ITN 106 Final Exam
In Linux, where are the commands required for system administration stored?
/sbin
What is the value of X when execution ends in the following pseudocode? Set X As Integer For X = 100 to 0 Step -1 ' This is a comment Next X X = 100
100
Recently, Frank's computer has slowed down dramatically. He has also noticed that the time on the computer is not accurate. Frank has run several antivirus scans, but has not found an issue. Today while surfing the web, he was redirected several times to a website that he did not request. Then a BSOD error occurred on his computer, and when he turned on his computer, the antivirus software was disabled. What kind of malware could be causing the issues on Frank's computer?
Rootkit
A customer called Derek to complain that her computer was running slow, so he went to the client work area and started troubleshooting the problem. Derek ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger. Derek found that the CPU was running several processes. While Derek was looking at Task Manager, the computer crashed. Derek restarted the computer and noticed a long load time for Windows. Derek checked Task Manager and saw several processes that he did not recognize. What should Derek perform next on the client's computer?
Run a virus scan.
A coworker asks your opinion about how to minimize ActiveX attacks while she browses the Internet using Internet Explorer. The coworker recalls there is a setting in the Internet Options dialog box to prompt the user before downloading ActiveX controls, but can't remember which tab to use. Which of the following tabs will you suggest to the coworker?
Security tab
A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?
Services Console
Becky has been assigned to help with a major change to her company's accounts database. During the time of the change, Becky notices that her task will need to be modified to complete the change. Instead of telling her supervisor, she determines that the minor detail must have been overlooked and fixes what she believes is the problem. The minor detail that Becky did not tell her supervisor causes the change to fail. What is Becky's mistake called?
Out of scope modification
Jeff owns a health care company that sells medical supplies. The company bills health insurance companies for their customers. They are required by the insurance companies to complete paperwork that includes personal and health information. What type of regulated data does Jeff's company need to secure?
PHI
Alexandria works for a non-for-profit company that asks for donations to help the homeless people in her community. Recently the database that holds all the contact information about the donners was hacked, and all the data was copied. What type of data was taken?
PII
Roger's company is trying to increase the level of security for its network. Roger is researching ways to increase the security by making passwords more complex. What can Roger change in Windows to require more complex passwords?
Password Policy
One of your clients at work calls and is irate because he had to change his password and now he can't seem to find one that will match the strength needed for the company server. After he finishes venting, you tell him you will send him the document that explains why he needs to have a strong password. What document will you send the client?
Password policy
Which of the following best describes a variable when implemented in a script?
A container for storing data values that can be assigned, referenced, and manipulated.
James has a USB flash drive that he has used at work. The drive needs to be thrown away, but James wants to make sure that the data is no longer on the drive before he throws it away. What can James use to wipe the data clean? (Select TWO.)
ATA Secure Erase Smash the USB drive
During an upgrade for a new web server, Glen's company experienced a power surge. The power surge hit the new server, and now the company must troubleshoot the server. What can the company implement that will get the website up and running without the new server?
Back-out plan
Shane is working on a new project for the sales department. The company wants a way to allow the sales force to print orders at the company headquarters. Shane has proposed that their computers be able to connect to the system using a VPN. Who does Shane need to get permission from before he installs the VPN?
CAB
If you receive this error when trying to go to a website, where can you go in Windows to verify the certificate settings for the website?
Certificate Manager
Jacob has discovered what he believes is a crime on a computer that he is servicing. Jacob has identified and gone through the proper channels to report the incident. He has created a backup of the entire hard drive to preserve the evidence and has started to document the evidence. What must Jacob maintain so the evidence can be used to prosecute the crime?
Chain of custody
Nick works for a software development company that has just created a new application that will revolutionize the computer security industry. Nick's company owns the patent for the software and has a copyright for the software. The company would like to sell this new software but they are concerned about someone pirating the software. What can Nick's company use to prevent software piracy?
DRM
Victoria is working on a computer that was infected with a virus when a client clicked on a link and downloaded a Trojan. Victoria researched the virus and learned that the virus might have written itself into System Restore. What does Victoria need to do to run the antivirus software on System Restore?
