management ch.3, MGMT 303: Ch 3, MGMT 304 Chapter 3, MGT 300: Chapter 3, MGMT 303
What are four of the groups that make up part of the task environment?
Local communities, Distributors, Government regulators, and Strategic allies
According to free-market economist Friedman, what is the only social responsibility of a business?
Making profits
A company's triple bottom line measures which aspects of its performance? (select all that apply) Financial Ethical Environmental Social Technological
Social, environmental, & financial
Which of the following economic forces within a company's general environment affect the company's performance? (Select all that apply.)
The unemployment rate Bank interest rates
_____ sometimes risk their jobs by coming forward about organizational misconduct and thus need to be protected.
Whistle-blowers
What are three examples of demographic forces that can affect an industry?
a decline in population size, a rise in church attendance, and a decrease in marriage rates
The purpose of a code of ethics is to
clearly state top management's expectations for all employees
Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______.
corporate social responsibility
Millennials in the workforce: (select all that apply) A.expect more from the organizations they do business with B.expect more from the organizations they work for C.are more concerned with profit than social responsibility D. are concerned about a corporation's ethics, motives, and methods E.want work/life balance F.want personal success more than they want a happy life
A,B,D,E
What are four of the groups that make up part of the task environment? A. Distributors B.Strategic allies C.Owners D.Board of directors E.Local communities F.Government regulators
A,B,E,F
People who are outside an organization but are still affected by the organization are called the ______.
external stakeholders
Vondra believes that if her company created a problem for the local farm community by rationing water supplies, then her company needs to give those farmers grant money so they can get back on their feet. Vondra is advocating _____ corporate social responsibility.
for
An organization's macroenvironment is also known as its _____ environment.
general
The macroenvironment is also known as the _______ environment.
general
A company's external environment consists of which two environments?
general and task
Corporate _______ is the system of company oversight designed to ensure that the interests of owners and other stakeholders are protected.
governance
Federal agencies that establish ground rules under which organizations operate are called _______.
government regulators
What are four of the groups that make up part of the task environment? A. Government regulators B. Owners C. Local communities D. Board of directors E. Distributors F. Strategic allies
A,C,E,F
A company's triple bottom line represents which three aspects? A.people B.production C.profit D.politics E.privacy F.planet
A,C,F
Which of these organizations are considered special-interest groups? Choose all that apply. A. Mothers Against Drunk Driving B. GEICO Auto Insurance C. The Securities and Exchange Commission D. People for the Ethical Treatment of Animals
A,D
When companies link up with one another in order to realize certain advantages, they are known as strategic ___________. Partners Allies Proprietors Unions
Allies
What statement regarding ethical climates is TRUE?
An ethical climate significantly affects the frequency of ethical behavior
Which of these employees is taking natural capital into consideration when making their decision?
As the department head, Trevor decides to stop sending company waste to the landfill and do a better job of recycling.
As the CEO of a pharmaceutical company, Simone learned that the government was about to block the import of one of the company's biggest-selling drugs. She decides to sell her shares of stock before the information is made public. Since she used confidential information to make her decision, she is guilty of _____.
insider trading
People who buy or sell stock illegally based on confidential company information are engaging in _____.
insider trading
Target donates millions of dollars each year in education-related grants for arts and cultural experiences, field trips, and reading programs, as well as grants to promote public safety. This is an example of _______.
philanthropy
The act of contributing money in order to benefit society is referred to as _____.
philanthropy
The act of contributing money in order to benefit society is referred to as _______.
philanthropy
A company's triple bottom line represents which three aspects?
planet people profit
Changes in the way politics shape laws and laws shape the opportunities for and threats to organizations are called ______ forces.
political-legal
A company's triple bottom line represents which three aspects?
profit, planet, and people
Suppliers are people or organizations that
provide raw materials, services, equipment, labor, or energy to other organizations.
