Lowe's job
Genesis
A Lowe's operating system used primarily for estimate generation, sakes transaction completion, inventory status updates, pricing, receiving, and returns of merchandise. This system is an integral part of Lowe's Store and Internet operations, handling sakes transactions and inventory reconciliations daily.
Change Order
A change to scope of a job that is in progress.
Omni-channel
A seamless approach to multichannel commerce. A customer uses more than one channel to research and shop from a retailer for any given transaction.
ATR
Add to Rotation - Adding an Independent PROvider into a store's provider rotation for a specific labor category. Performed by DMIS.
Exception
An additional payment made to Independent PROvider through a work order or payment request.
ASM
Assistant Store Manager - assistant to Store Manager. (Merchandising ASM, Specialty ASM and Operations ASM).
BOL
Bill of Landing - Detailed list of goods on a shipment.
CW
Carry with. Load indicator in Genesis that means product was taken home by customer at time of sake.
COC
Certificate of Completion - Document signed by customer to confirm installation is complete.
MOD
Manager on Duty
MJA
Multiple Job Awareness
NCR
No call required
Type 2 Installation
Product and labor are provided by vendor, but installation is sold by Lowe's.
Type 1 Installation
Product is supplied by Lowe's and the labor is provided by a 3rd part Independent PROvider.
In-stock
Product supply on hand at store
PO #
Purchase Order number
Call 2
Second call from Coordinator to customer to confirm installation schedule date, delivery date, and to review expectations.
Detail
Sold to a customer for an Independent contractor to measure and evaluate scope of work.
GL
general ledger
Work Order
Created for any customer issue(s) where a job site inspection needs to occur to develop a resolution for a customer.
Claim
Created when a completed installation is inspected and deemed to be a defective product.
CCI
Customer Called In
CCIC (Siebel Incident)
Customer Care Incident Center - Incident is created when a customer calls Customer Care when they feel their experience did not meet expectations.
COV
Customer Opportunity Visit - installation Support Team (IST) May request DMIS perform a COV when there is a disagreement between customer and Independent PROvider that cannot be resolved or to inspect quality of work being performed.
DD
Direct Delivery. Load indicator in Genesis that means product is delivered by Lowe's venders directly to the customer's home or to a Lowe's Independent Contractor.
DC
Distribution Center is a handling facility where merchandise comes in from vendors/consolidators and is then routed to specific stores
DISM
District Installation Support Manager - Overseas daily activities of a Installation Support Team staff, engages with stores, regional staff and Independent Contractors on issues elevated by Associates.
DMIS
District Manager In-Home Services - Responsible for onboarding Independent PROviders and ensures labor capacity to support Installed Sales.
ETA
Estimated time of arrival
Call 1
First call from Coordinator to customer to thank customer for their purchase, set expectations, and to review scope of job.
GDO
Garage door opener
IWNB
In Warranty Non-Billible
Express
In stock items, dishwasher, carpet, window air conditioning units
IMS
Installation Management System
Job
Installations that are typically completed in a day by one Independent provider.
ISST
Installed sales selling tool
ICB
Inter-company Billing - transfer of product from one store to another store to support customer needs.
ICB
Inter-company billing
LD
Lowe's Delivery