ITM 310 Exam 1 Study Guide

Put the steps of the COBE problem solving model in order.

1. Identify Need for Problem Solving 2. Analyze Problem/Opportunity 3. Generate Alternatives 4. Decide Solution 5. Implement Solution 6. Evaluate Implementation

How would you write a function to return the year from the date field in A2. =year(A2) =date(year,A2) =Datevalue(year, A2) =IF(A2="2020",2020,0)

=year(A2)

_________ involves companies providing standard specifications for different consumer groups. Consumer segmentation Mass production Configured mass customization Mass customization

Consumer Segmentation

________ is the loss of a certain percentage of customers over time. Lifetime value Customer life cycle Market capitalization Customer churn

Customer churn

Match each level of decision making with its characteristics Management

Deals with structured to unstructured decisions to efficiently accomplish goals

Cloud computing has the following benefit for employees: Efficiency Privacy Security Reliability

Efficiency

_________ is the process of converting an original message into a form that cannot be read by anyone except the intended receiver. Blacklisting Encryption Authorization Firewalling

Encryption

If you choose to spend as much as you can to protect your information systems, you have adopted a risk transference strategy.

False

Match each term with its example Data

Graph of a robot's fluctuating output efficiency

________ computing makes scalability easy. Open Proprietary Chambered Grid

Grid

Boeing uses a _________-end CRM system because it ________. low; coordinates staff activities in a campaign to sell its products high; recommends products to returning customers low; recommends products to returning customers high; coordinates staff activities in a campaign to sell its products

High; coordinates staff activities in a campaign to sell its products

Suppose you have a primary location in New York City where you main corporate servers are located. Just in case something happens in New York City, you have backup servers that are updated every minute in Chicago. This is an example of a _________ site. medium hot cold warm

Hot

_______ is NOT a stage in the IDC. Design Information Intelligence Choice

Information

A(n) ________ report summarizes the performance of critical activities. ad hoc key performance indicator drill-down comparative

Key Performance Indicator

________ is a consultative function of the MIS department. Managing computer operations including the computer center Infrastructure planning, development, and control Managing system integration including the internet, intranets, and extranets Staffing, training, and developing IS skills

Managing system integration including the internet, intranets, and extranets

________ clouds are IT infrastructures that can be accessed only by a single entity or by an exclusive group of related entities that share the same purpose and requirements, such as all of the business units within a single organization. Vertical Hybrid Private Public

Private

Which of the following is NOT a benefit of IT? Quantity of leisure time Quality of leisure time Accessibility Flexibility

Quantity of leisure time

Match each term with its example Information

Rate of units produced/hour by a manufacturing robot

Match each term with its example Knowledge

Recommendation for maintenance based on for the past three months and a cross-check with production schedule

Match each level of decision making with its characteristics Operational

Requires detailed, structured information to execute specific tasks efficiently and effectively

________ is a customer-facing CRM application. E-mail SFA Search FAQ

SFA

________ is a cloud-based ERP system. EaaS SaaS PaaS IaaS

SaaS

Match each level of decision making with its characteristics Strategic

Semi-structured or unstructured decisions dealing with long-range goals and policies.

In the ________ component of SCM, supply chain managers develop processes for managing their goods and services inventory. plan return make deliver source

Source

A(n) ________ is typically used to manage inventory. SCM TPS CRM ERP

TPS

Customers of a business process can be either internal or external to the organization.

True

Dial-up internet access refers to a slower form of internet access that hits speeds of around 56 kilobits per second.

True

E-commerce is the process of buying and selling goods and services.

True

Middle managers typically handle management control decisions and semi-structured tasks.

True

Senior executives typically handle strategic planning decisions.

True

Server farms are massive data centers with hundreds or thousands of network servers inside them.

True

Social engineering is an unintentional threat on the part of the employee.

True

TPS are critical to the success of any enterprise.

True

You decide to change your business processes in order to implement SAP without making any changes to it. This is an example of the ________ approach to ERP implementation. best-of-breed custom as-is vanilla

Vanilla

_________ is a remote attack requiring user action. DoS A Trojan horse Virus A logic bomb

Virus

Which are the five components of an information system? technology, information, data, knowledge, processes hardware, software, networks, data, people hardware, software, database, network, procedures people, technology, processes, data, hardware people, hardware, software, data, technology

hardware, software, database, network, procedures