ITSP 175 CH.11

Which of the sequences below ranks the cognitive skills in Bloom's Taxonomy from simple to complex?

A, B, C, D

Which of these is the sequence of steps in the training process?

B, A, C, D

In the classification of skills levels below, what is the sequence in which skills are usually built?

B, D, A, C

Which statement accurately describes the costs associated with computer-based delivery methods?

The development cost is high, but the cost per user is low.

One of the most effective ways to enable users to be more self-reliant is through a ____.

user training program

Multimedia materials are a combination of ____.

(any of these) images, animation and sound text, images and sound text, images and animation

A small group training session usually includes ____ trainees.

12 or fewer

In the classification of skill levels listed below, what is the sequence in which the skills are usually built? (1) basic skills, (2) concepts, (3) expertise, (4) understanding

2-4-1-3

In which training format are differences in skill levels among trainees a common problem for trainers?

Classes

Which of the following training delivery methods does not necessarily make use of technology as part of the delivery method?

Collaborative learning

Web-based training is most similar to which of these other training delivery methods?

Computer-based training

Which of these training delivery methods uses a combination of tutorials, multimedia, product demonstrations, and hands-on activities?

Computer-based training

Which of these skill levels deals with the meanings of the words people use to exchange information about a subject?

Concepts and understanding

Which of the sequences below ranks learning methods from highest retention and performance to lowest?

D, A, C, B

In the early part of a training session, how should the topics below be organized into a sequence?

D, C, B, A

During which step in a training session should a trainer provide pointers to additional information and resources for trainees who are interested?

Describe next steps

Which of these is not a role user support trainers are likely to perform in the future?

Design and develop CBT and WBT modules

During which of these steps in a training session should a trainer cover what trainees will achieve by the end of the training and why the training is useful?

Establish motivation

Which of these skill levels deals with an ability to perform a task effectively and efficiently?

Expertise

A first-time trainer should read notes and slides to trainees in order to avoid making a mistake or omitting important material.

False

Due to the popularity of self-guided training materials and online interactive training delivery systems, the role of support specialists as trainers is likely to disappear in the next few years.

False

Effective trainers often cover bells-and-whistle features in a software package to pique trainees' interests.

False

Experienced trainers agree that most trainees learn best by watching a demonstration.

False

Training is a teaching and learning process that primarily aims to develop conceptual understanding and long-term thinking skills.

False

Which of these learning methods generally results in the lowest retention and poorest trainee performance?

Listen

Which is true of small groups training versus larger classes?

More individual assistance is available

Which kind of training format tends to be the highest cost method?

One-to-one training

Which of these is not one of the steps in the training process?

Perform

During which training step does a trainer develop details about the specific topics to cover and how to present them?

Preparation

Which of these learning methods results in the highest retention and trainee performance?

Problem solve

Social learning (peer-to-peer) is most common in which kind of learning format?

Small groups/teams

Which statement accurately describes the costs associated with tutorials as a training delivery method?

The development cost is high, but the cost per user is low.

The outcomes of education and training are generally measured and evaluated in which of the following ways?

Training measures one's ability to perform tasks; education measures one's ability to explain concepts

One goal of end-user training is to make users as self-reliant as possible in order to reduce their need for support.

True

The best performance objectives for a training session specify how well a trainee needs to be able to perform a task.

True

Trainers often discover that more short breaks during a training session are preferable to fewer long breaks.

True

A training delivery method which encourages trainees to make the transition from a training environment to the business world is ____.

a case study

When covered in a training session, features of hardware or software that are unusual, rarely used features are sometimes called ____.

bells and whistles

How well trainees perform on a test or exercise is feedback primarily to ____.

both the trainees and the trainer

Which of the following training environments is generally the most cost-effective because the ratio of trainees to trainers is highest?

classes

An instructional technology, media or approach to presenting information in a training session is called a(n) ____.

delivery method

When planning a training session, the purpose of a pretest of trainees is to ____.

establish a baseline of the skill levels that trainees bring to the table

A trainee who learns best by performing a task is called a(n) ____.

experiential learner

Which of the following skill levels deals with performing a task effectively and efficiently?

expertise

Printed materials designed to be taken from a training session to refresh a trainee's memory later are called ____.

handouts

The purpose of a beta test run of a training presentation is to ____.

identify and fix trouble spots in the presentation

When analyzing the feedback on an evaluation form, a trainer should look for ____.

items where there is a pattern of low ratings

A software tool that automates many of the tasks associated with a training program, such as authoring, testing, and administration, is a ____.

learning management system

"Describe the steps in the user training process." is an example of a(n) ____.

learning objective

Performance objectives for a training session should be ____.

measurable

Which one of the following is not a step in the training process described in this chapter?

perform

Compared with education, the primary goal of training is to ____.

perform tasks and build expertise

Which of the following learning methods results in the highest retention and trainee performance?

problem solve

Trainers should aim the level of the training at ____ of the group of trainees.

somewhat below the average level

Which of these assessment tools is aimed primarily at evaluating a trainer's effectiveness?

training evaluation surveys

One way to explain the different goals of training and education is ____.

training may be short term; education is usually longer term

A trainee who learns best by seeing a demonstration is called a(n) ____.

visual learner/nonverbal

A trainee who learns best by listening to an explanation of a task is called a(n) ____.

visual learner/verbal

A learning style in which a trainee learns most effectively by reading material and taking notes is:

visual/nonverbal