Disable System Protection.
Jackson has completed remediation of a virus-infected system. He eliminated all the startup program issues and uninstalled several browser add-ons. Jackson has scheduled scans to be performed daily and has run updates on Windows and the anti-malware program. He has enabled System Restore and created a new restore point. What should Jackson do to complete the malware removal process?
Educate the end user.
Tim has removed a virus from a customer's computer. The virus was a Trojan horse that the customer downloaded while trying to purchase software on the Internet. What final step should Tim perform?
Educate the user.
Recently, Jessica has been receiving reports at the help desk that clients cannot log in to their computers and need to rest their passwords. After checking the log file, Jessica decided to ask one client who had recently changed his password, why he decided to change it. The client reported that someone from the help desk had called him and asked him for his password two days ago. He gave the caller the password, and now he can't log in to his system. Jessica has discovered that the client was a victim of social engineering. What can the company do to prevent this from happening again?
Educate users.
Oscar has a client who has been receiving unsolicited emails from several companies. Oscar recommended that the client unsubscribe from the email lists, but that just increased the number of unsolicited emails she received. What can Oscar do to stop the unsolicited emails on the email server?
Enable a spam filter.
What is the term used to designate that a particular operating system will no longer be supported by its manufacturer or managing entity?
End-of-life
Zach believes someone is trying to log in to a computer system in order to gain access to the company's network. He wants to use Windows to determine if that is the case. Where can Zach go to check the security logs?
Event Viewer
Loop
Executed the same command until a condition is met
A Mac computer is reporting problems with the HDD, and the user wants to run a check for errors. Which of the following is a disk management tool built into macOS that is useful for finding and repairing disk problems?
First Aid
Lana has just taken a job as an IT professional in Europe and would like to get a head start on what to expect. What regulated data would you recommend that she research?
GDPR
Which of the following describes the macOS feature that lets you use finger motions to perform functions, for example, spreading two fingers to zoom in?
Gestures
Your company has decided that security is very important and wants to add a second security check when workers are logging in to their computers. The company issued key fobs to all the employees. The key fob generates a code for them to enter when logging in to the computer. What type of security is your company using?
Hardware token
Jerry was recently contacted by a coworker who received an email that seemed suspicious. Jerry investigated her email account and noticed that she had been sending hundreds of emails every day for a week. He also noticed that this problem started after the coworker sent a reply email agreeing to participate in a contest to win a free car wash. What happened to the coworker's email account?
Her email was hijacked.
Jennifer is trying to install an anti-malware program on a computer that she believes might be infected. During the installation, she receives an error message saying the software cannot be installed. The error reports that she does not have the privilege to install software. Jennifer is using the administrator account, so she knows she should be able to install the program. What can Jennifer try next to install anti-malware software?
Install in Safe Mode.
Lin received 200 new laptops to be issued to company employees. Lin was asked to set them up and distribute them to everyone on a list provided by his supervisor. Lin has completed installing all the software on each computer and is ready to distribute them, but he needs to keep track of who received each laptop. How can Lin keep track of all the laptops?
Inventory management documentation
.js
JavaScript file
Holly has been tasked to design the plan the IT department will use when making a change to systems. The plan will be used anytime the company needs to change a system and should include which people are to be contacted when changes are made and what the changes will do to other equipment. While Holly writes the change document, what types of things will she need to include in the scope of change? (Select all that apply.)
Key components of the change and how they will be addressed Skill sets, tasks, and activities required to carry out the change Who will participate in the change How the success of the change will be measured
You opened a batch file in Notepad and are observing the following lines. (The line numbers are for reference only.) 1- ECHO This batch file deletes the temp files 2- DEL %TEMP%\. /Q 3- REM The temp files were deleted 4- PAUSE Which of the lines is a comment?
Line 3
A system administrator is selecting an operating system for use by the company's research and development team. The team requires an OS that can be easily modified and changed to meet its particular requirements. Which of the following operating systems will be the best choice for the users?
