management chapter 13 quiz

A committee investigating the impacts of health care reform on the organization is an example of a(n) _____. organized group informal group informal team official group formal group

formal group

The workers on the night shift at a manufacturing plant would be considered a(n) ______ team. continuous improvement cross-functional project production action

production

For a manager, building an effective team requires work, but the payoff is _____. employees who will work overtime, often without expecting to be paid for it employees who will do as you say without questioning you more responsibilities for you and other managers good relationships with others in the company, especially your superiors a stronger, better-performing work unit

a stronger, better-performing work unit

The final stage of group and team development is known as _____. performing avoidance assessing measuring adjourning

adjourning

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior. work rules task roles quality standards norms personality conflicts

norms

In ______ teams, the traditional clear-cut distinction between manager and managed is blurred as nonmanagerial employees are delegated greater authority and granted increased autonomy. action problem-solving self-managed collaborative virtual

self-managed

Which of the following is not a consideration in building a group into an effective team? motivation through accountability performance goals and feedback seniority roles size

seniority

Marcie frequently requests meetings between her team and counterparts in Portland. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. Marci plays a ______ role for her team. task relationship cohesiveness maintenance leadership

task

A collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company, is known as a(n) _____. informal organization team informal union association group

team

Which of the following is most important for the team leader to encourage during the storming stage of group and team development? empowerment among members completing the task socializing among members voicing of disagreements celebration of accomplishments

voicing of disagreements