MANGT 420 EXAM 2
What are the five steps in the training process?
*1.Assess needs for training* 2. Ensures readiness for training 3. Plan training program Objectives Trainers Methods 4.Implement training program 5.Evaluate result of training
Illustrate how the fish bone diagram can be used during rational decision-making to help determine the cause of the problem.
The head of the fish is the problem the body parts are the cause of the problem
Identify the 9 common decision making biases. can't find her ass hole over sefe's pink sandal ;)
1. conformation bias 2. framing bias 3. hindsight bias 4. anchoring 5. halo effect 6. overconfidence bias 7. status quo bias 8. pro innovation bias 9. sunk cost bias
Name the 5 stages of group and team development. FSNPA
1. forming 2. storming 3. norming 4. performing 5. adjourning
What are the 3 common techniques for team building?
1. set goals 2. Member selection 3. team size
When should you use teams?
1. there is a clear purpose 2. the job can't be done unless people work together 3. tam based rewards are possible 4. ample resources exist 5. teams have authority
When shouldn't you use teams?
1. there's no clear purpose 2. the job can be done independently 3 only individual based rewards exist 4. resources are limited 5. management controls
What are the 3 different ways to make decision discussed by Henry Mintzberg?
1. thinking first: diagnose, design, decide, do (fish diagram) 2. Seeing first: insight, action 3. doing first: act, think
In the selection method for recruitment make sure the methods have
1. validity 2. fairness 3. reliable 4. cost
What are the 3 types of compensations?
1. wages and salary: 2. incentives: pay increase, bonus 3. benefits: health care, dental, retirement
What are some types of teams?
1. work teams 2. task force teams 3. project teams 4. cross-functional teams 5. self-managed teams 6. virtual teams
Orientation and training can serve many positive purposes. For example, they can:
1.Lower costs 2.Help the employee gain confidence 3.Improve performance
What are the 3 disadvantages of group decision making?
1.Slower process and more expensive 2. Tendency for group members to support proposed group position. 3. Decision may move toward extremes.
What are the 10 ways to be a more effective Delegator? Trust, avoid, give, know, follow, praise, don't, ask, provide, delegate.
1.Trust your staff to do a good job. 2.Avoid seeking perfection. 3.Give effective job instructions. 4.Know your true interests. 5.Follow up on progress. 6.Praise the efforts of your staff. 7.Don't wait to the last minute to delegate. 8.Ask questions, expect answers, assist employees. 9.Provide the resources you would provide if doing the assignment yourself. 10.Delegate to the lowest possible level.
What are 6 effective team characteristics?
1.clarity of purpose 2.good communication 3.positive role for conflict 4.accountability and commitment 5.shared leadership 6.positive group dynamic
Large teams __ ___ members Pros (2) Cons (3)
10-16 members pros: more resources, division of labor Cons: less interaction, lower morale, social loafing.
Small teams __ __ members Pros Cons
2-9 members Pros: better interaction, better morale Cons: fewer resources, possibly less innovation, unfair work distribution
System in which employees receive confidential anonymous feedback from the people who work around them it includes the employee's: manager, peers, and direct reports
360 Appraisal
What are other elements that are common to an organizations?
5. Centralization versus decentralization 6. Unity of command 7. Span of control 8. Unity of Common
Name the HR Function Ensuring that employees have a safe work environment and that the organization is complying with legal requirements set forth byOSHA) Implementing new safety measures when laws change in a given industry
Safety and Health
Is a decision making strategy that entails searching through the available alternatives until a practical solution with adequate level of acceptability is found, and stopping the search there instead of looking for the best possible solution.
Satisficing
Which four decision making biases does this describe and what tip can counter each? You blame failure on external situations.
Self serving bias Tip: be with friends to keep you grounded.
A combination of structured and unstructured questions are used.
Semi-structured interviews
What would you do.....? Future ?'s
Situational questions
What are the 4 type of structured interview questions
Situational questions Behavioral questions job knowledge questions worker requirement questions
_________: members want to be part of the team and want to contribute to its success
Social Cohesion
What are some possible team problems?