Linux
A bootable Linux USB flash drive or CD that can be used to repair system issues is known by what term, respectively?
Live USB or CD
David would like to add extra security to his network device. He is afraid that someone might try and connect an unauthorized device to the network via an open network drop. What type of security can David deploy to prevent this type of security issue from occurring?
MAC filtering
Dylan is working on a system that has been having issues with files. Recently, Dylan has noticed that some of the filenames have strange characters, and the file sizes seem to be excessively large. File have been disappearing and Windows system files have been changed. What might be the problem with the computer?
Malware is corrupting the files.
A technician needs to boot macOS over the network using an image stored on a server. What Apple technology will best assist the technician?
NetBoot
While researching a network issue, Randy discovered a diagram that he can use to see the design of the network. What type of documentation did Randy discover?
Network topology
#Start
Powershell comment
.py
Python script file
Jannette has been experiencing slow performance on her computer. Today she received an error message saying that an update to her antivirus program failed. When she checked the update history, she discovered that the program had not been updated for two weeks. She restarted her computer and noticed that a file she was working on was no longer available. She also noticed that the network connection was sending data, even when she was not connected to the Internet. What should Jannette do first on her computer?
Quarantine the system.
Jennifer's company currently uses Windows Active Directory to provide centralized authentication, authorization, and accounting to manage users on its network. The company uses a wireless network and an earlier authentication service on the server to authenticate end users accessing resources on the network. What type of service is Jennifer's company using?
RADIUS
Which authentication service options work with Active Directory and other types of directory servers to authenticate and authorize users and can be used together on the same network? (Select TWO.)
RADIUS TACACS+
If you are working on a client's computer and you believe that you have found a violation of the AUP, what is your next step?
Report the incident through the proper channels.
Ken has discovered that a vice president of his company has been using his computer to send data about a new product to a competitor. Ken has identified an email from the vice president and has tracked the information to the person at the other company. Ken has archived the evidence that proves the data has been sent. What should Ken do next?
Report the person through proper channels.
Hector is trying to use Windows Defender to run an antivirus scan. Windows Defender refuses to run. When he opens the Action Center, Hector realizes that Windows Defender has been disabled and another antivirus software is running. Hector does not recognize the other antivirus software. What type attack has infected Hector's computer?
Rogue antivirus
Allison's computer is displaying a strange error message saying that Allison, who is an administrator, does not have access to a folder in the Documents library of her user account. Allison tried to take ownership of the folder but was still denied access. She tried running an antivirus scan on the folder, and again access to the folder was denied. What can Allison do to fix this security issue?
Run a Windows Defender Offline scan.
Joann turned on her Windows 10 computer today, and while the computer was booting up, it shut down. She restarted the computer and it booted fine but ran slowly. She opened Task Manager and noticed that her CPU was running at 98% capacity and her network at 75% capacity. When she checked to see what process was using so much network connectivity, she received a message saying that access to the process was denied. Based on these indicators, what should Joann do with her computer? (Select all that apply.)
Run antivirus software. Disconnect from the network. Check the file permissions.
Which of the following is a major advantage to using SSH over Telnet for remotely accessing a Linux system?
SSH is a secure, encrypted alternative to Telnet.
Karen received a call from a client whose computer will not boot. The client explained that he had just received an error message about a virus on the computer. When Karen arrived, she tried to boot the computer in Safe Mode, but that did not work. Karen decided to install the hard drive on a working computer. What should Karen do after she installs the hard drive on a second computer?
Scan the hard drive in the new computer with antivirus software.
Larry has participated in a change proposal for his company. During the planning stage, Larry was told that his role in the change would be small but important. In the implementation stage, Larry completed his task according to the stipulations and timeframe of the plan. However, Larry was called in five times during the change to help others complete the change process. Where in the change management process did the problem occur?
Scope of plan
Your company has decided to replace several hundred hard drives. It would like to donate the old hard drives to a local school system that will use them to increase storage on systems for students. However, the company also wants to make sure the hard drives are completely wiped before donating them. Which disposal method will not allow the company to recycle the device? (Select all that apply.)
