Macro Exam #2
Optimizing
involves balancing and reconciling possible conflicts among goals
Product layout
is appropriate when large quantities of a single product are needed
Process layout
is best when the facilities should be organized around the materials needed to complete a process, used in
Layout
is the choice of physical configuration of a facility
Manufacturing technology
is the set of processes and systems used by organizations to convert resources into products or services.
Which of the following dimensions of quality refer to a product's primary operating characteristic?
preformace
When designing operations systems, one should start by determining the _____.
product-service mix
Which is the most common type of diversification strategy for larger businesses in the United States?
related
Durability
A measure of product life
Reliability
A probability of not malfunctioning during a specified period
Performance
A product's primary operating characteristic; examples are automobile acceleration and a television's picture clarity
Perceived Quality
As seen by a customer
What is the process of designing work so that it can be completely or almost completely performed by machines?
Automation
How can a global firm capture economies of scale in its production process?
By building factories that serve more than one country
When a new line of organic salad dressing was launched, it was very successful. Competitors soon began to produce a similar product. What should the organization do to keep its competitive advantage?
Develop strategies to slow the entry of competitors.
Standing plan
Developed for activities that recur regularly over a period of time
Single-use plan
Developed to carry out a course of action not likely to be repeated in the future
What Source of Control would you use for Finished Goods?
High-level production scheduling systems in conjunction with marketing Provide ready supply of products on customer demand and enable long, efficient production runs
Aesthetics
How a product looks, feels, tastes, and smells
What Source of Control would you use for Raw Materials?
Purchasing models and systems Provide the materials needed to make the product
What Source of Control would you use for Work in Progress?
Shop-floor control systems Enable overall production to be divided into stages of manageable size
Program
Single-use plan for a large set of activities
Project
Single-use plan of less scope and complexity than a program
Standard operating procedure
Standing plan outlining steps to be followed in particular circumstances
Policy
Standing plan specifying the organization's general response to a designated problem or situation
Rules and regulations
Standing plans describing exactly how specific activities are to be carried out
Features
Supplements to a product's basic functioning characteristics, such as power windows on a car
Conformance
The degree to which a product's design and operating characteristics meet established standards
Serviceability
The speed and ease of repair
Which of the following is true of strategic goals?
They focus on broad, general issues.
In which way can managers use information from the product life cycle?
To determine which strategies for products need to evolve
What Source of Control would you use for In Transit (pipeline)?
Transportation and distribution control systems Distribute products to customers
What does proper execution of tactical plans depend on?
Vertical and horizontal communication
Tactical plans
are an organized sequence of steps designed to execute strategic plans.
An organization that competes in dozens or even hundreds of markets is called a(n) _____.
conglomerate
Place utility
creates value by providing a service where and when the customer needs it.
