MAN3420 Chapter 1 Post Test
______ is using one's intelligence, knowledge, and skills to question and explore situations to reach conclusions from the evidence and reasoning.
Critical thinking
______ is a way managers empower employees to make decisions.
High-involvement management
______ is the study of group behavior and how people relate in a social setting.
Sociology
An example of workforce diversity is ______.
an inclusive working environment with people of different ages and ethnicities
An example of globalization is ______.
an organization with offices all over the world
Studying people within a societal, environmental, and cultural context is called ______.
anthropology
Lipman believes that when people quit their jobs they ______.
are quitting their managers
Individuals working well together create ______.
effective teams
A key human awareness of how actions and emotions affect others is considered ______.
emotional intelligence
An example of evaluating is ______.
finding out why an employee is no longer motivated
Having a willingness to learn is an important skill desired by Tom Hatten of Mountainside Fitness and considered an example of ______.
human capital inimitability
According to the text, the way employees work an organization's strategic goals to achieve competitive advantage is called ______.
human capital value
OB research seeks to include ______ and ______.
hypothesis; theory
The OB model consists of which three levels of analysis?
individuals, teams, and organizations
According to the text, which is of greatest interest to managers?
influencing behavior
An important concept that defines how human skills and talents can be emulated by other organizations is called ______.
inimitability
How does one manage human capital effectively?
nurture and enhance employees knowledge and skills
Several steps to critical thinking include ______ and ______.
observing; explaining
An OB research finding using critical thinking by managers is ______.
open systems theory
Studying people's behavior in groups within a political environment is called ______.
political science
According to the text, the study of the human mind by seeking to measure and explain behavioral characteristics is called ______.
psychology
A focus on how people influence each other in social settings is considered ______.
social psychology
Which choice below best identifies the importance of organizational behavior?
understand, anticipate, and direct people in a fast-paced competitive market
According to the text, when open systems work well, they create a ______.
value chain
Positive organizational behavior includes which two elements?
virtue and vitality