Shredder Degaussing Incineration
Jerry has received an email on his company's email system. The email is in regard to a new update the company plans to implement. The administrators are requesting that everyone send their username and password so that the administrators can compile a list and avoid having everyone change their passwords. What type of attack is this?
Spear phishing
Which of the following are natively supported by the Windows, Mac, and Linux operating systems?
Support for reading and writing to FAT32 partitions
Lance works for a company that allows users to bring their own devices to work. Last week Lance purchased a software package from a company that allows him to change fonts on pictures that he uses in his work presentations. Lance wants to share the program with his coworker Susan. Is Lance allowed to share the software with Susan?
Susan would need to purchase the software from the company.
Currently James's company is using RADIUS for AAA services to connect wireless users to the Windows Active Directory domain. However, the company wants to upgrade to a Cisco-based wireless network and would like to upgrade the older RADIUS. What will James recommend as an upgrade to RADIUS?
TACACS+
Danielle, a help desk technician, receives a call from a client. In a panic, he explains that he was using the Internet to research a new product when his computer emitted an alarm accompanied by a warning that a site had blocked his computer and that information was being stolen from the computer. The message included a phone number and a note to call the number within five minutes so that engineers could walk him through the removal process. What has happened to the customer computer?
The client received a fake security alert.
A technician is logged in to a Linux system with a user account that has been assigned root privileges. Each time the technician attempts to run a specific terminal command, a "Permission denied" message is displayed. What is the most likely reason for this message?
The command needs to be preceded by sudo.
Nick is working on a computer at a customer's house. The customer is concerned that her computer has a problem because recently the Internet home page changed, and when she tried to search the Internet, a strange search engine appeared. What has happened to the customer's computer?
The computer is infected with a redirect virus.
One of Kyle's clients called to complain that his computer was running really slow. Kyle went to the client's work area and started troubleshooting the problem. Kyle ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger and noticed that the SVC host was running several processes. While Kyle was looking at Task Manager, the computer crashed. Kyle restarted the computer and noticed a long load time for Windows. He checked Task Manager and saw several processes that he did not recognize. What might be the issue with Kyle's client's computer?
The computer might have a virus.
Christian has malware that is preventing him from installing anti-malware on his laptop. What can Christian try if he does not have another computer available to run the anti-malware program?
Try to install in Safe Mode.
.sh
Unix or Linus shell script file
Based on her research of the symptoms, Sara believes her computer is infected with a virus. Sara has an anti-malware program on the computer. What should she do before she runs the anti-malware program?
Update malware signatures.
A Mac user wants to update macOS and is searching Apple.com to locate update files. How are macOS updates typically obtained?
Updates are found in the app store
Sharon's company has written a new computer program, and she has been asked to find a way to prevent people from copying the software they purchase and giving it to others who have not purchased the software. What can Sharon's company do to make sure a customer who purchases the program does not give it to someone else?
Use DRM.
How can you eliminate the need to open a dedicated TCP port on your corporate firewall when using Mac computers to share screens from the local and remote computers?
Use a third-party remote access app that uses a browser.
.vbs
VBScript file
Joe works for a company that has a traveling sales force. The company has asked Joe to research a way for the sales force to have real-time information on the availability of its salable products. The company has an intranet application that allows it to see up-to-the minute information. The company does not want to make this information public. What should Joe recommend?
VPN
Which of the following are closed source, proprietary operating systems? (Select TWO.)
Windows 10 Home Mac OS X High Sierra
.ps1
Windows PowerShell script file
.bat
Windows batch file
What is the value of X and what is the condition of the Do...Loop when execution ends in the following pseudo code? X = 1 Do' This is a commentPrint X; Loop
X = 1, the Do...Loop is endless.
Peggy found a freely distributed software package for her small business that will allow its sales to be tracked into a database for inventory purposes. Can Peggy install this software on all the computers in her store?
Yes, this is open source software.
