MAN3025 Chp 1 - 20 Cumulative Exam Review

Which of the following is the MOST common approach to the management of ethics?

A written code of ethics and top management support

The interest rates are an important aspect of which environment?

Economic

Maine Cookies is a small company that bakes and ships gifts of cookies from parents to their children who are college students. The company produces high-quality products made with the best ingredients. As little as possible is wasted, and it uses little overtime because it operates __.

Efficiently

Bob Lisbonne developed and launched Pixazza, a platform to link web pictures with where to buy the items the person was wearing in the photo. What role was he fulfilling?

Entrepreneur

Starstruck Eateries has been very successful over the years by monitoring what successful restaurants in other cities are doing and copying them. This is known as

strategic imitation

The Windows operating system is used in 90% of the world's PCs. Microsoft has an international

strength

All of the following are common approaches that businesses use to influence government EXCEPT

Rebates

The first step in the decision-making process is

Recognizing and defining the situation

The Federal Communications Commission monitors radio broadcasts for inappropriate content. This is an example of the ____ component.

Regulator

Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for a loan provided during bankruptcy reorganization. Fiat's CEO was a(n) ____.

Resource allocator

The GE business screen is an expansion of the ideas from

the BCG matrix

____ skills enable a manager to visualize the most appropriate response to a situation.

Diagnostic

A well-conceived strategy addresses:

a. scope of a strategy b. resource deployment c. distinctive competence d. (All of these answers are correct)

Plummer Construction has three employees. Bob, the owner, does design, ordering, and customer interface. Paul and Bobby do demolition and construction with Paul specializing in the detailed trim work and Bobby responsible for cleanup. With which of the following management approaches do their actions most agree?

Scientific management

Which of the following statements does NOT describe a characteristic of importing/exporting?

The costs of initiating an import/export strategy are high.

Which of the following is part of the internal environment for Taco Bell?

The employees

Contemporary organization theory has its roots in

Weber's work on bureaucracy.

Abercrombie & Fitch uses its ability to manage its supply chain more effectively than most of its competitors to create

a distinctive competence

Goals can

a. (All of these choices) b. Provide measure and control c. Motivate employees d. Improve planning e. Provide guidance and direction

Which of the following is a technique for overcoming barriers to goal setting and planning?

a. Communication and participation b. Goal and plan consistency, revision, and updating c. An effective reward system d. An understanding of the purpose of goals and planning e. (All of these choices)

Why is quality an important management issue?

a. Enhancing quality lowers cost b. Making higher-quality products generally results in less waste. c. Improving quality tends to increase productivity. d. Quality can be used as a basis for competition. e. (All of the above are correct)

Decision making is a part of which management function?

a. Planning b. Organizing c. Leading d. Controlling e. (All of these choices)

Which of the following statements about medium-sized international business organizations is TRUE?

a. They depend more on international specialists to help them manage their foreign operations than do MNCs. b. They tend to compete with foreign businesses in their own domestic market. c. Many are still primarily domestic organizations. d. They are much more selective about the markets they enter than are MNCs. e. (All of these choices)

Network news programs have been losing viewers for years. Though reporters all say they have no political bias, many believe the networks all cover stories from left of center. Fox News saw ____ and began covering stories from what many believe to be right of center.

an organizational opportunity

As a manufacturing firm builds a plant in Bolivia, it also has to build an airstrip so that it can get the building supplies and the component parts it needs for operation to the Bolivian facility. The building of the airstrip was necessary because Bolivia has

an underdeveloped infrastructure

The United States Department of Defense requires some weapon systems to be made by U.S. companies for national defense reasons. This is an example of ___

buy national legislation.

Companies from all over the world are embracing the maquiladoras concept mainly because of

cheap labor.

The ____ is the single most important individual in any organization's planning process.

chief executive officer

The theory that casting a broader net in recruiting will lead to more qualified employees is an example of

competitive advantage

Mrs. Fields was the first high-quality, high-priced cookie. Its success attracted competition. Mrs. Field's slowed growth to focus on making current operations more profitable. This is an example of a ____ strategy.

defender

When Steve Jobs was CEO of Apple, his charisma, marketing skills, and technical vision helped create a(n) ____ at Apple that made it the leader in mobile devices.

distinctive competence

L'Oreal has a foundation responsible for corporate philanthropy. This is a(n) ____ stance.

