Management Review
___'s contingency model matches leadership styles with situational differences
Fiedler
___'s model matches leadership styles with the maturity of followers
Hershey-Blanchard
___'s path goal theory matches leadership styles with task and follower characteristics
House
___ justice focuses on treating people the same regardless of personal characteristics
distributive
poor position; low-growth industry
dog
Taylor's scientific management sought ___ in job performance
efficiency
management by ___ focuses attention on differences between actual and desired performance
exception
Team Development Process's stage of initial orientation and personal testing
forming
___ benefits are non-monetary forms of compensation such as health insurance and retirement plans
fringe
one way to organize production and sales into separate geographic units and puts top managers in charge is ___
global area structure
giving global responsibilities to group managers around a specialty is ___
global production structure
a business that procures services, manufacturing, or materials from around the world is participating in ___
global sourcing
the GE?McKinsey Matrix has three categories to classify a business unit/product into: grow, hold and ___
harvest
Mayo's Hawthorne Studies focused attention on the ____ side of organizations
human
continuous ___ envolves always searching for new ways to improve work quality and performance
improvement
___ contractors are hired on a temporary contract and aren't part of the organization's permanent workforce
independent
In the ___ view, ethical behavior advances long-term self-interests
individualism
an example of ___ is when Toyota invests in a business and hires local workers to staff it
insourcing
what is one of the reasons why employers are hiring more part time or contingency workers?
it's easy to hire part-timers when you need them and let them go when you don't
Drucker is known for predicting the rise of the
knowledge-worker
the component of POLC that inspires people to higher performance is
leading
___ is the detailed coordination of a complex operation involving many people, facilities, or supplies
logistics
Human Resources management is the process of __, ___, and ___ a quality workforce
maintaining; attracting; developing
___ plan is shorter term and step by step means to achieve long term directions
tactical
the ability to work effectively as team member and leader
teamwork
Managers should have all these skills but lower level managers should focus on___ skills and upper management focus on ____ skills
technical; conceptual
An internal and negative component of SWOT is
threat
___ leadership directs the efforts of others through tasks, rewards, and structures
transactional
___ leadership is inspirational and arouses extraordinary effort and performance
transformational
___ of organizational performance includes financial, social, and environmental criteria
triple bottom line
in the ___ view, ethical behavior delivers the greatest good to the most people
utilitarian
Maslow described a hierarchy of human needs with ___ at the top
self-actualization
McGregor believed managerial assumptions create
self-fulfilling prophecies
the ability to evaluate self, modify behavior, and meet obligations
self-management
two-tiered wage systems pay new hires less than workers already doing the same jobs with more ___
seniority
___ leadership means helping others to use their talents so organizations benefit society
servant
a team leader is not living up to the concept of MBO if he/she ___
sets performance objectives for individual team members
___ approaches business with understanding that economic gains and social progress are interconnected
shared value
dominant position; growing industry
star
Team Development Process's stage of conflict over tasks and working as a team
storming
___ plan identifies the long term directions for the organization
strategic
An internal and positive component of SWOT is
strength
Porter's Five Forces are: competitors, new entrants, suppliers, customers and ___
substitutes
____ is the planning and management of all activities in sourcing and procurement, conversion, and all logistics management activities
supply chain profession
The optimal weight of a shovel according to Taylor is ___ pounds
21
___ is a goal that addresses the rights of present and future generations as stakeholders of the world's natural resources
sustainability
need for ___ = desired performance - actual performance
action
Team Development Process's stage of task completion and disengagement
adjourning
Fayol's ____ principles describe managerial action and practice
administrative
a ___ scorecard measures performance on financial, customer service, internal process, innovation, and learning goals
balanced
Weber's ____ organization is supposed to be efficient and fair
bureaucratic
a good performance objective is written in such a way that it ___
can be easily measured
dominant position; low-growth indsutry
cash cow
___ plan identifies alternative courses of action to take when things go wrong
contingency
the component of POLC that monitors performance is
controlling
Follett viewed organizations as communities of ____ action
cooperative
_____ is the obligation of an organization to service its own interests and those of its stakeholders
corporate social responsibility
___ suggests there is no one right way to behave
cultural relativism
there are multiple global challenges that are present in supply chain management that drive __, including: competitive pressure, globalization, downsizing, cost reduction, sustainability, natural disasters, and mass retirements
risk
360 degree feedback includes ___, subordinates, peers and even customers in the ___ process
managers; appraisal
___ leadership has integrity and appears to others as "good" or "right" by ethical standards
moral
____ suggests ethical standards apply universally across all cultures
moral absolutism
Team Development Process's stage of consolidation around tasks and operating agendas
norming
management by ___ is a process of joint objective setting between a supervisor and subordinate
objectives
the component of POLC that allows resources to be maximized to meet organizational goals is
organizing
___ plan includes the people who will be affected by plans and/or who will be asked to implement them
participatory
Controlling is the process of measuring ____ and taking action to ensure ___ results
performance; desired
Team Development Process's stage of teamwork and focused task performance
performing
____ is a statement of intended means for accomplishing objectives
plan
career ___ is the process of matching career goals and individual capabilities with opportunities for their fulfillment
planning
the component of POLC that analyzes the environment and determines strategy is
planning
___ justice focuses on the fair application of policies and rules
procedural
Argryis suggests that workers treated as adults will be more
productive
poor position; growing industry
question
news reports are showing a resurgence of ___, which is bringing previously offshore jobs back to the United States
reshoring
selection and ___ of talent are major concerns in supply chain as they continue to struggle with ongoing career shifts
retention
salary is a significant factor in supply chain career ___
satisfaction
just-in-time ___ route materials to workstations just in time for use
schedules