Management the Exceptional Managerial Practice

Which of the following employees is an example of a functional manager? -Connor is responsible for the warehouse, production, and product source lines at his company. -Anita is the manager of accounting in the copay. -Kurt is the CEO of the company. He achieved this level in the company after working there for 12 years. -Rachel is a supervisor and is responsible for the activities of three employees.

-Anita is the manager of accounting in the company.

Which of the following groups generally must exhibit the highest self-confidence and tolerance for risk? -Entrepreneurs -Supervisors -Employees -Managers -Leaders

-Entrepreneurs

Which of the following statement about ambiguity are true? -Entrepreneurs must have a particularly high tolerance for ambiguity because they are trying to do things they have not done before. -Managers must make decisions even when the information the de cisions are based on is ambiguous. -The financial

-Entrepreneurs must have a particularly high tolerance for ambiguity because they are trying to do things they have not done before -Managers must make decisions even when the information the decisions are based on is ambiguous

Which of the following accurately characterize artificial intelligence (AI) in the workplace? -It can be applied both to blue-collar and white-collar skills. -It adds to the cost of hiring employees. -It has grown out of fashion in employment. -It includes using computer systems to mimic human reasoning.

-It can be applied both to blu-collar and white-collar skills. -it includes using computer systems to micmic human reasoning.

Which TWO of the following statements accurately reflect what Mintzberg found regarding managers' time? -Managers must guard their time due to the numerous demands on it. -In a typical day, most managers spend no more than about one hour on mail, telephone calls, and meetings. -Managers' days are full of interruptions and consists of numerous small tasks. -Managers have ample time to complete each task uninterrupted due to the number of hours they work.

-Managers must guard their time due to the numerous demands on it. -Managers' days are full of interruptions and consist of numerous small tasks.

Which of the following are characteristics of an intrapreneur? -Sees opportunities for a product or service -Launches an outside business -Works inside an existing organization -Mobilizes organizational resources -Sets the strategic direction for the organization

-Sees opportunities for a product or service -Works inside an existing organization -Mobilizes organizational resource

Which of the following is true about nonprofit organizations? -They may operate in the public sector. -They are primarily focused on serving shareholders. -They may operate in the private sector. -They may offer services only to select clients.

-They may operate in the public sector -They may operate in the private sector. -They may offer services only to select clients.

Which of the following are classified as soft skills? -proficiency in mathematics -motivating others -inspiring trust -communicating well with others

-motivating others -inspiring trust -communicating well with others

Which of the following would be considered a mutual-benefit organization? -social welfare agency -trade association -farm cooperative -labor union

-trade association -farm cooperative -labor union

Which of the following racial or ethnic groups in the United States are expected to increase in population over the next few decades? -Asians -African Americans -Non-Hispanic whites -Hispanics

Asians, African Americans, Hispanics

Which of the following is an example of a top manager? -factory foreman -supervisor -CEO -accounting manager

CEO

Monitoring performance against goals and taking corrective action as needed

Controlling

4 management functions

Controlling, Leading, Planning, Organizing

Alisha has compiled all of the company's sales figures over the past five years, including date of the sale, amount of sale, form of payment, customer information and products sold. Which of the following should she use to assemble this information to make it available for review and analysis? -Social media -E-commerce -Email -Database

Database

George, a manager at his company, was responsible for helping the company reach its goal of purchasing a needed manufacturing facility, He laid out a plan to guide him in the purchasing process and successfully carried it out. As a result, the company was able to purchase the facility. Which aspect of management did George demonstrate? -Effectiveness -Efficiency -Conscientiousness -Productivity

Effectiveness

Which of the following would be characterized as decisional roles according to Mintzberg's research? Disseminator Entrepreneur Negotiator Figurehead

Entrepreneur Negotiator

Which of the following factors demonstrate how the Internet can affect companies or activities that depend heavily on the flow of information? -It poses a serious threat to continued growth. -It can reduce the cost of communications. -It prevents companies from encountering ethical dilemmas -It presents a significant opportunity to boost sales