Proactive

____ is a thorough, formal analysis of the effectiveness of a firm's response to social responsibility.

A corporate social audit

Which of the following would have the LEAST to worry about in terms of the threat of new entrants?

Airline jet manufacturer

The ____ is not a government regulatory agency.

American Civil Liberties Union

Dr. White is one of two emergency room physicians in charge of the staff. As a supervisor, she believes that her subordinates are valuable resources and focuses her attention on the interpersonal processes such as group dynamics that occur in the emergency room. Her views are consistent with the ____ management perspective.

Behavioral

When Pregna was a student she liked school, worked hard, and experienced success. As a high school teacher, she assumed her students would feel the same way. A student observed that Pregna acted like a Theory Y manager. That would mean that Pregna ___

Believes that people naturally like work.

With whom is the United States involved in a mature market system?

Canada and Mexico

What is the essence of formal goal setting?

Collaborative planning

Managers may have to make a(n) ____ plan in anticipation of changes in technology, the economy, the competition, and the labor market.

Contingency

The appropriate management behavior that depends on the unique situation is a ____ perspective.

Contingency

____ planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise.

Contingency

Which two managerial functions utilize quantitative management the most?

Controlling and planning

Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement with the labor union regarding the new labor contract. Mintzberg would put this activity in which role category?

Decisional

Auto manufacturers are required to attain a certain average fuel-efficiency level for all the cars they sell. They try to attain the mandated levels, but they also try to get deadline extensions. The auto makers' approach to social responsibility is a(n) ____ stance.

Defensive

____ strategy is considered the highest level of involvement in international business.

Direct investment

One advantage of group decision making is

Diversity of members' backgrounds

The downgrade of U.S. federal debt created wild swings in the stock market. The uncertainty led to consumer caution and less spending. This is an example of the ____ dimension.

Economic

At the ____ managerial level, technical skills are particularly important.

First-line supervisor

All of the following were primary contributors to the behavioral management perspective EXCEPT

Henri Fayol

The degree of ____ is the extent to which the organizational environment is relatively simple or complex.

Homogeneity

Some companies require employees to only use their company cell phones for work related activities. Companies can check phone records, but it is a tedious process that would be unnecessary as long as employees do the right thing. This is an example of how employees treat the organization regarding ______.

Honesty

Which of the following countries is NOT part of Pacific Asia?

India

The owners of the Pizza Place set a goal of expanding into five new markets over the next three years. What kind of goal is this?

Intermediate-range

American Eagle is a regional airline that flies in the United States and Canada. It is an example of a(n) ____ business.

International

eBay is based in San Jose. Buyers and sellers on the site are located around the world. eBay is a(n) ____ business.

International

Which of the following is one of the limitations of the quantitative management perspective?

It cannot fully explain or predict the behavior of people in organizations.

In which country do people tend to exhibit relatively aggressive goal behavior?

Japan

Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here?

Leader

Sealed Air packages food. Donna is the executive responsible for maintaining good relations with environmental groups. She works with them to promote recycling of food packaging. She is filling the ____ role.

Liaison

Which school of management thought would be most useful to a restaurant with pizza delivery that wanted to determine the most efficient routes for each of its drivers to follow?

Management science

Which of the following statements about legal compliance is TRUE?

Managing legal compliance is usually delegated to the appropriate managers.

The U.S. government became the majority shareholder in GM. The U.S. was moving away from a ____ economy.

Market

The head of HR meets with a candidate to offer a position and finalize salary details. What managerial role was she fulfilling?

Negotiator

Which of the following is NOT a topic in the field of organizational behavior?

Operations

What is the proper managerial response when there are conflicts among goals in different parts of an organization?

Optimization

One of the reasons so many Internet companies fail is due to a lack of standardized operating procedures. The companies' managements are afraid of stifling their creative employees by using a rigid structure with lots of rules and regulations. Instead employees are given few rules and allowed to use their own judgment when making decisions. What type of organization design would you find in most of these companies?

Organic

The News Corporation, Smile Train, Delta Airlines and Gucci are all examples of ____.

