Leadership Final Exam (Weiss Questions)

The purpose of learning how to negotiate conflict is to Eliminate conflict entirely Resolve conflicts more effectively Win Reduce stress

resolve conflicts more effectively

Several of your colleagues are going to join the ANA. You know the annual dues are a little more than you can afford right now, but you want to learn more. Your friends think that joining the ANA will help empower them. How do professional organizations empower nurses? 1. They represent nurses in the political arena. 2. They equalize power between employees and staff. 3. They provide opportunities for promotion. 4. They provide health insurance.

1

A nurse is caring for a patient who is diagnosed with coronary artery disease and sleep apnea. Which action should the nurse delegate to the NAP? 1. Discuss weight-loss strategies such as diet and exercise with the patient. 2. Teach the patient how to set up the CPAP machine before sleeping. 3. Remind the patient to sleep on his side instead of his back. 4. Administer modafinil (Provigil) to promote daytime wakefulness.

3

The situational leadership model focuses on Both followers and the task The task The follower The behavior of others

Both the followers and the task

The NCLEX® for nurses is exactly the same in every state in the United States. The examination A. Guarantees safe nursing care for all patients B. Ensures standard nursing care for all patients C. Ensures that honest and ethical care is provided D. Provides a minimal standard of knowledge for an RN in practice

D. Provides a minimal standard of knowledge for an RN in practice

Theory Y emphasizes Guidance, development, and reward Leadership, not management Supervision, monitoring, and reprimands Evaluation, budgeting, and time studies

Guidance, development and reward (Theory X focuses on control, close monitoring, and punishment)

When should a new graduate consider taking on management responsibilities? As soon as they are offered After developing clinical expertise After 15 years on the job Before developing leadership expertise

after developing clinical expertise

Which of the following issues may be addressed in a collective bargaining agreement? Shift differentials Safe working environment Grievance procedures All of the above

all of the above

An effective leader will have: Select all that apply. Courage and integrity A critical mind-set The ability to set priorities The ability to provide feedback

all of them

Effective nurse managers have: Select all that apply. 1. Leadership capabilities 2. Clinical expertise 3. Business sense 4. Budgeting savvy

all of them

TJC attributes 80% of all medical errors to Poor hygiene and hand washing Poor hand-off communication Poor work environment Lack of care

poor hand off communication

A nurse is caring for a patient who feels that life should not be prolonged when hope is gone. She has decided that she does not want extraordinary measures taken when her life is at its end. She has discussed her feelings with her family and health-care provider. The nurse realizes that this is an example of Affirming a value Choosing a value Prizing a value Reflecting a value

prizing a value

Who is responsible for accepting, transcribing, and implementing physician orders? 1. Unit clerk 2. Medical intern or resident 3. Professional nurse 4. Medical assistant

professional nurse

Which of the following is a macro-level change? Shift in Medicare payment policies Change in shift differentials Opening a new unit Changing visiting hours

shift in Medicare payment policies

Effective followers are those who are Passive employees Skilled and self-directed employees Less valuable employees Employees who are never supportive of new idea

skilled and self directed

Which of the following is the best indication that a change has been integrated? When no one talks about it anymore If adoption occurred rapidly When resistance turns from active to passive When a full year has passed since the change was introduced

when no one talks about it anymore

What is the most desirable result of a problem resolution? Win-lose Lose-lose Win-win None of the above

win-win

The nursing assistant tells a nurse that a patient who is receiving oxygen at a flow rate of 6 L/min by nasal cannula is complaining of nasal passage discomfort. What intervention should the nurse suggest to improve the patient's comfort for this problem? 1. Suggest that the patient's oxygen be humidified. 2, Suggest that a simple face mask be used instead of a nasal cannula. 3. Suggest that the patient be provided with an extra pillow. 4. Suggest that the patient sit up in a chair at the bedside.

1

What is the best explanation of authority? 1.It is position dependent. 2.It is based upon the ability to lead others. 3. It is expertise-driven. 4. It resides primarily in the clients served.

1

Effective nurse leaders: Select all that apply. 1.Are also good followers 2.Effectively work together with shared goals 3.Never act on their ideas 4. Have master's degrees

1, 2

An RN is obtaining a signature on a surgical informed consent document. Before obtaining the signature, the RN must ensure which of the following? Select all that apply. 1.The client is not sedated. 2.The doctor is present. 3.A family member is a witness. 4.The signature is in ink. 5.The patient understands the procedure.

1, 5

Which of the following represent the knowledge and skills expected of the professional nurse? Select all that apply. 1.Accountability 2. Advocacy 3. Autonomy 4. Social networking 5. Participation in nursing blogs

1. Accountability 2. Advocacy 3. Autonomy

Professional accountability serves the following purpose: Select all that apply. 1. To provide a basis for ethical decision making 2. To respect the decision of the client 3. To maintain standards of health 4. To evaluate new professional practices and reassess existing ones 5. To belong to a professional organization

1. To provide basis for ethical decisions 2. To respect decision of the client 3. to maintain standards of health 4. to evaluate new professional practices and reassess existing ones

A new nurse manager plans to implement a new scheduling process. This was met with resistance from the staff who were very happy with the current scheduling process. How can the nurse manager lower their resistance to this change? 1. Tell the staff that their concerns about the new schedule are unfounded and plan to post the new schedule. 2. Share information about the new schedule and discuss its impact on the unit. 3. Post the schedule and deal with staff on an individual basis. 4. Ask the staff to come up with an alternative for the nurse manager's consideration.

