations research
Which of the following is not a file-sharing service? Megaupload Grokster Pandora The Pirate Bay Morpheus
Pandora
Converting raw data into a more meaningful form is called:
Processing
________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors. Strengthening supplier intimacy Focusing on market niche Low-cost leadership Strengthening customer intimacy Product differentiation
Product differentiation
The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? Profiling Phishing Spamming Spyware Targeting
Profiling
The obligations that individuals and organizations have concerning rights to intellectual property involve which of the following moral dimensions of the information age? Quality of life Property rights and obligations Accountability and control System quality Information rights and obligations
Property rights and obligations
The obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within which of the following moral dimensions of the information age? Family and home Accountability and control Quality of life Property rights and obligations System quality
Quality of life
Which of the five moral dimensions of the information age does the weakening of boundaries between work and family life involve? System quality Accountability and control Quality of life Property rights and obligations Information rights and obligations
Quality of life
Which of the following occurs when muscle groups are forced through tens of thousands of repetitions under low-impact loads? RSS CTS RSI Technostress CVS
RSI
Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in the chapter-opening case? Improved employee morale Reduced delays in document management Higher customer satisfaction levels Reduced cost of supplies Survival
Reduced delays in document management?
________ are not held liable for the messages they transmit. Regulated common carriers Organizations and businesses Elected officials Private individuals European ISPs
Regulated common carriers
Which of the following types of system enables management to make better decisions regarding their suppliers? SCM KMS ERP MIS TPS
SCM
Which of the following job categories is expected to experience the most growth over the next eight years? Computer support specialists Software engineers Computer programmers Database administrators Security analysts
Security Analysts
Which level of the organization is an ESS specifically designed to serve? Senior management Operational Knowledge workers Middle management End-user
Senior management
Which of the following decisions requires knowledge based on collaboration and interaction? Which product design is the most efficient for the user in terms of energy use? How can we produce this product more cheaply? How long will it take to manufacture this product? In which geographical locations are our products garnering the most sales? Should we work with outside vendors on new products and services?
Should we work with outside vendors on new products and services
Which ethical rule states that if an action cannot be taken repeatedly, it is not right to take at all? Lemming rule Slippery-slope rule High-failure cost rule Utilitarian principle Golden Rule
Slippery-slope rule
Which of the following statements about spam is not true? Spamming has mushroomed because it is so inexpensive and can reach so many people. Most spam originates from bot networks. Cell phone spam usually comes in the form of SMS text messages. Spamming is more tightly regulated in the United States than in Europe. Spam costs for business are very high.
Spamming is more tightly regulated in the United States than in Europe.
All of the following are capabilities of enterprise social networking tools except: the ability to share, store, and manage content. tagging and social bookmarking. the ability to set up member profiles. supply chain management. the ability to establish groups and team workspaces.
Supply chain management
A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective? Customer intimacy Creation of new products Survival Improved decision making Operational excellence
Survival
A(n) ________ is typically a major source of data for other systems. TPS DSS ESS KMS MIS
TPS
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? TPS MIS BIS DSS KWS
TPS
You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? TPS with ESS capabilities TPS with MIS capabilities DSS with MIS capabilities TPS with DSS capabilities TPS
TPS with MIS capabilities
Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format? An extranet The World Wide Web E-mail HTML FTP
The World Wide Web
Which of the following is not an example of the moral dimensions of the information age identified in the text? Quality of life System quality Information rights and obligations The emergence of giant tech firms that dominate their markets Accountability and control
The emergence of giant tech firms that dominate their markets
Which of the following ethical guidelines suggests that you put yourself in the place of others, and think of yourself as the object of the decision? the risk aversion principle the "no free lunch" rule the Golden Rule Kant's categorical imperative the utilitarian principle
The golden Rule
Which of the following is not true about the changes to EU data protection rules enacted in the GDPR? The new rules require Internet companies to delete information at the user's request. The new rules require Internet companies to obtain explicit consent from consumers for the use of their personal data. The new rules do not allow consumers to have their data removed from company servers. The new rules require Internet companies to retain information only as long as absolutely necessary. The new rules strengthen the right to be forgotten.
The new rules do not allow consumers to have their data removed from company servers.