Social loafing or slacking group think Poor leaders
Name the HR function Helping to document employee problems in order to justify firing Terminating employees for various reasons and following up with appropriate paperwork and legal actions
Terminating employee contract when necessary
When performance norms are negative and cohesiveness is high, performance is ____.
low (worst situation)
encourager gatekeeper: make sure everyone is heard from harmonizer
maintenance role
Distinguish matrix organization from traditional departments.
matrix structure is a type of organizational structure where employees are grouped concurrently by two functions whereas traditional structure is a structure that divides the organization based on specialized functional areas.
When performance norms are negative and cohesiveness is low performance is ____.
moderate to low
conflicts are resolved, there's a sense of unity, consensus on roles develops.
norming
People play what 2 types of roles in teams?
people oriented task oriented
members is focused on solving problems and completing the assigned tasks
performing
What are some type of norms
punctual, professional, thorough, committed, responsible, motivated
Unwelcome contact that a person finds unreasonable sexual contact is known as
sexual harassment
Name some pre employment test.
skill tests: measures existing skills aptitude tests: ability to acquire skills personality tests: behavior patterns intelligence tests:cognitive abilities physical ability: PA required for job drug/alcohol tests: background tests:
Job requires a person to use multiple high-level skills.
skill variety
The number of levels of hierarchy, in turn, determines the managers' __________ how many employees directly report to a manager.
span of control
marked by competition as individual personalities emerge.
storming
an employee should report to no more than one manager
unity of command
No fixed set of questions and no systematic scoring procedure.
unstructured interviews (allow bias to come in)
Is the method predicting performance
validity
What are the 2 types of employee retention?
voluntary separation involuntary termination
What are HR's 4 legal requirements?
-Labor relations -Compensation & Benefits -Health & Safety -Equal Employment Opportunity (EEO)
What are the stages of rational decision making?
1. Define the problem and or opportunity 2. Establish a decision criteria 3. Weigh the decision criteria 4. Generate an alternative 5. Evaluate the alternative 6. Select the best alternative 7. Implement and evaluate
Describe techniques managers can use to guide and reach consensus in groups BGDC
1. Brainstorming 2. Group techniques 3. Devil's advocacy or Delphi technique 4. Conses-strengths and weaknesses
List Edgar Schein's Four Common Elements of an organization: Can't Commit Stay Home
1. Common purpose 2. Coordinated effort 3. Specialization and division of labor 4. Hierarchy of authority
List Edgar Schein's four common elements of an organization. Can't Commit Stay Home
1. Common purpose 2. Coordinated effort 3. Specialization and division of labor 4. Hierarchy of authority
When making the final decision you have what three options?
1. command: make a decision fast 2. democratic: winners and losers 3. consensus: everyone
Name the major EEO laws.
1. Equal Pay Act of 1963 2. Civil Rights Act of 1964 3.Age Discrimination in Employment Act of 1967 4. Pregnancy Discrimination Act of 1978 5. Uniformed Services Employment & Reemployment Rights Act 6. Family & Medical Leave Act of 1993 7. Civil Rights Act of 1991 8. Americans with Disabilities Act of 1990
What do Cisco's Best teams include? name all 3
1. Focus on individual strengths 2. shared values 3. trust
Basic Types of Organizational Structures Find David's money today not Monday.
1. Functional 2. Divisional—customer, product, geographic 3. Matrix 4. Team-Based 5. Network 6. Modular
Types of Organizational Structures find david's money today not monday
1. Functional structure 2. Divisional—customer, product, geographic 3. Matrix structure 4. Team-Based structure 5. Network structure 6. Modular structure
Strategic HRM has what 8 Functions? Just have Ron's tan sandal evenly placed carefully
1. Job analysis and work design 2. HR planning 3. Recruiting 4. Selection 5. Training and Development 6. Performance Management 7. Compensation 8. Employee relations
Employers may not discriminate against employees because of:
1. Race color 2. National origin 3. sex 4. religion
What are the 5 types of rating errors?
