Management and Marketing & Casket Parts

If a casket cost $200 wholesale and was sold for $1,000, and the average overhead per funeral was $500, what would the net profit be?

$300 PrevNext

Which of the following are actual classifications of caskets according to the Casket Manufacturer's Association? 1 - cloth covered 2- veneer 3 - eco-friendly 4- metal 5- hardwood

1, 2, 3, 4 & 5. PrevNext

The metal used in the shell of a 20 gauge steel casket would be:

1/20 inch thick

What is the number of people required to conduct a full American Legion funeral service?

21

The ideal number of caskets to display in a selection room is:

22

Adult wood caskets normally increase in length in

3 inch increments

Most infant caskets increase in length in increments of

6 inches

Federal legislation that requires employer to treat applicants and employees equally regardless of age:

Age Discrimination in Employment Act

Legislation that guarantees disabled people equal access to employment, as well as access to public places:

Americans with Disabilities Act

Private investors who are willing to supply financing for new and/or risky small venture start-ups:

Angel Investors

The primary reason behind the selection of a particular casket is said to be its ____________.

Beauty and Finish

A management function which compares organizational and individual performance with predetermined standards or expected results:

Both Evaluating and Controlling

A line of credit that may be used over and over again up to a certain borrowing limit:

Both open line of credit and revolving account are correct

A written description of a new idea that projects marketing, operational, and financial aspects of a proposed business:

Business plan PrevNext

Insurance that provides monetary benefits to a business that has experienced an unforeseen peril, such as flood, fire, etc.:

Casualty insurance

Source of market data that explains where certain businesses are located:

Census of Business

Source of market data that explains where certain manufacturers are located:

Census of Manufacturing

A source of market data that compiles population statistics with regard to distribution of population by region, area, etc.:

Census of Population

The practice of trying to obtain something that is being sought by others under similar circumstances at the same time:

Competition

A type of credit granted by retailers that is used by individuals or families to purchase products from those retailers is:

Consumer Credit

This type of casket is made of natural materials such as bamboo, willow, sea grass, and cardboard.

Eco-friendly

Often abbreviated- EOQ:

Economic order quantity

The absence of employment discrimination based on race, color, religion, sex, or national origin is the purpose of this legislation:

Equal Employment Opportunity Act

Outlaws discriminatory practices in pay:

Fair Labor Standards Act

These expenses do not increase with increased business, nor do they decrease with declining business activity

Fixed expenses

Using the abbreviations: GPL for General Price List, SFGSS for Statement of Funeral Goods and Services Selected, CPL for Casket Price List, OBCPL for Outer Burial Container Price List FB for Funeral Bill Which documents, according to FTC Funeral Rule, MUST be given to the family at the completion of the Arrangements Conference for them to keep?

GPL and SFGSS only

An example of an intangible asset other than the name of a funeral home is:

Goodwill

Which of these casket types is the most expensive?

Hardwood

Tailored is a style of casket:

Interior

Those goods or stock of goods which are held for resale:

Inventory

A business that makes finished goods from raw materials by hand or machinery:

Manufacturing business

A reduction of selling price below the original selling price:

Markdown

An approach used in business valuation which determines value based upon previous sales of similar businesses:

Market value approach

The difference between merchandise cost and selling price:

Markup

A business that purchases finished goods for resale:

Merchandising business

A governmental agency with the responsibility for regulation and enforcement of safety and health matters for most employees of businesses in the United States is:

OSHA

A comparison of profit with each item of expense in the income statement expressed as a percentage of sales income:

Operating ratios

The arrangement and distribution of work among members of an organization:

Organizing

To arrange or constitute mutually related parts, each having a specific function with respect to the whole:

Organizing

The voluntary association of two or more people who have combined their resources to carry on as co-owners of a lawful enterprise, assume full risk for any liability for their joint profit:

Partnership

Insurance that protects a firm against claims that its product caused bodily injury or property damage to the user.

