managment 301 ron jon exam 1
SWOT analysis
identifies and lists the firm (or individual's) strengths, weaknesses, opportunities, and threats
so you think you can dance
if you have an idea like a dance studio and technical skills and business skills you can open a business
Corporate Governance
is oversight of a company's management by a board of directors
the football exercise
is quicker to get everyone to touch the football with managment and planning
queing theory
line theory
human needs theory
maslow: hierarchy of needs
social responsibility audit
measures and reports on an organization's performance in various areas of corporate social responsibility
Controlling:
measuring performance and taking action to ensure desired results
Informational Role
monitor, disseminator, spokesperson exchanging and processing information
What makes up Bureaucratic organizations
Clear division of labor, hierarchy of authority, formal rules and procedures, impersonal hiring, careers based on merit
Elon Musk
Companies: Tesla, PayPal, SpaceX, Boring&Co
Skills of Managers-KATZ
Conceptual Skill, Human skill, Technical Skill
What are the skills of managers according to robert katz
Conceptual skills (Need more in top level companies less in low level) Human Skills ( same in all companies) Technical skills (More in low level companies less in top level)
a business model
Create and deliver an idea, figure out how to give it to people and make money (monetize)
What is a business model?
Create, Deliver, & Capture Value
Inverted Levels of Management
Customers are on top and being served by non-managerial workers, who are supported by team leaders and higher-level managers. 5% of all companies. W.L GORE, CEO Tori Kelly- cortex fabric CEO-BOTTOM and CUSTOMER-TOP
the inverted levels of management
Customers, Operating workers, Team Leaders (middle managers), Senior Managers
Theory X
DIRECTIVE- managers think of workers as followers, lack change, irresponsible
Resource Allocator role
Decide where to spend money & time on development
the scientific principles of management
Develop a science for each job, hire workers with the right abilities, Train and motivate workers, Support workers
Operations & MGMT Science
EXAMPLES: network models, forecasting, inventory analysis, queuing theory, linear programming BIG DATA
Mary Barra GM CEO spokesperson points
Electrification, Autonomous, Connectivity
EAP
Excellent Performance Academic Integrity Professional Behavior
A manager________________, while a leader____________
Executes, strategizes
Monitor Role
External approach, go out & come back with info, authoritative information
the diagon alley at universal studios
example of planning, organizing, leading, controlling
EAP
excellent performance, academic integrity, professional behavior
A virtuous circle
exists when corporate social responsibility leads to improved financial performance that leads to more social responsibility
Liaison role
external, representing the company, outside, externally
ZARA
fast fashion retailer based in spain, no outsourcing, copies big designers, 2 week design cycle, customers buy 6x more often than other stores, global distribution
Interpersonal Roles
figurehead, leader, liaison
the administrative principles
foresight/planning, organization, command,coordination,control
What does spiderman have to do with ethics
gets superpowers and is mean at first then realizes with great power comes great responsibilty
Leader role
gives a task, encourages accountbility
How does management play a role in history
has been used since beginning of time for big construction projects like great wall of china, pyramids, colosseum etc.
how does the hunger games relate to maslow
have to fight for the basic needs
father of modern management
henri fayol
Maslow Movie
hunger games
retaliation
if you reported misconduct and then received lower interest assignments or worse clients
3 Roles of Managers
interpersonal, informational, decisional
glass ceiling effect
invisible barrier limiting career advancement of women and minorities
Global Sourcing
involves contracting for work to be performed in other countries
Sustainability
is a goal that addresses the rights of present and future generations as stakeholders of the world's natural resources
implicit bias
is an embedded prejudice that is largely unconscious and that results in the discriminatory treatment of others
sustainable development
is development that meets the needs of the present without compromising the ability of future generations to meet their own needs.
socioeconomic view of CSR
is that business should focus on broader social welfare as well as profits
personal career readiness
is the combination of skills, competencies, aspirations, and goals that can move you forward with a successful career, even in a rapidly changing environment.
prejudice
is the display of negative, irrational, attitudes toward women or minorities
corporate responsibility
is the obligation of an organization to serve its own interests and those of its stakeholders
Corporate Social Responsibility
is the obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment.
Globalization
is the worldwide interdependence of resource flows, product markets, and business competition
sustainable business
is where firms operate in ways that both meet the needs of customers and protect or advance the well-being of our natural environment
your personal brand
is your reputation seen through the eyes of others and the package of skills you can offer a potential employer.
