Management Midterm

Implements policies and plans

Middle managers

Team activities

Team leader

Monitoring performance, comparing it with goals, and taking corrective action as needed

controlling

The GLOBE project studies the _____ dimensions involved in organizational and leadership processes.

cultural

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

According to free-market economist Friedman, what is the only social responsibility of a business?

making profits

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

Which generation seems more concerned with finding work/life balance than other generations?

millenials

Arranging tasks, people, and other resources to accomplish work

organization

setting goals and deciding how to achieve them

planning

What are actions your book suggests that individuals can take to become more ethical consumers?

provide your own bags at the grocery store don't buy knockoff items don't purchase items that aren't ethically made or sourced purchase fair trade items

According to the Hawthorne effect hypothesized by Mayo and colleagues, employees worked harder if they

received added attention thought managers cared about their welfare believed supervisors paid special attention to them

A(n) _____ force represents the influences and trends originating in the human relationships of a society that may affect industries.

sociocultural

A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____.

stakeholders

The Six Sigma approach relies on _____ to help improve manufacturing processes.

statistical analysis

Complexity theory is an offshoot of the _____ viewpoint because it is the study of how multiple chaotic processes arise into pattern and order. behavioral

systems

Responsible for one activity

Functional Manager

Responsible for several activities

General Manager

The information about the reaction of the environment to the outputs that affect the inputs

Feedback

Which managerial roles were identified by Mintzberg as interpersonal roles?

Figurehead Leader Liaison

Makes short-term decisions/ daily tasks

First-line managers

The GLOBE project studies _____ cultural dimensions.

9

What are two requirements established by the Sarbanes-Oxley Act of 2002?

An organization must put procedures and guidelines in place for audit committees. A company's CEO and CFO must certify the accuracy of the company's financial reports.

Which of these events are credited with setting up the conditions by which the global economy - goods, people, and money moving freely throughout the world - could flourish.

Asian countries opening their economies to foreign investors The worldwide trend of governments deregulating their economies The fall of the Berlin Wall

According to the systems viewpoint, what are three types of inputs?

Equipment People Money

Makes long-term decisions

Top managers

History shows that countries used to be concerned only with regulating their own economies. As times have changed, goods, people, and money now move more freely throughout the world. These changes reflect the idea of _____.

a global economy

A group of nations within a geographical region that have agreed to remove trade barriers with one another is called _____

a trading bloc

A US company that chooses to use suppliers outside of the United States to provide labor, goods, or services, is practicing _______.

global outsourcing

Corporate _______ is the system of company oversight designed to ensure that the interests of owners and other stakeholders are protected.

governance

reasons for global outsourcing, or offshoring, include that the foreign supplier

has resources not available in the U.S. has labor that is cheaper than American labor has special expertise

According to the systems perspective, transformational processes are responsible for turning

inputs into outputs

The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.

utilitarian

Adieu Enterprises, based in Toronto, decides to expand into the South American market. To do so, it establishes a separate operation in Brazil that is owned and controlled in its entirety by Adieu. Which form of expanding internationally does this represent?

wholly-owned subsidiary