Management Midterm Ch 1
Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?
Interpersonal
Which of the following involve management?
Jacques reorganizes his department Jorge plans his company's holiday party Annabelle introduces the CEO at the annual board meeting Su-Lin monitors and enforces her company's policies regarding personal use of the internet
When Toyota executive gathered 1000 engineers into his quality review group to motivate them to use new quality improvement processes in their divisions, he is engaged in ...
Leading
How do top managers spend most of their time?
Making decisions and creating goals
Which of the following represent the two branches of quantitative management theory?
Management science and operations management
Movien worked 10 hours and produced 50 units of a product. Allen worked 15 hours and produced 50 units of the same product. Compared to Allen, Movien was:
More efficient and of unknown effectiveness
Which of the following draws from psychology, sociology, anthropology, economics and medicine?
Organizational Behavior
Chocolate makers sell 40% of their product in December. They start preparing for the increase in July. This represents which function of management?
Planning
Jacques Torres decided he will not expand his chocolate business outside NY because he doesn't want to spend his time in airports. What is this manager doing?
Planning
Empathy is a ____ skill
interpersonal
Winston interacts with his subordinates with ease, but he is often intimidated and uncomfortable with his superiors. Winston needs to develop his ___ skills
interpersonal
Achieving organizational goals efficiently and effectively
is the primary purpose of the management process
Administrative management
• focuses on managing the total organization
Controlling
• monitoring organizational progress toward goal attainment • Decision making- part of the planning process that involves selecting a course of a action from a set of alternatives
Efficient-
• using resources wisely in a cost-effective way
Lynne is responsible for training in a South Brunswick School District. Her job requirements are not associated with any particular management specialty. Lynne is working in what functional area?
Administration
Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?
Administrative management
Which of the following persons is a manager?
Barack Obama, President of the USA Dan Issel, coach of the Denver Nuggets Linda Kaplan Thaler, chief creative officer of Kaplan Thaler Group Dorthy Hamiltion, CEO of the French Culinary Institute
Julia assigns Jason a project to be completed and then holds periodic meetings with Jason to determine whether target dates for subparts of the project are being met. Which management function do these meetings represent?
Controlling
Torres decided he will not expand his chocolate business outside NY because it will be too hard to manage the quality of the product. Which management function is he doing?
Controlling
Many business school professors extensively use the case method of teaching, in which students are asked to solve various kinds of business- related problems. Which managerial skills are most likely to improve by this teaching method?
Diagnostic and decision- making
What are the management skills mentioned in the text?
Diagnostic skills, Decision- making skills, Time- management skills, conceptual skills
______ is more necessary for long-term success than is _____; although both are desirable
Effectiveness, efficiency
The management pioneer who performed the Hawthorne studies at Western Electronic was
Elton Mayo
Management science
Focuses specifically on the development of mathematical models
The first person to identify the managerial functions of planning, organizing, leading, and controlling was..
Henri Fayol
Microsoft decided to stop supporting Windows with updates, which makes the system more vulnerable to hacking. The increase in viruses will likely slow the system and prompt users to upgrade to new computers. Microsoft Managers were primarily engaged in which activity?
Planning
Which of the following is an example of an organizational goal?
Profit, Innovation, Security, Social Responsibility
Annette solves a set of mathematical models, performing a breakeven analysis to determine the required level of sales for a new product to make a profit. Annette is using which of the following?
Quantitative management perspective
Which of the following would be included in the management function of planning?
Selecting the course of action most likely to lead to success
What was Henri Fayol attempting to do when he developed his principals of management?
Systemize the practice of management by giving managers guidelines he had found useful
__ skills are needed for specialized tasks within the organization
Technical
Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different" Emilio is using which of the follwing?
The contingency perspective
_____ provides a conceptual framework for organizing knowledge
Theory
Theory-
a conceptual framework for organizing knowledge and providing a blueprint for action
Organizational behavior
a contemporary field focusing on behavioral perspectives on management
Organization
a group of people working together in a structured and coordinated fashion to achieve a set of goals
Entropy
a normal process leading to system decline
Theory X
a pessimistic and negative view of workers consistent with the views of scientific management
Theory Y
a positive view of workers; it represents the assumptions that human relations advocates make
Management
a set of activities (including planning and decision making, organizing, leading, and controlling) directed at an organization's resources (human, financial, physical, and information), with the aim of achieving organizational goals in an efficient and effective manner
Closed system
a system that does not interact with its environment
Open System
a system that interacts with its environment
Subsystem
a system within another system
The primary purpose of the management process is to...