Why should you take MGMT
its the language of people and organizations
J planning style
judging, to-do list, formal structured planning approach
What are general trends in ERC metrics of ethics in the workplace
less misconduct but also less reporting, lower retaliation than ever
examples of esteem needs
love, family, belonging, relationships.
Negotiator role
make deals, compromise, communicate well
Reshoring
moves jobs back from foreign to domestic locations
Decisional Role
negotiator, disturbance handler, resource allocator, entrepreneur
Can you teach ethics?
no but you can teach awareness
job migration
occurs when global outsourcing shifts jobs from one country to another
a social business
one in which the underlying business model directly addresses a social problem
Shamrock Organization
operates with a core group of full-time long-term workers supported by others who work on contracts and part time
the modern approaches to managment
operations and management science, customer driven open system, contingency thinking, quality management evidence based
benefit corporation
or B Corp, is a corporate form for businesses whose stated goals are to combine making a profit with benefiting society and the environment
Triple Bottom Line
organizational performance includes financial, social, and environmental criteria
free-agent and on-demand economy
people change jobs more often and many work on-demand as independent contractors with a shifting mix of employers
P planning style
perceiving, rotating menu, informal, unstructured, spontaneous
the elements of PONG
personal: being responsible for yourself Organizational: Codes, honor codes National: Value set of some kind Global: How to be in other countries ethically
the management process regardless of level
planning, organizing, leading, controlling
3 P's of organizational performance
profit, people, planet
what kolberg believed FEW of us do
pursue rights and ideas
WORK =
resource to outputs
esteem
respect, comeptence. Respect for others from others towards others. competence-skill.
what kolberg believed SOME of us do
respective to family and friends, good citizen
the wrong place to start with ethics
saying that ethics is situational, relative, contextual,cultural,it all depends
ethics.org FEARS
1) report would not be confidential 2) corrective action would not be taken 3) could not report anonymously 4) they would be labeled a snitch
Elton Mayo
Hawthorne Studies
ethical culture
Leadership support, code of ethics, ethics officers, company wide training, clear communication, detection and prevention,
Technical Skills
Low level jobs
self actualization
Lower needs must be satisfied first (Progression principle) if you satisfy a need you will never be motivated to do that again (Deficit principle)
Henry Mintzberg
Mangerial Roles - Interpersonal, Informational, Decisional
Who is Apple's old CEO and who is their current CEO
Old-Steve Jobs great spokes person, Current- Tim Cook
Classical Management Research
Scientific Mgmt- Frederic Taylor Bureaucratic Organization- Max Weber Administrative Principles- Henri Fayol
Fredrick Taylor (classical)
Scientific management, from philly, steel plant and mechanical engineering degree
the goal of Scientific management
Secure max prosperity for employer and employee
Hyperloop-
created by elon musk, fast travel, by tube 700mi/hr
the planning process steps
define objectives, compare to current objectives, compare future alternatives, analyze alternatives/make plan, implement and evaluate
workforce diversity
describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness
the hierarchy of needs
Pysiological, saftey, social, esteem, self actualization
Frederick Taylor
Scientific Management
Who is googles CEO
Sergey Brin, Larry Page
Why are followers important
Shirtless man clip, leaders would be nothing without followers, followers give power
examples of non bureaucratic orgs
Skunkworks-lockheed martin, google
Human Needs Theory
Studies to understand people & needs
responsibility
The ability or authority to act or decide on ones own, without supervision, to be better
planning
The process of setting objectives and determining how to get them done
Douglas McGregor
Theory X and Y, "how you view people"
Customer Driven open system
Transfers resource inputs from environment into product outputs. Customer Feedback helps drive adjustments . Important to understand all pieces EX: Zara
Remember: Trust and value
Trust has economic value associated with the company and its employees
Who is the CEO of xerox and what does she say about managers
Ursula Burns and that you need to "lean in" and have something useful to say and bring to your company, you need to end up in an org where your expertise is valued
What is an example of an inverted company structure and its CEO
W.L. Gore- Terri Kelly
Disturbance Handler
When you make something new & it changes the market (self-driving car)
Spiderman Quote
With great power comes great responsibility
ISO 14001
a global quality standard that certifies organizations that set environmental objectives and targets, account for the environmental impact of their activities, and continuously improve environmental performance
the 5 most frequently observed misconducts
abusive behavior, lying to employees, conflict of interest,internet bad use, discrimination
the best planning includes
action oriented, priority oriented, advantage oriented, change oriented
Discrimination
actively denies women and minorities the full benefits of organizational membership
cultural relativism
adapting your values to fit in around the world
Henri Fayol
administrative management, the process of management today that we use
administrative priciple
all levels of the organization communicate clearly, there is one boss per person
what types of business do you need to plan an amusement park
all types
Entrepreneur role
always thinking of innovation
shared values
approaches business decisions with understanding that economic gains and social progress are interconnected
Stakeholders
are people and institutions most directly affected by an organization's performance
the three things to remember when teaching ethics
awareness, judgment, behavior( you cant insist on what people think or feel but you can insist on behavior.)
