Management 300 Exam 1
After demonstrating good mastery of technical skills, Suri was promoted to manager. She now manages the very team of engineers that she was once a part of. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively? A) By emailing the team and acknowledging a worker's success on a recent project in addition to verbally commending this team member. B) By allowing the team to bring pictures of their children to share with the others, but only during personal time. C) By designating one person to always share instructions with the rest of the team so that they get a chance to talk to each other. D) By carefully looking over her team's shoulder, showing she always knows what's going on with her them.
A) By emailing the team and acknowledging a worker's success on a recent project in addition to verbally commending this team member.
A manager who incorporated systems thinking would do which of the following? A) Focus on qualities that accomplish performance of the whole. B) Develop a standard method for each particular job. C) Collaborate with associates on Facebook and LinkedIn. D) Force employees to wear protective eye and head gear. E) Allow employees to control their work hours and pay.
A) Focus on qualities that accomplish performance of the whole.
What is globalization? A) Globalization refers to the extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries. B) Globalization refers to the sales made to people from different cultures, religions, and nations. C) Globalization refers to the unregulated sales and trade investments between two or more foreign countries. D) Globalization refers to the sales of goods and services to organizations around the globe. E) Globalization refers to the trade and investments between organizations in other countries with more than 50 employees.
A) Globalization refers to the extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries.
Sergio Marchionne, CEO of Chrysler Group, demonstrates hands-on leadership with his employees. Tim is a manager at a local marketing group and consistently keeps his door closed, signaling to his employees that he'd prefer not to be interrupted. Compare Sergio's and Tim's management styles. A) Sergio is able to spend his time the way he wants because he's the CEO, but Tim has to do more because he's lower level management. B) Sergio is able to help motivate people to accomplish goals whereas Tim demonstrates a lack of interest in his employees and their work. C) Sergio is obviously more of a "people person" whereas Tim is more restrained. D) Both Sergio's and Tim's management styles are fine; they're just different.
A) Sergio is able to spend is time the way he wants because he's the CEO, but Tim hs to do more because he's lower level management
The five management goals outlined by Peter Drucker do not include A) staffing the organization. B) motivating and communicating. C) setting goals. D) developing people. E) measuring performance.
A) Staffing the Organization
What is a drawback to a bossless workplace? a reduction in employee commitment a decrease in the amount of flexibility an increase in expenses for employee training a reduction of worker productivity additional cost due to larger overhead
An increase in expenses for employee training
Jack Dorsey is the designer of Square Reader, which allows smartphones to become a point-of-sale (POS) terminal, and lets small businesses and entrepreneurs process credit-card payments where they weren't able to before because of the fees involved. Trish is a manager for a small business owner who is currently locked into a contract with a credit-card company. The owner has asked Trish to look for ways in which they can reduce costs, thereby creating a more profitable bottom line. How can Trish demonstrate that she understands efficiency, using the concept Jack Dorsey created? A) She can put up a sign stating that credit-card payments are no longer accepted, eliminating the fees charged by the credit-card companies. B) She can institute a minimum purchase when paying by credit card so that the costs charged by the credit-card companies are covered. C) She can take out an ad in the local newspaper for the company. D) She can fire two team members.
B) She can institute a minimum purchase when paying by credit card so that the costs charged by the credit-card companies are covered.
The three subfields of the classical perspective include: A) bureaucratic organization, quantitative management, and the human relations movement. B) administrative management, bureaucratic organization, and scientific management. C) quantitative management, behavioral science, and administrative management. D) scientific management, quantitative management, and administrative management. E) administrative management, bureaucratic organization, and quantitative management.
B) administrative management, bureaucratic organization, and scientific management.
Because not-for-profit organizations do not have a conventional __________, managers may struggle with the question of what constitutes results and effectiveness. information system bottom line hierarchy structure decision-making system
Bottom line
Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing? Joint venture Increased planning and forecasting Unfair practice Flexible structure Boundary-spanning roles
Boundary-spanning roles
Which of the following links to and coordinates the organization with key elements in the external environment? Merger Big data analytics Boundary-spanning roles Joint ventures Interorganizational partnerships
Boundary-spanning roles
Which country is becoming a major player in shifting the international landscape due to the rapidly growing consumer market? Brazil Sweden India Germany Japan
Brazil
Which statement below is correct? A) When the environment is dynamic, uncertainty is low. B) When the environment is unstable, uncertainty is low. C) A dynamic environment has more uncertainty than a stable environment. D)The stability of the environment does not determine the structure of the firm. E) None of these are correct.