1. Recency error 2. Bias error 3. Contrast error 4. Errors of central tendency 5. errors of leniency or strictness
What are the 6 different selection tools/process?
1. Review resume/application 2. Phone interview 3. Face to face interview 4. Testing 5. Background checks 6. Job offer
Why do managers make bad decisions? SCSC
1. Self serving bias 2. cognitive fluency 3. Sunk cost fallacy 4. conformation bias
What are the 2 techniques for team building?
1. Set team goals and priorities 2. Select team members carefully
What are the assumptions of the rational model?
1. That you have complete information, there's no uncertainty 2. Logical, Unemotional analysis 3. It's the Best decision for the organization
What are the advantages of group decision making?
1. The sum of knowledge skills and creativity in group setting will always be greater than that of individuals. 2. Increase understanding of the issue and decision amongst team members.
What are the 4 impacts of information on decision making? TDRT
1. Total failure to decide 2. Diminish returns 3. Recency (new) trumps quality 4. The neglected unconscious
When defining the problem/opportunity avoid common mistakes such as: (4)
1. Treating a symptom 2. Jumping to a solution 3. Focusing on only one cause 4. Relying on past experience
What should you consider when selecting team members?
1. balance experience and ability 2. include diversity of skills, experience, and culture.
What are the limits to rational decision? Bounded Rationality (think about our move to ft. campbell and renting a house)
A decision-making process is restricted in the real world by: 1. Decision makers don't have access to all possible information relevant to the decision, and the information they do have is often flawed and imperfect. 2. They have limited analytical and computational abilities. They are not capable of judging their information and alternatives perfectly. They will inevitably make misjudgments in the evaluation process. 3. They do not have unlimited time to make decisions. Real-life situations provide time constraints in which decisions must be made.
_______________ - managers must report and justify work results to the managers above them
Accountability
Makes it illegal to discriminate against Employees who are more than 40 years old
Age Discrimination in Employment Act of 1967
prohibits discrimination on the basis of physical or mental disabilities
Americans with Disabilities Act of 1990
is a term used in psychology to describe the common human tendency to rely too heavily, or "______," on one trait or piece of information when making decisions.
Anchoring bias
_____________ - rights inherent in a managerial position to make decisions and utilize resources
Authority
people learn whether they are doing their job well.
Autonomy, and feedback:
Tell me about a time....
Behavioral questions
Error is a systematic distortion or pattern of error in judgment.
Bias error
How are EEO and Affirmative Action the same?
Both are ways to ensure everyone has access to job opportunities and promotions.
Is the idea that when individuals make decisions, their rationality is limited by the tractability of the decision problem, the cognitive limitations of their minds, and the time available to make the decision.
Bounded Rationality
What are the three non rational decision making models?
Bounded rationality & satisficing Incremental model Intuition Model
What are some key management tips?
Choose your words carefully. Be consistent in your treatment of employees. Apply standards equally. Never retaliate. Keep fair and accurate records.
Prohibits discrimination on basis of race, color, religion, gender, national origin
Civil Rights Act of 1964
strengthened the Civil Rights Act of 1964
Civil Rights Act of 1991
Which four decision making biases does this describe and what tip can counter each? This bias is how easy an idea is to process and understand. The more fluent the idea the more we unconsciously trust it. It is an illusion of truth.
Cognitive fluency Tip. If it sounds good question it
What is the STAR response
S-situation (describe the situation) T-task (describe your role) A-action ( describe the action you took) R-results (describe the outcome)
An organization with a clear purpose or mission is one that is easy to understand and manage. A ______________ unifies employees and helps them understand the organization's direction. Any employee working at the NASA Space Center in the 1960s knew that that organization's _____ was to put a man on the moon. Included would be the business and company strategy, mission statement, company values, and the organization's short- and long-term objectives.
Common Purpose
Name the HR function Setting appropriate and competitive wages or salaries for employees Researching and negotiating insurance and retirement plans, as well as other types of benefits, with third-party providers
Compensation
What is job analysis used for?
