MAN 3120 Chapter 8 Quiz

What has been shown by research to reduce social loafing?

providing hybrid rewards. Other: Ways to combat social loafing include: 1. Limit group size. 2. Assure equity of effort. 3. Hold people accountable. 4. Use hybrid rewards.

As a manager, Laurel has established a new work group to tackle a particular project. She has introduced all the members to each other and the group has elected a leader. However, lately Laurel has noticed that some group members are procrastinating on their duties. Two cliques have formed within the group and they are frequently arguing with and challenging the group leader's opinions. Which of the following stages of group development process is Laurel observing?

storming

Effective teams

incorporate the right mix of skills and talents.

What is the difference between formal and informal groups?

A formal group is assigned by an organization or its managers to accomplish specific goals.

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group?

Bob is performing the role of a harmonizer within his work group. Maintenance roles foster supportive and constructive interpersonal relationships. A harmonizer mediates conflict through reconciliation or humor

Which of the following is not benefit of virtual teams?

Easier to establish team cohesion

It is clear from research that personal friendship helps organizational productivity.

False

Phil is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Phil feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages in Phil's group currently in?

Forming. (Peter's group is currently in the forming stage of group development. The forming stage of group is known as the ice-breaking stage. During this stage group members tend to be uncertain and anxious about such things as their roles, who is in charge, and the group's goals.)

Group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the group's goals during the ______ stage

Forming. (Peter's group is currently in the forming stage of group development. The forming stage of group is known as the ice-breaking stage. During this stage group members tend to be uncertain and anxious about such things as their roles, who is in charge, and the group's goals.)

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit has that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing?

Norming. (Tracy's group is in the norming stage of group development. During the norming stage of group development, questions about authority and power are resolved through unemotional, matter-of-fact group discussion. A feeling of team spirit is experienced because members believe they have found their proper roles.)

The _____ keeps the group headed toward the stated goals.

Orienter

One effective use of virtual teams is in brainstorming, ideas or solutions to problems

True. The vast majority of organizations (72%) that use virtual teams indicate that brainstorming ideas or solutions to problems is the most successful task for such teams.

Michele is a freelancer who works with a publishing company on an editorial team. She resides in Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is in constant email contact. This is an example of a(n) _____ team.

Virtual

Norman is elected president of the debate club. He is known as a team player. That means that Norman is _____

committed, collaborative, and competent

XYZ Inc. brings together specialists from production, marketing, and finance from around the world, and gives each such team the power to make its own decisions. This implies that the firm is creating a(n) _____ team.

cross-functional