Product liability insurance

The process of forming a pool of qualified applicants for tasks that need to be filled:

Recruitment

A condition in which there is a possibility of an adverse deviation from a desired outcome that is expected or hoped for:

Risk

All efforts designed to preserve assets and earning power associated with a business:

Risk Management

The principal government agency concerned with the financing, operation, and management of small businesses:

SBA

A business that provides a service as opposed to a product:

Service business

An exterior finish in which the casket surface is coated with a substance that wrinkles as it dries is

a crinkled finish

Corrugated fiberboard is a material used in casket shell construction that is classified as

a wood by-product

A gasket sealed container used as either an insert into a casket or as a shipping case is

a ziegler case

Masselin is used in casket construction as a:

backing material PrevNext

That portion of the casket hardware which is grasped by the casket bearers when carrying the casket is called the:

bar

A procedure that shows separately the price of the services to be rendered and the price of the casket is

bi-unit pricing

A qualification that is absolutely necessary for the job:

bona fide occupational qualification PrevNext

An alloy of copper and tin is called:

bronze

Insurance that protects companies during the period necessary to restore property damaged by an insured peril. Coverage typically pays for lost income and other expenses related to recovery:

business interruption insurance

Which of these entities will not sell a casket directly to a bereaved family?

casket manufacturer

As per the FTC Funeral Rule the funeral director must present the family a list of the available types of caskets along with their prices. This list is referred to as the:

casket price list

A device upon which caskets are placed on top of each other for display is known as a

casket rack

The material which is not used to construct commercially available caskets is:

ceramic

A component of the casket handle is the

ear

The grouping of 3 or 4 caskets used to educate the selecting clientele in casket construction is

educational grouping

Wood that has been shredded into spaghetti like strings or thin shavings is

excelsior

The obtaining and maintaining of adequate work space and funeral equipment

facilities management PrevNext

Obtaining cash before payments are received from customers by selling off one's accounts receivable to a third party:

factoring

A material primarily used as a backing material in the construction of caskets is

fiberboard PrevNext

A procedure by which charges are broken down into a few major components such as services, merchandise, and livery is:

functional pricing PrevNext

The purchasing, pricing, display and sale of merchandise items specific to the funeral service is

funeral merchandising

The process of coating ferrous metals with zinc is

galvanizing

A strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the

gimp

A casket that is completely sealed by fusion or soldering so that it is "air tight" is said to be ______________ sealed.

hermetically

Protection against physical perils such as fire and flood where monetary compensation will allow rebuilding and recovery is called:

insurance

A pricing procedure which places a price on each and every item of service and merchandise is referred to as which one of the following methods:

itemization

Velvet is a type of casket

lining material

An example of casket hardware is:

lug

In the construction of swing bar hardware, the arm attaches the bar to the

lug

The part of the handle which is attached to the casket is the:

lug

The achieving of economical, orderly, and adequate distribution of products and services is

marketing management

Which of the following is a slightly rigid material that is used in casket interior design. It backs up or supports the visible interior fabric. The material in question is not visible when the interior is complete.

masselin

The total income of all sales divided by the number of sales is known as the:

mean sale

Vaults are

measured by inside dimensions

A casket which is made of ferrous material is classified as ___.

metal

A type of exterior covering used on a cloth covered wood casket?

moleskin

The thickness of a non-ferrous metal casket is expressed in terms of:

ounces per square foot

The wedge shaped portion of the cap of a casket at each end of the crown is the

pie

An exterior casket finish created when the base metal is coated by another metal via an electrolytic process is

plated PrevNext

Which of the following is a disadvantage of itemized pricing?

possible elimination of certain items of service resulting in loss of overhead recovery PrevNext

Which of the following is not a material used in the construction of a burial vault?

pressed wood

A division of the total into four intervals, each one representing one-forth of the total is known as a

quartile

Written summary of one's personal, educational, and professional achievements:

resume

Another name for the ogee of the casket shell is

rim

Commonly, the largest annual expense for a funeral home is

salaries

Which of the following is an expense for a funeral business?

salaries

The portion of the funeral home which contains caskets and other funeral merchandise displayed for sale is the

selection room

Birch is used in casket construction to produce:

solid wood caskets PrevNext

The main purpose of grave liners is to provide

support from the earth load

The preferred location of the selection room for accessibility and reinforcing the importance of the casket to the funeral is:

the main level of the funeral home

A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small depressed pockets defines a

tufted interior PrevNext

For each extra X in width, the interior of a wooden casket increases by:

two inches

A procedure which creates one total package for both services and merchandise is

unit pricing

A container for the cremated remains of a deceased human being is called a/n:

urn