A technician is logged in to a Linux computer as johnd and needs to reset group ownership for the file report.txt in the johnd home directory. Which of the following commands will perform this function?
chown
Which of the following is the current Linux file system used to hold the operating system?
ext4
A Linux user needs to find all instances of the word admin in /var/log/auth.log. Which of the following commands will perform this function?
grep
1424
integer
9
integer
A technician wants to use a Time Machine backup to install a new copy of the macOS onto a Mac. Which of the following tools will the technician use to perform this task?
macOS Recovery
A user is complaining about sluggish performance on her Linux system, and the technician suspects a running process is consuming excessive processor resources. Which of the following commands will the technician most likely use to locate the offending process?
ps
"Press any key"
string
"sample text"
string
$X
variable
%TEMP%
windows environment variable
As Windows 10 is loading, assuming it is enabled, what will happen when F8 is pressed?
Advanced Boot Options screen appears
Derek's supervisor is concerned that the company's security system does not comply with the new standards the company has decided to employ. She has asked Derek to determine how members of the company are authenticated on the network. What does the computer or server use to verify the access to a specific resource on the network?
Access control list
Which of the following security settings can best help minimize brute force attacks on local user account passwords?
Account lockout threshold
What are some of the responsibilities of the kernel during the startup process? (Choose all that apply.)
Activates the HAL Starts critical services Starts the Session Manager
If your Internet home page has changed and a strange-looking search engine appears when you try to search the Internet, what type of attack are you experiencing?
A redirect virus.
An administrator is assigning Windows user accounts to user groups based on the user's role and notices the built-in Power Users group. What is the purpose of the Power Users group in Windows 7 and later?
Backward compatibility for legacy operating systems and applications.
Your company has decided that security is very important and wants to add a second security check that will identify its employees while they are logging in to their computers. What type of security do you recommend?
Biometric locks
You need to secure your Windows 7 computer in a way that prevents access to the entire HDD even if the drive is moved to another system. Which solution will you implement?
BitLocker
Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup?
Boot Logging
Kevin recently discovered that unknown processes are running in the background on his company's web server. During a performance review, he also noticed that the CPU is working at 80% during downtimes. Kevin believes that software is running in the background and causing the CPU to run at such a high percentage. Kevin discovers that his server along with several other computers in the company have been used to perform a DDoS on another website. What type of attack occurred?
Botnet
On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?
Details
Registry files, if deleted, can be restored from those saved in what folder?
C:\Windows\System32\Config\RegBack
James travels for business and is always worried that his laptop will be taken from his room. Which type of device will ensure that James's laptop will not be stolen while he travels?
Cable lock
An operating system is responsible for validating certificates used to secure communication. For Windows, Microsoft maintains a database of trusted root certificates issued by Certificate Authorities (CAs). A root certificate is the original certificate issued by the CA. When a Windows system opens a secure email or visits a secure website and encounters a new digital certificate, it requests Microsoft's trusted root certificate, which is downloaded to the computer. The download happens seamlessly without the user's knowledge unless there's a problem. If Windows cannot obtain the root certificate to validate the email or website, an error is displayed. Where do you go in the Windows operating system to view and delete root certificates?
Certificate Manager
A technician is using the Security tab in the Properties dialog box in an attempt to remove the inherited status from a file's permissions but cannot locate where to make the change. Which of the following steps should the technician take to make this change?
Click the Advanced button to open Advanced Security Settings for the file.
Lane received a phone call from a client. The client claimed that a file he was working on the day before had disappeared from his computer along with several other files. Lane went to the client's desk to see if she could rebuild the files from the backup done the night before. Lane found and rebuilt the files from the backed-up data. When Lane called the next morning to see if everything was working, the client said that two of his files were gone again. He also noticed new files in a folder. When Lane arrived, she checked to see how much free space the computer had available and found that it had 250GB less than the day before. What is the issue with the client's computer?
Computer virus
Your organization recently deployed a Windows domain controller with Active Directory. All the domain OU users need to run the same script file each time they sign in to Windows. How can the settings be configured with the least effort by the admin?
Configure Group Policy to run a logon script.
