management test 2

adv and dis of communication

Advantages of Good Communication:•Good communication helps recruitment/retention of employees•Good communication can increase a company's market value (up to 7.1%), branding & salesDisadvantages of Miscommunication:•Creates many negative outcomes including lawsuits, workflow interruptions leading to delays in product delivery & EE stress•Costs company's money, repetition of work and wasted time(14%of each workweek

organizational structure

An organizational structuredefines how activities such as task allocation, coordination and supervision are directed toward the achievement of organizationalgoals & objectives. It can also be considered as the perspective through which individuals see their organizationand its environment

non-verbal communication

Non-Verbal communication involves communicating with non-verbal cues such as body language, facial expression, etc.•Non-Verbal communication ,"what you don't say" can be more impactful than words•7% of a Receiver's comprehension of a Message is based on the Sender's actual words•38% is based on paralanguage or the tone, pace, and volume of speech •55% is based on non-verbal cues: body language.

Centralization

THE DEGREE TO WHICH DECISION-MAKING AUTHORITY IS CONCENTRATED AT HIGHER LEVELS IN AN ORGANIZATION

factors of non verbal

body language, eye contact, posture, facial expresssion

Direction of Communication Within Organizations

Direction of Communication Within OrganizationsoInformation can move horizontally: From Sender to ReceiveroInformation can move vertically: Down from management or up from the staff oInformation can move diagonally: between & among levels of an organization ( message from CFO to all staff)oInformation can move laterally: from co-worker to co-worker

business use of email

Email is the second most popular method of communication globally•Managers must learn to use email more effectively and appropriately. Some tips: -Don't put anything in email that you don't want the world to see-Don't write an email in all capitals -shouting-Double check email content before sending-Do indicate the purpose of the email in the subject line-Do use a sign off such as "thank you" in closing the email-Do check who you are sending the email to before hitting send

Encoder, receiver, decoder, medium

Encode= The translation of ideas into words Medium= The way a senders message is conveyed Receiver= The person the message is intended to reach Decode= The process of assigning meaning to a received message

external communication

External Communications deliver specific business messages to individuals outside the organizationMay announce changes in staff, strategy, corporate earnings, etc.Goal = send a message that the receiver will understand and tell othersExamples are listed above

information richness

Information Richness•Channels vary in their information richness. Information rich channels convey more non-verbal information. •Managers tend to use more information rich communication channels•Face-to-face & teleconferencing conversations have high richness because senders & receivers can see and hear beyond just words

communication

PROCESS BY WHICH INFORMATION IS EXCHANGED BETWEEN INDIVIDUALS THROUGH A COMMON SYSTEM OF SYMBOLS, SIGNS, OR BEHAVIOR

verbal communication

Verbal communication involves listening to a person to understand the meaning of their message•Verbal communication takes place via telephone, in-person, via videoconferencing•Verbal communication is pleasant & encourages relationship building

communication channels

The channel or medium used to communicate affects how accurately the message will be received. The choice of the type of communication is a powerful one in getting a message across

Lewins 3 stages

Unfreezing -Organization members are ready for change•Change-Executing the planned change•Refreezing-Change of habits, processes or rules become the norm, going forward

written communication

Written communication involves communicating through printed messages•Written communication is often asynchronous (occurring at different times, may read when convenient) and received by many individuals. •67% of managers have written communication responsibility(Memos, emails, letters)