Management Ch. 1

Top managers

1) Hold positions like CEO, COO, CFO, CIO 2) Responsible for the overall direction of the organization. 3) Creating a context for change. 4) Develop employees commitment to & ownership of the companies performance. 5) Create a positive organizational culture through language and action. 6) Monitor their business environments

First-line managers

1) Hold positions like office manager, shift supervisor, or department manager. 2) Manage the performance of entry-level employees who are directly responsible for producing a companies goods/services. 3) Responsible for monitoring, teaching, and short-term planning.

Middle managers

1) Hold positions like plant managers, regional manager, or divisional manager. 2) Responsible for setting objectives consistent with top managements goals 3) Planning & implementing sub unit strategies for achieving those objectives. 4) Coordinate and link groups, departments, and divisions within a company.

Mintzberg's Managerial Roles

1) Interpersonal roles --Figurehead --Leader --Liaison 2) Informational roles --Monitor --Disseminator --Spokesperson 3) Decisional roles --Entrepreneur --Disturbance handler --Resource allocator --Negotiator

Four functions of management

1) Planning 2) Organizing 3) Leading 4) Controlling

Team leader

1) Responsible for facilitating team activities toward accomplishing a goal. 2) Help their team members plan & schedule work, earn to solve problems, and work effectively with each other.

Effectiveness

Accomplishing tasks that help fulfill organizational objectives such as customer service or satisfaction.

Organizing

Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.

Efficiency

Getting work done with a minimum of effort, expense, or waste.

Planning

Involves determining organizational goals and a means for achieving them. Answers the question "What business are we in?"

Leading

Involves inspiring and motivating workers to work hard to achieve organizational goals.

Liaison role

Managers deal with people outside their units

Resource allocator role

Managers decide who will get what resources and how many resources they will get.

Leader role

Managers motivate & encourage workers to accomplish organizational objectives

Negotiator role

Managers negotiate schedules, projects, goals, outcomes, resources, and employee raises.

Figurehead roles

Managers perform ceremonial duties like: --greeting company visitors --speaking at the opening of a new facility --representing the company at a comunity luncheon to support local charities.

Monitor role

Managers scan their environment for information, actively contact others for information, receive a great deal of unsolicited information

Disseminator role

Managers share the information they have collected with their subordinates and others in the company.

Controlling

Monitoring progress toward goal achievement and taking corrective action when progress isn't being made. *Setting standards to achieve goals, comparing actual performance to those standards, and then making changes if necessary

Spokesperson role

Share information with people outside their departments or companies. --with shareholders or the board of directors

Management skills

Technical, human, conceptual, motivation to manage