C) A dynamic environment has more uncertainty than a stable environment.
According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs? A) Informational, ethical, and action B) Corporate, coordination, and informational C) Interpersonal, informational, and decisional D) Interpersonal, intrapersonal, and departmental E) Decisional, informational, and organizational
C) Interpersonal, informational, and decisional
How could a new manager use Vineet Nayar's principle of "employees first, customers second (EFCS)"? A) Employing a bossless environment B) Keeping the status quo in their current environment C) Recognizing and providing learning opportunities as needed D) Keeping tabs on every detail of an employee's project
C) Recognizing and providing learning opportunities as needed
A __________ is a planned activity at a special event that is conducted for the benefit of an audience. symbol ceremony story slogan
Ceremony
Foreign companies have invested more in businesses located in __________ than they spent anywhere else in the world. Mexico China Singapore Brazil India
China
Which of these skills is the cognitive ability to see the organization as a whole and the relationship among its parts? resource allocation conceptual human technical negotiation
Conceptual
Which type of organizational culture supports a rational and orderly way of doing business? Achievement culture Humanistic culture External culture Consistency culture
Consistency Culture
Which is an example of a legal-political factor in the international environment? Resource markets Values Consumer protection Behaviors Interest rates
Consumer protection
A nation's __________ includes the shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking among members of a society. power distance culture uncertainty avoidance masculinity individualism
Culture
The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's: stories. definition. culture. patterns of dress.
Culture
Using the latest technology to keep in close touch with customers is an application of: supply chain management contingency management customer relationship management management science operations management
Customer relationship management
Mason is a manager at a LEGO assembly plant and is responsible for departments that perform at many different functions. He also helps to coordinate people in different departments as they are working on specific projects. Julio is a manager at Hanes hosiery and oversees the entire packaging department. He ensures that everyone in his department has the skills and training to work at the same level. Compare these two managers and identify what type of management roll they fulfill. A) Julio is a top manager, and Mason is a middle manager. B) Julio is a project manager, and Mason is a functional manager. C) Mason is a first-line manager, and Julio is a general manager. D) Mason is a general manager, and Julio is a functional manager.
D) Mason is a general manager, and Julio is a functional manager.
The __________ role involves resolving conflicts among subordinates or between the manager's department and other departments. entrepreneur negotiator monitor disturbance handler liaison
Disturbance handler
Which is not considered a social media program? Facebook LinkedIn Twitter E-business Wikis
E-Business
Forces that affect the availability, production, and distribution of a society's resources among competing users are known as __________ forces. economic political social legal global
Economic
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: task dimension. sociocultural dimension. legal-political dimension. technological dimension. economic dimension.
Economic dimension
Management is the attainment of organizational goals in a(n) __________ manner. efficient effective and efficient effective directive organized
Effective and Efficient
A few years ago, when Coca-Cola introduced Fruitopia beverage, it spent $30 million and set what it thought was achievable sales goals. However, the drink did not perform as hoped and lost money for the company. When top management decided to stop production of Fruitopia for its U.S. market, it was intending to help the company operate more ________ and reach organizational goals. efficiently cooperatively synergistically effectively autonomously
Effectively
The extent to which an organization uses a minimum amount of materials and other resources to achieve desired outcomes
Efficiency
A global mindset is a true desire to go global along with new techniques and skills that assist managers to succeed in global affairs. True False
False
Managers trying to implement teams have had trouble in areas where cultural values support low power distance and a high tolerance for uncertainty, such as Mexico. True False
False
Political forces refer to those aspects of a culture that guide and influence relationships among people. True False
False
Synergy is the technologies, skills, and processes used for searching and examining massive, complex sets of data. True False
False
The basic management functions are completely different for a company operating domestically rather than internationally. True False
False
The key factors of the international environment are the economic, the sociocultural, and the corporate environments. True False
False
The role of liaison encompasses relationships with subordinates including communication and influence whereas the role of leader pertains to the development of information sources both inside and outside the organization. True False
False
A __________ for McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies as well as setting up the weekly work schedules for employees. middle manager first-line manager corporate vice president top manager division supervisor
First Line Manager
Managers who train and supervise performance of nonmanagerial employees, and who are directly responsible for producing the company's products or services are categorized as: middle managers. first-line managers. general managers. top managers. team leaders.
