Management 3370 Chapter 10

Team norms in an organization can create ____.

1. increased job satisfaction 2. stronger organizational commitment 3. negative behaviors, such as breaking rules 4. more trust in management OR e. All of these

The ____ is purposefully composed of employees from different functional areas of the organization.

cross-functional team

A team has finally matured into a fully-functioning team at the ____ stage of development.

performing

Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?

performing

A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.

virtual team

An organization that rewards its team members through gainsharing is ____.

sharing the financial value of performance gains.

Affective conflict ____.

typically decreases team cohesiveness

Which of the following size teams usually provides the best performance?

6 to 9

Which of the following is a method used for compensating employees for team participation and accomplishments?

Gainsharing

Minority domination tends to be a particular problem in ____.

Groups of ten or larger

Which of the following types of teams have the authority to change their composition as well as all of their tasks and work methods?

Self designing teams

Which of the following statements about team development is true?

The growth stages are forming, norming, and performing.

____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.

Affective conflict

Which of the following statements regarding cohesiveness is true?

Cohesive groups have lower turnover.

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers.

Which of the following statements describe an advantage teams have over individuals in the decision-making process?

1. Teams generate more commitment to making the decisions work. 2. Teams are able to view problems from multiple perspectives. 3. Teams can identify problems more efficiently and more quickly. 4. Teams generate more alternative solutions. OR e. All of these

Which of the following is a reason teamwork can be more satisfying than traditional work?

1. Teamwork often allows teams to receive proprietary business information that is only available to managers. 2. Teamwork provides team members with unique work opportunities. 3. Teamwork gives workers a chance to improve their skills. 4. Teamwork gives workers unique leadership responsibilities which enable them to build individual leadership skills. OR e. All of these

____ is the extent to which team members are attracted to a team and motivated to remain with it.

Cohesiveness

____ are informally agreed-on standards that regulate team behavior.

Norms

____ occurs when workers withhold their efforts and fail to perform their share of the work.

Social loafing

____ is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals.

Structural accomodation

____ describes the average level of ability, experience, personality, or any other factor on a team.

Team level

With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes

bureaucratic immunity

How are organizations using teams to help increase customer satisfaction?

by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvement

Group cohesion tends to be relatively strong at the ____ stage of team development.

norming

The ____ is created to complete specific, one-time projects or tasks within a limited time.

project team

Teams are typically required when ____.

tasks require multiple perspectives

Team rewards that depend on __________ are the key to rewarding team behaviors and efforts.

team performance rather than individual performance

In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the correct sequence, from low team autonomy to high team autonomy, is ____.

traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams

According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

work team