examples of safety needs
banks, home security. physical, emotional and financial
factors that influence employee unethical behavior
behavior of superiors, industry ethical practices, policy (or lack thereof)
operations and management science
business analytics, big data, network models, computers, disney- line science
Classical view of CSR
business should focus on the pursuit of profits
Big 3 Approaches to MGMT Practices
classical, behavioral, modern
the best and worst place in the US to meet someone
colorado springs CO, San Fransisco CA
what does mean girls have to do with responsibility
coming clean when you are confronted about your actions
the conventional approach to ethics
comparison of what i see happening ( desicion, behavior, practice) to what is really happening (Norms of acceptablility
Spokesperson
different from figurehead role, informative. goes out and talks about the company's products and services.
hyper norms
ethical norms all over the world (lying is bad everywhere
Max Weber
Classical MGMT, bureaucratic organization
Warren Buffet quote
"I'm looking for people to hire, you look for these responsibilites 1) Integrity 2) intelligence 3) energy. & if you don't have the first, the other two will kill you"
Maslow Applied- Mgmt physiological
"baseline physical things you must do", ex. on-boarding. - -safety, security, social esteem, self actualization
Languages of Business
-Accounting: technical language -Business Major: functional language -Management: people and organizational language -Business Information/Literacy: conversational language
Smeal Honor Code
-We aspire to high ethical standards -We will hold each other accountable -We will not engage in any improper academic or professional actions Today & Tomorrow
What is the key to bureaucracy
Power is the ability to coerce actions, authority is actions taken voluntarily
Max Weber and Bureaucracy
-clear division of labor -hierarchy of authority -formal rules & procedures -impersonal -careers based on merit (skills) KEY: power= ability to coecre actions Authority=actions taken voluntarily EVERY LEVEL HAS A BOSS
Frederick Taylor Scientific Principles
-develop a "science" for each job -hire workers with right abilities -train & motivate workers (science) -Support workers (based on science) Goal: Secure maximum prosperity for the employer and employee
Henri Fayol- Administrative Principles
-foresight/planning -organization -command/coordination (leadership) -Control KEYS: Scalar principle= clear communications at all levels of an organization unity command: one boss per person
Hawthorne Studies Results
-no direct relationship found -researcher attention was key -groups have negative/positive influence on member behavior
quality management evidence based management
-quality management -six sigma (PROCESS IMPROVEMENT) -lean principles (REDUCTION IN WASTE) -high performance orgs *** bridge connection from past to future**
Maslow's Hierarchy of Needs
1) Salf-actualization needs 2) esteem neds 3) social needs 4) safety needs 5) sociological needs
Teaching Ethics
1) awareness, 2) judgement, 3) behavior
Top Misconduct Categories
1) bribes and competition 2) employee abuse 3) fraud/lying theft 4) regualtory violations 5) contracts misconduct
6 elements to make a good culture
1. Written standards of workplace integrity 2. Training on the standards of workplace integrity 3. Ability to seek feedback and advice related to workplace integrity 4. Confidential or anonymous reporting mechanism 5. Workplace integrity as part of the performance appraisal process 6. Formal process to discipline violations of the code of conduct
Modern Approaches to management
1. Operations and Management Science 2. Customer Driven Open Systems 3. Contingency Thinking 4. Quality Management Evidence Based Management
Self-Actualization
1. Progression Principle 2. Deficit Principle 1. Progress up scale until lower needs are met, can't expect all @ once 2.need-motivation. once a level is achieved, it's a given need, but not a motivation
Smeal Strategic Plan
1. Providing extraordinary education 2. Highest Quality Research 3. Building our culture of: - Integrity - Diversity - Service - Sustainability
McGregor- X & y Worker Characteristics- KEYS
1. Reflects ways managers manage today 2. Practically- a mix of both approaches used
the three skills you need to be a manager
1. Technical skills 2.Leadership skills 3.Business skills
the top 5 companies in the world
1. Walmart 2.Exxon 3.Chevron 4.Berkshire Hathaway 5.Apple
the framework for ethical decision making
1. awareness 2. facts 3. Stakeholders 4. standards 5. Values 6. actions
the six sub levels
1. punish 2. reward 3.good 4. law 5. fairness 6. universal
the three questions we ask about ethics
1.can i teach ethics (NO) 2. Is there a right and a wrong (YES) 3. Is ethics the same all over the world
Followership:
1st follower creates the movement, courageously follows, don't be a lone leader, followership is a form of leadership. Shirtless guy dancing video example of Iditarod Dog Racing assembly of dogs Leaders elevate followers
How many years is 1 trillion seconds
32,000 years
how much is a 30 second commercial in the super bowl
377 million
What is the luxury bag market worth
39.75 billion, mostly women but mens market is better bc its growing
what percent of workers witness misconduct? what about report misconduct?