Compensation, recruitment
Which four decision making biases does this describe and what tip can counter each? Only search for evidence that confirms your beliefs.
Confirmation bias Tip: Actively search for contradictory evidence.
Seek out information that supports our existing instinct or point of view while avoiding information that contradicts it.
Conformation Bias
Error in which an employees performance appraisal is impacted by the fact that previous candidates where relatively good or bad.
Contrast error
Arguably, a manager's most important responsibility is to ______________ of work in a way that maximizes resources with the common purpose in mind. Managers will need to leverage the employees' skill sets, experience, and personalities in a way that consistently adds value. Managers must also take into account employees' preferences as they relate to job satisfaction and engagement.
Coordinated effort
How much time, money, staffing will this method need?
Cost
A hospital has the following divisions: outpatient, urgent care, and emergency care patients. This is a type of a. product structure b. geographic structure c. functional structure d. customer structure
Customer Structure
EVIDENCE BASED Decision Making what are the 3 materials you have to work with?
Data collection, sharing and analytics
______ Analysis: The goal is to understand and describe what has taken place as revealed by data sets. Attempts to explain what data reveals about events that have occurred. Its a daunting task to accomplish
Descriptive analysis
Provide employees with an opportunity to develop skills and abilities for future careers
Development
The __________ describes the degree to which a task is divided into separate jobs or departments in order to improve efficiency. Larger firms, such as Fortune 100 companies, tend to have a high degree of division of labor; smaller entrepreneurial ventures tend to have more informal ----. For example, a large financial firm will have accountants in one department that only work on internal audits and another department where they focus on budgets and forecasting.
Division of labor/Specialization
Putting together people with diverse occupational specialties in formal groups by similar products, customers or geographic regions. is known as a. Matrix structure b. divisional structure c. none of the above d. a and b
Divisional Structure (customer, product geographic)
What is the difference between EEO and Affirmative Action?
EEO means that an employer cannot discriminate in hiring, training and promotion Affirmative Action is the active recruitment of qualified individuals who are members of groups who have been discriminated against in the past.
________________: trust employee's ability and give them the authority to make decisions. Flexible work arrangements- reduced workload, compressed work weeks, and remote work. a. employee empowerment b. authority c. skill variety d. functional structure
Employee Empowerment
Name the HR function Mediating disputes between employees and employers, as well as between employees and other employees Ensuring employees understand their rights with regard to unions and unionizing
Employee and Labor relation
What means an employee can be terminated at any time without any reason, explanation, or warning. It also means an employee can quit at any time for any reason.
Employment at will
Makes it illegal to pay men more than women for the same work
Equal Pay Act of 1963
Error in which managers tendency to rate all or most employees as average.
Errors of central tendency
Error, when rater's tendency is to rate all employees at the positive end of the scale or at the low end of the scale.
Errors of leniency or strictness
The following are key elements of the __________________ customers and suppliers competitors cultural factors governmental influences on the organization.
External Environment
What are the two factors in organizational design?
External and Internal Environment
Job opening to people outside the company.
External recruitment cons: cost, don't know who you're hiring, they don't know you pros: have new ideas
Functional structure is grouping activities around defined regional locations. This type of structure is best for organizations that need to be near sources of supply and/or customers. True or False
False answer Geographic Structure
Offers job protections to individuals for parental and medical leave
Family & Medical Leave Act of 1993
The two types of span control are
Flat: one person is in charge Tall: responsibility are spread out
What structure focuses on horizontal growth, digging deeper, expanding knowledge, and getting better at core competencies?
Flatter Organizational Structures
What are the current Trends in Organization and Job Design
Flatter Organizations Employee empowerment
It does not compare people against each other but gives employees ratings such as excellent, good or needs improvement. A set of numbers or percentage of workers must fall into each category.
Forced Ranking
_________refers to the degree to which positions in an organization are standardized. If a job is highly _____, then the employee has little to no discretion over what to do, when to do it, and how to do it. People sometimes confuse ____ with specialization, but they aren't the same thing. Airline pilots have highly formalized jobs, dictated by FAA regulations that must be followed before, during and after every flight.