2

Florence has two team members who continually criticize each other despite being told to stop. Which approach is the most appropriate for this situation? 1. Refer each of them for employee counseling. 2. Engage in problem resolution. 3. Bring in a union representative. 4. Engage in a formal negotiation process.

2

George S. has just become a nurse manager in a long-term care facility. He knows he has a lot to learn—what should he tell his staff? 1. Nothing; he should pretend he has experience 2. That he is still learning, too, and values their input 3. That the staff needs to manage themselves 4. How little he knows about management

2

What is the difference between management and leadership? 1. Management focuses on budget. 2. Management is an assigned position. 3. Leadership is not concerned with getting work done. 4. Leadership is more focused on people.

2

When is it most appropriate to dictate (order) change? 1. When the change is very complicated 2. In an emergency 3. When resistance is very high 4. If the change is unimportant

2. in an emergency

A democratic nurse leader consistently works to 1. Move the group toward the leader's goals 2. Make little or no attempt to move the group 3. Share leadership with the group 4. Dampen creativity

3

An RN new to the ED documented that "the patient was intoxicated and acted in a crazy manner." The team leader told the RN that this type of documentation can lead to 1. Assault 2. Wrongful publication 3. Defamation of character 4. Slander

3

An RN sees an older woman fall in the mall. The RN helps the woman. The woman later complains that she twisted and sprained her ankle. The RN is protected from litigation under 1. Hospital malpractice insurance 2.Good faith agreement 3.Good Samaritan law 4.Personal professional insurance

3

Autocratic leaders 1. Postpone decision making as long as possible. 2. Share leadership with members of the team. 3. Give orders and make decisions without consulting the team. 4. Encourage creativity when problem-solving.

3

Bedside shift report is one of the things that Jane reviews at the staff meeting. She stresses the way she would prefer the report to start. Which of these would be the least important to share with the oncoming nurse? 1. Telling the oncoming nurse what happened on the unit during the shift 2. Introducing the client and the client's diagnosis to the oncoming nurse 3. Sharing the nurse's personal opinion of the client 4. Reviewing new medication orders and the medication administration record (MAR)

3

Creating a culture of safety requires organizational commitment to preventing harm. Which of the following is not a key feature of a culture of safety? 1. Provision of adequate resources to provide care and service 2. Use of interprofessional collaboration to solve problems and assess risk 3. Adherence to staffing ratios 4. Encouragement of the reporting of errors and near misses

3

Servant leadership focuses on 1.Helping patients care for themselves 2.Removing incompetent managers 3. Creating a supportive work environment 4.Resolving conflicts quickly

3

Which of the following is a characteristic of a bureaucratic organization? 1. Organic structure 2. Flexible teams 3. Rigid unit structures 4. Self-correction and self-control

3. Rigid unit structures

A nurse is assigned to care for the following patients. Which patient should the nurse assess first? 1. A 60-year-old patient on a ventilator for whom a sterile sputum specimen must be sent to the laboratory 2. A 55-year-old with COPD and a pulse oximetry reading from the previous shift of 90% saturation 3. A 70-year-old with pneumonia who needs to be started on IV antibiotics 4. A 50-year-old with asthma who complains of shortness of breath after using a bronchodilator

4

An RN calls a health-care provider to report that a patient's condition is deteriorating. The physician gives orders on the telephone to draw arterial blood gases. What should the nurse do next when receiving telephone orders from a health-care provider? 1. Call the respiratory therapist to obtain the blood gases. 2. Give the order to the unit secretary to ensure it is entered quickly. 3. Enter the order directly into the system as it was given to the RN. 4. Write the order down and read it back to the provider.

4

An assistant nurse manager is making assignments for the next shift. Which patient should the assistant nurse manager assign to a nurse with 6 months of experience and who has been floated from the surgical unit to the medical unit? 1. A 58-year-old on airborne precautions for tuberculosis (TB) 2. A 68-year-old who just returned from bronchoscopy and biopsy 3. A 69-year-old with COPD who is ventilator dependent 4. A 72-year-old who needs teaching about the use of incentive spirometry

4

Which of the following demonstrates a nurse as advocating for a patient? The nurse 1. Calls a nursing supervisor in conflicting situations 2. Reviews and understands the law as it applies to the client's clinical condition 3.Documents all clinical changes in the medical record in a timely manner 4.Assesses the client's point of view and prepares to articulate this point of view

4

The nursing and respiratory departments both experienced job cuts. The nurse manager notices that members of his staff are having more trouble getting a fast response from a respiratory therapist. What source of conflict is probably operating here? 1. Union-management conflict 2. Interpersonal problem 3. Cultural differences 4. Work intensification

4 work intensification

The hospital has recently reorganized; therefore, several departments were closed. The patient census on the unit has increased. The staff have always had a strong team spirit, but the nurse manager knows that workflow changes can cause conflict. What can the nurse manager do to reduce the possibility of conflict among her team? 1. Monitor the quality of patient care. 2. Ensure that supplies and equipment are readily available. 3. Assess the equity of nursing assignments. 4. All of the above

4. all

Communities and regulatory agencies continually challenge hospitals, skilled nursing facilities, and home health companies to enhance, improve, or change care delivery and the care environment to ensure safe, high-quality care. Which factors are important in improving a hospital's care environment? 1. Adequate staffing 2. Collegial relationships among staff 3. Emphasis on staff development 4. All of the above