The moral-rights approach to solving ethical dilemmas is guided by _____.
respect for human rights
What are three ways the text suggests a company can promote high ethical standards?
screen prospective employees and dismiss those who are irresponsible, institute a code of ethics to provide guidelines for employees, and create a strong ethical climate by implementing policies to be used on a daily basis
A manager's responsibility to take actions that benefit both society and the business is known as _____ responsibility.
social
A company's triple bottom line measures which aspects of its performance? (select all that apply)
social, financial, and environmental
A social audit is a systematic assessment of a company's performance in implementing _______.
socially responsible programs
A(n) _____ force represents the influences and trends originating in the human relationships of a society that may affect industries.
sociocultural
Which of these are forces within an organization's general environment? (select all that apply) Sociocultural Economic Demographic Political-Legal Technological International Physical
sociocultural, economic, demographic, political-legal, international, & technological
If you run a one-person operation with no other investors or employees, your company is a(n):
sole proprietorship
A company's external environment consists of which two environments?
task general
What are two examples of economic forces within a company's general environment?
the unemployment rate and bank interest rates
Managers often use a(n) _____ approach when making organizational decisions - using financial performance such as profit as the best definition of what constitutes an ethical choice for the company.
utilitarian
Values and _____ are the underpinnings for organizational ethics and ethical behavior.
value systems
A manager's responsibility to take actions that benefit both society and the business is known as _____ responsibility. A. social B. demographic C. value D. corporate
A
Company policy requires managers to penalize employees earning less than a "Satisfactory" rating on their annual performance review by denying them their annual 2 percent salary raise. A manager applies the penalty to each employee with less than a "Satisfactory," even if she knows that for some employees, the raise would really help their financial situation. A. Justice Approach B. Utilitarian Approach C. Individual Approach D. Moral Rights Approach
A
Four restaurants that are all seeking to attract the same customers would be categorized as _______. A.competitors B.distributors C.customers D.suppliers
A
Laila always allows her employees to take time off for charity events. She feels it is important to "give back." A.Philanthropic Responsibility B. Ethical Responsibility C. Legal Responsibility D. Economic Responsibility
A
New developments in methods for transforming resources into goods or services are called _______ forces. A. technological B. sociocultural C. economic D. demographic
A
Owners A. Internal Stakeholders B. External Stakeholders (The General Environment) C. External Stakeholders (The Task Environment)
A
A company's triple bottom line measures which aspects of its performance? (select all that apply) A.financial B.environmental C.social D.technological E.ethical
A,B,C
A person or an organization that helps another organization sell its goods and services to customers is called a(n) A. distributor. B. vendor. C. supplier. D. internal stakeholder.
A
A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal. A. ethical B. economic C. social D. sociocultural
A
Which of these are forces within an organization's general environment? (select all that apply) A. Economic B. Physical C. Political-Legal D. Technological E. Sociocultural F. Demographic G. International
All but physical
Economic Forces A. Internal Stakeholders B. External Stakeholders (The General Environment) C. External Stakeholders (The Task Environment)
B
External stakeholders include employees, owners, and the board of director, if there is a board. True False
B
Managers often use a(n) _____ approach when making organizational decisions - using financial performance such as profit as the best definition of what constitutes an ethical choice for the company. A. justice B. utilitarian C. moral-rights D. individual
B
Sociocultural Forces A. Internal Stakeholders B. External Stakeholders (The General Environment) C. External Stakeholders (The Task Environment)
B
Sofia paid for a haircut and some hair-care products at a local salon. In the task environment, Sofia would be classified as a _______. A.distributor B.customer C.supplier D.competitor
B
Technological Forces A. Internal Stakeholders B. External Stakeholders (The General Environment) C. External Stakeholders (The Task Environment)
B
_______ are regulatory agencies, such as the SEC (Securities and Exchange Commission), that establish ground rules under which organizations may operate. A. Interest groups B. Government moderators C. Government regulators D. Whistle-blowers E. Watchdogs
C
Forward-thinking organizations tend to consider _________ as the most important resource a company has. Suppliers Stockholders Employees Competitors
Employees
Which of the following aspects of a company's performance are measured by the company's triple bottom line? (Select all that apply.)
Environmental Social Financial
Select four groups that make up the task environment.