Organizations

____ is one of the four basic management functions.

Organizing

In the National Football League, the stadiums are ____ resources.

Physical

The CEO of a company decided to leave Connecticut because the taxes were some of the highest in the country. He limited the search for a new location to Georgia, South Carolina, and North Carolina because taxes are much better there and the cost of living is about 20 percent cheaper. Some employees felt there were more factors to consider. The CEO engaged in

Satisficing

____ management focuses on the work of individuals.

Scientific

The use of a Gantt chart to schedule workers' duties, breaks, and lunches at a day-care center is an application of one of the principles associated with

Scientific management

Flowers can be purchased from florists, supermarkets, discount stores, and street vendors. In the 1920s, the most popular flower was the narcissus. In the 1960s, daisies were extremely popular. In the latter part of the twentieth century, roses were popular. This changing taste in flowers reflects changes in the ____ dimension of the general environment.

Sociocultural

Which of the following directly follows from the organization's mission?

Strategic goals

A ____ is an example of a first-line manager.

Supervisor

Starbucks' middle managers are responsible for joint venture agreements with bookstores, hotels and airports work from a(n) ____ plan.

Tactical

The mission statement should include all EXCEPT which of the following?

Tactics

____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization.

Technical

The ____ dimension refers to the methods available for converting resources into products and services.

Technological

The Coca-Cola Foundation awarded grants to communities for water conservation and community recycling. This is an example of which area of social responsibility?

The natural environment

Which of the following is the BEST example of a single-use plan?

The plan to build an aquatic center for the 2012 Olympics

When entrepreneur Gene Reilly's dog couldn't drink water, he developed a canine sports drink, which he marketed and called Rebound. Which of the following is part of the general environment for Reilly's company?

The sociocultural belief that says it is all right for people to give dogs human characteristics

According to the text, which of the following is a factor of the political-legal environment for international managers?

The use of import quotas and tariffs

Which of the following statements relative to the theory and practice of management is TRUE?

The value of theory is that it provides a systematic framework for management activities.

Someone's ethical standards are developed as a child in response to his or her

a. religious beliefs. b. (All of these are correct) c. parents' and other adults' behavior. d. parents' and other adults' behavior and peers. e. peers.

Advertising for Abercrombie and Fitch uses overt sexuality to sell clothes. Ads for Abercrombie, the pre-teen sizes, are only moderately less sexual and products include swim wear with padding in the chest. Many people object to this advertising. This is an example of the relationship of the

firm to the environment.

Women in Saudi Arabia have been arrested for driving. Their actions are

illegal but ethical.

A(n) ____ strategy requires little initial investment, is heavily regulated, and provides little opportunity to modify products for local conditions.

importing/exporting

John Kopchinski, a former Pfizer sales representative, earned more than $51.5 million as a result of his lawsuit against the world's biggest drug maker and the record penalty the company must pay the U.S. government for its massive marketing transgressions. Kopchinski used whistle-blowing, a(n) ____, to bring attention to the problem.

informal organizational dimension

An organization's chief executive officer

is normally involved in all phases of the planning process.

Porsche Automobil Holding and Volkswagen once owned each other's stock and planned to integrate the companies later. This diversification strategy is ____.

merger

The ____ of the National Park Service is " to conserve the scenery and the national and historic objects and the wildlife therein and to provide for the enjoyment of the same in such a manner and by such means as will leave them unimpaired for the enjoyment of future generations."

mission statement

Bic pens work great and sell for about ten cents a pen. Bic uses a(n) ____ strategy.

overall cost leadership

The Patient Protection and Affordable Care Act (PPACA, or Obamacare) requires individuals to obtain health insurance. This is an example of the ____ dimension.

political-legal

Competitive rivalry would be exemplified by

price wars.

Blue Origins is a privately funded company started by Amazon CEO, Jeff Bezos, that plans to offer space tourism. It uses a(n) ____ strategy.

prospector

Reckitt & Colman, Inc. manufactures Spray 'n Wash laundry stain remover, Resolve fabric refresher, and Woolite fabric wash. This is an example of ____ diversification.

related

All of the following issues stem from how employees treat the organization EXCEPT

wages and working conditions.