4. all of them

Several studies have shown that although care planning and advance directives are available to clients, only a minority actually complete them. Which of the following has been shown to be related to completing an advance directive? Select all that apply. 1. African American race 2. Younger age 3. History of chronic illness 4. Lower socioeconomic status 5. Higher education

5. Higher education

APRNs generally: Select all that apply. A. Function independently B. Function as unit directors C. Work in acute care settings D. Work in the university setting E. Hold advanced degrees

A. Function independently E. are educated at a master's level or higher

Nursing practice in the 21st century is an art and science that focuses on A. The client B. The nursing process C. Cultural diversity D. The health-care facility

A. The client

Which of the following is unique to a professional standard of decision making? Select all that apply. A. Weighs benefits and risks when making a decision B. Analyzes and examines choices more independently C. Utilizes concrete thinking D. Anticipates when to make choices without others' assistance

A. Weighs risks and benefits B. Analyzes and examines choices more independently

There are numerous sources of power in an organization. Several are available to nurses. Which one is not? Authority Reward Control of information Coercion

Authority- nurses do have the authority to control clinical resources and make pt. care decisions by virtue of their position and licensure

A patient asks a nurse if he has to agree to the health provider's treatment plan. The nurse asks the patient about his concerns. Which ethical principle is the nurse applying in this situation? Select all that apply. Beneficence Autonomy Veracity Justice

Autonomy

Health Insurance Portability and Accountability Act (HIPAA) regulations guard confidentiality. In several situations, confidentiality can be breached and information can be reported to other entities. Which of the following meet these criteria? Select all that apply. A. The patient is from a correctional institution. B. The situation involves child abuse. C. An injury occurred from a firearm. D. The patient is a physician. E. The breach of information was unintentional.

B. child abuse C, injury from firearm

Nurses at a community hospital are in an education program to learn how to use a new pressure-relieving device for patients at risk for pressure ulcers. This is which type of education? A. Continuing education B. Graduate education C. In-service education D. Professional RN education

C. In-service education

Scientific management focuses on Interpersonal relations Servant leadership Staff development Efficiency

Efficiency

Who stated that the "function of the nurse is to assist the individual, sick or well, in the performance of those activities contributing to health or its recovery (or to peaceful death)"? A. Henderson B. Rogers C. Robb D. Nightingale

Florence Nightingale

If you are employed at a hospital owned by a corporation listed on the stock market, in which category does your facility belong? Publicly (government) supported Voluntary, not-for-profit For-profit All of the above

For profit

How can you increase your staff's receptivity to an important change in procedures? Assign the new procedure to the newest staff member. Apologize for making their work more complicated. Provide them with a booklet on preparing for change. Give them time to learn the new procedure.

Give time to learn the new procedure

A unit team leader who fails to provide direction to the nursing care team is a(n) Democratic leader Laissez-faire leader Autocratic leader Situational leader

Laissez-faire leader

Jane is a new nurse manager who will be holding her first staff meeting tomorrow. She has learned that the staff members have not been following important patient care policies. What is the most important communication skill that she should use at the meeting? Talking to the staff Laughing with them Listening Crying

Listening

Nursing has its origins with: A. Florence Nightingale B. The Knights of Columbus C. Religious orders D. Wars and battles

Religious orders

Which of the following best describes what is most likely to be within a nurse's comfort zone? A new assignment Tasks the nurse has done many times Change to a different shift Addition of several new tasks

Tasks the nurse has done many times

An emotionally intelligent nurse leader Seeks the emotional support of others Cannot juggle multiple demands Works alone without help Welcomes constructive criticism

Welcomes constructive criticism

You are participating in a clinical care coordination conference for a patient with terminal cancer. You talk with your colleagues about using the nursing code of ethics for professional RNs to guide care decisions. A non-nursing colleague asks about this code. Which of the following statements best describes this code? A. It improves communication between the nurse and the patient. B. It protects the patient's right of autonomy. C. It ensures identical care to all patients. D. It acts as a guide for professional behaviors in giving patient care.

d. acts as a guide for professional behaviors in giving pt care

A nurse is providing care to a patient whose family has previously brought suit against another hospital and two physicians. Under which ethical principle should the nurse practice? Justice Veracity Autonomy Nonmaleficence

justice

A patient is transported to the ED by rescue after being involved in a motor vehicle accident. The patient is alert and oriented but keeps stating he is having trouble breathing. Oxygen is started, but the patient is still showing signs of dyspnea. The patient suddenly develops respiratory arrest and dies. During the resuscitation process, it is discovered that the nurse failed to open the correct oxygen valve. The family sues the hospital and the nurse for Malpractice Negligence Nonmaleficence Equipment failure

malpractice

A patient tells a nurse that he has an advance directive from 6 years ago. The nurse looks at the medical record for the advance directive. What content should the nurse expect to find in the advance directive? Select all that apply. 1. Decisions regarding treatments 2. When to take the patient to the hospital 3. Do not resuscitate orders 4. Who should be notified in the case of illness, injury, or death 5. Durable power of attorney for health care 6. HIPAA protocols

1, 2, 3, 5

The ANA Code of Ethics With Interpretive Statements guides nurses in ethical behaviors. Provision 3 of the ANA Code of Ethics says: "The nurse promotes, advocates for, and strives to protect the health, safety, and rights of the patient." Which of the following best describes an example of this provision? 1. Respecting the patient's privacy and confidentiality when caring for him 2. Serving on a committee that will improve the environment of patient care 3. Maintaining professional boundaries when working with a patient 4. Caring for oneself before trying to care for another person

1. Respecting patient's privacy and confidentiality when caring for him

A nurse's significant other undergoes exploratory surgery at the hospital where the nurse is an employee. Which practice is most appropriate? 1. The nurse is an employee; therefore, access to the chart is permissible. 2. Access to the chart requires a signed release form. 3. The relationship with the client provides the nurse special access to the chart. 4, The nurse can ask the surgeon to discuss the outcome of the surgery.

