Medical Assisting - Chapter 7

Beginning with the first step on top, list the steps for maintaining an eyewash station.

1) Check the path to the eyewash is clear 2) Ensure the eyewash turns on within one second 3) Check water flow is sufficient but not too strong 4) Flush for 1 minute

Beginning with the first step on top, list the steps for handling a fire emergency.

1) Pull the fire alarm 2) Move patients out of the area 3) Remove the fire extinguisher from storage area

A 120 square foot room (10 feet by 12 feet) can comfortable accommodate ______ people. 1) 20 2) 10 3) 25 4) 30 5) 15

10

A good rule of thumb for the placement of furniture is to allow ______ square feet of space per person. 1) 8 2) 12 3) 10 4) 6 5) 14

12

How many people should be responsible for reporting a fire and overseeing an emergency? 1) All staff members 2) At least 4 3) 2 4) 1

2

What is an sufficient water flow for an eyewash/facewash station? 1) 3 gallons per minute 2) 5 gallons per minute 3) 1 gallon per minute 4) 7 gallons per minute

3 gallons per minute

When a fairly bright light is used in medical offices, it ______. 1) Helps avoid glare when patients fill out forms 2) Can be hazardous because patients may trip or bump into hard-to-see items 3) Is too bright to facilitate reading 4) Can be harsh on patient's eyes 5) Allows patients to see their surroundings

Allows patients to see their surroundings

Which of the following are appropriate items in the reception area? 1) Balls 2) Aquariums 3) Clock 4) Live plants

Aquariums Clock

What should be taken into consideration to determine the number of parking spaces the office needs? 1) Average times patients spend in the office 2) Sizes of patients' cars 3) The types of cars 4) Which specialist sees the most patients

Average times patients spend in the office

Which of the following is NOT a receptionist's main function? 1) Register patients 2) Greet people 3) Bill patients 4) Answer the phone

Bill patients

Which of the following is NOT typically included on a check-in form? 1) Practitioner's name 2) Appointment time 3) Birth date 4) Arrival time

Birth date

What should all office staff be familiar with as it may be necessary to leave the office quickly? 1) Water fountains 2) Break room 3) Bathrooms 4) Building exits

Building exits

What should you use to account for patients in the office after an evacuation? 1) Other staff members 2) Asking the emergency crew 3) Check-in roster 4) Your memory

Check-in roster

What should you do if you spill an unknown chemical? 1) Clean it up using strict hazardous waste control procedures. 2) Pour another chemical on it to clean it up. 3) Leave it for an authorized person to clean up. 4) Wipe it up with your bare hands.

Clean it up using strict hazardous waste control procedures.

Which of the following are appropriate items in the reception area? 1) Clock 2) Balls 3) Aquariums 4) Live plants

Clock Aquariums

A disadvantage of extremely bright light is that it ______. 1) Causes patients to trip over hard-to-see items 2) Conveys a sense of a lack of caring 3) Makes reading impossible 4) Makes patients feel sleepy or sluggish 5) Creates a glare

Creates a glare

Which of the following is the most common service animal? 1) Monkeys 2) Ferrets 3) Cats 4) Dogs

Dogs

Which of the following is a specific housekeeping task the medical assistant may perform? 1) Empty trash cans 2) Clean air vents and ducts 3) Clean windows and blinds 4) Launder drapes 5) Shampoo the carpet

Empty trash cans

Other than electrical equipment, what are two potential fire hazards? 1) Eye wash stations 2) Gas tanks 3) Flammable chemicals 4) Biohazardous waste

Gas tanks Flammable chemicals

Which of the following is NOT an example of cleaning equipment? 1) Hand soap 2) Broom 3) Vacuum 4) Mop

Hand soap

Which of the following must be included in a chemical label per GHS? 1) Hazard statement 2) Product identifier 3) Manufacturer's address 4) Poison Control's phone number 5) Manufacturer's phone number

Hazard statement Product identifier Manufacturer's address

When do professional services generally clean the medical office? 1) In the evening, after business hours 2) In the morning, one hour before the office opens 3) During office hours 4) During lunch hours