achieve organizational goals efficiently and effectively
System
an interrelated set of elements functioning as a whole
Quantitative-
applies quantitative techniques to management
Human relations movement
argued that workers respond primarily to the social context of the workplace
Universal Perspective
• an attempt to identify the one best way to do something
When Dave was in college he worked summers for the NY Department of Transportation. Charlie, a full year employee, told Dave to slow down. In Elton Mayo's studies, Charlie would be called a ____ by the other members of the group
chiseler
the ability to effectively convey and receive ideas is a ___ skill
communication
The top managers od a company are most likely to need ____ skills
conceptual
Operations management
concerned with helping the organization more efficiently produce its products or services
Classical Management perspective
consists of two distinct branches - scientific management and administrative management
Jessica tries to increase the efficiency of her production workers by paying them a piecework rate, with higher pay for higher output. Jessica's workers then develop informal standards for production, such that the slowest and fastest workers are rejected by the majority of the group. This outcome is predicted by....
contingency theory
Carly is monitoring expenditures and the budget to recognize problems early. She is drawing mainly on her ___ skills
decision making
Organizing-
determining how activities and resources are to be grouped
Behavioral management perspective
emphasizes individual attitudes and behaviors and group processes
Soldiering
employees deliberately working at a slow place
Microsoft is no longer supporting windows XP Service Pack 2 because it released Service Pack 3 and launched Windows 7. Service Pack 2 is an example of
entropy
Subsystems
have some autonomy and interdependence
Decision- making skills
he manager's ability to correctly recognize and define problems and opportunities and to then select an appropriate course of action to solve problems and capitalize on opportunities
Scientific Management focuses on ..
improving the efficiency of the individual worker
In system's theory, the raw materials, human resources, and financial resources of an organization are examples of
inputs
Effective
making the right decisions and successfully implementing them
When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance, it is drawing upon ..
management science
Dean Tracy is director of international transportation for Lowe's home improvement company. He is a(n)..
operations manager
Emmitt Smith owns 51% of Smith/ Cypress Partners LP, a real estate development enterprise. Smith created a(n)..
organization
Google, the Federal Trade Commission, Girl Scouts, and the Detroit Pistons are all examples of:
organizations
Apple sold 1.7 million iPhone 4s in 3 days. It sold out everywhere and customers had to wait three weeks or longer. The failure to meet demand was a problem with ...
planning
JIm Whaley is responsible for communication at Siemens. HE is a ...
public relations manager
According to the science of management, management tasks should be approached in what ways?
rational, logical, objective, systematic
Lillian was the first women inducted into the National Academy of Engineering. She invented the electric food mixer, etc. She focused on ergonomics and time, motion studies. SHe was also one of the earliest advocates of...
scientific management
The classical management perspective consists of ...
scientific management and administrative management
Scientific management-
• concerned with improving the performance of individual workers
Planning
setting an organization's goals and deciding how best to achieve them
Contingency perspective
suggests that appropriate managerial behavior in a given situation depends on, or is contingent on, unique elements in a given situation
Google has the largest share of the search market. Google introduced Android to the smartphone market and rapidly gained market share. Google is benefiting from
synergy
Sweden's Hexagon acquired Intergraph. Hexagon is attempting to produce more with the two subsystems working together than they would along. This is an example of
synergy
Aviation officers in the Army know how to fly and manage people. Flying is one of their ___ skills.
technical
Interpersonal skills
the ability to communicate with, understand, and motivate both individuals and groups
Communication skills
the manager's abilities both to effectively convey ideas and information to others and to effectively receive ideas and information from others
Time Management Skills
the manager's ability to prioritize work, to work efficiently, and to delegate appropriately
Conceptual skills
the manager's ability to think in the abstract
Diagnostic skills
the manager's ability to visualize the most appropriate response to a situation
Internet providers and Airlines are examples of
the service economy
Leading
the set of processes used to get members of the organization to work together to further the interests of the organization
Technical skills-
the skills necessary to accomplish or understand the specific king od work done in an organization
Interpersonal skills enable managers
to understand and interact effectively with others in the organization
Synergy
two or more subsystems working together to produce more than the total of what they might produce working alone
Leading involves each of the following:
understanding individual and interpersonal processes, motivating and influencing others, interpersonal relations and communication, managing work groups and teams
Manager-
• Someone whose primary responsibility is to carry out the management process