Government regulators Distributors Strategic allies Local communities
A manufacturing company decides to continue using a chemical that is leaching into the local water supply and potentially causing health problems in those who drink it because the local population is only about 2,000 people, and the company is producing low-cost, lightweight, collapsible tents for 50,000 homeless children. A. Justice Approach B. Utilitarian Approach C. Individual Approach D. Moral Rights Approach
B
According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top. A. corporate citizenship; ethical practices B. making a profit; corporate citizenship C. corporate citizenship; profit D. ethical practices; obeying the law
B
Although the ad that was sent out was wrong, Orlando felt it was important for the stores in his territory to honor the pricing - even though they were losing a little money on each sale. A.Philanthropic Responsibility B. Ethical Responsibility C. Legal Responsibility D. Economic Responsibility
B
Bio-Med Laboratories recently announced it had produced a new medication that would mitigate arthritis symptoms. This new medication is an example of a(n) _____ force. A. economic B. technological C. demographic D.sociocultural
B
Target donates millions of dollars each year in education-related grants for arts and cultural experiences, field trips, and reading programs, as well as grants to promote public safety. This is an example of _______. A. a code of ethics B. philanthropy C. sustainability D. whistle-blowing
B
The most ethical decision is that which yields the greatest good for the greatest number of people. A. Justice Approach B. Utilitarian Approach C. Individual Approach D. Moral Rights Approach
B
True or false: Unlike generations before them, Millennials have little concern for the environment and are more interested in profit over planet. True False
B
What is the BEST example of a sociocultural force affecting an industry? A. As a result of its debt crisis, Greece considered adopting its own currency and leaving the European Union. B. Sales of organic fruits and vegetables increase because more people want to eat healthier. C. The invention of the elevator created opportunities to build taller buildings. D. An increasing number of workers in the US workforce are expected to be age 60 or older within the next decade.
B
Crowdfunding is defined as ______. A) raising money by obtaining one large sum from a wealthy source B) raising money by collecting many small amounts from many people C) placing all funds within many investment sources D) placing all funds within one investment source
B)
The moral-rights approach to solving ethical dilemmas is guided by _____. A) Respect for impartial standards of fairness B) respect for human rights C) the greatest good for the greatest number of people D) individual long-term interests
B)
A company's external environment consists of which two environments? A. internal B.general C.task D.service
B,C
What are two examples of economic forces within a company's general environment? A. Hurricane Katrina B. bank interest rates C. the unemployment rate D. marijuana legalization
B,C
What are two examples of economic forces within a company's general environment? Marijuana Legalization Bank Interest Rates The Unemployment Rate Hurricane Katrina
Bank interest rates & the unemployment rate
Place the following obligations of a corporation (as identified by Carroll) in order, starting with the highest-level responsibility at the top of the list and placing the most fundamental obligation at the bottom of the list.
Being a good global corporate citizen, Being ethical in its practices, Obeying the law, and Making a profit
A distributor is sometimes referred to as a(n) A. associate B. customer C. middle man D. ally
C
A formal set of standards guiding an organization's actions is called a _____. A. benchmark B. vision statement C. code of ethics D. mission statement
C
A(n) _____ force represents the influences and trends originating in the human relationships of a society that may affect industries. A. demographic B. technological C. sociocultural D. economic
C
An organization's internal stakeholders consist of A.stockholders with more than a 5% share in the company. B.anyone with an interest in the business, including customers, suppliers, and the local community. C.employees, owners, and the board of directors.
