MAN-210 Chapter 1
Fresh Farms, Inc., is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20 percent to help them cut costs. This is an example of:
B. restructuring.
Who amongst the following is most likely to be a part of the top management team?
Chief executive officer
George works as the human resource manager at Maddy's Confectionaries. It was mandatory for his subordinates to obtain his signature on every document related to the hiring of a new employee. When he realized that this was increasing the duration of the hiring process, he told his subordinates that they no longer needed his signature unless the hire involved extraordinary circumstances. This is an example of:
D. empowerment.
Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?
Empowerment
Which of the following is an appropriate definition of organizational performance?
It is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.
Which of the following is an accurate definition of a self-managed team?
It refers to a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities.
Which of the following is true of leadership?
It revolves around encouraging all employees to perform at a high level to help the organization achieve its vision and goals.
Which of the following strategies helps an organization to obtain customers by making decisions that allow it to produce goods or services more cheaply than its competitors?
Low-cost strategy
Which of the following is true of effectiveness?
Organizational performance increases in direct proportion to increase in effectiveness.
Which of the following is true of efficiency?
Organizations are efficient when managers minimize the amount of input resources.
In what order do managers typically perform the managerial functions?
Planning, organizing, controlling, leading
Which of the following refers to a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals?
Strategy
Which of the following is true of low efficiency/high effectiveness situations?
They arise when managers choose the right goals to pursue, but do a poor job of using resources to achieve these goals.
Which of the following is true of low efficiency/low effectiveness situations?
They arise when managers choose the wrong goals to pursue and make poor use of resources.
Which of the following is true of middle managers?
They develop and fine-tune skills and know-how that allow the organization to be efficient and effective.
Which of the following is true of top managers?
They have cross-departmental responsibility.
Which of the following processes gives the managers the ability to measure performance accurately and regulate organizational efficiency and effectiveness?
a. Controlling
Which of the managerial functions involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so that their activities and efforts are in harmony?
a. Leading
When a manager lays out the lines of authority and responsibility among different individuals and groups, the manager is:
a. organizing.
Managers identify and select appropriate organizational goals and courses of action to perform the ______________ task.
a. planning
First-line managers:
are also known as supervisors.
How to allocate organizational resources to pursue the strategies that attain set goals, is a question addressed during:
b. planning
The company for which Margaret works has announced that due to declining global sales, it will lay off 12 percent of its labor force. This is an example of:
c. restructuring.
The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its:
competitive advantage.
The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's ____________ skills.
conceptual
The task of managers to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance is _________.
controlling
The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its rivals is known as the organization's:
core competency.
Susan, the CEO of United Group Ltd., reviews the performance of her company in the past month's Profit & Loss Statement to determine if the company is on pace to meet the planned sales and profitability goals. Susan is engaged in which of the following managerial functions?
d. Controlling
A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of:
d. empowerment.
The strategy of delivering new, exciting, and unique products to the customers is known as a _____________ strategy.
differentiation
Mark, a manager at Matt's Shack, monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company. Mark is engaging in which of the following managerial functions?
e. controlling
The process of structuring working relationships so that organizational members interact and cooperate to achieve organizational goals is known as __________.
e. organizing
A measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals is _____________.
effectiveness
A measure of how productively resources are used to achieve a goal is known as _____________.
efficiency
Organizations that operate and compete in more than one country are known as ____________ organizations.
global
The goals chosen by the management of Dino's Cafe seemed inappropriate for the store, but the management did make good use of the various resources in pursuing these goals. Dino's Cafe is said to have:
high efficiency and low effectiveness.
The general ability to understand, alter, lead, and control the behavior of individuals and groups are ______________ skills.
human
As managers articulate a clear organizational vision for the organization's members to accomplish and as they energize and enable employees so that everyone understands the part they play in achieving organizational goals, the managers are ______________.
leading
Contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself is known as __________.
outsourcing
Being a part of top management at a large fast food chain, Donald is most likely to spend more of his time in:
planning and organizing resources.
Managers are
responsible for making the most of an organization's human resources to achieve its goals
Simplifying, shrinking, or downsizing an organization's operations to lower operating costs is known as:
restructuring.
High efficiency/high effectiveness situations:
result in the production of a product that customers want at a quality and price that they can afford.
A formal system of reporting relationships that coordinates and motivates organizational members so that they work together to attempt to achieve organizational goals is called an organizational:
structure.
The job-specific skills required to perform a particular type of work at a high level are a part of a manager's ___________ skills.
technical
The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper is _______________ management.
turnaround
A short, succinct, and inspiring statement of what the organization intends to become is an organization's __________.
vision
