Management Exam 1 (210) pt.1

Conceptual

ability to see the organization as a whole system and relationships among its parts

The four subfields of the classical perspective include: a.managementscience, behavioral sciences, human resources, and administrative principles. b.bureaucratic organizations, management science, systems thinking, and human relations. c.administrative principles, bureaucratic organizations, management science, and scientific management. d.scientific management, management science, systems thinking, and management science. • e.none of these.

administrative principles, bureaucratic organizations, management science, and scientific management.

High performance

attainment of organizational goals by using resources in and efficient and effective manner

Which of the following perspectives emphasized a rational, scientific approach to the study of management and sought to turn organizations into efficient operating machines?

classical perspective

Supply chain management

managing the sequence of suppliers and purchasers; covers all stages of processing

Subsystems

parts of a system that depend on one another

System

set of interrelated parts that function as a whole to achieve a common purpose

Three categories of management skills

technical, human, conceptual

Big data analytics

technologies, skills, and processes for searching and examining massive, complex sets of data to uncover hidden patterns and correlations

Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of: a.scientific management. • b.the bureaucratic organizations approach. c.management science. d.the human resources perspective. e.all of these.

the bureaucratic organizations approach.

Human skills

the manager's ability to work with and through other people, and to work as a group member

classical perspective

- Emerged during the nineteenth and early twentieth centuries • Emphasized a rational, scientific approach to the study of management Four subfields - Scientific management - Bureaucratic organizations - Administrative principles - Management science

Bossless workplace

- Many don't work in a regular office - Accountable to the customers and the team - Advantages • Increased flexibility, greater initiative and commitment, better and faster decision making - Disadvantages • Must invest in training and development

Management roles accomplish four functions

- Planning - Organizing - Leading - Controlling

Which of the following is a critical management misstep?

.All of these

To help people do and be their best, today's effective managers are

.enablers

Synergy

: the whole is greater than the sum of its parts

Conceptual, human, and technical skills are important to which managerial level?

All levels of management

Which of the following is considered to be a social media program? a. Company online community page b. Video channel c. Microblogging platform d. Wiki for virtual collaboration

All of these

Management Science

Also referred to as quantitative perspective • Applies mathematics, statistics, and other quantitative techniques to management decision making and problem solving

UPS is successful in the package delivery market. One important reason for this success is the concept of: - A: Globalization - B: Employee flexibility - C: Loose standards - D. Bureaucracy - E. A nonbureaucratic organizational system.

Bureaucracy

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of the following functions?

Controlling

Organizational effectiveness

Degree to which the organization achieves a stated goal

Theory X and Theory Y were developed by:

Douglas McGregor

Human Relations Movement

Effective control comes from within the employee • Hawthorne studies were key contributor • Human relations played key variable in increasing performance • Employees perform better when managers treat them positively • Shaped management practice and research

Humanistic Perspective: Early Advocates

Empowerment: facilitating instead of controlling employees Informal organization: cliques, informal networks, and social groupings Acceptance theory of authority: people can choose to follow management orders

Administrative Principles

Focused on the entire organization Identified five functions of management - Planning - Organizing - Commanding - Coordinating - Controlling

Horizontal Management

Functional managers: Responsible for departments that perform a single task • General managers: Responsible for several departments that perform different functions

Which of the following was a key finding in the Hawthorne studies? - A. Stronger lighting increased productivity. - B. More money resulted in increased productivity. - C. Productivity declined in all experiments. - D. Higher temperatures reduced productivity. - E. Human relations increased productivity.

Human relations increased productivity.

Which of the following management perspectives occurred first? a. Total quality management b. Systems thinking c. Social business d. Contingency view e. Humanistic perspective

Humanistic perspective

Scientific Management

Improve efficiency and labor productivity through scientific methods Management decisions would be based on precise procedures based on study

Bureaucratic Organizations

Organization depends on rules and records • Max Weber, a German theorist, introduced the concepts • Manage organizations on impersonal, rational basis

Organizational efficiency

Refers to the amount of resources used to achieve an organizational goal

Managers role

Set expectations for a manager's behavior • Three categories of management roles - Informational - Interpersonal - Decisional

Organization

Social entity that is goal-directed and deliberately structured

Which of the following refers to managing the sequence of suppliers and purchasers and covers all stages of processing, from obtaining raw materials to distributing finished goods to consumers?

Supply chain management

Systems thinking

The ability to see the distinct elements of a situation as well as the complexities Managers must understand subsystem interdependence and synergy

McGregor Theory X and Theory Y

Theory X (classical) - individuals who dislike work need to be directed and controlled Theory Y - those who like work will organise themselves

Vertical Management

Top managers: Responsible for the entire organization • Middle managers: Responsible for business units and major departments • Project managers: Responsible for temporary work projects involving people from different levels and companies • First-line managers: Responsible for production of goods and services

Leading is the use of influence to motivate employees to achieve organizational goals.

True

Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling in all organizations. True or False?

True

One of the criticisms of scientific management is it did not acknowledge variance among individuals.

True

Humanistic Perspective

Understand human behaviors, needs, and attitudes in the workplace

Time management

Using techniques that enable you to get more done in less time and with better results, be more relaxed, and have more time to enjoy your work and your life

Social media programs

include company online community pages, wikis, social media sites, video channels, microblogging platforms, and company online platforms

The degree to which an organization achieves a stated goal refers to:

effectiveness.

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

efficiency

One of the biggest mistakes in rapidly changing business environments is managers' ineffective communication skills.

true

technical skills

understanding and proficiency

Social Business

using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders

Does Theory Y propose that organizations can take advantage of the imagination and intellect of all of their employees?

yes