2

Which best describes the difference between patient privacy and patient confidentiality? 1. Confidentiality occurs between persons who are close, whereas privacy can affect anyone. 2. Privacy is the right to be free from intrusion into personal matters, whereas confidentiality is protection from sharing a person's information. 3. Confidentiality involves the use of technology for protection, whereas privacy uses physical components of protection. 4. Privacy involves protection from being watched, whereas confidentiality involves protection from verbal exchanges.

2

The EMR has many advantages compared with paper charting. It helps track data through time and can help monitor things such as preventative care in primary care practices. Jane is the office nurse in a local practice. She is meeting a new patient for the very first time who informs her that he was recently hospitalized. Jane pulls up the patient's EMR and sees no information regarding his recent hospital stay. How could this have happened? 1. The patient's discharge was so recent that it is not available yet. 2. EMRs are usually practice or hospital specific, so the patient's information would not be accessible to Jane. 3. The patient was hospitalized out of state. 4. The patient has not signed the necessary consents to give Jane access.

2 EMRs are practice or hospital specific

An important competency that nurse leaders need to develop in order to lead effectively is the 1. Ability to be firm and inflexible 2. Ability to be close-minded and to ignore negative feedback 3. Ability to communicate effectively with others 4. Ability to follow orders without questioning them

3

There has been a sudden increase in catheter-associated urinary tract infections that must be addressed on Jane's unit. What is the best way for Jane to persuade the staff to implement a new Foley catheter care protocol? 1. Tell them the change has been ordered by the administration. 2. Present statistics proving the need to change. 3. Tell a compelling story about why change is needed. 4. Explain the importance of the change in simple terms.

3

Transformational nursing leaders have the ability to 1.Increase the negativity of the team 2.Work best alone 3.Define the group's mission and communicate that mission to others 4. Pay close attention to the weaknesses and shortcomings of others

3

Which of the following is a major reason why newly licensed nurses resign? 1. Poor pay scales 2. Needlestick injuries 3. Unsupportive management 4. Lack of advancement opportunities

3

You have been asked to serve on your unit practice council. This is an important role and one that you are excited to perform. What should you know about professional governance so that you are prepared for this work? Professional governance in nursing involves 1. Working longer hours 2, Attending a lot of meetings 3. Having nurses set nursing standards for daily practice 4. Changing the organization's culture

3

Informational aspects of a nurse manager's job include 1. Evaluation 2. Resource allocation 3. Being a coach 4. Being a spokesperson

4

What type of resistance to a change is the hardest to overcome? 1. The resistance that comes from inertia ("We always do it this way.") 2. Active resistance to changing a preferred procedure 3. Passive resistance to an unpopular change 4. Resistance based upon fear of losing one's job

4. Resistance based on fear

You are working on the trauma unit today, and your new patient with a femur fracture complains of leg pain and seems a little diaphoretic and short of breath. You assess the patient and prepare to contact the surgeon. In preparation for contacting the physician, you 1. Immediately page the MD; it could be a pulmonary embolism, and time is of the essence. You will give him the particulars when the MD arrives. 2. Wait for the MD to round on his patient because it should be within the next hour or so. 3. Medicate the patient for pain and plan to contact the MD when he rounds. 4. Jot down notes about the situation as it is presented to you, review the patient's history, focus your assessment, and determine what you need for the patient.

4. SBAR is best

When designing a technical change, which of the following should be considered? Will it work better than the old way? Is this change needed? Is there a simple way to do this? All of the above

All of the above

Burnout at work can be identified best by 1. Expressions of frustration and powerlessness 2.Fatigue and refusal to work double shifts 3.Allergic reactions 4.A preference for efficiency

1

Enhancing the quality of work-life can be achieved by 1. Encouraging critical thinking and new ideas 2. Discouraging a working relationship with one's peers 3. Being negative 4. Endangering a client's health or safety

1

Factors found to increase nurses' joy at work include: Select all that apply. 1. Ability to provide quality care 2. Consistently high workload 3. A pattern of continuous conflict and disagreement 4. Civility and respect

1,4

The purpose of QI is to continuously improve the capability of everyone involved to provide safe, high-quality patient care. What is important to know about the QI process? 1. It is independent of teamwork. 2. It is a data-driven approach to improving process. 3. Common safety indicators are not used to evaluate quality of care. 4. Opportunities for QI are selected by organization leadership.

