Man2021 Module 6 Quiz

Which of the following statements best describes the overall purpose of affirmative action?

Affirmative Action's purpose is to eliminate barriers and increase opportunities for the purpose of increasing the utilization of underutilized and/or disadvantaged individuals

________ for developing skills reflect a blend of job-related knowledge and experience.

Classroom techniques

Which of the following statements is true? A team qualifies as a group only if its members focus on helping one another accomplish organizational objectives. Not all teams in organizations are groups, but all groups are teams. A team consists of any number of people who interact with one another, are psychologically aware of one another, and think of themselves as a team. The terms "group" and "team" are not synonymous. A team is a group whose members influence one another toward the accomplishment of an organizational objective.

Correct A team is a group whose members influence one another toward the accomplishment of an organizational objective.

________ is the process of sharing information with other individuals.

Correct Communication

Which of the following is an advantage of using a programmed learning approach for training employees?

Correct Employees are able to learn at their own pace, picking up information piece by piece.

George is the human resources manager of a small-scale manufacturing company. Which of the following is the best example of nonverbal communication?

Correct He uses a loud tone when speaking with a group of employees.

What is one of the weaknesses of a serial transmission?

Correct It is potentially inaccurate.

Which of the following communication channels tends to be the most problematic for managers given the potential inaccuracy of the transmitted message as the message passes from one individual to another?

Correct Serial Transmission

Which of the following instructions is considered the first and last commandment of good listening, because all other commandments depend on it?

Correct Stop talking.

Which of the following is considered a fundamental managerial skill?

Correct communication ability

The basic elements of the interpersonal communication process are the source, the encoder signal, and the decoder.

True

Which stage of groupthink describes what precursors are associated with the development of groupthink?

antecedents

Formal groups that handle routine activities and are outlined on an organization chart are called ________.

command groups

A task group charged with performing some type of specific activity is a(n) ________.

committee

Interest groups are ________.

informal groups

Which flow of communication tends to have the most filtering done to the content of the message being sent?

upward

Malcolm, an accounts clerk, is all set make a presentation on how his team can improve their productivity by changing certain work practices. His manager asks the employees not to be too critical of Malcolm's suggestions and to avoid arguing with him. The manager most likely said this because being critical ________.

will put Malcolm on the defensive

A natural result of group solidarity is ________.

Correct group control

________ is a training technique for instructing without the presence or intervention of a human instructor.

Programmed learning

________ involves examining human resources for qualities relevant to performing available jobs.

Testing

________ attempt to measure an individual's interest in performing various kinds of jobs.

Vocational interest tests

Identify the correct sequence of the stages of formal group development suggested by Bernard Bass.

acceptance, communication/decision making, group solidarity, group control

Which of the following is one of the primary managing activities?

building corporate culture

One of the benefits of utilizing committees is that ________.

committees improve the quality of decision making

At which stage of the formal group development process do members find belonging to the group extremely satisfying and are committed to enhancing the group's overall success?

group solidarity

Peter Parker, the HR vice-president of a well known IT firm, called his team members for a meeting to discuss the measures to be taken by the company to fight recession. Peter suggested downsizing the workforce and also cutting salaries and benefits of the rest of the employees. Peter's team reached a consensus without critically testing, analyzing, and evaluating his ideas. This is an example of ________.

groupthink

Trot is the CEO of a consulting firm. He plays a key role in guiding the activities of organization members in appropriate directions. This role performed by Trot is called ________.

influencing

What should evaluators do to avoid the potential weaknesses of performance appraisals?

Correct The appraisal feedback should be tactful and objective as possible to minimize negative reactions.

The membership of friendship groups in an organization tend to remain static over long periods of time.

False

Contemporary work teams in the United States evolved out of the problem-solving teams based on ________.

Japanese-style quality circles

According to Homans' Model, the informal group is established to provide satisfaction and growth for its members.

True

The phrase "appropriate human resources" refers to the individuals within the organization who make a valuable contribution to management system goal attainment.

True

Which of the following is an example of a command group?

a department head with managers reporting to him

Which of the following statements about a task groups is true?

Correct They are usually made up of members on the same organizational level.

Which of the following is most likely to encourage upward formal communication?

Correct suggestion systems

Which of the following is one of the major reasons to establish a committee?