Several computers in your organization are being used from within the building after hours when the company is closed. Your manager has asked you to configure the computers to limit access to business hours. Which of the following steps can be taken to limit access to the computers?
Configure logon time restrictions.
The web server at Terry's company recently was attacked by multiple computers. The attack overwhelmed the company's web servers and caused the web servers to crash. What type of attack occurred?
DDoS
Danny received this email message today. What happened to Danny's computer?
Danny has received a fake security alert pop-up.
When working with a security consultant that your company has hired, you notice that he is running software on one of the machines. He explains that the program is running a brute force attack that is using every word in the English language to see if the Administrator password can be cracked. What type of attack is he attempting?
Dictionary
The company that you work for has recently had a security breech. During the recover and assessment, it was discovered that the malicious user used the company VPN to gain access to the network. Now your company would like to find a way to verify the identity of a user who requests access to the company through a VPN. What can you recommend to the company?
Digital certificate
Which of the following security policies can be implemented to prevent removable media from automatically launching potentially harmful programs?
Disable AutoRun.
You recently created several new user accounts in the Sales OU and configured them with the appropriate group membership, logon scripts, and printer access. Except for one new sales employee, all employees are actively using the account. The remaining employee will be using the account within the next two weeks. What is best practice for the remaining unused account?
Disable the account until the employee is ready to use it.
Tracy works for an insurance company that recently received so much spam that the email server became overwhelmed and shut down. Tracy's supervisor has asked her to make sure this does not happen again. What is the first thing Tracy should do to prevent this problem from happening again?
Email filtering
James's computer is not booting properly. The computer begins to boot and then just stops and restarts. After the third restart, the computer attempts to repair the computer using Startup Repair. Startup Repair does not seem to work. Instead the computer asks you to choose an option from the Startup Settings screen. James has followed the Troubleshoot screen to the Startup Settings screen and clicked Restart. What setting in the Startup Settings screen will enable James to see which driver might be failing and causing his computer not to boot?
Enable Boot Logging
Use this option to see what did and did not load during the boot process.
Enable Boot Logging
This tool moves system boot logs from the failing computer to another computer for evaluation.
Enable Debugging
Use this option when the video settings don't allow you to see the screen well enough to fix a defective setting.
Enable Low-Resolution
This option allows you to launch programs to help solve Windows issues without third-party drivers and software loaded.
Enable Safe Mode
Allows Windows to load without the graphical interface.
Enable Safe Mode with Command Prompt
Your company's email server has been filling up employee's email boxes with advertisements for things they did not request. You have been asked to research how to stop these types of messages from getting to your coworker's email client software. What will you recommend to your supervisor?
Enable the spam filter.
You have received several trouble tickets from the employees in the warehouse for the stand-alone computers used to control various shipping machines because the computers are not booting when powered. Each time a technician resolves the booting issue the boot order is changed in the firmware. Each computer is required to have the USB ports disabled in the firmware to keep employees from connecting rogue devices. Which of the following steps should be taken to eliminate these trouble tickets?
Enable the supervisor password in the BIOS/UEFI setup.
The Advanced Boot Options screen can be displayed by pressing what key during the boot sequence?
F8
Which of the following user accounts are created automatically and disabled by default when Windows is installed? (Select TWO.)
Guest Administrator
Your computer has a single HDD formatted with NTFS with the following data folders: C:\Documents C:\Pictures You create a new child folder under the C:\Documents folder. What term describes the permissions the new folder automatically attains from the C:\Documents folder?
Inherited permissions
Sara installed Windows 10 for the first time on her computer. During the installation process, she noticed that a new system partition called ESP partition was created. Sara cannot access this new partition to see what it contains. What can you tell Sara about the ESP partition?
It was created by GPT to store Windows boot and startup files.
You have been tasked with training end users in security best practices and have observed a trend among users in which many are writing down their passwords. Which of the following procedures can be implemented to provide enough security to protect resources while minimizing the need for users to write down their passwords?
Lengthen the time period between forced password changes.
What Windows process is responsible for authenticating users?