Formalization
Identify the common decision making bias: The tendency to evaluate a characteristic more positively when it is presented in positive terms than in negative terms. e.g. Ground beef that is 75% lean is rated as tasting better and less greasy than ground beef that is 25% fat.
Framing bias
Group employees into areas based on their expertise. It allows for a higher degree of specialization.
Functional Structure
What are the four basic types of departmentalization?
Functional Structure Customer Structure Geographic Structure Product Structure
Phenomenon wherein people seek unanimous agreement in spite of contrary facts pointing to another conclusion.
Group Think
The mindset that develops when people put too much value on team consensus and harmony. is called_____
Group Think
____________ determines the formal, position-based reporting lines and expresses who reports to whom. The U.S. Army has a tall ____ with about twenty ranks between a private and a general.
Hierarchy of Authority
When performance norms are positive and cohesiveness is high performance is ____.
High performance
also known as the knew-it-all-along effect, is the inclination, after an event has occurred, to see the event as having been predictable, despite there having been little or no objective basis for predicting it.
Hindsight bias
Determining employees the organization will need, when they will be needed, where they will be needed is known as
Human Resource Planning
Stage 7
Implement and evaluate the decision
Managers take small, short-term steps to alleviate a problem
Incremental Models
________ are influenced by the jobs and the employees. Job characteristic model identifies the following: -skill variety -task identity -task significance -autonomy, and feedback
Internal Environment
What are the types of recruitment?
Internal and external
Job opening to people inside the company.
Internal recruitment pro: you know the person, they know you, less costly, increases morale
Making a choice without the use of conscious thought is called _____.
Intuition Model They can be implicit or explicit
_______ (also referred to as work design or task design) is a core function of human resource management. Its principles are geared towards how the nature of a person's job affects their attitudes and behavior at work, particularly relating to characteristics such as skill variety and autonomy.
Job Design
In human resource planning the __________ is the procedure used for gathering information regarding the tasks, duties and responsibilities of a job, the job's working conditions and the skills needed to do the job.
Job analysis
Summarizes what the holder of a job does and why they do it. TDR's: task, duties, and responsibilities.
Job description
How do you do?
Job knowledge questions
Describes the minimum qualifications a person must have to perform a job successfully. Knowledge, skills, and abilities
Job specifications
Combine functional and divisional chains of command in a grid so that there are two command structures-vertical and horizontal Where two dimensions are critical, companies will use a ______. Employees may be organized according to product and geography, for example, and have two bosses.
Matrix Structure
Centralized/ Tall Hierarchy Individual effort Specialized jobs Communication follows chain of command Narrow span control Follow/obey orders are characteristic of ________ organization
Mechanistic Organizations
When performance norms are positive and cohesiveness is low performance is ____.
Moderate performance
A business that has areas or departments that can be easily separated from the company without jeopardizing the company are considered to have a ____________________
Modular structure
Can you use race or color as a Bona fide occupational qualification?
NO
_______ ________: It has little bureaucracy and features decentralized decision making. Managers coordinate and control relations both internal and external to the firm. A social structure of interactions is fostered to build and manage formal and informal relationships. The goal of this structure is to achieve rapid organizational evolution and adaptation to constantly changing external and internal environments.
Network Structures
What are the set percentage that workers must fall into in Forced Ranking?
Non performers 10% Average performers 70% Top performers 20%
General guidelines that most group or team members follow is known as
Norms
Is a method of evaluating the job performance of an employee. It is an ongoing process of obtaining, researching, analyzing and recording information about the worth of an employee.
Objective appraisal
Human resources professionals are usually in charge of ensuring new hires have completed all necessary paperwork, signed up for benefits, reviewed safety and ethics policies, and received a comprehensive tour of the workplace.
Onboarding
A decision making process of identifying as many different options as possible and choosing the best solution.