C
An organization's standards of right and wrong that influence employee behavior are referred to as _______. A. rights B. morals C. ethics D. unions
C
As part of her job, Taylor ensures that income is reported properly. Not reporting income during the right period could result in fines. A.Philanthropic Responsibility B. Ethical Responsibility C. Legal Responsibility D. Economic Responsibility
C
As the CEO of a pharmaceutical company, Simone learned that the government was about to block the import of one of the company's biggest-selling drugs. She decides to sell her shares of stock before the information is made public. Since she used confidential information to make her decision, she is guilty of _____. A. whistle blowing B. fair trade C. insider trading D. benchmarking
C
Competitors A. Internal Stakeholders B. External Stakeholders (The General Environment) C. External Stakeholders (The Task Environment)
C
Customers A. Internal Stakeholders B. External Stakeholders (The General Environment) C. External Stakeholders (The Task Environment)
C
Managers often use a(n) _____ approach when making organizational decisions - using financial performance such as profit as the best definition of what constitutes an ethical choice for the company. A. individual B. justice C. utilitarian D. moral-rights
C
People who are outside an organization but are still affected by the organization are called the ______. A.owners B.internal stakeholders C.external stakeholders D.board of directors
C
Suppliers A. Internal Stakeholders B. External Stakeholders (The General Environment) C. External Stakeholders (The Task Environment)
C
Suppliers are people or organizations that A. compete for an organization's customers, employees, or resources. B.pay to use an organization's goods or services. C. provide raw materials, services, equipment, labor, or energy to other organizations.
C
The most ethical decision is that which will result in your own best long-term interests. A. Justice Approach B. Utilitarian Approach C. Individual Approach D. Moral Rights Approach
C
The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders. A.employee B.human C.internal D.strategic
C
The purpose of a code of ethics is to A. prevent the organization from experiencing clawbacks B. test employees for integrity and honesty C. clearly state top management's expectations for all employees D. benchmark the organization against its ethical competitors
C
Two or more organizations that join forces in order to achieve advantages that neither can perform as well alone are known as _______. A. special-interest groups B. distributor-suppliers C. strategic allies D. internal stakeholders
C
_____ forces lead to new developments in methods for transforming resources into goods or services. For example, a new technique called hydraulic fracturing (or fracking) has been developed to harvest natural gas trapped below the earth's surface. A. Economic B. Demographic C. Technological Correct D. Political-legal E. Sociocultural
C
The most ethical decision is that which is most respectful of the fundamental rights of all human beings. A. Justice Approach B. Utilitarian Approach C. Individual Approach D. Moral Rights Approach
D
The people or organizations that vie with your company for customers or resources are known as _____. A. regulators B. stakeholders C. suppliers D. competitors
D
Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______. A. whistle-blowing B. benchmarking C. association economies of scale D. corporate social responsibility
D
Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers? A.Task environment B.Management C.Board of Directors D.Stakeholders
D
_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance. A. Demographic B. Sociocultural C. Technological D. Economic
D
_____ groups try to influence specific issues, some of which may affect your organization. A. Financial institution B. Government regulator C. Labor union D. Special-interest
D
Diversity in the US workforce is increasing in terms of race, ethnicity, and age groups. These are all examples of _____ forces. Political-Legal Economic Demographic Technological
Demographic
_____ forces are influences on an organization arising from changes in the characteristics of the population, such as age, gender, or ethnic origin.
Demographic
_____ forces are influences on an organization arising from changes in the characteristics of the population, such as age, gender, or ethnic origin. Demographic Economic Sociocultural
Demographics
"Greyball," Uber's tool to evade legal authorities attempting to crack down on the company for violating local laws, most significantly affects which general environment force? A. sociocultural B. economic C. political-legal Correct D. technological E. international
E
_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance.
Economic
_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance. Sociocultural Demographic Technological Economic
Economic
_________forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance.
Economic
A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal. Ethical Social Economic Sociocultural
Ethical
An organization's standards of right and wrong that influence employee behavior are referred to as _______. Unions Rights Ethics Morals
Ethics
People who are outside an organization but are still affected by the organization are called the ____________. Board of Directors External Stakeholders Internal Stakeholders Owners
External Stakeholders
True or False: Milton Friedman would have been highly supportive of today's notion of corporate social responsibility.
False
True or false: Ethical standards do not vary among countries or cultures.
False
True or false: Unlike generations before them, Millennials have little concern for the environment and are more interested in profit over planet.
