Management 301: Chapter 14 Questions

Greg has been described by his colleagues and subordinates as NOT having the ability to display authentic positive emotion when interacting with his colleagues and team members. Which of the following traits would best describe Greg? A) During meetings, Greg typically checks his email on his phone, even when the meeting topic is very important. B) When a colleague is having a bad day, Greg goes to their office to check on how they are doing. C) Greg shows great interest when listening to his subordinates when they share a concern with them. D) Greg's nonverbal communication-such as eye contact and body language-are appropriate for every interaction that he has.

A) During meetings, Greg typically checks his email on his phone, even when the meeting topic is very important. Frequently checking his email on his phone, even when the meeting topic is very important, is an example of Greg not having the ability to display positive emotions at work.

Which of the following traits are consistent with a manager who has the ability to display strong positive emotions when working with others? A) He tends to repeat what he just said louder to his employees when they do not understand what he is saying in meetings. B) She can notice an employee is having a bad day by their body language and she follows up with that employee to see how she can help. C) His employees feel a sense of relief when he is not in the office, such as being on vacation. D) Her employees feel more comfortable sharing a concern about work with a different manager.

B) She can notice an employee is having a bad day by their body language and she follows up with that employee to see how she can help. Perceiving that an employee is having a bad day by their body language and following up with that employee for support is an example of a manager who has the ability to display strong positive emotions when working with others.

Ryan has been described by his colleagues as having the ability to display authentic positive emotion when interacting with his colleagues and team members. Which of the following traits would best describe Ryan? A) Ryan often takes to social media to complain about how much his co-workers earn. B) Ryan's employees are not comfortable with talking openly with him about their concerns. C) Ryan enjoys reading a book while eating lunch alone. D) Ryan is proud of his team and cares about them as employees and as people.

D) Ryan is proud of his team and cares about them as employees and as people. Being proud of his team and caring about them as employees and as people are traits that are associated with displaying authentic positive emotion.

In the context of emotions, _________________ is the tendency of people to absorb and express the sentiments, moods, and attitudes of those around them.

Emotional Contagion Emotional contagion is the tendency of people to absorb and express the emotions, moods, and attitudes of those around them. Managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger positive emotions and behavior in employees.

In the context of personality and behavior, extroverts gain energy by focusing on personal thoughts and feelings. True False

False Introverts gain energy by focusing on personal thoughts and feelings, whereas extroverts gain energy from being around others and interacting with others.

According to psychologist Carl Jung, people gather information by sensation and intuition simultaneously. True False

False People gather information either by sensation or intuition, but not by both simultaneously. Sensation-type people would rather work with known facts and hard data and prefer routine and order in gathering information. Intuitive-type people would rather look for possibilities than work with facts and prefer solving new problems and using abstract concepts.

In the context of the components of emotional intelligence, ____________________ is the ability to connect to others, build positive associations, respond to the emotions of others, and influence others.

Relationship Management Relationship management is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others. People with relationship management skills know how to listen and communicate clearly, and they treat others with compassion and respect.

Oliver is a supervisor at a construction company. His job is to oversee the construction workers' work in terms of quality and productivity. He often feels that despite all efforts, his instructions are not being taken seriously or that he is being ignored by the workers. Upon seeking feedback, Oliver is surprised to learn that he comes across as too passive and his team sees him as a non-assertive person who cannot exert control. In the context of understanding individual behavior, Oliver's lack of assertiveness is his _____. a. blind spot b. expectancy error c. hindsight bias d. central tendency error

a. blind spot Oliver's lack of assertiveness is his blind spot which he realizes upon seeking feedback. Many people have blind spots—attributes about themselves that they are not aware of or don't recognize as problems—which limit their effectiveness and hinder their career success.

Henry is Brad's softball coach and is training him for the upcoming playoffs. One day during practice, Brad is unable to focus and plays poorly. Henry tells Brad, "Let's stop for the day. I think this weather is making you sick." In the context of understanding individual behavior, Henry has made a(n) _____ about Brad's poor play. a. external attribution b. interpersonal attribution c. dispositional attribution d. internal attribution

a. external attribution In the given scenario, Henry has made an external attribution about Brad's poor play. An external attribution says that something about the situation caused the person's behavior.

In the context of job satisfaction, managers can promote trust in the workplace by: a. ensuring that employees are unaware of business failures. b. providing the necessary training that enables employees to succeed. c. allowing employees to take leave without managerial permission. d. promoting a top-down communication and ideation approach.

b. providing the necessary training that enables employees to succeed. Managers promote trust by being open and honest in their business dealings, keeping employees informed, giving them a say in decisions, providing the necessary training and other resources that enable them to succeed, treating them fairly, and offering rewards that they value.