Lsass.exe
Your company wants to secure the new data center physically. The company has hired a security guard but wants to find a way so that only one person at a time can enter in the data center. As people enter, they will have to show the security guard identification that authorizes them to enter the data center. What is your company's new security called?
Mantrap
What error messages are likely to appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager? (Choose all that apply.)
Missing operating system Error loading operating system Invalid partition table
A technician is configuring the Windows computers on a network to print to a printer that is directly connected to the network via UTP cable. What term best describes this method of printer connectivity?
Network printer
A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications?
Open Task Manager and end the process associated with the application.
What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time?
Performance Monitor
Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?
Performance Monitor
In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?
Processes
The computer that you are working on is not able to complete a Windows update. The update process begins to download the file, but then you receive an error message saying that the Windows update was unable to download. You have checked your Internet connection, and it is working. You have tried the update on your other computer, and it worked. What should you do first to fix the problem with the Windows update?
Remove malware.
Zach wants to install Windows 10 over his existing copy of Windows 10. He wants to keep his personal files, apps, and Windows settings. He currently has a USB drive with a Windows 10 ISO. What type of installation will you recommend for Zach?
Repair upgrade
A company asked you help mitigate the brute force attacks carried out against its users' Windows account passwords. You successfully removed the malware responsible for the attacks and need to better secure the passwords assigned to the user accounts without limiting the system's usability. Which of the following should be included in securing the user accounts? (Select THREE.)
Require user account passwords. Require strong passwords. Set failed logon restrictions.
You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying. What is the first step you should take in resolving this issue?
Research the error message on the web.
A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?
Resolution
The users in the sales department need a central location on the network to share data files. All the client computers in the organization are running Windows 10 and have network and Internet connectivity. The file server that hosts the network drive for the sales department is running Windows Server 2016. Which of the following is the first step in implementing this data share?
Share the folder or volume on the file server that will store the shared data files.
Holly is trying to use Windows Defender to run an antivirus scan. Windows Defender refuses to run. She notices a problem when she tries to update Windows Defender and it fails. When Holly opens the Action Center she sees this screen. What has happened to Holly's computer?
She has downloaded a rogue antivirus.
What key will cause the Windows Boot Manager to appear as long as it is pressed during the Windows 7 startup process?
Spacebar
What is responsible for getting a system up and going and finding an OS to load?
Startup BIOS/UEFI
What Windows utility can be used to find out what processes are launched at startup?
System Configuration
A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct this issue?
System Restore
A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue?
System Restore is turned off.
Samantha is having an issue with Windows crashing and believes that malicious software is causing it to crash. Samantha also has received application errors that have cause the applications to close. Which event log in the Event Viewer can Samantha inspect to see if malicious software is causing the Windows system to crash and the application errors, system errors, and other types of errors?
System logs
Your company is using RADIUS for AAA services to connect wireless users to the Windows Active Directory domain. However, the company wants to upgrade to a Cisco-based wireless network and would like to upgrade the older RADIUS. What will you recommend as an upgrade to RADIUS?
TACACS+
Which of the following is a hardware component used to hold the BitLocker encryption key and ensures encrypted data is not accessed in the event a hard drive is lost or stolen?
TPM
You are having difficulty changing permissions for a folder on an NTFS volume that was created by another user. How can you best solve this issue without losing data in the folder?
Take ownership of the folder and then change permissions.
A technician, who was signed in to a Windows 10 computer as local administrator, accessed the Local Security Policy console and changed the Lock Screen timeout from 10 minutes to 60 minutes. After the technician completed the change, the user signed in to AD and discovered that the setting had reverted to 10 minutes. What can the technician do to keep the setting from reverting from 60 minutes to 10 minutes?
The Lock Screen timeout setting needs to be made in the AD OU GPO.
A Windows 10 user is copying a file from the C:\data folder to the E:\data folder. The C: drive is formatted with NTFS, and the D: drive is formatted with FAT32. What happens to the permissions of the file on the D:\ drive when copied?
The file will lose all permissions.
Why does a normal hard boot take longer than a normal soft boot?