Correct to develop new ideas for solving existing organizational problems

When employees' performance is appraised using a rating scale, only one employee can occupy a particular ranking.

False

Which of the following communication macrobarriers was the reason President Barack Obama's White House Staff retooled its communication strategy at the conclusion of his first year in office?

Increasing need for information

________ typically involves acting out and then reflecting on some people-oriented problem that must be solved in the organization.

Role-playing format

Which of the following statements about self-managed work teams is true?

Self-managed teams consist of 5 to 15 employees who work together to produce an entire product.

________ are training vehicles for assigning a particular task to an individual to furnish him or her with experience in a designated area.

Special project committees

Which of the following statements about a group is true?

The most common technique for accomplishing work through people is dividing them into work groups.

Which of the following statements about formal groups is true?

The placements of organization members in such areas as marketing departments and personnel departments are examples of establishing formal groups.

Private employment agencies collect a fee from either the person hired or the organization doing the hiring, once the hire has been finalized.

True

The technique commonly used to gain an understanding of a position to be filled so that the broad range of potential employees can be narrowed intelligently is known as ________.

job analysis

A ________ is primarily a one-way communication situation in which an instructor orally presents information to a group of listeners.

lecture

In an attempt to cut costs, George has decided to use ________ courses instead of lecture-delivered training courses.

programmed learning

Which of the following processes involves choosing an individual to hire from all those who have been screened from the prospective human resources available to fill a position?

selection

A sociometric diagram that summarizes the personal feelings of organization members about the people in the organization with whom they would like to spend free time is a ________.

sociogram

Which of the following statements best defines the phrase "appropriate human resources"?

Correct Those individuals whose work efforts help assist the company in achieving its goals.

WePharma, Inc., a biopharmaceutical company, develops targeted therapies for the treatment of cancer and inflammatory diseases. Mara Alarcon, the CEO of the company, insists that employees communicate only through formal channels. Despite these restrictions, she observes many informal networks within the organization. Which of the following is the most likely reason for establishment of these informal networks?

Correct WePharma does not freely share information with its employees.

Which of the following is a disadvantage of programmed learning as a training method?

Correct With programmed learning, there is no one present to answer a confused learner's questions.

Which of the following would be an example of a task group?

Correct a group set up to consider the feasibility of a new product

How can managers promote formal organizational communication?

Correct by listening attentively to messages that come through formal channels

The ________ stage of groupthink occurs when a group does not collect the needed information to make an effective decision.

Correct decision-making defects

Which of the following stages of groupthink occurs when group members fail to make effective decisions?

Correct decision-making defects

Organizational philosophy is primarily conveyed through ________.

Correct downward communication

The main purpose of performance appraisal is to ________.

Correct furnish feedback to organization members about how they can become more productive and useful to the organization in its quest for quality

Primary management activities such as communicating, leading, and motivating are considered ________.

Correct influencing processes

Which of the following human resource inventory records proposed by Walter S. Wikstrom contains an organizational history of an individual and an indication of how he or she might be used in the future?

Correct management inventory card

The ________ is a human resource inventory record that presents a composite view of the individuals management considers significant for human resource planning.

Correct management manpower replacement chart

Which of the following is a communication macrobarrier?

Correct need for complex information

Linda, a project manager at a cosmetic company, is handling an assignment to rejuvenate the company's supply chain management. Linda is working with a new team of experts who have never worked with each other before. Linda, having the experience of handling different kinds of teams helped her team members sort out their difference of opinion on how to update the company's supply chain. Eventually, her team started respecting each other's opinions and valuing their differences. Linda was no more involved in decision making and problem solving since her team members were working better together and were in a position to take on more responsibility. This is an example of the ________.

Correct norming stage of team development

An organizational team established to help eliminate a specified issue within the organization is a ________.

Correct problem-solving team

Which of the following grapevine patterns tends to distort messages the most?

Correct single-strand

To minimize the negative effects of the perceptual differences of receivers on interpersonal communication, managers should ________.

Correct try to send messages with precise meanings

In which of the following performance appraisal methods could the writing skills of the manager most impact an employee's appraisal and potential merit raise?

Critical-form essay

________ is a performance appraisal method in which appraisers rank employees according to factors such as job performance and value to organization, where an employee can occupy only a particular ranking.

Employee comparison

A people-related step in building an effective team is setting stable goals and priorities for the team.

