Management Chapter 11

___ is defined as clear and distinct lines of authority among all positions in an organization. A. Delegation B. Autonomy C. Span of management D. Chain of command E. Scalar principle

Chain of Command

The term ___ suggests that there must be a clear and unbroken line of authority and responsibility from the lowest to the highest position. A. Delegation B. Autonomy C. Unity of command D. Chain of command E. Scalar principle

Chain of command

effective delegation incorporates all of the following except: A. closely supervising the subordinate following the delegation B. granting sufficient authority to do the job C. assigning responsibility to the subordinate D. making the subordinate accountable for results

Closely supervising the subordinate following the delegation

All of the following are bases for departmentalization except: A. Location B. Function C. Product D. Compensation E. Sensing

Compensation

another name for span of management is a span of...

Control

Linking together the activities of the various parts of an org. to promote harmonious movement toward org. goals.

Coordination

At Cornercopia plant nursery.... A. Mixed B. Functional C. Pooled D. sequential E. Hierarchical

Cornercopia nursery= Sequential

Which of the following is NOT a part of the organizational structure? A. Designing Jobs. B. Grouping Jobs. C. Decision Making D. Establishing reporting relationships

Decision Making

The opposite of micromanaging is A. Span of management B. unity of command C. Decentralization D. Delegation E. Departmentalization

Delegation

_____the grouping of jobs into some logical arrangement.

Departmentalization

In theory, delegation from a manager to a subordinate consists of:

Assigning responsibility, Granting authority and Creating Accountability

Is the systematic retention of power and decision making authority by top management.

Centralization

an organization is ___ when power and control are kept at the top of levels of management

Centralized

What causes an org. to decentralize?

A dynamic or complex environment

Giovanna is very competent. She works in a relatively predictable environment. All of his subordinates do the same activity with few problems. This situation calls for: A. A wide span of management B. Delegation C. a tall organization D. a decentralized organization E. a narrow span of management

A wide span of management

Which of the following statements doe NOT describe an advantage of product departmentalization? A. Performance of individual product lines is easy to assess. B. administrative costs are lower. C. sales forecasting is easier D. All similar activities within an org. can be done simultaneously.

Administrative costs are lower

Organizing...

All of these

Tammy=

Broad span of control

is the systematic distribution of power and authority to middle and lower level managers throughout the org.

Decentralization

___ deal with the distribution of authority. A. departmentalization and coordination B. centralization and departmentalization C. decentralization and delegation D. span of management and delegation

Decentralization and Delegation

army officers use an expression not in my lane which derives from the basic marksmanship function of establishing firing lanes for who fires at which targets. the idea is to spread people over the whole area so you dont fire at the same target. This is an example of...?

Departmentalization

Gracicunas qualified three kinds of interactions with subordinates. They are:

Direct, Cross, and group

The primary reason for coordination in organizations is A. due to the requirements for centralized decision making B. due to the need to foster more delegation C. due to the interdependence of work units and groups D. to keep the organizational structure as flat as possible E. to break the organizations overall task into its component parts.

Due to the interdependence of work units and groups.

WHICH OF THE FOLLOWING STATEMENTS DESCRIBES AN ADVANTAGE OF JOB SPECIALIZATION? A. Managers become experts. B. Managers can exercise greater control C. Employees become experts D. developement of equipment is facilitated E. All of these

Employees become experts

The primary reason for delegation is to A. Make performance appraisals easier to evaluate B. incorporate the unity of command principle C. increase the span of management D. increase subordinate motivation E. enable managers to get more work done.

Enable managers to get more work done

Job _____ requires that autonomy be part of the job. A. Rotation B. Specialization C. Enlargement D. Enrichment E. Delegation

Enrichment

The extent to which workers know how well they are doing in their jobs is called A. Evaluation B. Feedback C. Autonomy D. Compensation E. Sensing

Feedback

The job characteristics approach to job design is a specific method for taking account both the work system and employee preferences. Its similar to the more general ____approach. A. Work Teams B. Job Enlargement C. Job enrichment D. Job Rotation E. Job specialization

Job Enrichment

In which alternative to specialization does the job itself remain the same, which means satisfaction usually wanes quickly? A. Job enrichment B. job enlargement C. Job rotation D. work teams E. job characteristics approach

Job Rotation

_____ is defined as systematically moving employees from one job to another. A. Job specialization B. Job Rotation C. Job enlargement D. Job Enrichment E. Work Teams

Job Rotation

_____departmentalization has the advantage of reducing the number of skills a manger must possess. A. Location B. Functional C. Product D. Customer E. Sequential

Functional

____ is the determination of an individual's work-related responsibilities. A. Delegation B. Job design C. Org. Structure D. Org. Design E. Departmentalization

Job Design

Although a pay increase would be useful when a change in job design is made, for which of the following would it be expected? A. Job enlargement B. Job rotation C. Job enrichment D. creation of work teams E. Job specialization

Job Enlargement

One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current. They once only had to teach but now they have to do so many other duties that they dont feel they are doing anything well. In this case_____did not produce satisfied workers.