False
Postconventional
Follow internal values and standards
A company's external environment consists of which two environments? Task Service General Internal
General & Task
Conventional
Generally adhere to the expectations of others
One flaw in the _____ approach to ethical decision making is that one person's short-term self-gain may not in fact be good for everyone in the long term. individual moral-rights justice utilitarian
Individual
In the __________ approach to solving ethical dilemmas, there is the assumption that people will act ethically in the short run to avoid others harming them in the long run. moral-rights justice utilitarian individual
Individual Approach
_____ forces are changes in the economic, political, legal, and technological global system that may affect an organization.
International
Which of the following are true of an ethical dilemma in an organization? (Select all that apply.)
It forces you to decide whether to pursue a course of action that may be good for you or the company but that is unethical and possibly illegal. It often involves choosing between economic performance and social performance.
Which of these employees is involved in an ethical dilemma?
Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time.
Which employee is demonstrating ethical behavior?
Jordan did not accept a gift from his salesperson because he could tell it was a bribe to get him to buy products from the company.
One consideration of the _____ approach to ethical decisions is whether an organization's policies - such as those governing promotions or sexual harassment - are administered impartially and fairly regardless of employee gender, age, ethnicity, religion, disability, or sexual orientation. utilitarian moral-rights justice individual
Justice
Which approach to deciding ethical dilemmas asserts that an ethical decision should be guided by respect for impartial standards of fairness and equity?
Justice approach
Which approach to deciding ethical dilemmas asserts that an ethical decision should be guided by respect for impartial standards of fairness and equity? Utilitarian approach Moral-rights approach Individual approach Justice approach
Justice approach
The _____ approach to ethical decision making is guided by respect for the fundamental rights of human beings. justice utilitarian moral-rights
Moral-Rights
Preconventional
Obey managers to avoid consequences
Which of these organizations are considered special-interest groups? Choose all that apply.
People for the Ethical Treatment of Animals Mothers Against Drunk Driving
Which of these organizations are considered special-interest groups? Choose all that apply.
People for the Ethical Treatment of Animals and Mothers Against Drunk Driving
The passage of the US Patient Protection and Affordable Care Act during the Obama administration and its impact on employers is an example of which force? Technological International Demographic Political-Legal
Political-Legal
The passage of the US Patient Protection and Affordable Care Act during the Obama administration and its impact on employers is an example of which force?
Political-legal
What is the BEST example of a sociocultural force affecting an industry?
Sales of organic fruits and vegetables increase because more people want to eat healthier.
Which of these are forces within an organization's general environment?
Sociocultural Technological International Political-Legal Demographic Economic
Which of these are forces within an organization's general environment? (select all that apply)
Sociocultural, International, Demographic, Technological, Economic, and Political-Legal
_____ groups try to influence specific issues, some of which may affect your organization.
Special-interest
_________groups try to influence specific issues, some of which may affect your organization.
Special-interest
A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____. Base Shareholders Stakeholders Customers
Stakeholders
Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers?
Stakeholders
Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers? Task Environment Stakeholders Management Board of Directors
Stakeholders
Two or more organizations that join forces in order to achieve advantages that neither can perform as well alone are known as ___________. Strategic Allies Distributor-Supplies Special-Interest Groups Internal Stakeholders
Strategic Allies
Abusive _____ represents subordinates' perceptions of the extent to which their supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact. misuse supervision theft cheating
Supervision
What is an example of an international force that might affect US organizations?
The economic integration of the European Union
True or false: Local communities can be affected greatly by the entrance or exit of large businesses.
True
Managers often use a(n) _____ approach when making organizational decisions - using financial performance such as profit as the best definition of what constitutes an ethical choice for the company. justice moral-rights individual utilitarian
Utilitarian
The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people. moral-rights justice utilitarian individual
Utilitarian
_____ are the relatively permanent and deeply held underlying beliefs that help determine a person's behavior.
Values
The popular television show Shark Tank shows the shark investors gaining ownership stake in businesses in exchange for providing the businesses with money. This money is a form of _____. Insider Trading Crowdfunding Cost of Goods Sold Venture Capital
Venture Capital
What are the three levels of personal moral development proposed by Kohlberg?
acting according to internal values, obeying the rules, and following others' expectations
When companies link up with one another in order to realize certain advantages, they are known as strategic _____.