41%, 63%
Fortune 500
500 largest companies in the US by total revenue
do most people say that their company has strong or weak corporate culture
58% strong
Manager Characteristics
Administers Systems/Structure Relies on Control Maintains Short-Range View Asks "how" and "when" Maintain Status Quo Does things right
Decisional role definition
Application of info in decision making
Organizing:
Arranging tasks, people, and other resources to accomplish the work
Nintendo, & pokemon co
Augmented reality-first big jump for the business "free"miums vs premiums in-app purchasing: $65 billion in annual revenue for gaming industry
Customer Business Model
B2B (GM), B2C(Walmart) , Hybrid (Apple/Amazon)
Conceptual skill:
Big picture context, strategic.-> what to do & how to do it
the levels of management for a NON PROFIT
Board of trustees, President, executive directors
Max Weber (classical)
Bureaucratic management, traditional pyramid, father died- nervous breakdown
Whats the difference between B2B, B2C and Hybrid
Business to business, business to consumer, both
the levels of management for a TRADITIONAL company
CEO, Senior MGMT, Middle MGMT, Line MGMT, Non-Managerial MGMT
figure head role
Ceremonial role of a manager, shows support
Modern examples of scientific management
Chipotle:production line Football coaches: different coach for each position BMW Plant: quality tests, advanced technologies, lasers
the big 3 approaches to management
Classical (productivity), Behavioral (people), Modern (both)
Zara Case
Fast Fashion, H&M Competitor bi-weekly clothes cycle customer-driven business faster supply chain design imitator
disseminate
Figure out what is going on in the external world @ every level and make it easy for the team to understand
Ursla Burns
First Female Af. American to be a CEO, company is XErox
examples of physical needs
Food, water, shelter, air, without these needs satisfied nothing else matters
examples of bureaucracy
Ford, GM, Fiat/chrysler NASA Space X
Henri Fayol
From Turkey/France, Administrative principles, Unity of command
What are some bureaucratic organizations
GM, Penn State, N.A.S.A
4 Functions of managerial Thinking
GOAL-planning STRUCTURE-organizing ENGAGEMENT-leadership METRICS-control
Who is the most powerful woman in business
Ginni Rometty- CEO of IBM
What are the career issues for Managers
Globalization, Governance, Ethics, Diversity, Self-MGMT, Knowledge
EVERYONE NEEDS______________
HUMAN SKILL
the three approaches to behavioral management
Hawthorne studies, theory x and y, human needs theory
Behavioral - HR Approaches
Hawthorne studies- Elton Mayo Theory X&Y-Douglas Mcgregor Human Needs Theory- Abraham Maslow
Kolbergs levels of moral development
How people develop morals, first a focus on self, next a focus on others (social), last a focus on all (principles)
Abraham Maslow
Human Needs Theory
What kind of business model is Apple?