Job Enlargement

Susan is a joke writer for late night television. She used to receive the "setups" someone else wrote. Now she is included in writing the setups. This is an example of A. Job enlargement B. Job Enrichment C. Job Specialization D Job rotation E. a narrow span of management

Job Enrichment

Some companies now have a chief ethics officer. They usually have a legal background and are responsible for whistle-blowing, ethics training, financial statements review, and investigations. This is an Example of ______.

Job Specialization

Veronica has a high growth-need. she never wants to feel stagnant. She would like ____ A. Job enlargement B. Job specialization C. Job rotation D. Job characteristics approach E. Job enrichment

Job characteristics approach

Lawrence Burch is a tire handler for the Newman racing team. The pit crews in auto racing use.. A. Job enlargement B. job enrichment C. job rotation D. job specialization E. job characteristic approach

Job specialization

Procter and Gamble is departmentalized,on the basis of product. Which of the following characteristics would you expect to find at Procter and Gamble? A. High levels of functional specialization B. A dual Command structure C. More effective evaluation of the performance of individual products or product groups than with functional departmentalization. D. Slow and bureaucratic decision making

More effective evaluation of the performance of individual products or product groups than with functional departmentalization.

Sailaja=

Narrow Span of control

When departments operate with little interaction, and the profits and losses are simply added together, the units operate with ___ interdependence. A. mixed B functional C. Pooled D. sequential

Pooled

GM has a division for GMC trucks and one for buicks, oldsmobiles, and cadillacs. This is an example of _____departmentalization. A. Location B. Functional C. Product D. Customer E. Sequential

Product

At BMW A. Mixed B. Functional C. Pooled D. sequential E. Reciprocal

Reciprocal

The Public relations department at Siemens depends on information provided by other departments to write a press release. A. Mixed B. Functional C. Pooled D. Sequential E. Reciprocal

Reciprocal

The activities of a hospital depend on information sharing between admissions nurses and doctors. What level of interdependence is this? A. Reciprocal B. Functional C. Pooled D. Sequential E. Hierarchical

Reciprocal

Rose Marie's boss tells her what to do, not how to do it. Which of the following statements is true? A. Rosie Marie must view the job as important to the firms successes. B. Rosie Marie apparently has a high degree of autonomy in her job. C. The job must allow Rose Marie to use many of her skills D. Rosie Marie must have high growth need strength.

Rosie Marie Apparently has a high degree of autonomy in her job.

Workers in a mcdonalds are trained to cook clean fill drinks and take orders. during a shift they work each job for one hour. This is an example of

Rotation

___ can be used to balance specialization.

Rotation

Managers plan, control, organize, and lead. They need good people abilities as well as analytical abilities. A managers job has: A. Task significance B. Feedback C. Autonomy D. Task Identity E. Skill Variety

Skill Variety

Job ______ refers to the degree which the organization's overall task is broken down and divided into smaller component parts. A. Delegation B. Decentralization C. Specialization D. Organization E. Departmentalization

Specialization

The starting point for all job design activities is determining the level of desired A. authority B. Departmentalization C. Specialization D. authority E. Responsibility

Specialization

Which of these is associated with a smaller span of management? A. More job rotation B. Work that is standardized C. Subordinates who are widely dispersed D. Tasks that are very similar E. Subordinates who prefer low supervision

Subordinates who are widely dispersed

The Phrase "a mothers work is never done" identifies the lack of _____mothers have. A. Task significance B. Feedback C. Autonomy D. Task Identity E. Skill Variety

Task Identity

Which of the following statements describes a characteristic if job rotation? A. As a training device, it reduces flexibility and worker skills. B. the jobs themselves remain the same C. the jobs involved are usually difficult and complex.

The Jobs themsleves remain the same

When managers delegate responsibility and grant authority to their subordinates: A. they diminish their own power and authority B. they diminish they own capability to get things done C. they are using an inefficient training method D. they are still ultimately responsible for the results E. good performance by subordinates will be viewed as a threat to the managers own careers.

They are still ultimately responsible for the results

Decentralization is NOT usually pursued: A. in an uncertain environment B. in a complex environment C. when lower level managers are talented leaders D. when decisions that must be made on a daily basis are relatively minor E. when the home office wants to maintain control

When the home office wants to maintain control

Which of the following statements describes specialization? A. Automation of production processes is more difficult with specialization B. specialization always reduces the amount of available transfer time. C. Employee training is more costly D. With specialization, workers are more likely to be absent.

With specialization workers are more likely to be absent

In large organizations you would expect to find____departmentalization(s). A. Location B. Functional C. Product D. Customer E. a combination of two or more

a combination of two or more

Life guards at a pool change positions every hour they use job...

rotation

____results from max. delegation throughout the organization. A. job design B. vertical work loading C. decentralization d. horizontal work loading e. specialization

decentralization

a pastor at a large church shares responsibility with a student ministries coordinator. this is an example of A. decentralization B. delegation C. departmentalization D. Span of management incrementing E. unity of command

delegation

when delegating, a supervisor should do all of the following except: A. grant authority B. Assign responsibility C. develop a control system D. Create accountability E. develop subordinates

develop a control system

Which of the following refers to the number of subordinates who report directly to a given manager? A. Delegation B. Authority C. span of management D. departmentalization E. delegation

span of management