Macro Exam #2

Optimizing

involves balancing and reconciling possible conflicts among goals

Product layout

is appropriate when large quantities of a single product are needed

Process layout

is best when the facilities should be organized around the materials needed to complete a process, used in

Layout

is the choice of physical configuration of a facility

Manufacturing technology

is the set of processes and systems used by organizations to convert resources into products or services.

Which of the following dimensions of quality refer to a product's primary operating characteristic?

preformace

When designing operations systems, one should start by determining the _____.

product-service mix

Which is the most common type of diversification strategy for larger businesses in the United States?

related

Durability

A measure of product life

Reliability

A probability of not malfunctioning during a specified period

Performance

A product's primary operating characteristic; examples are automobile acceleration and a television's picture clarity

Perceived Quality

As seen by a customer

What is the process of designing work so that it can be completely or almost completely performed by machines?

Automation

How can a global firm capture economies of scale in its production process?

By building factories that serve more than one country

When a new line of organic salad dressing was launched, it was very successful. Competitors soon began to produce a similar product. What should the organization do to keep its competitive advantage?

Develop strategies to slow the entry of competitors.

Standing plan

Developed for activities that recur regularly over a period of time

Single-use plan

Developed to carry out a course of action not likely to be repeated in the future

What Source of Control would you use for Finished Goods?

High-level production scheduling systems in conjunction with marketing Provide ready supply of products on customer demand and enable long, efficient production runs

Aesthetics

How a product looks, feels, tastes, and smells

What Source of Control would you use for Raw Materials?

Purchasing models and systems Provide the materials needed to make the product

What Source of Control would you use for Work in Progress?

Shop-floor control systems Enable overall production to be divided into stages of manageable size

Program

Single-use plan for a large set of activities

Project

Single-use plan of less scope and complexity than a program

Standard operating procedure

Standing plan outlining steps to be followed in particular circumstances

Policy

Standing plan specifying the organization's general response to a designated problem or situation

Rules and regulations

Standing plans describing exactly how specific activities are to be carried out

Features

Supplements to a product's basic functioning characteristics, such as power windows on a car

Conformance

The degree to which a product's design and operating characteristics meet established standards

Serviceability

The speed and ease of repair

Which of the following is true of strategic goals?

They focus on broad, general issues.

In which way can managers use information from the product life cycle?

To determine which strategies for products need to evolve

What Source of Control would you use for In Transit (pipeline)?

Transportation and distribution control systems Distribute products to customers

What does proper execution of tactical plans depend on?

Vertical and horizontal communication

Tactical plans

are an organized sequence of steps designed to execute strategic plans.

An organization that competes in dozens or even hundreds of markets is called a(n) _____.

conglomerate

Place utility

creates value by providing a service where and when the customer needs it.