Management Midterm Ch 1

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Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?

Interpersonal

Which of the following involve management?

Jacques reorganizes his department Jorge plans his company's holiday party Annabelle introduces the CEO at the annual board meeting Su-Lin monitors and enforces her company's policies regarding personal use of the internet

When Toyota executive gathered 1000 engineers into his quality review group to motivate them to use new quality improvement processes in their divisions, he is engaged in ...

Leading

How do top managers spend most of their time?

Making decisions and creating goals

Which of the following represent the two branches of quantitative management theory?

Management science and operations management

Movien worked 10 hours and produced 50 units of a product. Allen worked 15 hours and produced 50 units of the same product. Compared to Allen, Movien was:

More efficient and of unknown effectiveness

Which of the following draws from psychology, sociology, anthropology, economics and medicine?

Organizational Behavior

Chocolate makers sell 40% of their product in December. They start preparing for the increase in July. This represents which function of management?

Planning

Jacques Torres decided he will not expand his chocolate business outside NY because he doesn't want to spend his time in airports. What is this manager doing?

Planning

Empathy is a ____ skill

interpersonal

Winston interacts with his subordinates with ease, but he is often intimidated and uncomfortable with his superiors. Winston needs to develop his ___ skills

interpersonal

Achieving organizational goals efficiently and effectively

is the primary purpose of the management process

Administrative management

• focuses on managing the total organization

Controlling

• monitoring organizational progress toward goal attainment • Decision making- part of the planning process that involves selecting a course of a action from a set of alternatives

Efficient-

• using resources wisely in a cost-effective way

Lynne is responsible for training in a South Brunswick School District. Her job requirements are not associated with any particular management specialty. Lynne is working in what functional area?

Administration

Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?

Administrative management

Which of the following persons is a manager?

Barack Obama, President of the USA Dan Issel, coach of the Denver Nuggets Linda Kaplan Thaler, chief creative officer of Kaplan Thaler Group Dorthy Hamiltion, CEO of the French Culinary Institute

Julia assigns Jason a project to be completed and then holds periodic meetings with Jason to determine whether target dates for subparts of the project are being met. Which management function do these meetings represent?

Controlling

Torres decided he will not expand his chocolate business outside NY because it will be too hard to manage the quality of the product. Which management function is he doing?

Controlling

Many business school professors extensively use the case method of teaching, in which students are asked to solve various kinds of business- related problems. Which managerial skills are most likely to improve by this teaching method?

Diagnostic and decision- making

What are the management skills mentioned in the text?

Diagnostic skills, Decision- making skills, Time- management skills, conceptual skills

______ is more necessary for long-term success than is _____; although both are desirable

Effectiveness, efficiency

The management pioneer who performed the Hawthorne studies at Western Electronic was

Elton Mayo

Management science

Focuses specifically on the development of mathematical models

The first person to identify the managerial functions of planning, organizing, leading, and controlling was..

Henri Fayol

Microsoft decided to stop supporting Windows with updates, which makes the system more vulnerable to hacking. The increase in viruses will likely slow the system and prompt users to upgrade to new computers. Microsoft Managers were primarily engaged in which activity?

Planning

Which of the following is an example of an organizational goal?

Profit, Innovation, Security, Social Responsibility

Annette solves a set of mathematical models, performing a breakeven analysis to determine the required level of sales for a new product to make a profit. Annette is using which of the following?

Quantitative management perspective

Which of the following would be included in the management function of planning?

Selecting the course of action most likely to lead to success

What was Henri Fayol attempting to do when he developed his principals of management?

Systemize the practice of management by giving managers guidelines he had found useful

__ skills are needed for specialized tasks within the organization

Technical

Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different" Emilio is using which of the follwing?

The contingency perspective

_____ provides a conceptual framework for organizing knowledge

Theory

Theory-

a conceptual framework for organizing knowledge and providing a blueprint for action

Organizational behavior

a contemporary field focusing on behavioral perspectives on management

Organization

a group of people working together in a structured and coordinated fashion to achieve a set of goals

Entropy

a normal process leading to system decline

Theory X

a pessimistic and negative view of workers consistent with the views of scientific management

Theory Y

a positive view of workers; it represents the assumptions that human relations advocates make

Management

a set of activities (including planning and decision making, organizing, leading, and controlling) directed at an organization's resources (human, financial, physical, and information), with the aim of achieving organizational goals in an efficient and effective manner