First line Managers
A manager who heads a department and supervises only one type of work or employee
Functional manager
An education company in the United States hires a vendor in India to create educational material for less than 50% of the cost of hiring a company in the United States. Which is this an example of? Direct investing Licensing Global outsourcing Franchising Joint venture
Global Outsourcing
What type of skills is increasingly important for managers to demonstrate at all levels and in all types of organizations? Human Decisional Technical Conceptual Motivational
Human
__________ skill is the manager's ability to work with and through other people and work effectively as a group member. Conceptual Technical Human Planning Intellectual
Human
A recent blackout in the Northeastern United States was as result of an antiquated utility system that requires more money and effort than a newer system. In other words, the failure of the utility system was due to __________. inefficiency instrumentality apathy the absence of entropy ineffectiveness
Inefficiency
A recent subfield of the quantitative perspective that is to provide relevant information to managers in a timely and cost-efficient manner is called: operations management. information technology. operations research. management science. quants.
Information technology
The current employees of a company are part of what type of environment for the organization? Task environment General environment External environment Internal environment
Internal environment
Which culture would place high value on meeting employee needs? Bureaucratic Achievement Adaptability Involvement Consistency
Involvement
Abraham's Applesauce is in the process of hiring 60 new workers. The personnel department has a large pool of unskilled labor to draw from because of the high unemployment rate in the local area. Which dimension of the external environment is involved here? Legal-political Competitors Sociocultural Technological Labor market
Labor Market
This management function involves motivating others to help you accomplish goals
Leading
Sodima is a French cooperative that owns the name, the trade secrets, and the patents on Yoplait yogurt. General Mills pays Sodima for the rights to sell Yoplait yogurt in the United States. This is an example of: a strategic alliance. licensing. direct investing. a joint venture. exporting.
Licensing
Which is not an example of political instability that can effect international company operations? Loss of earning power Riots Frequent government changes Revolutions Civil disorders
Loss of earning power
Attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling is called: organizational behavior. management. motivation. total quality management (TQM).
Management
A management perspective that applies mathematics, statistics, and other quantitative techniques to managerial problems is known as the __________ perspective. Classical management Human relations Human resources Management science
Management science
Which of these is associated with the surface level of organizational culture? Basic principles Norms Values Manners of dress Beliefs
Manners of dress
A department head or someone who manages first-line managers
Middle Manager
Typical responsibilities for __________ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals. middle managers vice presidents top managers first-line managers team leaders
Middle Managers
A business school administrator who determines what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function? Organizing Controlling Making things happen Leading Motivating
Organizing
Which management function deals with grouping tasks into departments? Leading Controlling Organizing Planning
Organizing
According to Harvard professor Linda Hill, over the first year of becoming a new manager one of the keys to success is to transform the way people think of themselves, called ____________, which includes learning new ways of thinking. cerebral functioning environmental factoring transitional change personal identity
Personal Identity
Who is the originator of "the circles of causality"? Elton Mayo Douglas McGregor Carl Rogers Peter Senge
Peter Senge
When managers at Deutsche Post DHL Group decided to engage in corporate social responsibility at the local level through climate protection, disaster relief, and education, they were engaging in the management function of: organizing. leading. planning. dreaming. controlling.