2

Which of the following best describes the nurse of today? 1. Assistant to the physician 2. Member of the largest health-care profession 3. Member of the most powerful lobby group in health care 4. Woman in white

2

Which of the following procedures and modifications contributes to reducing indoor air pollution? 1. Windows that may be opened by staff as needed 2. More powerful ventilation systems and air filtration 3. Selection of products with more polyvinyl chloride (PVC) 4. Increased use of medical waste incinerators

2

A colleague tells you, "I'm so burned out, I think it's time for me to resign." What can you tell your colleague? 1. "You probably need a break from work. Why don't you ask for a 6-month leave of absence?" 2. "Why don't you apply for a position at our rival hospital?" 3. "Tell me how you take care of yourself and what you like about your work." 4. "We're all burned out. Welcome to the club."

3

New graduates usually experience a "honeymoon" period at their first job, which is characterized by 1.Extreme criticism from colleagues 2.Long hours and low pay 3.Feeling undervalued 4. Excitement about the new position

4

Your new organization is committed to quality patient care. Which of these are considered characteristics of quality health care? 1. The nurses use evidence-based research to guide care delivery. 2. The nurses are respectful and responsive to their clients' individual preferences. 3. The nurses perform an independent double check when administering chemotherapy medication. 4, All of the above

4. all of the above

Mara Z. wants to become a nurse manager. She has been offered an opportunity to take a nursing management course. Which topic is most important for her to learn? 1. Managing people 2. Managing the unit's budget 3. Planning for the future 4. Redesigning the unit's workflow

1

In which of the following situations would a personal change probably be the hardest to make? 1. When the need is immediate 2. If the benefits will be realized years from now 3. When the reward is immediate 4, If it is change that keeps you in your comfort zone

2

According to NIOSH, a common reaction to latex allergy is Increased appetite Allergic contact dermatitis Increased falls An increase in violent outbursts

allergic contact dermatitis

What is the STAR method of interviewing? Focuses on communication. Emphasizes behaviors. Allows the employer to ask personal questions. Creates a relaxed interviewing environment.

emphasizes behaviors Situation Task Action Result

The HHS is charged with protecting the health of all Americans and providing essential health services. Which of the following HHS quality initiatives is currently under way? 1. Post-acute care reform initiative 2. National health-care research and quality indicators aimed at helping improve access to care 3. NDNQI 4. Health IT

1. post-acute care reform initiative

Medical errors account for 250,000 deaths per year. It is estimated that as many as 50% of these errors may be preventable. What steps would you take to avoid a medication error? 1. Review the patient's medication administration record during bedside shift report. 2. Ask your colleagues to get your medication so that you can give it on time. 3. Call the pharmacist. 4. Review the medication administration policy.

1. review the MAR

You are a new nurse. The hospital where you work is committed to providing safe, high-quality care. Which of the following activities would let you know that your organization is committed to improving patient safety? 1. The hospital has a good catch program for staff who recognize errors and near misses. 2. The hospital subscribes to TJC safety publications. 3. The hospital measures performance every month, monitors quality indicators, and regularly reports on quality. 4. All of the above

1. the hospital has a good catch program for staff

Benefits of membership in the ANA include all but which one of the following? 1. Advocacy for nurses' rights 2. Provision of lower-cost health insurance 3. Work toward a safer workplace 4. Improvement of patient safety

2

Which of the following health and safety concerns is NOT one of our greatest concerns currently? 1. "Escape" of health-care-acquired infections into the community 2. Spread of poliomyelitis and smallpox 3. Increase in opioid-related deaths 4. Health disparities (poorer health and treatment outcomes in minority, limited-income, and other groups)

2

What does "be visible and vocal" mean? Select all that apply. 1. Take a course on health-care policy. 2. Speak out on issues important to nursing. 3. Write letters to the editor, and e-mail your state and federal representatives. 4. Look for opportunities to appear on radio or television.

2, 3, 4

Which of the following are the primary current problems with the U.S. health-care system? Select all that apply. 1. Increased use of electronic health records (EHRs) 2. Less-than-optimum outcomes (quality issues) 3. Number of people who are uninsured 4. High cost of care

2, 3, 4

A nursing student who is graduating in a few weeks is preparing a résumé. What should the nursing student highlight first? Select all that apply. 1. Family status 2. Educational degrees 3, Community service 4. Employment experience 5. Leadership experiences in school

2, 4

When evaluating the quality of care, a health-care organization must consider structures, processes, and outcomes of care delivery. Which of the following is a good example of an organizational process? 1. Budgeting adequate money for nursing salaries 2. Preparing a patient for discharge 3. Monitoring for infections 4. Increasing time between clinic visits

2. preparing a patient for discharge

OSHA, a federal government agency, is responsible for 1. Providing training to handle difficult clients and their families 2. Providing research and education training 3. Upholding the standards of nursing practice 4. Developing and enforcing workplace safety and health regulations

4

Stephanie Beals was a little nervous during her first week of work as a licensed nurse. Distracted by a lead nurse behind her, her hand slipped, and she was stuck by the needle she had just used. What is most important for Stephanie to do? 1. Disinfect the site of the needlestick. 2. Apologize to the patient, clean the site, and properly dispose of the needle. 3. Update her hepatitis B immunization. 4. Report the incident and obtain post exposure prophylaxis (PEP) within 2 hours.