Closed system

a system that does not interact with its environment

Open System

a system that interacts with its environment

Subsystem

a system within another system

The primary purpose of the management process is to...

achieve organizational goals efficiently and effectively

System

an interrelated set of elements functioning as a whole

Quantitative-

applies quantitative techniques to management

Human relations movement

argued that workers respond primarily to the social context of the workplace

Universal Perspective

• an attempt to identify the one best way to do something

When Dave was in college he worked summers for the NY Department of Transportation. Charlie, a full year employee, told Dave to slow down. In Elton Mayo's studies, Charlie would be called a ____ by the other members of the group

chiseler

the ability to effectively convey and receive ideas is a ___ skill

communication

The top managers od a company are most likely to need ____ skills

conceptual

Operations management

concerned with helping the organization more efficiently produce its products or services

Classical Management perspective

consists of two distinct branches - scientific management and administrative management

Jessica tries to increase the efficiency of her production workers by paying them a piecework rate, with higher pay for higher output. Jessica's workers then develop informal standards for production, such that the slowest and fastest workers are rejected by the majority of the group. This outcome is predicted by....

contingency theory

Carly is monitoring expenditures and the budget to recognize problems early. She is drawing mainly on her ___ skills

decision making

Organizing-

determining how activities and resources are to be grouped

Behavioral management perspective

emphasizes individual attitudes and behaviors and group processes

Soldiering

employees deliberately working at a slow place

Microsoft is no longer supporting windows XP Service Pack 2 because it released Service Pack 3 and launched Windows 7. Service Pack 2 is an example of

entropy

Subsystems

have some autonomy and interdependence

Decision- making skills

he manager's ability to correctly recognize and define problems and opportunities and to then select an appropriate course of action to solve problems and capitalize on opportunities

Scientific Management focuses on ..

improving the efficiency of the individual worker

In system's theory, the raw materials, human resources, and financial resources of an organization are examples of

inputs

Effective

making the right decisions and successfully implementing them

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance, it is drawing upon ..

management science

Dean Tracy is director of international transportation for Lowe's home improvement company. He is a(n)..

operations manager

Emmitt Smith owns 51% of Smith/ Cypress Partners LP, a real estate development enterprise. Smith created a(n)..

organization

Google, the Federal Trade Commission, Girl Scouts, and the Detroit Pistons are all examples of:

organizations

Apple sold 1.7 million iPhone 4s in 3 days. It sold out everywhere and customers had to wait three weeks or longer. The failure to meet demand was a problem with ...

planning

JIm Whaley is responsible for communication at Siemens. HE is a ...

public relations manager

According to the science of management, management tasks should be approached in what ways?

rational, logical, objective, systematic

Lillian was the first women inducted into the National Academy of Engineering. She invented the electric food mixer, etc. She focused on ergonomics and time, motion studies. SHe was also one of the earliest advocates of...

scientific management

The classical management perspective consists of ...

scientific management and administrative management

Scientific management-

• concerned with improving the performance of individual workers

Planning

setting an organization's goals and deciding how best to achieve them

Contingency perspective

suggests that appropriate managerial behavior in a given situation depends on, or is contingent on, unique elements in a given situation

Google has the largest share of the search market. Google introduced Android to the smartphone market and rapidly gained market share. Google is benefiting from

synergy

Sweden's Hexagon acquired Intergraph. Hexagon is attempting to produce more with the two subsystems working together than they would along. This is an example of

synergy

Aviation officers in the Army know how to fly and manage people. Flying is one of their ___ skills.

technical

Interpersonal skills

the ability to communicate with, understand, and motivate both individuals and groups

Communication skills

the manager's abilities both to effectively convey ideas and information to others and to effectively receive ideas and information from others

Time Management Skills

the manager's ability to prioritize work, to work efficiently, and to delegate appropriately

Conceptual skills

the manager's ability to think in the abstract

Diagnostic skills

the manager's ability to visualize the most appropriate response to a situation

Internet providers and Airlines are examples of

the service economy

Leading

the set of processes used to get members of the organization to work together to further the interests of the organization

Technical skills-

the skills necessary to accomplish or understand the specific king od work done in an organization

Interpersonal skills enable managers

to understand and interact effectively with others in the organization

Synergy

two or more subsystems working together to produce more than the total of what they might produce working alone

Leading involves each of the following:

understanding individual and interpersonal processes, motivating and influencing others, interpersonal relations and communication, managing work groups and teams

Manager-

• Someone whose primary responsibility is to carry out the management process


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