Management 3000 - Ch 12

Clayton does well at work. He his strong, productive relationships with co-workers and is motivated to achieve and get promotions. He often does well more than expected and seeks out challenging assignments. After he applies for several promotions but is by-passed, he returns his focus to his relationships with co-workers and stops actively seeking advancement. Which theory of motivation best accounts for Clayton's behavior? a. McClelland b. Alderfer c. Maslow d. Herzberg

Alderfer

Proposals to increase the U.S. minimum wage to $15 an hour are often met with vehement objections that fast food workers should not be paid as much as or even more than emergency medical technicians or other more skilled workers. Which process theory is most consistent with this reaction? a. Learning b. Equity c. Expectancy d. Goal setting

Equity

Eric believes works hard he will meet management's goals and that if he meets management's goals, he will get a raise, which he very much wants. Which process theory is this most consistent with? a. Equity b. Expectancy c. Learning d. Goal setting

Expectancy

In the job characteristics model, skill variety, task identity, and task meaningfulness all contribute to which critical psychological state? a. Knowledge of the actual results of the work b. Interest in the provided reinforcers for the work c. Experienced meaningfulness of work d. Experienced responsibility for outcomes of the work

Experienced meaningfulness of work

Which theory of motivation proposes five types of needs that must be satisfied in sequence? a. Herzberg b. Alderfer c. McClelland d. Maslow

Maslow

Mott Business Machines has long been located in a "characterful" building reflecting the owner's quirky sense of style. Most employees, however, see it as a relic, with plumbing that is, at best, unreliable, heating and cooling systems that are out of sync with the season, inadequate wiring and connectivity, and inconvenient layout. Several employees have left because they were fed up with working conditions and many others complain on a regular basis. Concerned about the loss of valued employees, Mott's owner recently moved the business to a business park in which their facilities have reliable heating, cooling, and plumbing and adequate wiring and connectivity. Consider Herzberg's two-factor theory. Now that this significant dissatisfier has been removed, will Mott's employees now have high levels of satisfaction? a. Probably, especially if employees are allowed to decorate their spaces as they wish. b. Possibly, but only if the employees had a voice in deciding about the relocation. c. No. Good hygiene factors remove dissatisfaction but do not cause people to become highly satisfied. d. Absolutely. Satisfaction and motivation should soar.

No. Good hygiene factors remove dissatisfaction but do not cause people to become highly satisfied.

Lanford Plastics factory employees who meet their production goals every week for a month get a catered meal during the last shift of the month and are eligible for a drawing for a $100 gift card. Lanford management is using _____ to increase productivity. a. Negative reinforcement b. Social learning c. Positive reinforcement d. Extinction

Positive reinforcement

Susan is the director of a state program that is tasked with collecting delinquent child support. The majority of her staff members call parents who are delinquent on their obligation and either persuading them to make payments or arranging for their wages to be garnished. As a result, her staff is often on the receiving end of expressions of anger and frustration. While everyone has individual production expectations in terms of the number of cases they resolve either through payment or garnishment, the abuse they regularly receive has made motivation problematic. Susan decides to use the software system that tracks each employee's calls and the outcomes associated with the calls to provide each employee with a "real-time" graph showing the cumulative amount of money their calls have brought in for the state's children. When they can see how their work helps the children, their motivation increases. What is Susan making use of? a. Intrinsic motivation b. Social learning c. The making progress principle d. Equity theory

The making progress principle

The reinforcement perspective focuses on the relationship between _____. a. employee needs and employee wants b. organizational goals and employee goals c. employee behavior and its consequences d. employer expectations and employee skills

employee behavior and its consequences

The delegation of power and authority to subordinates in an organization is called _____. a. abdication b. commissioning c. empowerment d. sanctioning

empowerment

Leigh takes great pride in a job well done. This pride serves as a(n) _____ reward. a. intrinsic b. extrinsic c. consequential d. conditional

intrinsic

What are the three key elements of employee engagement? a. duty, respect, and recognition b. meaningfulness, connection, and growth c. power, rewards, and opportunities d. responsibility, flexibility, and individuality

meaningfulness, connection, and growth

The forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action are referred to as _____. a. reinforcers b. activation c. rationales d. motivation

motivation

The job characteristics model takes into account the fact that _____. a. a reinforcer that works for one person will work for almost all others b. all employees are motivated by a need for recognition c. people have no real interest in the "big picture" and only care about their job d. people have different needs for growth and development

people have different needs for growth and development

A manager who tries to help employees find work more enjoyable is tapping in to _____ motivation. a. negative extrinsic b. positive extrinsic c. negative intrinsic d. positive intrinsic

positive intrinsic