allies
What are two examples of economic forces within a company's general environment?
bank interest rates, the unemployment rate
In most for-profit and nonprofit organizations, the _______ hires the chief executive of the organization.
board of directors
Unethical acts intended to create an unfair advantage or help an employee attain benefits they would not otherwise be entitled to receive are known as workplace _____.
cheating
Local communities are important organizational stakeholders. In fact, if a community gives a company tax breaks in return for the promise of new jobs and the firm fails to deliver those jobs, the community may be able to institute a _____ and rescind the tax breaks.
clawback
An organization's ethical _____ represents employees' perceptions about the extent to which the work environment supports ethical behavior.
climate
Major changes in temperature, precipitation, wind patterns, and similar matters occurring over several decades is known as _______.
climate change
A formal set of standards guiding an organization's actions is called a _____.
code of ethics
Select all of the statements that accurately represent Hurley's views on the most important crisis in business today.
companies may think certain organizations are ethical, but that does not mean they should trust them in business today, there is a crisis of trust what is important is that organizations deliver every day on what they promise
Select all of the statements that accurately represent Hurley's views on the most important crisis in business today.
companies may think certain organizations are ethical, but that does not mean they should trust them, what is important is that organizations deliver every day on what they promise, and in business today, there is a crisis of trust
Four restaurants that are all seeking to attract the same customers would be categorized as _____.
competitors
Four restaurants that are all seeking to attract the same customers would be categorized as _______.
competitors
The people or organizations that vie with your company for customers or resources are known as _____
competitors
The people or organizations that vie with your company for customers or resources are known as _____.
competitors
Running a company and protecting the interests of owners and other stakeholders is known as _____.
corporate governance
What are three ways the text suggests a company can promote high ethical standards? A) institute a code of ethics to provide guidelines for employees B) screen prospective employees and dismiss those who are irresponsible C) promote competition among employees to foster new ideas advocate for "breaking the rules" when it enhances the triple bottom line D) create a strong ethical climate by implementing policies to be used on a daily basis
creating a strong ethical climate by implementing policies to be used on a daily basis,
Sofia paid for a haircut and some hair-care products at a local salon. In the task environment, Sofia would be classified as a _______.
customer
Those who pay to use an organization's services or to buy their goods are called ______.
customers
Recent trends show that the percentage of the labor force represented by unions has _____.
decreased
Diversity in the US workforce is increasing in terms of race, ethnicity, and age groups. These are all examples of _____ forces.
demographic
A person or an organization that helps another organization sell its goods and services to customers is called a(n)
distributor.
What are actions your book suggests that individuals can take to become more ethical consumers?
don't buy knockoff items purchase fair trade items don't purchase items that aren't ethically made or sourced provide your own bags at the grocery store
What are actions your book suggests that individuals can take to become more ethical consumers?
don't buy knockoff items, provide your own bags at the grocery store, don't purchase items that aren't ethically made or sourced, purchase fair trade items
What are actions your book suggests that individuals can take to become more ethical consumers?
don't purchase items that aren't ethically made or sourced, purchase fair trade items, don't buy knockoff items, and provide your own bags at the grocery store
Forward-thinking organizations tend to consider ______ as the most important resource a company has.
employees
In modern organizations, _____ are the most important resource.
employees
In modern organizations, _____________ are the most important resource. Machines Customers Employees Computers
employees
An organization's internal stakeholders consist of
employees, owners, and the board of directors
An organization's internal stakeholders consist of
employees, owners, and the board of directors.
