Management Ch.9 & 10 Smartbook

A(n) __________ is a complaint by an employee that management has violated the terms of the labor-management agreement.

grievance

feedback

how can the diagnosis be further refined?

evaluation

how well has the intervention worked?

Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.

incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.

incentives

Compensation includes:

incentives benefits wages or salaries

The process of creating something new that can be applied profitably is referred to as ______.

innovation

changing

introducing new information, perspectives, and models of behavior

Hourly workers at Brite Electroplating have joined an organization to protect their interests by bargaining with management over job-related issues. This organization is a(n) _____.

labor union

Which is a purpose of organizational development?

managing conflict

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.

objective

Programs that help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities are known as _________ programs.

onboarding

Helping a new employee to learn the ropes of the organization and fit easily into the new job is known as ______.

orientation

downsizing

Permanent dismissal, often related to a company-wide reorganization

Strategic human resource planning is focused on which two initiatives?

Predicting future employee needs Understanding current employee needs

Which of the following is an adaptive change in an organization?

Reintroduction of a practice familiar to the organization

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.

recruiting

Individuals who are asked to provide assessments of former employees are known as _____.

references

A labor ________ is an organization of employees formed to protect and advance members' interests by bargaining with management over job-related issues.

union

Which form of workplace labor agreement is now considered illegal?

closed shop

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.

collective bargaining

The process through which the union and management negotiate pay, benefits and other work terms is _____.

collective bargaining

Organizational development can be used to manage ______ within an organization.

conflict

One assumption of a systems approach to change is that change ______.

creates a ripple effect through an organization

unfreezing

creating the motivation to change

diagnosis

what is the problem?

intervention

what should we do about it?

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.

an objective appraisal

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?

assessment

The first step in the unionization process is to have workers sign _______ which designate a certain union as the workers' bargaining agent.

authorization cards

refreezing

supporting and reinforcing the new behavior

_______ occurs when an employee abandons, resigns, retires, or is terminated from a job, and the employer seeks to replace him or her.

turnover

What are the stages of the Lewin model for change?

unfreezing changing refreezing

A union may ask an employer for official recognition after at least _______ percent of workers have signed authorization cards.

30%

Research shows that performance declines about ______ percent of the time after receiving feedback.

38%

Which terms describe good performance expectations?

Achievable Specific

Which type of change implementation makes employees feel the least threatened?

Adaptive change

Benefits

Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

Fair Labor Standards Act

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.

Fair Labor Standards Act

A performance appraisal is likely to contain which two of the following types of information?

Assessment of performance Performance feedback

_______ occurs when an employee retires or when the company eliminates his or her job, and the employer leaves the vacancy unfilled.

Attrition

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?

Civil Rights Act of 1964

Which of the following are among the seven methods of fostering innovation?

Create an innovation strategy Institute the necessary human resource policies, practices, and procedures Get commitment from top managers Establish the required structure and processes

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

Demographic characteristics

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?

Discipline

closed shop

Employers may hire only workers for a job who are already in the union.

Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?

Equal Employment Opportunity Commision

The human brain is wired to do which of the following after receiving feedback?

Highlight past losses and failures Amplify feelings of anger, guilt, or shame

_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

Human resource

Research has shown that an effective employee socialization program has which of the following effects?

Improved employee performance Enhanced job satisfaction Reduced turnover

Incentives

Inducements to attract and retain top performers or induce employees to be more productive

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

It creates legal risk due to the perception of bias. The system gets rid of talented as well as untalented people. It results in reduced employee performance.

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

What is the best method to avoid becoming defensive when receiving feedback?

Let the speaker finish and ask questions afterward.

When crafting a solution to a problem during a performance appraisal, what should employers do?

Make themselves available for further questions or feedback. Get the employee's input.

Wages or salary

Monetary payments to employees in exchange for doing their jobs

Which two of the following are concerns that a manager should consider when an employee is promoted?

Nondiscrimination Fairness

Which of these requires organizations to provide employees with nonhazardous working conditions?

OSH Act

Which legislative act was passed to ensure safe and healthy working conditions for employees?

Occupational Safety and Health Act (OSHA)

Which of the following initially handles a grievance filed by an employee?

Shop steward

Which of the following are not legal bases for hiring and promotion decisions?

Skin color Gender Religion

Which statement about organizational development is true?

Successful organization development usually involves multiple interventions.

layoff

Temporary dismissal from an organization, likely due to economic conditions

What are supertrends that are currently affecting the future of business?

The way we work is being impacted by offshore suppliers. Competitive advantage is coming increasingly from knowledge, not information.

Many employers are wary of giving references for which of the following reasons?

They fear that negative reviews may result in former employees suing the company. They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer.

Which of the following are typical reasons for which employees might be transferred?

To retain their interest and motivation by being presented with a new challenge To broaden their experience in being assigned to a different position To solve employee problems, such as personal differences with a boss To solve organizational problems by using their skills at a another location

open shop

Workers may choose to join or not join a union.

union shop

Workers must join the union within a specific time after being hired.

agency shop

Workers must pay equivalent of union dues, but are not required to join the union.

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

Working conditions Job security Employee benefits Employee compensation

Performance management is defined as

a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Human resource (HR) management is defined as

activities managers perform to plan for, attract, develop, and retain an effective workforce.

George is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______.

base pay

______ is the basic wage or salary paid to employees in exchange for doing their jobs.

base pay

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.

benefits

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.

benefits

People tend to become ______ when they feel attacked or threatened during feedback, a stance that can lead to shutting down or trying to prove that the feedback giver is wrong.

defensive

________ occurs when an employee remains in employment with the company, but their current responsibilities, pay, and perquisites are taken away.

demotion

Organizational _____ is a set of techniques for implementing planned change to make people and organizations more effective.

development

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.

development

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace __________.

discrimination

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?

downsizing

Which of the following is a demographic characteristic that is a force for change outside the organization?

education

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

evaluation

The third step in the organization development process is ______.

evaluation

When Keisha started her new job, she went through ______ to help her transition and fit smoothly into the job and organization. The company is small so this process consisted primarily of employees welcoming her, "showing her the ropes," and inviting her to the annual picnic that was coming up soon.

orientation

What are the three parts of a systems model of change?

outputs inputs target elements of change

A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.

performance appraisal

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.

performance management

firing

permanent dismissal for cause

When a change is made to a product or service that changes its appearance or performance, this is known as a(n) ______ innovation.

product

Moving an employee to a higher-level position is called ________.

promotion

The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called __________.

ratification

Making changes in response to problems or opportunities as they arise, rather than attempting to foresee them, is referred to as ______ change.

reactive

Reactive change is change that ______.

responds to problems or opportunities as they arise

An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.

sideways

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.

strategic

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

supertrends