_______ allows an organization to collect personal information without the user's explicit consent. The opt-out model The opt-in model A safe harbor P3P FIP principle
The opt-out model
Which of the following is not a difficulty in establishing patent protection? The requirement that the work must be original The requirement that the work must be novel Length of time required to receive protection The requirement that the work reflect some special understanding and contribution The requirement that the work must be a secret
The requirement that the work must be a secret
Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? The specification of procedures for identifying packages with sender and recipient information Promoting the company strategy of low-cost, superior service Monitoring service levels A web-based Post Sales Order Management System The use of handheld computers and networks for managing package delivery
The specification of procedures for identifying packages with sender and recipient information
Which of the following best describes the primary reason for implementing a new information system, from a business perspective? The system will create new value for the firm, beyond its costs. The system enables the firm to create new products and services. The system is in use by our primary competitors. The system integrates well with the Web. The system will automate key business processes.
The system will create new value for the firm, beyond its costs.
which of the following best describes how new information systems can result in legal gray areas? They are little understood by politicians or lawyers. They are created from sets of logical and technological rules rather than social or organizational mores. They are implemented by technicians rather than managers. They result in new situations that are not covered by old laws. They work with networked, digital data, which are more difficult to control than information stored manually.
They result in new situations that are not covered by old laws
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? Privacy Permissions Language Time zones Corporate culture
Time zones
Which of the following statements about digital firms is not true?
Today most firms are fully digital
Which of the following forms of protection of intellectual property requires that the property be the subject of a nondisclosure agreement? Trade secret All forms of intellectual property protection Patent Trademark Copyright
Trade secret
A professional bureaucracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals. T or F?
True
Which of the following statements about network economics is not true? A) Uber is an example of a business model that is based on the principle of network economics. B) The law of diminishing returns does not always apply to every situation. C) From a network economics perspective, the value of a community of people grows as the number of participants in the community increases. D) Information technology can be strategically useful from a network economics perspective. E) In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.
e) In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.
When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as: A) switching costs. B) network costs. C) procurement. D) agency costs. E) transaction costs.
e) Transaction costs
Which of the following industries has the lowest barrier to entry? A) Automotive B) Computer chip C) Solar energy D) Airline E) Small retailer
e) small retailer
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. e-commerce SCM MIS e-business enterprise applications
e-business
Using the Internet to buy or sell goods is called: an intranet. an extranet. e-business. e-government. e-commerce.
e-commerce
Which of the following statements about collaboration is not true? a. One business benefit of collaboration is improved innovation. b. Business collaboration relies on the formation of teams that are assigned a specific task or goal. c. In business, a collaboration can last as little as a few minutes. d. Businesses need special systems for collaboration. e. Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
e. successful collaboration can be achieved through technology regardless of the organization's culture or structure
Digital media differs from a physical book in all of the following ways except: ease of replication. ease of transmission. ease of establishing uniqueness. ease of alteration. ease of global distribution.
ease of establishing uniquesness
The Network Advertising Initiative is an industry association that: has established technical guidelines for ensuring privacy. encourages self-regulation to develop a set of privacy guidelines for its members. regulates the use of customer information by firms. is a safe harbor program established by the U.S. government. protects user privacy during interactions with websites.
encourages self-regulation to develop a set of privacy guidelines for its members.
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. automatic reporting enterprise transaction processing management information knowledge management
enterprise
________ systems are also known as enterprise systems. Management information Enterprise support Resource planning Decision-support Enterprise resource planning
enterprise resource planning
CVS refers to: a business practice that attempts to evaluate the intangible values of computer systems. eyestrain related to computer display screen use. carpal vision syndrome. wrist injuries brought about by incorrect hand position when using a keyboard. a type of antivirus protection software.
eyestrain related to computer display screen use
Maintaining the organization's financial records is a central purpose of which main business function?
finance and accounting
Which of the following is an example of a cross-functional business process? Shipping a product Identifying customers Fulfilling a customer order Hiring employees Paying creditors
fulfilling a customer order
Psychologists study information systems with an eye to understanding: how human decision makers perceive and use formal information. mathematically based models and physical technology. the production of digital goods. how new information systems change the control and cost structures within the firm. how systems affect individuals, groups, and organizations.
how human decision makers perceive and use formal information.
Which main business function is responsible for maintaining employee records? Manufacturing and production Human resources Sales and marketing Finance and accounting Middle management
human resources
The ethical "no free lunch" rule states that: one can put values in rank order and understand the consequences of various courses of action. if something someone else has created is useful to you, it has value, and you should assume the creator wants compensation for this work. one should take the action that produces the least harm or incurs the least cost. if an action is not right for everyone to take, it is not right for anyone to take. if an action cannot be taken repeatedly, then it is not right to be taken at any time.
if something someone else has created is useful to you, it has value, and you should assume the creator wants compensation for this work.