A company's triple bottom line measures which aspects of its performance?
environmental, social, and financial
A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.
ethical
Behavior that is accepted as proper according to a society's prevailing values is known as _______ behavior.
ethical
An organization's standards of right and wrong that influence employee behavior are referred to as _______.
ethics
Organizations can promote _____ by creating a strong ethical climate, screening prospective employees, and instituting ethics codes and training programs.
ethics
Millennials in the workforce: (select all that apply)
expect more from the organizations they do business with, expect more from the organizations they work for, are concerned about a corporation's ethics, motives, and methods, and want work/life balance
Millennials in the workforce: (select all that apply)
expect more from the organizations they work for are concerned about a corporation's ethics, motives, and methods want work/life balance expect more from the organizations they do business with
people who are outside an organization but are still affected by the organization are called the ______.
external stakeholders
Purchasing _____ items increases the chances that your money will help provide a decent wage for the people who made them.
fair trade
Banks, savings and loans, and credit unions are all examples of _______ institutions and are stakeholders within the task environment.
financial
The Sarbanes-Oxley Reform Act was established to monitor ______ of public institutions.
financial records
The macro-environment is also known as the _______ environment. General Fixed External Internal
general
The rise in the average temperature near the Earth's surface due to an increase in greenhouse gases in the atmosphere is called _____ and is one aspect of climate change.
global warming
In the __________ approach to solving ethical dilemmas, there is the assumption that people will act ethically in the short run to avoid others harming them in the long run.
individual
One flaw in the _____ approach to ethical decision making is that one person's short-term self-gain may not in fact be good for everyone in the long term.
individual
Sociocultural forces are defined as
influences and trends originating in a country's, a society's, or a culture's human relationships and values that may affect an organization or industry.
The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders.
internal
The people inside of an organization who have an important stake in how it performs are the organization's _____________ stakeholders. Internal Human Strategic Employee
internal
A social audit
is a systematic assessment of a company's performance in implementing socially responsible programs.
One consideration of the _____ approach to ethical decisions is whether an organization's policies - such as those governing promotions or sexual harassment - are administered impartially and fairly regardless of employee gender, age, ethnicity, religion, disability, or sexual orientation
justice
What are four of the groups that make up part of the task environment?
local communities, government regulators, suppliers, and strategic allies
According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top.
making a profit; corporate citizenship
A distributor is sometimes referred to as a(n)
middle man
The _____ approach to ethical decision making is guided by respect for the fundamental rights of human beings.
moral-rights
The value of resources such as topsoil, air, water, and genetic diversity, upon which humans depend, is known as _______ capital.
natural
What are the three levels of personal moral development proposed by Kohlberg? obeying the rules basing decisions on personal gain being independent of others following others' expectations acting according to internal values
obeying the rules, following others' expectations, & acting according to internal values
The ______ of an organization consist of all those who can claim it as their legal property.
owners
Marta and her sister Ingrid co-own an organic food stand at the local public market. What type of ownership does this represent?
partnership
Customers are the element of an organization's task environment who
pay to use the organization's goods or services.
A company's triple bottom line represents which three aspects? production planet profit privacy politics people
people, planet, profit
A company's triple bottom line represents which three aspects?
people, profit, planet
What are two functions of the board of directors for a company?
set overall strategic goals for the firm and approve salaries of top management
A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____.
stakeholders
A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together to make up the company's _______________. base stakeholders customers shareholders
stakeholders
Government regulators are considered as part of a firm's _____.
stakeholders
If you purchase shares of stock in a company, you are a(n) _____ in that company.
stockholder
The board of directors for a for-profit organization would be elected by the ______.
stockholders
Two or more organizations that join forces in order to achieve advantages that neither can perform as well alone are known as _______.
strategic allies
What are four of the groups that make up part of the task environment? Strategic allies Owners Distributors Local Communities Government Regulators Board of Directors
strategic allies, distributors, local communities, & government regulators,
Abusive _____ represents subordinates' perceptions of the extent to which their supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact.
supervision
A company or person that provides raw materials, services, equipment, labor, or energy to another organization is called a(n) _____.
supplier
The eleven groups that present a company with its daily tasks to handle represent the company's _____ environment.
task
The ten groups that present a company with its daily tasks to handle represent the company's _____ environment.
task
The ten groups that present a company with its daily tasks to handle represent the company's ______ environment. Managerial Behavioral Internal Task
task
Bio-Med Laboratories recently announced it had produced a new medication that would mitigate arthritis symptoms. This new medication is an example of a(n) _____ force.
technological
New developments in methods for transforming resources into goods or services are called _______ forces.