4

Nursing standards of care and the organization's policies and procedures greatly decrease risk to patient safety. Which of the following steps can a nurse take to further reduce risk? 1. Submit event or incident reports for near misses. 2. Follow medication administration policies and procedures. 3. Always report significant data on care to patients and providers in a timely manner. 4. All of the above

4. All of the above

A federal agency that partners with other agencies throughout the nation to investigate health problems, conduct research, implement prevention strategies, and promote safe and healthy environments is known as the FDA IOM ANA CDC

CDC

The occurrence of sexual harassment may be reported to IHI ANA EEOC CDC

EEOC

In the United States, health-care insurance can best be described as Universal Available to all Free Expensive

Expensive

Which of the following represents the "S" in a SWOT analysis? Flexibility Difficulty adapting to change Nursing shortage Competition among health-care facilities

Flexibility

Professional careers typically go through several phases. Which of the following would be the final phase of a successful career? Promise phase Harvest phase Transition phase Momentum phase

Harvest phase (it goes 1. transition, 2. promise, 3. momentum, 4. harvest)

Which of the following organizations supports nursing education? NINR NLN AMA ANA

NLN

Studying errors and identifying how they occur helps organizations improve patient safety. Which category of errors is the most useful in identifying and remedying vulnerabilities in an organization? Sentinel event Adverse event Near miss event Wrong procedure event

Near miss event

When conducting a SWOT analysis, the "T" represents Time spent in education Threats to obtaining a position Terminal degree expectations Talking points for the interview

Threats to obtaining a position

A common ergonomic occupational-related risk in the health-care environment is Indoor air pollution Active shooters Nosocomial infection Back injuries

back injuries

A surprisingly dangerous job in the United States is working In a coal mine As a window cleaner in New York City In a health-care facility As a police officer

in a health care facility

A good description of the present U.S. health-care system would be The best in the world Efficient and effective Needs improvement Meets everyone's needs

needs improvement

A nurse is caring for a patient who has chronic obstructive pulmonary disease (COPD) and is 2 days postoperative after a laparoscopic cholecystectomy. Which intervention for airway management should the nurse delegate to an NAP? 1. Assisting the patient to sit up on the side of the bed 2. Instructing the patient to cough effectively 3. Teaching the patient to use incentive spirometry 4. Auscultating breath sounds every 4 hours

1

What is brainwriting? 1. A strategy to encourage the free flow of ideas 2. A mutually beneficial negotiation result 3. A winning approach to formal negotiation 4. A devaluation reaction to negotiation

1

Which common practice puts the nurse at liability for invasion of patient privacy? 1. During care, the nurse reveals information about the patient to those in the room. 2, The nurse releases information about the patient to nursing students who will be caring for the patient the next day. 3. The nurse conducts a patient care session about a patient whose care is difficult and challenging. 4. Confidential information regarding an admitted patient is released to third-party payers.

1

An experienced LPN is working under the supervision of the RN. The LPN is providing nursing care for a patient who has a respiratory problem. Which activities should the RN delegate to the experienced LPN? Select all that apply. 1. Auscultate breath sounds. 2. Administer medications via metered-dose inhaler (MDI). 3. Complete an in-depth admission assessment. 4. Initiate the nursing care plan. 5. Evaluate the patient's technique for using MDIs.

1, 2

If an informal negotiation session becomes too highly emotional, what should the nurse manager do? 1. Let the feelings flow. 2. Cancel the negotiation. 3. Deal with the feelings first. 4. Tell them to ignore the feelings and deal with the issues.

3

A respiratory therapist performs suctioning on a patient with a closed head injury who has a tracheostomy. Afterward, the NAP obtains vital signs. The nurse should communicate that the NAP needs to report which vital sign value or values immediately? Select all that apply. 1. Heart rate of 96 beats/min 2. Respiratory rate of 24 breaths/min 3. Pulse oximetry of 95% 4. Tympanic temperature of 101.4°F (38.6°C)

4

As Jane speaks with the team, she learns why the staff members have had difficulty following policies. Which of these would be considered barriers to effective communication? 1. The charge nurse is unavailable to help the nurses when they have questions about policies. 2, Some staff are afraid to ask particular charge nurses for help for fear of retribution. 3. The use of acronyms is confusing to staff members who are new to the unit. 4. All of the above

4

An effective way to help a diverse group of staff work together is to 1.Provide equal opportunities for advancement 2.Pretend there are no cultural differences 3.Promote uniformity in communication styles 4. Establish an English-only policy institution-wide

1

Health-care reform encompasses many issues and concerns. Which of the following is probably the most controversial goal? 1. Requiring everyone to have some form of health insurance 2. Developing school-based health-care centers 3. Eliminating preexisting condition rules in insurance coverage 4. Eliminating lifetime limits to insurance coverage

1

To achieve safe patient care, a culture of safety must exist. What are characteristics of an organization with a culture of safety? 1. Transparency, openness, reporting of errors is rewarded, blame-free environment 2. Honesty, studying of serious events 3. Privacy, reporting of errors appreciated 4. Blame-free environment, openness, error reporting is encouraged

1

What is an important contribution of the nursing specialty organizations? 1. Setting standards for specialty practice 2. Improving nursing's image on television 3. Supporting the AD education 4. Providing collective bargaining agreements

1

Which of the following is a current concern related to the nursing profession? 1. Aging of the nursing workforce 2. Oversupply of nurses versus decreasing demand for nursing care 3. Emphasis on evidence-based practices 4. Expansion of EHR use into the community

1

A nursing student is preparing a résumé to send to prospective employers. What qualities should the nursing student emphasize? Select all that apply. 1. Responsibility and accountability 2. Integrity 3. Interpersonal skills 4. Social skills 5. Family values

1, 2, 3

Which of the following events should be reported? Select all that apply. 1. A patient is placed in a broken wheelchair that tips over. 2. A staff member tells a neighbor about a famous athlete who is a patient. 3. An employee reports to work under the influence of alcohol. 4. A patient spills her supplemental protein drink on the floor; the certified nursing assistant (CNA; aide) mops it up.