Which of the following is not one of the six strategic business objectives of information systems? Improved decision making Improved community relations New products and services Survival Competitive advantage
imporved community relationons
In network economics, the value of a commercial software vendor's software products: decreases according to the law of diminishing returns. is unrelated to the number of people that use them. increases as more people use them. increases due to higher marginal gain in output. decreases as more people use them.
increases as more people use them
Redesigning and automating business processes can be seen as a double-edged sword because: increases in efficiency may be accompanied by job losses. support for middle-management decision making may be offset by poor data quality. it can concentrate power in the hands of senior executives. increases in efficiency may be accompanied by poor data quality. reliance on technology results in the loss of hands-on knowledge.
increases in efficiency may be accompanied by job losses.
All of the following describe the effects of globalization except: replication of business models in multiple countries. reduction of labor costs through outsourcing. increases in transaction costs. ability to find low-cost suppliers. significant decreases in operating costs.
increases in transaction costs
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: networked environment. information technology (IT) infrastructure. information system. data management environment. culture.
information technology (IT) infrastructure.
The three activities in an information system that produce the information organizations use to control operations are: data, information, and analysis. data analysis, processing, and feedback. input, output, and feedback. input, processing, and output. information, research, and analysis.
input, processing, and output
Data collected at checkout counters in a grocery store is an example of: feedback. input. processing. information systems. output.
input?
All of the following statements are true about information technology's impact on business firms except: it helps firms lower the cost of market participation. it helps reduce internal management costs. it helps reduce transaction costs. it helps firms expand in size. it helps reduce agency costs.
it helps firms expand in size
he three principal levels within a business organization hierarchy are: senior management, operational management, and information systems. senior management, middle management, and operational management. senior management, operational management, and service workers. senior management, data workers, and service workers. senior management, middle management, and service workers.
senior management, middle management, and operational management.
Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered: strategic transitions. sociotechnical transitions. systems alterations. organizational adjustments. business goal transitions.
strategic transitions
According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: strengthen management controls over employees give employees more opportunities to innovate. simplify business processes increase product innovations from lower down in the organization. set up activist groups for change
strengthen management controls over employees
Which of the following is a competitive force challenging the publishing industry? Substitute products or services Suppliers' bargaining power Customers' bargaining power Low cost of entry Positioning and rivalry among competitors
substitute products or services?
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? Supply chain management system Collaborative distribution system Reverse logistics system Enterprise planning system Transaction processing system
supply chain management system
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? Competitive advantage Survival Operational excellence Customer intimacy Improved decision making
survival
The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as: retention costs. differentiation costs. variation costs. switching costs. preservation costs.
switching costs
The principal liaison between the information systems groups and the rest of the organization is a(n): CIO. information systems manager. programmer. CTO. systems analyst.
systems analyst
Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. e-business any computerized technology e-commerce the Internet and networking technologies telecommunications
the Internet and networking technologies
"Look and feel" copyright infringement lawsuits are concerned with: using the creative elements of another product. using the graphical elements of another product. violation of a monopoly on the ideas behind a product. the distinction between tangible and intangible ideas. the distinction between an idea and its expression.
the distinction between an idea and its expression.
Thomas Friedman's description of the world as "flat" refers to: the reduction in travel times and the ubiquity of global exchange and travel. the flattening of economic and cultural advantages of developed countries. the use of the Internet and technology for instantaneous communication. the growth of globalization. the increased use of global currencies.
the flattening of economic and cultural advantages of developed countries
Which of the following is a global network that uses universal standards to connect millions of different networks around the world? The World Wide Web An intranet Verizon An extranet The Internet
the internet
All of the following are reasons for the increased business focus on collaboration and teamwork, except for: the need for more efficient work hierarchies. greater global presence. growth of "interaction" jobs. the need to reduce communication costs. the need for creating innovative products and services.
the need for more efficient work hierarchies.
Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? Virtual meeting system The time/space collaboration and social tool matrix IBM Notes The collaboration matrix Cloud collaboration
the time/space collaboration and social tool matrix
All of the following are examples of business intelligence systems except a system that: compares total annual sales figures for specific products to planned targets. addresses nonroutine decisions. summarizes and reports on a company's basic operations. focuses on problems that are unique and rapidly changing. tracks the flows of materials in a factory.
tracks the flows of materials in a factory
output:
transfers data to people who will use it or to the activities for which it will be used