It can reduce the cost of communications. It presents a significant opportunity to boost sales

At the convention, the founder of the organization spoke to all of the employees and reminded them of the importance of their work in finding a cure for pediatric diabetes. he praised them for their dedication and urged them to continue working for the children. Which management function does this relate to? -Organizing -Leading -Controlling -Planning

Leading

Motivating, directing, and influencing others to achieve organizational goals

Leading

Working with those outside the work unit or organization to develop alliances that help achieve organizational goals

Liason

According to Mintzberg, which of the following would be characterized as a manager's informational roles? -Monitor -Liason -Spokesperson -Disseminator -Entrepreneur

Monitor Spokesperson Disseminator

Arranging tasks, human resources, and other resources to accomplish the necessary work

Organizing

Establishing goals and determining how to achieve them

Planning

Which of the following managers is demonstrating the management function of planning rather than organizing, controlling, or leading? -Sue told her employees the department needed 12% more sales this year than last and they would be contacting at least four new customers each week -Martin assigned six people to work on the advertising campaign and four to work on the customer database -Kyle reviewed the sales figures after six months and replaced three of the salespeople who were underperforming -Valerie awarded a $50 bonus to employees who brought in a new customer

Sue told her employees the department needed 12% more sales this year than the last and they would be contacting at least four new customers each week

Which of the following are characteristics of an intrapreneur? -Works inside an existing organization -Mobilizes organizational resources -Sets the strategic direction for the organization -Launches an outside business -Sees opportunities for a product or service

Works inside an existing organization mobilizes organizational resources sees opportunities for a product or service

Gerald is responsible for the management of the human resources department and no other organizational activity. Because his area of management is only one organizational activity, he would be classified as ______________ -a top manager -a functional manager -a general manager -an organizational manager

a functional manager

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as -a mentor -a peer -a prodigy -a middle manager

a mentor

Entrepreneurs are apt to be impatient, get-it-done-now people. This is known as -tolerance of ambiguity -risk tolerance -internal locus of control -action orientation

action orientation

The assembly line at the ice cream production facility used to have 20 workers. It now has 10 workers and 10 robots to do the job. The robots are an example of _____________. -collaborative computing -Big Data -knowledge management -automation in the workforce

automation in the workforce

A company's management team demonstrates efficiency when it uses resources to

be cost-effective

A group of board members meets to determine if a problem with the company's product line is due to a new manufacturing process or the recent decision to put fewer employees on the assembly line. Which management function is the board concerned with? -leading -organizing -controlling -planning

controlling

The four functions of management include planning, organizing, leading, and ____________________ the organization's resources

controlling

The managerial function of __________ involves monitoring performance, comparing it to goals, and taking corrective action when needed. -leading -organizing -planning -controlling

controlling

Allison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _________________. -cloud computing -Big Data -e-commerce -electronic management

e-commerce

It is the goal of Trevor's company to produce as many automobile parts as quickly as possible while using as few employees as possible to do the job. This is an example of improving ________ to gain competitive advantage. -efficiency -innovation -quality -customer responsiveness

efficiency

Ken's company has a sales goal of 1 million dollars for the month of May. As a manager, Ken knows that to achieve this he will need to make the best use of the limited resources available to him. Which aspect of management is Ken practicing? effectiveness efficiency responsiveness ambiguity

efficiency

A ______ starts a new business whereas a manager grows or maintains an existing business. -executive -specialist -entrepreneur -intrapreneur

entrepreneur

Joachim identified a demand for a mobile pet-grooming business in his hometown and decided to start one to capitalize on this demand. Joachim would be described as a _______________.