1, 2, 3

A nursing student is graduating in 3 months. The student is looking for a position. Where should the student begin the search? Select all that apply. 1. Health-care organizations 2. Online job boards 3. National Council of State Boards of Nursing 4. American Association of Colleges of Nursing 5. Recommendations from peers and professionals

1, 2, 5

A suburban hospital recently announced that staff nurses could no longer choose their shift. Instead, they would be assigned to either a 12-hour day shift or a 12-hour night shift on an as-needed basis. An informal group of staff nurses met to discuss this new policy. They came up with several arguments against it. Which of the following suggestions would help to alleviate the deleterious effects of this new policy? 1. Allow self-scheduling by staff nurses in each unit. 2. Provide free dinner for nursing staff at the end of the night shift. 3. Allow staff members to request consistent days off. 4. End visiting hours before the day shift ends so that the night shift nurses do not have to deal with visitors.

1, 3

Actions to address violence in the health-care workplace include: Select all that apply. 1. Identifying the factors that contribute to violence and controlling as many as possible 2. Allowing the violence to escalate 3. Assessing staff attitudes and knowledge regarding responses to violence 4. Providing weapons training to those identified as having a potential for physical violence

1, 3

Which of the following characterize the transition from nursing student to practicing nurse? Select all that apply. 1. Increased number of assigned patients 2. Higher productivity expectations for the student compared with the practicing nurse 3. Greater emphasis on efficiency in practice 4. Shorter hours and fewer workdays back-to-back in practice

1, 3

Who may become a member of the NSNA? Select all that apply. 1. AD program students 2. Graduates of AD programs 3. Diploma school students 4. Baccalaureate degree students

1, 3, 4

A new graduate plans on moving into nursing administration. What steps should the graduate take to ensure this goal is reached? Select all that apply. 1. Further professional education. 2. Meet the specific requirements for the entry-level job position. 3. Seek new experiences. 4. Volunteer to work on committees. 5. Find a mentor.

1, 3, 4, 5

An incident of sexual harassment as identified by the EEOC is: Select all that apply. 1. Telling jokes about sexual identity issues 2. Offering separate restrooms 3. Providing coffee and doughnuts to the nursing staff 4. Demanding a daily kiss for writing a favorable evaluation

1, 4

As a new graduate, what features should you look for in a TPP program? 1. Match with an experienced nurse mentor 2. Shortest transition time possible 3. Rapid movement to full assignment 4. Opportunities to network with peers

1, 4

Which of the following are considered reasonable accommodations for an employee with a disability? Select all that apply. 1. Modification of the work schedule 2. Salary reduction to reflect lower output 3. Additional days off and extended vacations 4. Adjustment of work procedures

1, 4

Structured care methodologies (SCM) are 1. Nursing tools designed to identify best practices and facilitate standards of care 2. Used to create a stable set of performance indicators to measure outcomes 3. Used to assist employees with wellness and injury prevention 4. Helpful when making staffing assignments

2. used to create a stable set of performance indicators to measure outcomes. SCMs include interprofessional tools such as clinical pathways, guidelines, or protocols designed to facilitate care standards

In the U.S. health-care system, who is the real "customer"? That is, who actually pays most of the health-care bill? 1. The U.S. government 2. The head of the household 3. Government entities and employers 4. Employees and their families

3

Janice Mendoza is settled in her nursing position and wants to devote some time to one of the issues facing the nursing profession. Which of the following activities would probably have the LEAST impact on advocating for the nursing profession? 1. Contribute to the ANA's PAC. 2. Visit the representatives when the state legislature is in session. 3. Talk with her friends, explaining her concerns. 4. Speak on radio and television programs.

3

What can the new graduate do to make a successful transition from student to practicing nurse? 1. Try to maintain one's student identity. 2. Move into nursing management as soon as possible. 3. Learn about the organization as a whole as well as about your assigned unit. 4. Focus on the stress of making this difficult transition.

3

What does the NSNA provide to its members? 1. Help in improving course grades 2. Guidance in choosing a good nursing school 3. Career development information 4. Opportunities for graduate school

3

A new nurse manager has observed several instances of horizontal violence between staff members on her unit, primarily verbal abuse and malicious gossip. What should she do? 1. Ignore it because it is not physical violence and will not hurt anyone. 2. Model this bullying behavior so that staff can see how it affects people. 3. Keep a log of observed bullying behavior to discuss during the employees' annual evaluation. 4. Confront the bullying behavior and discuss strategies for responding to it.

4

Jean Paul has practiced nursing for 5 years and wants to continue his education. He has an AD and is trying to decide whether to pursue a nursing degree or a non-nursing degree. Which of the following is an advantage of choosing a nursing degree? 1. Higher time demand of the non-nursing degree 2. Opportunity to learn about other professions outside nursing 3. Broader focus of the non-nursing degree 4. Opportunity to advance knowledge and skills in his profession

4

Differences in status and authority within the health-care team can generate conflict. What is the most common cause of conflict? Disrespect and incivility Inappropriate language and sarcasm Blaming and finger pointing Physical violence

disrespect and incivility

The patient with COPD has a nursing diagnosis of ineffective breathing pattern. Which is an appropriate action to delegate to the experienced LPN under your supervision? 1. Observe how well the patient performs pursed-lip breathing. 2. Plan a nursing care regimen that gradually increases activity intolerance. 3. Assist the patient with basic activities of daily living. 4. Consult with the physical therapy department about reconditioning exercises.