technological
According to Fordham professor Hurley, there is not a crisis of ethics in business today but a crisis of _____.
trust
An employee organization that represents hourly workers as opposed to salaried employees is called a(n) ______.
union
The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.
utilitarian
The popular television show Shark Tank shows the shark investors gaining ownership stake in businesses in exchange for providing the businesses with money. This money is a form of _____.
venture capital
An employee who reports organizational misconduct to the public is known as a(n) _____.
whistle-blower
Those who pay to use an organization's services or to buy their goods are called ______. A.shareholders B. suppliers C. customers D. stakeholders
C
Employees A. Internal Stakeholders B. External Stakeholders (The General Environment) C. External Stakeholders (The Task Environment)
A
The Sarbanes-Oxley Act of 2002 established requirements for ____. Noncompliance can result in penalties of A.proper financial record keeping for public companies; as much as 25 years in prison. B. all corporate financial records to be made public; as much as $5 million. C. proper financial record keeping for government organizations; as much as 25 years in prison. D. proper financial record keeping for private companies; as much as 20 years in prison. codes of ethics guidelines for organizations; as much as $2 million.
A
The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people. A.utilitarian B. individual C. moral-rights D. justice
A
The macroenvironment is also known as the _______ environment. A. general B. external C .internal D. fixed
A
The most ethical decision is that which best upholds impartial standards of fairness and equity. A. Justice Approach B. Utilitarian Approach C. Individual Approach D. Moral Rights Approach
A
The ten groups that present a company with its daily tasks to handle represent the company's _____ environment. A.task B. managerial C. behavioral D. internal
A
When a food distributor considers changing the products it markets in the southern states because of an increasing percentage of customers from Central and South America, it is examining the ____ forces at work in the southern United States. A. demographic B. legal C. technological D. economic E. political
A
Which of these employees is involved in an ethical dilemma? A. Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time. B.Sun-Jun is concerned that new government regulations will cost his company more in production costs. C. Mia accepted the job as an administrative assistant at her company a year ago but is now thinking about looking for another job. D. Kimberly is choosing whether to import necessary parts to save money or to continue using a domestic supplier.
A
What are two requirements established by the Sarbanes-Oxley Act of 2002?
A company's CEO and CFO must certify the accuracy of the company's financial reports. and An organization must put procedures and guidelines in place for audit committees.
Which of these employees is involved in an ethical dilemma? A) Sun-Jun is concerned that new government regulations will cost his company more in production costs. B) Mia accepted the job as an administrative assistant at her company a year ago but is now thinking about looking for another job. C) Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time. D) Kimberly is choosing whether to import necessary parts to save money or to continue using a domestic supplier.
C)
An organization's internal stakeholders consist of: A) Anyone with an interest in the business, including customers, suppliers, & local community B) Stockholders with more than 5% share in the company C) Employees, owners, & the board of directors
C) Employees, owners, & the board of directors
Unethical acts intended to create an unfair advantage or help an employee attain benefits they would not otherwise be entitled to receive are known as workplace _____. Violations Ethics Cheating Abuse
Cheating
Local communities are important organizational stakeholders. In fact, if a community gives a company tax breaks in return for the promise of new jobs and the firm fails to deliver those jobs, the community may be able to institute a _____ and rescind the tax breaks. Takeback Proprietorship Union Clawback
Clawback
The people or organizations that vie with your company for customers or resources are known as ______________. Stakeholders Suppliers Competitors Regulators
Competitors
A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____. A.shareholders B.base C.customers D.stakeholders
D
According to free-market economist Friedman, what is the only social responsibility of a business? A. Corporate philanthropy B. Being a good global citizen C. Environmental sustainability D. Making profits
D
Asher is diligent at controlling costs in his area. He is always mindful of profitability. A.Philanthropic Responsibility B. Ethical Responsibility C. Legal Responsibility D. Economic Responsibility
D
Evan and Sia Steele are wealthy entrepreneurs who are very interested in helping children who have been abused. What philosophy would they choose to implement? A. corporate governance B. mentoring C. corporate sustainability D. philanthropy E. corporate ethics
D