Optimizing
Decentralized/flat structure Team effort Tasks are flexible Communication flows in all direction Wide span of control Self-control/employee empowerment to achieve organizational goals Are characteristics of _______ organization
Organic Organizations
Box-and-lines illustration showing the formal lines of authority and the organization's official positions or work specializations
Organizational Chart
bias is the tendency people have to be more confident in their own abilities, such as driving, teaching, or spelling, than is objectively reasonable
Overconfidence bias
The process through which managers ensure that employees' activities and outputs contribute to the organization's goals.
Performance appraisal
What is a process that provides feedback, accountability, and documentation for performance outcomes. It helps employees to channel their talents toward organizational goals.
Performance management
__________ Analysis: Projects future trends Subjected to discipline of evidence based principles
Predictive Analysis
prohibits discrimination on the basis of pregnancy
Pregnancy Discrimination Act of 1978
What bias is the belief that an innovation should be adopted by whole society without the need of its alteration.
Pro-innovation bias
GE, for example, has structured 6 divisions. (1) Energy, (2) Capital (3) Home & Business Solutions, (4) Healthcare, (5) Aviation, and (6) Transportation. This is a type of a. customer structure b. product structure c. functional structure d. geographic structure
Product Structure
are focused on a few objectives and usually disbanded at --- end. Similar to the Skunk Works® model, this team may locate in a designated room or building with the intention to increase communication and collaboration and minimize distractions. This type of team are less hierarchical, they typically still include a manager.
Project team
What are the team based structure?
Project teams Cross-functional teams
EVIDENCE BASED Decision Making _____: relying on actual experimentation to demonstrate likelihood of success.
Proof of success
Error tendency that allows more recent incidents (good/bad) of employee behavior to carry too much weight in the evaluation performance.
Recency error
_____________ is the process of attracting a pool of qualified applicants for a job opening.
Recruitment
Name the HR Function: Finding and hiring qualified employees and/or contractors Using recruitment tools and technology Preparing employee contracts and negotiating salaries and benefits Meeting legal requirements related to hiring and adhering to ethical practice
Recruitment and selection
Does the method get the same results consistently.
Reliable
_________________- obligation you have to perform the tasks assigned to you
Responsibility
What is a marketing tool for the employee in the selection process?
Resume
Ford, and many other factories, demonstrated that _________ made work more efficient. Management saw this as the most efficient use of the relative skills of its employees. Employee skills at performing a task improve through repetition. Less time is spent changing tasks, in putting away tools from a prior task and getting the necessary tools for the next task. A second, and equally important, efficiency with ___________ is the ease and low cost of finding and training people to do specific and repetitive tasks.
Specialization Division Labor
Rational Decision Making In this stage, the decision maker needs to determine what is relevant in making the decision. This step will bring the decision maker's, and any other stakeholder's, interests, values and preferences into the process. To continue our example from stage 1, let's assume you are married. Some of the criteria identified might include budget, safety, functionality, and reliability.
Stage 2: Establishing Decision Criteria
Rational decision making: Stage ___ Because the criteria identified will seldom be equally important, you will need to ____ to create the correct priority in the decision. For example, you may have weighted budget, safety, and reliability as the most important criteria to consider, along with several other slightly less critical criteria.
Stage 3: Weigh Decision Criteria
Rational decision making: Stage ___ Once you have identified the issue and gathered relevant information, now it is time to list potential options for how to decide what to do.
Stage 4: Generate Alternatives The alternatives you generated could include the types of cars, as well as using public transportation, car pooling and a ride-hailing service.
Rational decision making: Stage___ After creating a somewhat full list of possible alternatives, each alternative can be evaluated. Which choice is most desirable and why? Are all of the options equally feasible, or are some unrealistic or impossible? Now is the time to identify both the merits and the challenges involved in each of the possible solutions.
Stage 5: Evaluate Alternative
Rational decision making: Stage____ After a careful evaluation of alternatives, you must choose a solution. You should clearly state your decision so as to avoid confusion or uncertainty. The solution might be one of the particular options that was initially listed, an adaptation of one of those options, or a combination of different aspects from multiple suggestions. It is also possible that an entirely new solution will arise during the evaluation process.