Planning
If an industry is negatively affected by foreign governments that encourage anti-American sentiment, that would be considered a(n) _________ force. economic political social legal bipartisan
Political
Which quadrant puts high emphasis on both culture and business performance? Quadrant A Quadrant B Quadrant C Quadrant D All quadrants
Quadrant B
Which is not a goal of the regional trading alliances and international trade agreements? Creating a single-market system Raising tariffs Allowing goods and services to move freely Expanding jobs Enabling companies to grow
Raising tariffs
According to Weber's ideas on bureaucracy, organizations should be based on which of these? Personal references Rational authority Personal loyalty Family ties Charismatic authority
Rational Authority
Standardization of work and wage incentives are characteristics of: scientific management. quantitative management. bureaucratic organizations. administrative management. behavioral science.
Scientific management
The contingency viewpoint is also called the __________ approach. behavioral situational classical network normal
Situational
What is one current answer to the struggle to balance the "things of production" with the "things of humanity"? social force government influence video blogs online forums social business
Social Business
Which of these is viewed by managers of small firms as one of the most important managerial roles? Resource allocator Figurehead Leader Spokesperson Monitor
Spokesperson
Two of the most important roles that small business owners play are: figurehead and liaison. resource allocator and entrepreneur. spokesperson and entrepreneur. monitor and spokesperson.
Spokesperson and entrepreneur
Which of the following can help symbolize the organization's values and vision and help employees to personalize and absorb them? Ceremony Slogan Symbol Story Hero
Story
In a corporate culture the internal culture must fit the needs of the external culture and company __________. management strategy beliefs policy success
Strategy
The process of managing suppliers and purchasers through the stages of obtaining raw materials to distributing finished goods to consumers is called: entitlement. empowerment. supply chain management. downsizing.
Supply chain management
An object, act, or event that conveys meaning to others is referred to as a: culture. slogan. symbol. story. hero.
Symbol
In a bossless workplace, employee accountability is to the __________. manager team owner company employee
Team
The latest techniques for customer relationship management (CRM) rely on a sophisticated use of: salespeople. technology. word-of-mouth advertising social media.
Technology
A "dairy farm" view of management (i.e., contented cows give more milk so satisfied workers will give more work) was espoused by: the acceptance theory of authority. the behavioral science approach. the human relations movement. the management science perspective. management by objective.
The human relations movement
According to Douglas McGregor, the classical perspective on management is consistent with which of the following? Theory Y manager Theory Z manager Theory X manager Theory A manager Theory B manager
Theory X manager
What is one of the greatest challenges for new managers? Keeping up with change Strong communication Multitasking Understanding tasks Time management
Time Management
__________ focuses on managing the total organization to deliver better quality to customers. Total quality management (TQM) Human relations management Social media Benchmarking Systems thinking.
Total quality management (TQM)
An achievement culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change. True False
True
Companies should pay attention to both cultural values and business performance. True False
True
Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performance. True False
True
Due to the demands of younger employees for changes in workplace culture and practices, the response has been to use the bossless workplace and to place a renewed emphasis on the humanistic approach. True False
True
Forecasting, scheduling, and break-even analysis are methods commonly used by operations management specialists. True False
True
New managers often find it challenging to maintain a healthy balance between their work lives and their personal lives. True False
True
One result of globalization is that countries, businesses, and people become more interdependent. True False
True
Supply chain management refers to managing the sequence of and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to distributors. True False
True
The bottom of the pyramid (BOP) concept proposes that corporations, by selling to the world's poorest people, can alleviate poverty and other social ills as well as make significant profits. True False
True
The cultural leader articulates a vision for the organizational culture that the employees can believe in. True False
True
The cultural leader upholds the organization's values, vision, and mission that they communicate through their actions. True False
True
The unwritten, common rules and perceptions about relationships among people and between employees and management refer to the social contract. True False
True
To achieve some outcome, such as lowering inventory, means to be goal directed. True False
True
Which of Henri Fayol's principles of management refers to the situation in which a subordinate receives orders from one—and only one—supervisor? Scalar chain Unity of direction Unity of command Division of work
Unity of command
Which activity would not be "key" to developing a global mindset? Taking an assignment overseas Watching foreign affairs on the news Getting to know a foreign friend through Facebook Traveling abroad to a foreign country Learning a second language
Watching foreign affairs on the news
Countries whose social values reflect low power distance: tolerate the unpredictable. avoid uncertainty. expect to take care of themselves. accept inequality in power. expect equality in power.
expect equality in power.
