Management Exam Chapter 7

A role conflict is a situation in which different roles lead to conflicting expectations.

True

Individual consequences of stress can be classified as psychological, behavioral, or physiological.

True

One of the health and wellness initiatives at Johnson & Johnson has 96% of employees tobacco free.

True

Providing ergonomically sound computer work stations to data processing specialists is a way to reduce job-related stress.

True

The job environment can have major effects on job attitudes and reactions.

True

Workplace violence can be either physical or mental.

True

All of the following are consequences of organizational stress EXCEPT:

all of the following are consequences Answers: A) higher absenteeism B) higher turnover rates C) lower quality of work relationships D) increased safety risks

Organizations can reduce stress by:

all of these Answers: A) reducing stressors B) encouraging toxin handlers C) implementing wellness programs

Role ambiguity refers to the situations in which jobholders are unclear about the _________ of their jobs.

all of these goals B) expectations C) requirements

Incivility is a work-related stressor with _______ intent to harm another person.

ambiguous

The effort-reward imbalance model is focused on five factors.

False

The wellness program at Johnson & Johnson is the newest and most recognized wellness program in the country.

False

Type A personalities tend to be less competitive and somewhat patient.

False

Managers can become compassionate toxin handlers by:

All of these Answers: A) keeping people connected B) empathizing with those in pain C) alleviating suffering of others D) creating a compassionate environment

According to the demand-control model, decreased control should help to keep experienced stress to manageable levels.

False

Ambiguity on the job creates tension and anxiety. Reactions to this stress are likely to be physical.

False

Research has identified eight signs in everyday life that indicate when an individual is under too much stress.

False

OSHA stands for

Occupational Safety and Health Administration

_________ consequences of stress can be classified as psychological, behavioral, or physiological.

individual

The most important aspect of hardiness is:

locus of control

Work-life conflict is a serious source of stress in ________ parts of the world.

many

Chronic stress results from ________ situations.

ongoing

Causes for the growth of work overload include all of the following EXCEPT:

tight deadlines

The effort reward imbalance model is focused on _____ factors.

two

The U.S. Department of Labor indicates that ________ occupations are associated with more stress than ________ occupations.

white collar; blue collar