Stage 6: Select the best Alternative
Strong bias toward alternatives that perpetuate the ______ (doing something vs doing nothing)
Status-Quo Bias
Applicants are asked the same set of standardized questions.
Structured interviews
Making choices in a way that justified past choices, even when the past choices no longer seem valid.
Sunk Cost Fallacy Bias
Which four decision making biases does this describe and what tip can counter each? It motivates us to carry on even if it's a lost cause
Sunk cost fallacy Tip: Focus on future cost and benefits NOT past losses
person is responsible for completing an identifiable task from start to finish
Task identity
person's job affects customers or other people's work
Task significance
A ____________must be less hierarchical, share the leadership, and be more fluid than traditional structures (such as functional or divisional). True ---- do not disband after a project. Rather, they continue to change and adapt to fulfill group and organizational objectives over several years.
Team Based Structure
Educate employees to help them do their current jobs better
Training
Name the HR function Onboarding training for new employees and ongoing training and development for current employees Trainings and development activities may include internal meetings, conferences, or external educational courses Opportunities for employee evaluation
Training and development
Subjective performance appraisal scale. include things such as appearance, attitude, initiative, work ethic, leadership ability, a sense of ethics, loyalty, adaptability and judgment.
Trait Appraisal
What are the different types of appraisal?
Trait Appraisal Objective Appraisal Forced Ranking 360 Degree Appraisal
Requesting sexual favors in exchange for a job-related benefit Supervisors/subordinates
Type 1: "Quid Pro Quo"
What are the two types of sexual harassment?
Type 1: "Quid Pro Quo" Type 2: Hostile work environment
Culture/climate of work environment is "sexually charged" such that employees of one gender are uncomfortable Examples: Calendars, jokes, etc. Coworkers
Type 2: Hostile work environment
prohibits discrimination against those serving in the Armed Forces
Uniformed Services Employment & Reemployment Rights Act
What are the 3 types of interviews
Unstructured interviews structured interviews semi structured interviews
_____________: 1. An exception in employment law 2. Permits gender, age and religion, and the like to be used when making employment decisions 3. Only if they are "reasonably necessary to the normal operation of the particular business."
What is a Bona fide occupational qualification (BFOQ)? example: hiring a female as a female bathroom attendant or setting age limits for pilots.
Are you willing to spend 25% of your time on the road
Worker requirement questions
Finish the project and disband. you celebrate or acknowledge the departure
adjourning
What is a legal document for the company in the selection process?
application
Name the 3 characteristics of authority delegation.
authority accountability responsibility
Refers to the degree to that decision making is concentrated to the top of the organization. Whereas the lower-level managers are tasked with carrying out the directives. The military is a prime example, as generals give the orders and each successive rank passes on these orders for following.
centralized structure
Teams that include members from different functions are known as ______.
cross-functional teams.
If managers are allowed to make significant decisions affecting their areas of the business, it is a ____________ . a. formalization b. centralized structure c. decentralized structure d. none of the above
decentralized structure
the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible
delegation of authority
EVIDENCE BASED Decision Making Using objective facts alone leaves room for error: you must have _____
evidence
Does the method avoid discrimination
fairness
Process of getting oriented and getting acquainted
forming
Departmentalization: will typically exhibit one of four basic types of departmental structures: Name them
functional, product, customer, and geographic.
What are the two outcomes of job analysis?
job description and job specification
In ___ organizational structures, the span of control is NARROW . In FLAT structure, the span of control is ____, meaning one manager supervises many employees.
tall wide
initiator: keeps things on topic summarizer: looks for areas of agreement
task roles
In general, a _____ is made up of people with complementary skills who are working toward a common purpose. Organizations create them by grouping employees in a way that generates a variety of expertise and addresses a specific operational component of the organization.
team
Stage 1: Rational decision making Defining the problem/opportunity can require some serious thought. For example, you have taken a new job and you may initially decide you need to find a new car for commuting back and forth from work. However, what is the problem/opportunity.
the central problem is that you need a reliable way to commute to and from work. 1. Current situation (problem/opportunity) the gap 2. Desired situation
