Lowe's job

Genesis

A Lowe's operating system used primarily for estimate generation, sakes transaction completion, inventory status updates, pricing, receiving, and returns of merchandise. This system is an integral part of Lowe's Store and Internet operations, handling sakes transactions and inventory reconciliations daily.

Change Order

A change to scope of a job that is in progress.

Omni-channel

A seamless approach to multichannel commerce. A customer uses more than one channel to research and shop from a retailer for any given transaction.

ATR

Add to Rotation - Adding an Independent PROvider into a store's provider rotation for a specific labor category. Performed by DMIS.

Exception

An additional payment made to Independent PROvider through a work order or payment request.

ASM

Assistant Store Manager - assistant to Store Manager. (Merchandising ASM, Specialty ASM and Operations ASM).

BOL

Bill of Landing - Detailed list of goods on a shipment.

CW

Carry with. Load indicator in Genesis that means product was taken home by customer at time of sake.

COC

Certificate of Completion - Document signed by customer to confirm installation is complete.

MOD

Manager on Duty

MJA

Multiple Job Awareness

NCR

No call required

Type 2 Installation

Product and labor are provided by vendor, but installation is sold by Lowe's.

Type 1 Installation

Product is supplied by Lowe's and the labor is provided by a 3rd part Independent PROvider.

In-stock

Product supply on hand at store

PO #

Purchase Order number

Call 2

Second call from Coordinator to customer to confirm installation schedule date, delivery date, and to review expectations.

Detail

Sold to a customer for an Independent contractor to measure and evaluate scope of work.

GL

general ledger

Work Order

Created for any customer issue(s) where a job site inspection needs to occur to develop a resolution for a customer.

Claim

Created when a completed installation is inspected and deemed to be a defective product.

CCI

Customer Called In

CCIC (Siebel Incident)

Customer Care Incident Center - Incident is created when a customer calls Customer Care when they feel their experience did not meet expectations.

COV

Customer Opportunity Visit - installation Support Team (IST) May request DMIS perform a COV when there is a disagreement between customer and Independent PROvider that cannot be resolved or to inspect quality of work being performed.

DD

Direct Delivery. Load indicator in Genesis that means product is delivered by Lowe's venders directly to the customer's home or to a Lowe's Independent Contractor.

DC

Distribution Center is a handling facility where merchandise comes in from vendors/consolidators and is then routed to specific stores

DISM

District Installation Support Manager - Overseas daily activities of a Installation Support Team staff, engages with stores, regional staff and Independent Contractors on issues elevated by Associates.

DMIS

District Manager In-Home Services - Responsible for onboarding Independent PROviders and ensures labor capacity to support Installed Sales.

ETA

Estimated time of arrival

Call 1

First call from Coordinator to customer to thank customer for their purchase, set expectations, and to review scope of job.

GDO

Garage door opener

IWNB

In Warranty Non-Billible

Express

In stock items, dishwasher, carpet, window air conditioning units

IMS

Installation Management System

Job

Installations that are typically completed in a day by one Independent provider.

ISST

Installed sales selling tool

ICB

Inter-company Billing - transfer of product from one store to another store to support customer needs.

ICB

Inter-company billing

LD

Lowe's Delivery