MAN3420 Chapter 1 Post Test

______ is using one's intelligence, knowledge, and skills to question and explore situations to reach conclusions from the evidence and reasoning.

Critical thinking

______ is a way managers empower employees to make decisions.

High-involvement management

______ is the study of group behavior and how people relate in a social setting.

Sociology

An example of workforce diversity is ______.

an inclusive working environment with people of different ages and ethnicities

An example of globalization is ______.

an organization with offices all over the world

Studying people within a societal, environmental, and cultural context is called ______.

anthropology

Lipman believes that when people quit their jobs they ______.

are quitting their managers

Individuals working well together create ______.

effective teams

A key human awareness of how actions and emotions affect others is considered ______.

emotional intelligence

An example of evaluating is ______.

finding out why an employee is no longer motivated

Having a willingness to learn is an important skill desired by Tom Hatten of Mountainside Fitness and considered an example of ______.

human capital inimitability

According to the text, the way employees work an organization's strategic goals to achieve competitive advantage is called ______.

human capital value

OB research seeks to include ______ and ______.

hypothesis; theory

The OB model consists of which three levels of analysis?

individuals, teams, and organizations

According to the text, which is of greatest interest to managers?

influencing behavior

An important concept that defines how human skills and talents can be emulated by other organizations is called ______.

inimitability

How does one manage human capital effectively?

nurture and enhance employees knowledge and skills

Several steps to critical thinking include ______ and ______.

observing; explaining

An OB research finding using critical thinking by managers is ______.

open systems theory

Studying people's behavior in groups within a political environment is called ______.

political science

According to the text, the study of the human mind by seeking to measure and explain behavioral characteristics is called ______.

psychology

A focus on how people influence each other in social settings is considered ______.

social psychology

Which choice below best identifies the importance of organizational behavior?

understand, anticipate, and direct people in a fast-paced competitive market

According to the text, when open systems work well, they create a ______.

value chain

Positive organizational behavior includes which two elements?

virtue and vitality