Hybrid B2B B2C
Customer Driven Open Systems
INPUTS- people, money, materials, technology, indo OUTPUTS- finished goods, completed services
Wells fargo dilemma
Incentives set too high and unrealistic goals lead to cheating and opening fake accounts
the principles approach to ethics
Individual (personal interest), Utilitarian (greater good for man), Justice (fairness and impartiality), Moral rights (fundamental rights)
Leader Characteristics
Innovates Focuses on People Develops Inspires Trust Long-range view Asks "what" and "why" Challenge Status quo Does the right thing
Leading:
Inspiring people to work hard to achieve high performance
intellectual capital equation
Intellectual Capital = Competency x Commitment
the three big categories of managers
Interpersonal, Informational, decisional
example of self-actualized
JK rowling, cat looking into a mirror
Who is the CEO of GE
Jeff Immlet
Global 500
Largest 500 companiesglobally
Whats the difference between a manager and a leader
Managment: execution (administers,maintains, short range,relies on control,how and when) Leadership: Strategy (innovates,develops, inspires trust, long range,what and why)
Example of Spokesperson
Mary Barra, CEO GM
Who is the CEO of GM
Mary Barra, spokesperson chevy volt electric vehicle
the three Ms of behavioral management
Maslow, Mayo, Mcgregor
Henry Ford
Mass Production, an example of TAYLOR's principles Assembly line
How did Henry Ford use Scientific management
Mass production, Assembly line, standardized work
the hawthorne studies
Mayo: economic incentives, changing physical conditions, group cohesion
theory X & Y
McGregor, reflects the way managers work today, mix of both to manage well, x is not necessarily bad, depends on workplace
What is the decisional role of a manager
Negotiator, Disturbance handler, Resource allocator, Entrepreneur
PONG
P- personal ** most important O- organizational (code of ethics) N- National (Laws and values to follow) G- global ("how do I operate around the world in an ethical manner?")
Theory Y
PARTICIPATIVE- managers see excitement to work, self-directed, motivated
Management Process
PLANNING, ORGANIZING, LEADING, CONTROLLING
Companies that use traditional Pyramid
Pepsico, unilever
What are some examples of a traditional management pyramid and their CEOS
Pepsico- Ingrid Nouli , Unilever- Paul Pulman Military, Education, Government, Business
What does PONG stand for
Personal Organizational National Global
the management process
Planning, organizing, leading, controlling
Ethics-Basic definition
set of principles, right conduct, underlying values
the three things that make up ethics
set of principles, right conduct, underlying values
Ethics
sets moral standards of what is "good" and "right" behavior in organizations and in our personal lives
Planning:
setting performance objectives and deciding hoe to achieve them
Quality management evidence based management
six sigma (Tools and methodologies to improve any business ) lean principles (tools to reduce waste)
Facebook Example Ethics
social media postings used to discriminate against hiring process. Also making subconscious discrimination when hiring
customer driven open systems
systems thinking, inputs (people, money materials) work (to make a product) outputs (good or service) customer feedback
social entrepreneur
takes business risks to find new ways to solve pressing social problems
Responsibility:
the ability or authority to act or decide on one's own without supervision
self-management
the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience
intellectual capital
the collective brainpower or shared knowledge of a workforce
the first thing you asses in maslows theory
the current state
what happened in the clip where the man was offered a job only if he behaved unethically
the man said he couldnt do it and the boss revealed that was all a test and he was hired
Social Needs:
the need for love, companionship, and friendship- the desire for acceptance by others
environmental capital
the storehouse of natural resources - atmosphere, land, water, and minerals - that we use to sustain life and produce goods and services for society
Hawthorne Effect
the tendency for people to behave differently when they know they are being studied
the hawthorne effect
the tendency to live up to expectations
why did the % of workers percieving pressure to commit misconduct rise is 2011
there was stress because of the recession
the interpersonal role of a manager
to be a figure head, liason and leader
the informational role of a manager
to monitor (figure out whats happening), Disseminate (Get info to people) and a spokesperson ( tell your companies story)
Gap analysis
transition from current state to future state -divide into steps, conquer steps to get from current to future states
contingency thinking
tries to match management practices with situational demands
knowledge workers
use their minds and intellects as critical assets to employers
moral absolutism
values that are the same all over the world
What Kolberg believed MOST of us do
want to avoid some punishment and get some reward
Hawthorne Studies
western electric studies on human relations Studied: use of economic incentives change physical conditions fostered group cohesion
Contingency thinking
what is our backup plan? what if other things fail
theory Y
workers are generally willing to work, creative, self- controlled, self- directed, responsible. managers are interactive, participative, higher educated work force, more ideal, google
theory X
workers generally dislike work, lack ambition, resist change are irresponsible, manager must be very directive, factories
So you think you can dance and manage?
you need to know about what you're selling and be able to manage it
the big rocks
your values, priorities, must put them first or you will run out of room for them