entrepreneur

Because they are willing to take risks in the pursuit of new opportunities, including the risk of personal financial failure, _________ need the confidence to act decisively. leaders bosses entrepreneurs middle managers

entrepreneurs

Rather than work for someone else, Kendrick decided to start his own business with the new product he had developed. This is an example of _________________. -product licensing -entrepreneurship -management -a buy-out

entrepreneurship

Performing symbolic tasks that represent the organization

figurehead

Natalie was recently promoted to a management position and was elated to learn she would receive a 15% pay increase. what type of reward is she receiving? -mentor -financial -competitive -multiplier

financial

In terms of management level, managers who take short-term operating decisions and direct the tasks of nonmanagerial personnel are call _________________ managers -nonsupervisory -first line -top -middle

first line

A __________ organization's purpose is to make money by offering products or services. -for-profit -nonprofit -mutual benefit -nongovernmental

for-profit

A ______________ organization's purpose is to make money by offering products or services. -for-profit -nonprofit -mutual benefit -nongovernmental

for-profit

Tyler, a top manager at his company, is in charge of finance and human resources. Since his is responsible for several activities in the organization, he is an example of what type of manager? -staff -functional -general -specialty

general

The advent of cloud computing has made it possible for employees to -generate dialog for an advertising campaign using social media. -have access to company data from anywhere with an Internet connection. -send a text message using a smartphone. -sells goods and services over a computer network.

have access to company data from anywhere with an internet connection

A local tool manufacturing facility led the industry in sales when it found a way to produce-higher quality hammers and saws than its competitors. Which aspect of gaining competitive advantage does this demonstrate? -entrepreneurship -mentoring -innovation -motivation

innovation

Taking the responsibility for the actions of subordinates

leadership

The regional sales manager of a food distribution company implements plans designed by upper management and coordinates the activities of lower-level sales managers. The regional sales manager would be considered a _______ manager. -top -middle -first line -nonsupervisory

middle

The ___________ _____________ refers to the idea that a manager's influence extends far beyond the results that can be achieved by just one individual acting alone.

multiplier effect

a labor union is an example of a _________ organization. -for-profit -commonweal -nonprofit -mutual-benefit

mutual benefit

The organizing function of management consists of arranging tasks,______, and other resources needed to accomplish work. -goals -feedback -jobs -people

people

Computer programs for planning and scheduling the people, costs, and resources to complete a project on time are called __________ software. -administrative -information trafficking -project management -human resource

project management

Which of the following are typical responsibilities associated with being a team leader, even if the team leader does not have authority over other team members? -provide guidance -hire and fire personnel -resolve conflicts -control resources -coordinate team efforts

provide guidance, resolve conflicts, coordinate team efforts

Lennart decided to use Twitter to generate interest in the new sandwiches he is adding to his food truck menu. which form of e-communication is he employing? -social media -cloud computing -email -texting

social media

Entrepreneurial companies have been equated to gazelles for two attributes that make both successful. What are these two attributes? -tolerance and patience -balance and power -speed and agility -determination and dedication

speed and agility

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called _________. -capitalism -the profit motive -development -sustainability

sustainability

The job-specific knowledge you need to perform well in a specialized field, known as __________ skills, appear to be most important for first-line managers. -conceptual -technical -teaching -people

technical

Elizabeth is an accountant for a large company and works out of her house. She uses e-mail, videoconferencing, and other technologies to communicate with her coworkers at the office. Someone who works from home using these technologies is said to -telework -telecommute -home network -distance network

telecommute

Which of the following forms of writing could a manger use to communicate with employees almost instantaneously? -report -text -e-mail -tweet

text, email, tweet

Which of the following is defined as the global network of independently operating but interconnected computers? -Databases -E-business -Internet -E-commerce

the internet

According to Mintzberg's findings, working long hours is ________ for managers. -unnecessary -easy -typical -ill-advised

typical

A manager who shows tolerance for ambiguity is able to make decisions based on __________. -proven facts -unclear or incomplete information -advice from other professionals -years of experience -details and clear explanations

unclear or incomplete information

Russ is the project manager of a mutlinational team with members in Ireland, Malaysia, and the United States. Once a week, the team meets by using video and audio links along with computers so that they can see, hear and talk with one another. what technology does this BEST describe? -collaborative computing -videoconferencing -telecommuting -artificial intelligence

videoconferencing