ITE Final Exam Review

A can of compressed air

A PC is really dusty inside, how to clean it out?

Consult the service manual for the laptop.

A computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. What should be done first before attempting to repair a hardware component on a laptop?

The CPU fan is not functioning.

A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem?

Data is more secure, data resources and access are centrally controlled

A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)

Dust can cause network equipment to overheat and cause problems on the network

A network administrator occasionally asks a technician to make sure that dust does not accumulate on devices in the network equipment closets. What is the purpose of having the technician do this job?

everything done to try and solve the problem

A tech. did several things trying to solve an issue, many didn't work, but one finally did. What should be documented?

Device Manager

A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?

Default Gateway not set

A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?

The default gateway is incorrect

A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?

Use the System Recovery Options to select the correct active partition.

A technician is troubleshooting a Windows 7 computer that displays an "Invalid Boot Disk" error message. What would be the most likely action the technician should perform to correct the issue?

A pattern of beeps sounds off by the PC

A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

GPU not cooling correctly, display not correctly installed

A technician is troubleshooting the appearance of flashing lines on a laptop screen. What are two possible causes of this distortion? (Choose two.)

Task Manager

A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application

Impact printer

A tire store needs to use carbon copy paper to print customer invoices so that both the store and the customer have a copy. What is the best printer solution?

An app is not compatible with the device.

A user calls the help desk to report that a mobile device exhibits very slow performance. What could cause this problem?

Try moving the laptop to different places to see if a signal can be detected. Verify in the laptop software whether any wireless networks are detected.

A user complains about being unable to connect to the wireless network. Which two actions should be part of troubleshooting the wireless connection? (Choose two.)

Run the programs in Compatibility Mode

A user notices that some of the programs that are installed before upgrading Windows to a new version no longer function properly after the upgrade. What can the user do to fix this problem?

Nothing. Windows automatically provides the driver.

A user on a home network wants to share a printer from a Windows 7 computer. What must the user do in order for other Windows 7 computers in the house to obtain the proper driver?

\\work1\installs

A user wants to map a network drive on a PC that is named "WORK2" and runs Windows 7. The name of the shared resource the user wishes to map to is called "installs" and is located on a workstation called "WORK1". What would be the correct path for mapping the network drive?

Msconfig

After a Windows operating system has been installed, which program would a technician use to select the programs that will run at startup?

Boot from a Windows 7 installation media and access the System Restore utility.

After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?

Document the reason the customer called and create a support ticket. Escalate the customer to a level two technician.

Chad, a level one call center technician, receives a customer phone call. The customer has an issue that Chad does not have the knowledge to answer. The customer is irritated that Chad cannot provide immediate assistance. Which two things should Chad do next? (Choose two.)

RAID adapter Purpose

Connects multiple storage devices for storage or speed (or both).

PCI and PCIe

Current types of NIC expansion slots for a pc used for a wireless NIC?

Ensure The Wireless Network is on a different frequency than the interfering source.

How can you help control RFI effects on Wireless networks?

Drive encryption, TPM, passwords

In BIOS, what three things can be set to secure a PC?

What can be tested with a digital multimeter?

Quality of electricity in computer components.

443

Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?

DHCP

The current IP configuration of a medium size company with several subnets is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service or protocol would simplify the workstation IP configuration task?

Safety Data Sheet Purpose?

To specify how to deal with hazardous materials.

The printer drum is damaged.

Users in an office complain that the network printer is printing vertical lines on all pages. What is a likely cause of this problem?

application, transport, internet, network access

What are the four layers in the TCP/IP reference model?

improvement in data protection extension of the life of components reduction in the number of equipment failures

What are three benefits of computer preventive maintenance? (Choose three.) elimination of the need for repairs

touchpad fingerprint reader web camera

What are three common input devices found on laptops? (Choose three.)

application license protection storage of digital certificates security for user authentication information

What are three features provided by the TPM module? (Choose three.)

NTFS supports larger files. NTFS provides more security features.

What are two advantages of the NTFS file system compared with FAT32? (Choose two.)

The computer displays: "BOOTMGR is missing" error after POST and "Invalid Boot Disk" error after POST.

What are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.)

Time Machine

What built in tool is for backing up disks / files?

Many hosts participate in a coordinated attack.

What characterizes a DDoS attack?

Uninterruptable Power Supply (UPS)

What device will provide power to a pc allows safe shut down if there's power lost?

An expiration period should be established so that passwords frequently change.

What guideline should be followed when establishing a password security policy?

HDMI

What interface to choose if connecting a single cable for Windows PC to output audio and video to a HI-Def TV?

It allows users to modify and share the source code.

What is a characteristic of the open source license of an application software?

Optical drive (and hard drive)

What is connected to the motherboard via SATA cable?

Tiles of text messages, news, and other content.

What is displayed on the home screen of a Windows mobile device

NTFS

What is the default file system used during a fresh installation of Windows 7?

Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers.

What is the difference between cloud computing and a data center?

Shrink the partition

What is the first step an administrator should take when splitting a single partition into multiple partitions?

Test the theory to determine cause.

What is the next troubleshooting step after a theory of probable cause has been established?

Disk Utility

What tool is included in the Mac OS X for backing up disks to image files and recovering disk images?

Back up, update OS

What two tasks should be done regularly to preserve the security and integrity of data and applications on mobile devices. (Choose two.)

External hard drive

What type of external storage should you use to back up over 2TB of music and video files?

Switchbiometric Identification Device

What type of input device can ID users based on their voice?

Run sfc/scannow in Safe Mode. Reinstall the program that is associated with the corrupt DLL file.

When a user tries to run a program, a missing or corrupt DLL message is displayed. What are two possible solutions to this problem? (Choose two.)

When replacing a power supply unit.

When should you avoid using an antistatic wrist strap?

PaaS

Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web?

Can the laptop operate using the AC adapter?

Which closed-ended question would be appropriate for a technician to use to narrow down the possible problems on a laptop that will not power on?

POST card

Which expansion card can assist in troubleshooting a computer problem when no video is available?

Data Link

Which layer of the OSI model is responsible for physical addressing and the procedures used to access media?

documentation of the problem and its solution

Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?

Hypervisor

Which technology provides a solution for PC virtualization?

pickup rollers transfer rollers fuser assembly

Which three components are typically found in laser printer maintenance kits? (Choose three.)

virtualization support boot sequence

Which two PC settings can be configured using the BIOS setup utility? (Choose two.)

nslookup, ping (website.com)

Which two commands could be used to check if DNS name resolution is working properly on a Windows PC? (Choose two.)

WPA2

Which wireless security mode supports government grade security and offers both personal and enterprise authentication?

to reduce the heat that the CPU may generate

Why do laptop computers use CPU throttling techniques?

A full format will delete files from the disk while analyzing the disk drive for errors.

Why is a full format more beneficial than a quick format when preparing for a clean OS installation?

Isopropyl Alcohol

With what do you clean a CPU and heat sink?

What type of hard drive contains flash memory for caching frequently used data but stores the most of the data on a magnetic hard disk drive?

solid-state hybrid disk

enabling app access to the root directory not properly creating or maintaining sandboxing features

two risks of jailbreaking a phone: