MED 102 final

Which of the following is a closed question or statement?

"Does your head hurt?"

Which of the following questions or statements would encourage the patient to continue to communicate?

"Tell me about how your arm feels right now."

Which of the following is an open-ended question or statement?

"What brings you to the office today?"

Sally Tipoke, age 17, is scheduled for her first Pap test today. She appears anxious and scared. Choose the medical assistant's most appropriate statement.

"You look worried about the exam. Can I answer any questions?"

If a licensed healthcare professional oversteps his or her scope of practice, what can occur?

. a. The license can be revoked. b. The license can be suspended. c. The person can be placed on probation. d. The person can be reprimanded. e. All of the above ans: all of the above

Physicians or advance practice professionals who temporarily contracted to provide healthcare services when a facility has a vacancy, vacation, or a leave of absence.

. Locum tenens

This is a common-law doctrine that means "let the master answer" and the employer/provider is liable for the actions of the employee.

. Respondeat superior

In criminal law, the plaintiff is __________.

. the state or federal government

A person has come to terms with the fact her mother is dying. Using the Stages of Grief and Dying, what stage is this person in?

Acceptance

What type of communicators glare, use big and fast gestures, and invade others' personal space intentionally causing others to feel afraid and hurt?

Aggressive communicators

What type of communicators try to dominate others, have poor listening skills, and use "you" statements?

Aggressive communicators

What is correct regarding a patient navigator?

Also called patient advocate Guides patients through the healthcare system Identifies and attempts to eliminate barriers to care Work closely with the healthcare team and the patient All of the above ans: All of the above

While you are taking the medical history of a new patient, the patient mentions having occasional headaches that are quite painful. What is the best way for you to proceed with the interview?

Ask the patient open-ended questions about the headaches.

What type of communicators clearly state their needs and wants and use "I" statements and listen without interrupting?

Assertive communicators

What type of communicators use medium pitch, speed, and volume of voice with good eye contact instilling trust in others?

Assertive communicators

This licensed healthcare professional assesses individuals with hearing loss, balance issues, and neural problems.

Audiologist

A medical assistant is working with a 2-year-old child. What stage of Erikson's psychosocial development is this patient in?

Autonomy versus Shame and Doubt

When working with a patient who has a language barrier, what strategy should the medical assistant use?

Be respectful and courteous. Use simple phrases and define any medical terminology used. Use an interpreter. Use pictures and models during the coaching session. All of the above ans: all of the above

Objective data include which of the following?

Blood pressure recordings

A HIPAA term that relates to an agency or person that provides a service to a healthcare agency.

Business associate

This therapeutic communication technique allows the listener to get additional information. The listener can ask, "Do you mean ..."

Clarification

Which of the following involves asking a question or summarizing a patient's thoughts?

Clarification

The medical assistant can coach patients on community resources. Which of the following would be considered community resources coaching?

Coaching on where to purchase medical supplies

What is not an adaptive coping mechanism?

Compliance and dependence

A HIPAA term that refers to healthcare providers, insurance plans, and healthcare clearinghouse that transmit protected health information electronically.

Covered entities

This type of diversity is defined as general customs, norms, values, and beliefs held by a group of people.

Cultural

Monetary settlement the defendant pays the plaintiff in a civil case for loss or injury.

Damages

Mrs. Elizabeth Stewart was recently diagnosed with diabetes mellitus type 2. She refuses to meet with a dietician because, she states, "The tests must be wrong. No one in my family has diabetes." Which defense mechanism is she displaying?

Denial

A sworn testimony made before a court-appointment officer.

Deposition

What is true regarding self-boundaries with communication?

Discussions regarding relationships, politics, and religion are not appropriate for the workplace. People can be insulted if others swear or use religious names in inappropriate ways. Medical assistants can share personal issues and struggles to show the patient empathy. All of the above A and B ans" A and B

A medical assistant is working with a 72-year-old adult. What stage of Erikson's psychosocial development is this patient in?

Ego Integrity versus Despair

A minor who has been granted the rights and responsibilities of adulthood by the court.

Emancipated minor

Which of the following are barriers to communication?

Environmental distractions Internal distractions Hearing impaired Illiterate ans: all the above

The medical assistant bills an insurance company for services not provided to the patient. This is an example of what type of tort? Selected Answer: b. Fraud

Fraud

Which of the following are nonadaptive coping mechanism?

Hostility and aggression Recognition-seeking Passive-aggressive behavior All of the above ans: all of the above

A court order by which an individual or institution is required to perform or restrain from performing a certain act.

Injunction

Which of the following is not a key feature of the medical home?

Inpatient services

What word means adhering to ethical standards or right conduct standards?

Integrity

Which of the following statements about professionalism is true?

It must be practiced at all times in the workplace. It can lead to wage increases and promotions. Unacceptable behavior is detrimental to the medical assistant's career. All of the above are true. ans: all of the above are true

What is a type of verbal communication?

Letters and e-mails Phone messages Oral communication Online information All of the above ans: all of the above

A mandatory process established by state law that ensures a person has met the legal standards for practicing an occupation in that state.

Licensure

What is considered unacceptable and unprofessional for an employee in the healthcare setting?

Making personal calls on break time Taking pictures with one's phone during work hours Viewing social media postings during work hours All of the above B and C ans: is b and c

Which aspect of our communication is most likely to convey our true feelings and beliefs?

Nonverbal communication

Which of the following is an internal distraction to communication?

Pain

This therapeutic communication technique involves rewording a statement to check the meaning and interpretation.

Paraphrasing

What type of communicator avoids expressing one's feelings or opinions and allows others to infringe on one's rights?

Passive communicator

What type of communicators use soft voices, make no eye contact, and fidgets and cause others to feel exasperated and frustrated?

Passive communicators

Which healthcare professional is trained to practice medicine under the supervision of a physician?

Physician assistant

What type of registered nurse has advanced training to diagnose and treat common illnesses?

Practitioner

This therapeutic communication technique involves putting words to the person's emotional reaction, which acknowledges the person's feelings.

Reflection

Which of the following involves stating an observation or recognition of a patient's feeling?

Reflection

n a case in which there was obvious negligence, this doctrine may apply, and it is Latin for "the thing speaks for itself."

Res ipsa loquitur

If a provider is being sued by a patient for the acts of a medical assistant, which of the following applies?

Respondeat superior

Which of the following involves repeating or paraphrasing the patient's comments?

Restatement

Which quality in a medical assistant is most likely to promote positive relations in the medical office?

Sincere interest in patients' welfare

Which of the following includes the patient's dietary habits, smoking history, and alcohol consumption?

Social history

A legal document commanding a person to bring a piece of evidence to court.

Subpoena duces tecum

What statement is incorrect?

Sympathy is the ability to understand another's perspective, experiences, or motivations

What is true regarding Maslow's hierarchy of needs?

The expanded theory includes eight levels of needs. The deficiency needs need to be fulfilled to cope with life and survival. Fulfillment of deficiency needs leads to instant short-term gratification. The growth needs relate to making oneself a better person and brings long-lasting happiness. All of the above ans: all of the above

Which of the following is not true of holistic patient care?

The focus of care is the patient's disease process.

What is true regarding active listening?

The most important therapeutic communication technique We fully concentrate on what is being said and how it is said The speaker can easily see if a person is actively listening.

Which of the following factors is likely to have the most influence on the accuracy and completeness of the information obtained from the patient during the medical history?

The privacy of the area in which the interview takes place

What is true regarding the communication cycle?

The sender creates the message. Both the sender and the receiver must decode messages received. The receiver creates feedback. All of the above A and C ans: all of the above

What is true regarding defense mechanisms?

They are unconscious mental processes that protect people from anxiety, loss, conflict, or shame. They include denial, repression, displacement, regression, and projection. They may hide a variety of thoughts or feelings. All of the above ans: a and b

Dr. Martin diagnoses Missy Brown with Hepatitis A, which is a reportable disease. What is true?

Urgent public health concerns like Hepatitis A must be reported immediately.

A patient has a hearing impairment. What technique should the medical assistant use to help overcome this communication barrier?

Use print materials and written instructions. Talk with the patient in a quiet room with the door closed. C and D Use audio recordings. Use videos with captions. ans: C&D

What are not types of nonverbal communication?

Words

What communication strategy should a medical assistant use with a preschooler?

a)Use engaging simple tools to communicate information (e.g., gaming software). b)Provide privacy and independence. c)Use short, simple sentences. d)Use imitation, play, and role-play ans: c&D

What is true regarding HITECH?

a. It was part of the American Recovery and Reinvestment Act.

What is true regarding CLIA?

a.Establishes quality standards and regulates laboratory testing b Quality standards focus on accuracy, reliability, and timeliness of test results. cAll laboratories need to follow the CLIA requirements. d.All of the above. ans: all of the above

Which of the conditions below are typically required to be reported to law enforcement authorities?

a.Gunshot wounds b.Stabbings c.Nonaccidental knife wounds d.All of the above ans: all of the above

We are able to control two things in life, our attitude and our:

actions

Therapeutic interactions with children include all of the following except

allowing the child to decide whether a breathing treatment is needed.

The Medical Practice Act that governs healthcare professionals is passed and regulated

at the state level.

Raising a hand to strike a patient, even if the patient was not touched, can be considered

battery.

An obstruction to professionalism could be:

bringing personal problems to the office.

A ______ is trained and certified to use medical ultrasound, which can aid the diagnosis of a variety of conditions and diseases; also monitors fetal development.

diagnostic medical sonographer

When lifting a heavy object, the medical assistant should

keep the weight as close as possible to the body.

Confidentiality is important because:

laws protect the patient against breach of confidentiality. the patient has a right to privacy. patients trust medical professionals to keep their medical information confidential. all of the above ans: all of the above

A written statement of defamation is known as

libel.

Sally, a medical assistant, gives Mr. Jones an injection of medication. The dose was double the normally prescribed amount. Sally did not have a provider's order to administer the dose. This negligent act would be an example of a ___________

malfeasance

The performance of an act that is wholly wrongful and unlawful is called

malfeasance.

A/An ________ is a person under the age of adulthood who demonstrates the ability to make a personal healthcare decision and can give informed consent for treatment.

mature minor

Abe, a medical assistant, administered a prescribed injection incorrectly and the patient had many issues as a result. This negligent act would be an example of a _____________.

misfeasance

The improper performance of a lawful act is called

misfeasance.

A physician who fails to obtain consent before performing a treatment on a patient could be charged with

negligence.

Beth, a medical assistant, gives Mrs. Smith a dose of prescribed medication. The patient experienced problems breathing after the medication was given and reported them to Beth. Beth sent the patient home without consulting the provider. The patient died. This negligent act would be an example of a _____________.

nonfeasance

The failure to perform an act that should have been performed is called

nonfeasance.

A medical doctor who specializes in the treatment of disorders of the eye is called an

ophthalmologist.

Which of the following includes childhood diseases

past history

A ____ brings the suit to court and the lawsuit is filed against the _____.

plaintiff; defendant

Negligence must be

proven.

A medical assistant who is a good listener consistently

provides feedback to clarify the patient's message.

The ___________ for an occupation defines the procedures, actions, and the processes that individuals are permitted to perform.

scope of practice

Information that you gather from a patient interview is considered

subjective.

What is true regarding active listening?

the most important therapeutic communication technique We fully concentrate on what is being said and how it is said The speaker can easily see if a person is actively listening. All of the above A and B ans: all of the above

In criminal law, the defendant is the _______.

the person accused of the crime

A method of prioritizing patients so that the most urgent cases receive care first is called

triage.

The principal reason for requesting feedback when communicating with patients is to determine whether they

understand what is being said.

Even when two people are speaking at the same time, various channels of communication are used, such as:

words. body language. facial expressions. all of the above. ans: all of the above