management exam 2

Which of the following is true of ranking, a common method of employee appraisal?

It compares employees directly with each other and orders them from best to worst.

Which issue has become a legal battleground specifically in the arena of contingent workers who have made the argument that they are contingent in name only?

Receiving benefits

Which form of organizational design shares the basic advantages and disadvantages of functional departmentalization?

U Form

Jared has to miss work because he was called for jury duty. This is an example of _____.

absenteeism

Durban Cafe takes one order at a time and customizes the coffee as per the customer's requirement. The cafe uses _____ technology. a. large-batch b. small-batch c. continuous-process d. standardized process e. mass-production

b

Lately, Dharma noticed that her employees' performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee satisfaction levels. This prompted the HR department to introduce a new incentive system in the company. This is an example of change in the area of _____. a. technology and operations b. the task environment c. people d. regulatory systems e. the general environment

c

Substantive modification to some part of an organization is known as organization

change

Which of the following is an advantage of job specialization?

decreases transfer time between tasks

Job _____ attempts to increase both the number of tasks a worker does and the control the worker has over the job.

enrichment

The normal process within an organization that leads to a system decline is known as _____.

entropy

Which of the following is a typical cause of task-demand stress?

having to make fast decisions with incomplete information

An individual who experiments with new ideas and gambles on new products is said to have a(n) _____.

high risk propensity

A category of temporary workers is _____.

independent contractors

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.

internal

organizational structure and design area of organizational change

job design

Increasing the total number of tasks one performs in a job is known as

job enlargement

The action of assessing the worth of each job relative to other jobs in a country is known as

job evaluation

Creativity within organizations can be enhanced by _____.

making it part of the organization's culture

When Caryl feels stress, anxiety, fear, or anger, she meditates so that her emotions do not interfere with her work. Afterward she is more productive. Identify the emotional intelligence (EQ) dimension illustrated by Caryl's meditating.

managing emotions

according to the toknight show video, what two environments are opposite of each other

organic and mechanistic

What is the set of processes by which an individual becomes aware of and interprets information about his or her environment?

perception

what's the people centered area of the organizational change?

perceptions

Which of the following is a formal assessment of how well employees are doing their jobs?

performance appraisal

The extent to which the contributions made by an individual match the inducements offered by an organization is called _____.

person-job fit

Which type of change is associated with lower risk?

planned

Lucy's work is above average as far as quality and quantity of production goes; however, she refuses to do anything beyond the strict performance of her required job tasks. This is an example of _____.

poor organizational citizenship

creative process typically begins with a period of

preparation

Sabine wants to encourage creativity in her department. Which of the following will help her achieve that?

setting explicit goals

In the reengineering process, the first step involves _____.

setting goals and developing a strategy

In order for change to have a realistic opportunity to succeed, what must that change be?

systematic and logical

What organization design is characterized by units splitting into smaller units if they become too large?

team

What reason do researchers give for their findings that there are more communication problems in tall organizations than flat organizations?

the increased number of people through whom information must pass

Venus LLC has recently hired a new group of employees, and the HR manager intends to share company rules and procedures with the employees. Which of the following training methods is most preferable in this scenario?

the lecture method

Which of the following are usually set up through a procedure called job evaluation (an attempt to assess the worth of each job relative to other jobs)?

wage structures

characteristic of type A personality

competitive

Beta LLC has decided to change its promotion and pay policies for technical people who do not wish to become managers. This will allow it to better attract and retain these types of employees. According to the comprehensive approach to change, which step of the change process is this company in? a. Recognition of the need for change b. Diagnosis of the relevant variables c. Evaluation and follow-up d. Establishment of goals for the change e. Selection of appropriate change technique

e

process of reviewing the degree to which the overall task of the organization is broken down and divided

job specialization

Which of the following laws limits union power and specifies management rights during a union-organizing campaign?

the labor management relations act

When an organization uses an employment test that the majority ethnic group is known to pass at a higher rate than minority groups, it is exhibiting _____.

an indirect form of discrimination

which of the following is a characteristic of a bureaucracy?

- clear division of labor - impersonal relationships - well-defined chain of command

what would be considered a goal for change in an organization?

- identify investment opportunities - enter new markets - restore employee morale

encouraging feedback from everyone around you including your boss, peers and subordinates is what type of feedback?

360 degree feedback

Teresita structures her company activities in predictable ways, and she uses rules, specialized jobs, and centralized authority. Which type of process does Teresita use in her organization? a. Small-batch b. Decentralized c. Organic d. Mechanistic e. Continuous-process

d A mechanistic organization, quite similar to the bureaucratic model, was most frequently found in stable environments. Free from uncertainty, organizations structured their activities in rather predictable ways by means of rules, specialized jobs, and centralized authority. A mechanistic organization is quite similar to a bureaucracy.

according to the toknight show video on "organizational design," having a leader with enthusiasm counts as an example of

forward thinking

According to the Lewin model of organization change process, refreezing involves _____.

reinforcing the change so that it becomes a part of the system

Ron, a manager at a hardware components manufacturing unit, has recently learned from a subordinate's report that the production rates in his firm have gone down immensely because of poor employee morale. Ron has realized that he needs to make a change in the organization that will motivate employees. Which of the following steps in the comprehensive approach to change is illustrated in the scenario? a. Recognizing the need for change b. Implementing the change c. Setting goals for the change d. Selecting a change technique e. Understanding how to implement the change

a

what states that you are responsible for your own actions?

internal locus of control

Lupita is trying to restructure the work of her production line employees to help prevent monotony. Every two hours, all employees will be assigned a new task and a new area of the production line. Which approach to work is Lupita using?

job rotation

What is the degree to which the overall task of the organization is broken down and divided into smaller component parts?

job specialization

What exists when activities flow both ways between units?

reciprocal interdependence