1

Nurses who feel empowered can make significant contributions to a health-care organization. Feeling empowered includes feeling as if you make a difference, that colleagues value your opinion, and that your voice is important. What is essential to nurse empowerment? 1. Belonging to a professional organization 2. Participating on a unit practice council 3. Having reasonable work assignments 4. Taking part in a rewards and recognition program

2. participating on a unit practice counsel

Organizational culture is best defined as 1. The stated vision and mission of an organization 2. Policies and procedures 3. The type of décor that was chosen for the facility 4. An enduring set of shared values and beliefs

4

A nurse is helping an NAP provide a bed bath to a comatose patient who is incontinent. Which of the following actions requires the nurse to intervene? 1. The nursing assistant answers the phone while wearing gloves. 2. The nursing assistant log-rolls the client to provide back care. 3. The nursing assistant places an incontinence diaper under the client. 4. The nursing assistant positions the client on the left side, head elevated.

1

After 3 years of uneventful employment, the nurse made a medication error that resulted in patient injury. What hospital response to this event is ethical? 1. The hospital was supportive and assistive as the nurse coped with this event. 2. The nurse was dismissed for incompetence. 3. The hospital quality department advised the nurse not to tell the patient about the error. 4. The nurse was reassigned to an area in which there is no direct patient care responsibility.

1

Social media is commonly used to update friends and groups on things we have going on in our lives. Health-care organizations routinely use social media to promote medical facts, services, and recognitions. What is important for nurses to remember when deciding to post something work related on a social media site? 1. Nurses should never post PHI on a social media site. 2. Stories with good outcomes can be posted to your media page. 3. Stories and photos can always be shared if the patient's name or face is not visible. 4. Posting stories on personal time is OK because the nurse is not working.

1

A nurse is caring for a patient who has a pulmonary embolus. The patient is receiving anticoagulation with IV heparin. What instructions should the nurse give the NAP who will help the patient with activities of daily living? Select all that apply. 1. Use a lift sheet when moving and positioning the patient in bed. 2. Use an electric razor when shaving the patient each day. 3. Use a soft-bristled toothbrush or tooth sponge for oral care. 4. Use a rectal thermometer to obtain a more accurate body temperature. 5. Be sure the patient's footwear has a non-slip sole when the patient ambulates.

1, 2, 3, 5

The health-care facility has sponsored a continuing education offering on emergency management of pandemic influenza. At lunch, a nurse is overheard saying, "I'm not going to take care of anyone who might have that flu. I have kids to think about." What is true of this statement? Select all that apply. 1, The nurse has a greater obligation than a layperson to care for the sick or injured in an emergency. 2. This statement reflects defamation and may result in legal action against the nurse. 3. This statement is a breach of the Code of Ethics for Nurses. 4. The nurse has this right as no nurse-patient contract has been established.

1, 3

A nurse is working on an ethics committee to determine the best course of action for a patient who is dying. The nurse considers the positive and negative outcomes of the decision to assist with choices. Which best describes the distinction of using a list when making an ethical decision? 1. The nurse can back up her reasons for why she has decided to provide a certain type of care. 2. The nurse can compare the benefits of one choice over another. 3. The nurse can communicate the best choice of action to the interdisciplinary team. 4. The nurse can provide care based on developed policies and standards.

2

Nursing management and the nursing union are having differences on several issues. There may be a need for negotiation. Which of the following is a serious disadvantage to using collective bargaining to resolve this conflict? 1. Protecting the right to fair treatment 2, Creating an adversarial relationship between staff and management 3. Lacking professionalism on the part of the collective bargaining unit members 4. Failing to uphold important standards of care

2

An RN has asked a licensed practical nurse (LPN) to trim the toenails of a diabetic patient. The LPN trims them too short, which results in a toe amputation from infection. The patient files a lawsuit against the hospital, the RN, and the LPN. What might all three be found guilty of? Unintentional tort Intentional tort Negligence Malpractice

malpractice (when an unintentional tort causes injury to a client)

Implicit bias affects our understanding in an unconscious manner. A person's ability to recognize these biases can improve communication with patients and colleagues alike. Which of the following statements is true about implicit bias? 1. Implicit bias forms during a lifetime. 2. Implicit bias can influence clinical decision making and treatment. 3. Implicit bias contributes to an individual's social behavior. 4. All of the above

4

ISBARR provides a framework for communicating critical client information. ISBARR is an acronym for 1. Identify, Study, Background, Assess, Recognize, Readback 2. Issue, Situation, Better, Advise, Refer with Recommendations 3. Introduce, Situation, Background, Assess, Recommend, Readback 4. None of the above

3. Introduce, Situation, Background, Assess, Recommend, Readback

What type of résumé is useful in showing stable employment without gaps or many job changes? Standard Chronological Functional Combination

Chronological

A nursing student is preparing for a first job interview. What should the nursing student research about the organization before going to the interview? Review the salary scale. Research the benefits package offered to employees. Become familiar with the organization's mission and core values. Ask nurses who work at the agency how many patients they are assigned.

Become familiar with mission and core values