Management Chapter 16:

Types of Organizational Cultures

1) Clan Culture - characterized by strong internal focus with a high degree of flexibility and discretion 2) Adhocracy Culture - characterized by flexibility and discretion along with an external focus 3) Hierarchy Culture - characterized by internal focus along with emphases on stability and control 4) Market Culture - reflects values that emphasize stability and control along with external forces

Ethics Dimension of Organization Culture

Focuses on ensuring an organization emphasizes not only what is good for the company but what is also good for other humans

Organizational Ceremony

Formal activity conducted on important organizational occasions

Healthy Organization Characteristics

1) openness and humility from the top to the bottom 2) environment of accountability and personal responsibility 3) freedom for risk-taking within appropriate limits 4) a fierce commitment to "do it right" 5) a willingness to tolerate and learn from mistakes 6) unquestioned integrity and consistency 7) a pursuit of collaboration, integration, and holistic thinking 8) courage and persistence in the face of diffucilty

Value

A person's or group's belief in which they have an emotional investment

Unhealthy Organizational Culture

Does not facilitate the achievement of the organization's mission and objectives

Spritituality Dimension of Organization Culture

Encourages organization members to integrate spiritual life and work life

Innovation Dimension of Organization Culture

Encourages the application of new ideas to improve organizational processes, products, and services

Diversity Dimension of Organization Culture

Encourages the existence of basic human differences among members

Customer Dimension of Organization Culture

Focuses on catering to the needs of those individuals who buy the good or services the organization produces

Quality Dimension of Organization Culture

Focuses on ensuring a product, in the opinion of the customer, does what it is meant to do

Healthy Organization Culture

Facilitates the achievement of the new organization's mission and objectives

Organizational Subculture

Mini-culture within an organization that can reflect the values and beliefs of a specific segment of the organization

Organizational Saga

Narrative describing the adventures of a heroic individual or family significantly linked to an organization's past or present

Organizational Symbol

Object that has meaning beyond its intrinsic content

Organizational Myth

Popular belief or story that has become associated with a person or institution and is considered to illustrate an organization culture ideal

Organizational Culture

Set of values that organization members believe in

Organizational Storytelling

The act of passing along organizational myths and sagas to members

Organizational Commitment

The dedication of members to uphold the values of the organization

Organizational Socialization

The process by which management can appropriately integrate new employees into the organizational culture

Dominant Organization Culture

The shared value about organizational functioning held by the majority of members