The initial steps must be performed by the BIOS/UEFI
A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error?
The malware removal process changed the file association for the .doc file type.
A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue?
The operating system or driver is causing the issue.
While performing disk and file maintenance on the company file server, you determine a user in the accounting department has been accidentally saving documents to all shared folders on the file server. The user's computer was recently passed to her from another user in the company, and according to company policy, the user should have access only to the accounting share. Which of the following best describes this situation?
The principle of least privilege was not followed.
A technician wants to limit access to a group of folders and is using Group Policy to prevent the users in the sales department from accessing folders assigned to the accounting department. The technician is having difficulty achieving acceptable results. Which of the following is the most likely reason the technician is having difficulties?
The technician should be setting NTFS permissions instead of using Group Policy.
A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?
The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.
A Windows user called the help desk to request that her local user account password be reset on her computer. The help desk technician connected to the computer using RDC and reset the password using the Network Places Wizard. After the password was reset, the user lost access to all the data files on the local HDD. Which of the following describes the most likely reason for the lost data files?
The user had previously encrypted her data files and folders using EFS.
A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following best describes the reason for this issue?
The user must open the command-line interface using Run as administrator.
A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the message?
The user must run the command using an elevated command prompt.
A user contacted you to report that an unwanted Windows application is launched each time her computer is booted. How can you permanently resolve this issue?
Uninstall the application.
A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem?
Update network settings.
Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times. What tool should you use first to help repair your computer?
Use Safe Mode to boot.
A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion?
Use the Services Console to stop and start the Spooler service.
A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?
Use the tasklist utility to locate the PID for the explorer.exe process.
Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?
Users
Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)
Verify the SOHO router is powered on and the port LEDs indicate connectivity. Verify the network cable between the computer and router is connected and not damaged.
You have noticed that your computer is running slower than normal and that the amount of storage space on the hard drive is decreasing, even though you have not been doing anything different on your computer. You believe a program is replicating by attaching itself to other programs. What type of malware is on your computer?
Virus
A Windows 10 Home user is attempting to encrypt the contents of a folder on a volume formatted with NTFS. The user contacted you to ask why the option to encrypt the folder is disabled. What is the most likely reason the encryption option is disabled?
Windows Home editions do not support EFS.
Henry wants to create a bootable flash drive with Windows 10. He wants to use it on multiple computers to troubleshoot Windows 10 startup issues. What tool can Henry use to create a bootable flash drive in Windows 10?
Windows Media Creation tool
Eric is working on a computer that has a device driver error. Eric can find the name of the device driver however the actual device is not available. Unfortunately, Eric does not have access to the Internet. Where can Eric go to look up the device driver's filename to determine what device uses the device driver?
Windows\System32\drivers folder
Gwen has discovered a program that has copied itself throughout the network. The program does not appear to have a host program and is overloading the network as it replicates. It has even installed a web server on the network and is allowing other computers to connect. What type of malware has Gwen discovered?
Worm
Jordan is talking with a client on the phone. Jordan's company recently completed updates on the client's system and something is not working properly. The client asks Jordan why the company is always doing updates. Jordan explain that updates help to secure computer systems. What specific vulnerability do updates help prevent?
Zero-day
What command can be used to scan for Windows installations not stored in the BCD?
bootrec /scanOS
What command can be used to repair a dual boot system?
bootsect
What command can be used to check for file system errors?
chkdsk /r
What command can be used to totally wipe a hard drive clean, including the partitioning system?
diskpart
A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which of the following tools is used to launch the Windows Memory Diagnostic tool?
mdsched.exe
A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console?
mmc.exe
If you suspect corrupted system files are causing issues, what command can be run to verify and restore the corrupted files?
sfc /scannow
Windows 10 Professional will not boot on Jackson's computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load. Which file in the boot process is responsible for loading the graphical user interface and starting the client/server runtime subsystem?
smss.exe
Which of the following best meets the requirements of a strong password?
t*M&2.zY7
What command can be issued within Windows RE to enable networking?
wpeinit
