Management final exam

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance, it is drawing on

management science

The Army uses aircraft simulators to train helicopter pilots, which decreases fuel consumption, helicopter maintenance, storage requirement, and air traffic control congestion. It also improves safety. This is an example of

operations management

Competitors are BEST described as

organizations that compete with other organizations for resources.

____ involves determining an organization's goals and deciding how best to achieve them.

planning

Advertising and subscription revenues at U.S. newspapers have been decreasing. A CEO sets a goal of stopping the decline. The CEO is engaged in

planning.

When a deep water oil rig exploded in the Gulf of Mexico, the Obama administration initially imposed a moratorium on deep water drilling. This is an example of the ____ dimension.

political legal

The first mall in Mumbai, India​ was successful. Builders proceeded to construct three more right away. However, they have more than 50% vacancies because they lack customers. The builders failed to properly account for which challenge of operating in developing countries?

potential consumers lack of wealth

Sealed Air packages food, which preserves it and leads to less waste. Sealed Air launched an initiative in China to package chicken, because more than half of the chicken there spoils before consumption. Sealed Air's initiative focuses on an untapped market and is an example of the a(n)____ stance toward social responsibility because it helps the environment, farmers, and consumers of China.

proactive

The Siemens Foundation uses money to support and promote the importance of math, science, and technology education. It is taking a(n) ____ approach to social responsibility.

proactive

A developing country in South America offers your firm a construction subsidy if you build your new plant there. This is an example of

an incentive for international trade

controlling

When employees work remotely, conference calls and emails can be used to check on employee availability and productivity. This is part of the ____ function of management.

leading

Google CEO, Larry Page, created a work culture that seeks employee input and provides plentiful perks, transparency, and flexibility. This is most representative of which management function?

All of the following were primary contributors to administrative management EXCEPT

Hugo Munsterberg.

Organizing

Many organizations allow employees to work remotely using technology The organization saves money on real-estate. This is a(n) ____ function of management.

Which of the following correctly lists all of the basic management functions?

Planning and decision making, organizing, leading, and controlling

not organixing

The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function?

Contemporary organization theory has its roots in

Weber's work on bureaucracy

Market

____ economies are recognizable by their tendency to allow market forces to determine business strategies and to have private ownership of property.

Effectiveness

____ means making the right decisions and then successfully implementing them.

Dr. White is one of two emergency room physicians in charge of the staff. As a supervisor, she believes that her subordinates are valuable resources and focuses her attention on the interpersonal processes such as group dynamics that occur in the emergency room. Her views are consistent with the ____ management perspective.

behavioral

Nipurna is a high school guidance counselor. Nipurna is well liked by the staff and students whom she supervises. She recognizes that they have excellent problem-solving skills and are committed to excellence. She lets the people she supervises assume as much responsibility as they are capable of handling. It would appear that she

believes in McGregor's approach to managing people.

With whom is the United States involved in a mature market system?

canada and mexico

A law firm actually billed the mother of an employee who died almost $20,000 for work that was required to settle the son's pending cases. The organization considers itself to be more important than the individual. This example deals with one of the drawbacks to the use of the ____ perspective of management.

classical

In Major League Baseball, the Cardinals were accused of hacking into the Astros computer system to steal information. The former General Manager of the Cardinals now worked for the Astros. The Cardinals had a log of past passwords used by the GM, which enabled front office executives to enter the Astros' system. The FBI investigated the incident. This is an example of ethical issues with ______.

corporate governance

Wells Fargo provides mortgages. Homebuyers are potential ____.

customers

Traditionally, experts have suggested a three-step model for applying ethical judgments to situations that may arise during the course of business activities. The first step is to

gather the relevant factual informations

When IBM makes large contributions to the performing arts, it is an example of which general area of social responsibility?

general social welfare

Which of the following countries is NOT part of Pacific Asia?

india

Satellites, shipping ports, railroads, and airports are part of a nation's

infrastructure

Julie is responsible for her company's military veteran mentor program. She will have to operate in the ____ environment.

internal

A college student was accused of sexual assault two years after the incident. He had to defend himself before a three person board without a lawyer or the ability to ask the accuser questions. The university expelled him. A lawyer then obtained the accuser's text messages from the evening in question that clearly showed consent and evidence of another consensual act with a second man later that night. The university said it followed the Obama administrations guidelines during the procedure and was maintaining the expulsion. The student was denied ____ justice.

procedural

The Federal Communications Commission monitors radio broadcasts for inappropriate content. This is an example of the ____ component.

regulator

Elton Mayo conducted experiments at Western Electric's Hawthorne plant from 1927-1932. He discovered that

social pressure was more important than financial incentive

A jihadist called for a violent attack on David Letterman after the comedian made fun of Al Qaeda leaders. Letterman rarely does a single show without making fun of American leaders. This is an example of differences in the ____ dimension.

sociocultural

When KFC wanted to enter the Japanese market, it contacted Mitsubishi, one of Japan's largest poultry producers. Mitsubishi provided an understanding of Japanese culture and some of the financing, while KFC provided the rest of the financing and its franchising expertise. The activities of KFC and Mitsubishi took place in the ____ component of the task environment.

strategic partners

The components of the internal environment do NOT include which of the following?

suppliers

Howard Weaver manages MacLean Insurance Agency. An employee observed that Weaver acted like a Theory X manager. That would mean that Weaver believes

that people prefer to be directed.

The Coca-Cola Foundation awarded grants to communities for water conservation and community recycling. This is an example of which area of social responsibility?

the natural enviornment

What do a market research firm, Kelly Temporary Services, BusinessWeek magazine, and Citicorp Bank all have in common?

they are all suppliers

Joshua is aware that his peers take office supplies home for personal use. To determine if behavior is ethical Joshua should determine

whether the act optimizes what is best for everyone. whether the behavior respects the rights of the individuals involved. whether the behavior is consistent with what he sees as being fair. whether the behavior is consistent with people's responsibilities to each other