Management Review

___'s contingency model matches leadership styles with situational differences

Fiedler

___'s model matches leadership styles with the maturity of followers

Hershey-Blanchard

___'s path goal theory matches leadership styles with task and follower characteristics

House

___ justice focuses on treating people the same regardless of personal characteristics

distributive

poor position; low-growth industry

dog

Taylor's scientific management sought ___ in job performance

efficiency

management by ___ focuses attention on differences between actual and desired performance

exception

Team Development Process's stage of initial orientation and personal testing

forming

___ benefits are non-monetary forms of compensation such as health insurance and retirement plans

fringe

one way to organize production and sales into separate geographic units and puts top managers in charge is ___

global area structure

giving global responsibilities to group managers around a specialty is ___

global production structure

a business that procures services, manufacturing, or materials from around the world is participating in ___

global sourcing

the GE?McKinsey Matrix has three categories to classify a business unit/product into: grow, hold and ___

harvest

Mayo's Hawthorne Studies focused attention on the ____ side of organizations

human

continuous ___ envolves always searching for new ways to improve work quality and performance

improvement

___ contractors are hired on a temporary contract and aren't part of the organization's permanent workforce

independent

In the ___ view, ethical behavior advances long-term self-interests

individualism

an example of ___ is when Toyota invests in a business and hires local workers to staff it

insourcing

what is one of the reasons why employers are hiring more part time or contingency workers?

it's easy to hire part-timers when you need them and let them go when you don't

Drucker is known for predicting the rise of the

knowledge-worker

the component of POLC that inspires people to higher performance is

leading

___ is the detailed coordination of a complex operation involving many people, facilities, or supplies

logistics

Human Resources management is the process of __, ___, and ___ a quality workforce

maintaining; attracting; developing

___ plan is shorter term and step by step means to achieve long term directions

tactical

the ability to work effectively as team member and leader

teamwork

Managers should have all these skills but lower level managers should focus on___ skills and upper management focus on ____ skills

technical; conceptual

An internal and negative component of SWOT is

threat

___ leadership directs the efforts of others through tasks, rewards, and structures

transactional

___ leadership is inspirational and arouses extraordinary effort and performance

transformational

___ of organizational performance includes financial, social, and environmental criteria

triple bottom line

in the ___ view, ethical behavior delivers the greatest good to the most people

utilitarian

Maslow described a hierarchy of human needs with ___ at the top

self-actualization

McGregor believed managerial assumptions create

self-fulfilling prophecies

the ability to evaluate self, modify behavior, and meet obligations

self-management

two-tiered wage systems pay new hires less than workers already doing the same jobs with more ___

seniority

___ leadership means helping others to use their talents so organizations benefit society

servant

a team leader is not living up to the concept of MBO if he/she ___

sets performance objectives for individual team members

___ approaches business with understanding that economic gains and social progress are interconnected

shared value

dominant position; growing industry

star

Team Development Process's stage of conflict over tasks and working as a team

storming

___ plan identifies the long term directions for the organization

strategic

An internal and positive component of SWOT is

strength

Porter's Five Forces are: competitors, new entrants, suppliers, customers and ___

substitutes

____ is the planning and management of all activities in sourcing and procurement, conversion, and all logistics management activities

supply chain profession

The optimal weight of a shovel according to Taylor is ___ pounds

21

___ is a goal that addresses the rights of present and future generations as stakeholders of the world's natural resources

sustainability

need for ___ = desired performance - actual performance

action

Team Development Process's stage of task completion and disengagement

adjourning

Fayol's ____ principles describe managerial action and practice

administrative

a ___ scorecard measures performance on financial, customer service, internal process, innovation, and learning goals

balanced

Weber's ____ organization is supposed to be efficient and fair

bureaucratic

a good performance objective is written in such a way that it ___

can be easily measured

dominant position; low-growth indsutry

cash cow

___ plan identifies alternative courses of action to take when things go wrong

contingency

the component of POLC that monitors performance is

controlling

Follett viewed organizations as communities of ____ action

cooperative

_____ is the obligation of an organization to service its own interests and those of its stakeholders

corporate social responsibility

___ suggests there is no one right way to behave

cultural relativism

there are multiple global challenges that are present in supply chain management that drive __, including: competitive pressure, globalization, downsizing, cost reduction, sustainability, natural disasters, and mass retirements

risk

360 degree feedback includes ___, subordinates, peers and even customers in the ___ process

managers; appraisal

___ leadership has integrity and appears to others as "good" or "right" by ethical standards

moral

____ suggests ethical standards apply universally across all cultures

moral absolutism

Team Development Process's stage of consolidation around tasks and operating agendas

norming

management by ___ is a process of joint objective setting between a supervisor and subordinate

objectives

the component of POLC that allows resources to be maximized to meet organizational goals is

organizing

___ plan includes the people who will be affected by plans and/or who will be asked to implement them

participatory

Controlling is the process of measuring ____ and taking action to ensure ___ results

performance; desired

Team Development Process's stage of teamwork and focused task performance

performing

____ is a statement of intended means for accomplishing objectives

plan

career ___ is the process of matching career goals and individual capabilities with opportunities for their fulfillment

planning

the component of POLC that analyzes the environment and determines strategy is

planning

___ justice focuses on the fair application of policies and rules

procedural

Argryis suggests that workers treated as adults will be more

productive

poor position; growing industry

question

news reports are showing a resurgence of ___, which is bringing previously offshore jobs back to the United States

reshoring

selection and ___ of talent are major concerns in supply chain as they continue to struggle with ongoing career shifts

retention

salary is a significant factor in supply chain career ___

satisfaction

just-in-time ___ route materials to workstations just in time for use

schedules