False

When a group reaches the group solidarity stage, the members are likely to compete with each other.

False

Which of the following should the source do to gather nonverbal feedback?

Observe the destination's gestures and facial expressions.

Which of the following is a disadvantage of using performance appraisals?

Performance appraisals focus employees on short-term rewards rather than on issues that are important to the long-run success of the organization.

Which of the following statements best describes the ultimate purpose of recruitment?

Recruitment's intent is to narrow a large field of prospective employees to a relatively small group of individuals from which someone eventually will be hired.

Which of the following statements best defines measurements gained from the use of aptitude tests?

The potential of an individual to perform a task

Groupthink is the mode of thinking group members engage in when the desire for agreement and the "we-feeling" is so dominant it overrides realistic alternative problem solutions.

True

Managers transform a portion of organizational resources into appropriate organization member behavior mainly by performing activities such as leading and communicating.

True

One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.

True

The communication source's view of the destination is a microbarrier of communication.

True

The management inventory card, the position replacement form, and the management manpower replacement chart are three separate recordkeeping devices for a human resource inventory.

True

The most important step managers need to take in managing work groups is to determine what informal groups exist in the organization, and who their members are.

True

Betty, working for Creative Minds Advertising, decided with a few of her colleagues to have a potluck lunch once in a month. This is an example of ________.

a friendship group

At which stage of the group development process suggested by Bernard Bass is mistrust of one another replaced by mutual trust?

acceptance

An individual's emotional intelligence is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and ________.

adeptness in building relationships

A manager's focus should be on hiring ________ human resources to better ensure individuals within the organization make valuable contributions towards management system goal attainment.

appropriate

The capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own feelings as well as the emotions in relationships with others, is called ________.

emotional intelligence

Tim is speaking to one of his professors. He tells the professor that he is satisfied with the grades that he has received. In this situation, Tim is the ________.

encoder

Research shows that while emotional intelligence skills are fundamental for managers, most managers are promoted based on their ________ skills.

financial

Jane, a project manager at Global Business Solutions, has decided to have a team meeting on a daily basis for a week to help the team members from different departments get accustomed to each other and assist them in learning about the opportunities and challenges coming their way through a new project. Jane's team is in the ________ stage of development.

forming

Personal factors as recreational interests, race, gender, and religion serve as foundations for ________.

friendship groups

Sandra finds out that a rumor about her is doing the rounds in the office - she supposedly had a rift with her manager over her performance review and is now planning to quit the company. Though completely untrue, she sets out to find the person who started the rumor. She confronts several of her colleagues regarding this and everyone tells her that they heard it from Sheela, her boss's secretary. This is an example of a ________.

gossip grapevine

Barb is seeking new, innovative, novel ideas from her staff as they prepare for a new work process. As Barb forms a task group to work on the new procedure brainstorming she knows she needs to place individuals on the task group who share different ideas so that she does not in the end realize she has formed a/an ________ group with similarities and commonalities that may get in the way of the very innovation she is seeking.

interest

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research. This is an example of which of the following types of communication?

lateral

Encoded information that the source intends to share with another person is called a ________.

message

John is a new supervisor concerned with having effective communications with his employees and wants to try to minimalize the barriers that get in the way of understanding. When communicating with them, John should be aware of ________ barriers.

micro

Sean has been working for Bailee Cabinets for 15 years. Every year they have a routine safety day. This quarter the company has decided to market a new set of cabinets for premanufactured homes. Sean and his coworkers are required to learn how to use a new product and how to manufacture it. This is an example of ________.

on-the-job training

Peterson is a salesperson. He considers nonverbal feedback to be extremely important when making a sales presentation. He can gather nonverbal feedback by ________.

paying attention to the customer's facial expressions and gestures

Which of the following is a formal organization communication pattern that involves passing information from one individual to another in a sequence?

serial transmission

Mark finds out that his colleague, Mae, will soon be quitting the company and joining a rival firm. He immediately passes this information on to his teammate Josh, who tells Craig, who in turn mentions it to his secretary. In this way the message spreads from one person to the next, until the entire department knows about it. This is an example of the ________.

single-strand grapevine

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

source

Which stage of team development is characterized by conflict and disagreement as team members try to clarify their individual roles and challenge the way the team functions?

storming