Ruby is a team manager at an accounting firm. If her team performs well, she assumes it is because of her superior managerial skills. However, if the team's performance is below expectations, she usually blames the complexity of the project and the team's incompetence. In the context of perception and attributions, Ruby's behavior is an example of the _____. a. fundamental attribution error b. self-serving bias c. central tendency error d. halo effect

b. self-serving bias In the given scenario, Ruby's behavior is an example of the self-serving bias. People tend to overestimate the contribution of internal factors to their successes and overestimate the contribution of external factors to their failures. This tendency, called the self-serving bias, means that people give themselves too much credit when they do well and give external forces too much blame when they fail.

Leroy is admired by his supervisors for his expertise and excellence in his work. He is, therefore, given the opportunity to deliver a formal speech at an upcoming event at office. Despite having his speech prepared and rehearsed, Leroy feels very anxious. He is certain that he will forget lines or make mistakes while delivering the speech. In the context of understanding individual behavior, which of the following dimensions of confidence does Leroy need? a. Virtue b. Self-schema c. Self-efficacy d. Power

c. Self-efficacy Leroy needs self-efficacy in order to be confident and deliver his speech flawlessly. Self-efficacy is an individual's strong belief that he or she can accomplish a specific task or outcome successfully. Self-efficacy is one dimension of self-confidence, which refers to general assurance in one's own ideas, judgment, and capabilities.

Sonia and Brigitte are coworkers. Sonia is almost always 20 minutes late to work. Brigitte says that Sonia is always late due to her careless and laidback attitude. In the context of understanding individual behavior, Brigitte has made a(n) _____ about the reason for Sonia's unpunctuality. a. external attribution b. situational attribution c. internal attribution d. interpersonal attribution

c. internal attribution In the given scenario, Brigitte has made an internal attribution about the reason for Sonia's unpunctuality. An internal attribution says that characteristics of the person led to the behavior.

In the context of emotional intelligence, which of the following statements is true of high Machs? a. They are less likely to persuade than be persuaded. b. They are predisposed to being irrational. c. They are inept at jobs that involve substantial rewards for winning. d. They are capable of lying to achieve personal goals.

d. They are capable of lying to achieve personal goals. Research shows that high Machs are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded. High Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.

In the context of attitudes and behaviors influenced by personality, which of the following statements is true of introverts? a. They lack the ability to take suggestions. b. They react in a detached way to opportunities and potential rewards. c. They tend to be poor listeners. d. They are extremely cautious and deliberate.

d. They are extremely cautious and deliberate. Introverts are more cautious and deliberate than extroverts. They tend to make more thoughtful decisions.

In the context of personality and behavior, which of the following statements is true of thinking-type individuals? a. They tend to make decisions that result in approval from others. b. They base their judgments on personal values or emotional aspects of a situation. c. They tend to make decisions more on personal feelings such as harmony. d. They base their judgments on reason and logic.

d. They base their judgments on reason and logic. Thinking-type individuals base their judgments on impersonal analysis, using reason and logic rather than personal values or emotional aspects of the situation.

In the context of emotional intelligence, which of the following statements is true of individuals high in authoritarianism? a. They refrain from criticizing others. b. They disregard conventional rules and values. c. They support the use of subjective feelings. d. They obey recognized authority above them.

d. They obey recognized authority above them. Individuals high in authoritarianism tend to be concerned with power and toughness, obey recognized authority above them, stick to conventional values, critically judge others, and oppose the use of subjective feelings. If a manager and employees differ in their degree of authoritarianism, the manager may have difficulty leading effectively.

Amit, a manager at a firm, is friends with Jeremy, his junior. They share a common hobby—golf—and play together every weekend. Amit observes Jeremy's passion for golf and assumes that he must be equally passionate about work as well. As a result, he gives top ratings to Jeremy in performance appraisal. However, Jeremy's work quality and productivity in office are actually below par. In this scenario, Amit has given top ratings to Jeremy due to the _____. a. butterfly effect b. Hawthorne effect c. Streisand effect d. halo effect

d. halo effect In the given scenario, Amit has given top ratings to Jeremy in his performance appraisal due to the halo effect. The halo effect occurs when the perceiver develops an overall impression of a person or situation based on one characteristic, either favorable or unfavorable. In other words, a halo blinds the perceiver to other characteristics that should be used in generating a more complete assessment.

Rahul and Mindy are looking at an abstract painting. Mindy thinks that the painting depicts an urban scene with skyscrapers. Rahul disagrees and says that the painting actually represents a forest in autumn. The different opinions of Mindy and Rahul about the same abstract painting are due to differences in _____. a. intelligence b. emotional stability c. conscientiousness d. perception

d. perception In the given scenario, the different opinions of Mindy and Rahul about the same abstract painting are due to differences in perception. Because of individual differences in personality, values, interests, and so forth, people often "see" the same thing in different ways.