In the evening, after business hours

Which of the following videos may physician offices provide in the reception area? 1) Informative healthcare videos 2) Adult sitcoms 3) Videos that meet specific interests of the office 4) Videos that do not pertain to the interest of the office

Informative healthcare videos Videos that meet specific interests of the office

Which of the following are included in a new patient registration packet? 1) Patient financial history 2) Insurance coverage form 3) Patient health history 4) Notice of privacy practices

Insurance coverage form Patient health history Notice of privacy practices

If you are unsure if a material or chemical is flammable, where can you check? 1) Manufacturer's label 2) Biohazard label 3) SDS 4) Someone else

Manufacturer's label SDS

Cool colors include white, blue, and ______. 1) Dark brown 2) Hot pink 3) Red 4) Orange 5) Mauve

Mauve

Which of the following offices would require more open space for mobility and devices? 1) Urology office 2) Orthopedic office 3) Geriatric office 4) Cardiology office

Orthopedic office Geriatric office

Which of the following are two commonly used forms of check-in at a physician's office? 1) Timer version 2) Paper version 3) Phone version 4) Digital version

Paper version Digital version

Which of the following should be done after an evacuation? 1) Assign a leader 2) Perform a roll call 3) Create a map evacuation route 4) Develop an action plan drill

Perform a roll call

Which of the following is NOT included in a patient registration packet? 1) Patient health history 2) Notice of Privacy Practices 3) Physician's private number 4) Patient demographic history

Physician's private number

The appropriate way to handle patients who smoke is to ______. 1) Provide a corner of the reception area just for smokers 2) Ask patients to wait until they are in the exam room to smoke 3) Post "Thank You for Not Smoking" signs in the reception area 4) Make sure the medical office is equipped with a good ventilating system 5) Provide an adequate supply of ashtrays throughout the reception area

Post "Thank You for Not Smoking" signs in the reception area

Which of the following office staff member sets the perception of the care the patient will receive from the medical staff? 1) Phlebotomist 2) Receptionist 3) Housekeeper 4) Pharmacist

Receptionist

In a medical office, what does the term detection mean with regards to HIPAA and identity theft? 1) Implementing sound electronic and other security systems 2) Ensuring all patient information is clearly visible to every patient 3) Staff training on what to look for and electronic 'red flagging' 4) Ensuring medical records of the perpetrator and the authentic patient are not co-mingled

Staff training on what to look for and electronic 'red flagging'

Which of the following is NOT considered potentially hazardous waste generated in the treatment of patients? 1) Needles 2) Stethoscopes 3) Scalpels 4) Dressings

Stethoscopes

What does the acronym TDD mean? 1) Telecommunications device for the deaf 2) Telephone device for the deaf 3) Telecommunications device for the disabled 4) Telephone device for the disabled

Telecommunications device for the deaf

Acceptable payment methods in a physician's office include 1) charge cards. 2) checks. 3) cash. 4) third-party checks.

charge cards. checks. cash

The first priority at the beginning of the day is 1) checking the answering machine. 2) greeting patients at the window. 3) calling in patient prescriptions. 4) starting the coffee for office staff.

checking the answering machine.

Cleaning supplies in a physician's office include 1) industrial rug cleaner. 2) cleaning solution. 3) cleaning rags. 4) trash bags.

cleaning solution. cleaning rags. trash bags.

Some patients should not sit in the main reception are due to the urgency of their illness and the possibility of a medical emergency. These include: 1) sneezing and coughing. 2) feeling faint. 3) experiencing shortness of breath. 4) allergic to plants.

feeling faint. experiencing shortness of breath.

A service animal may accompany a patient with 1) a good demeanor. 2) special needs. 3) false needs. 4) no physical limitations.

special needs.

What should be double-checked in order to identify the fire risk level for a chemical? 1) OSHA 2) Biohazard label 3) HCS 4) SDS

SDS

Which of the following can convey an impression of cleanliness? 1) Flowers 2) Bright lighting 3) Dim lighting 4) Frayed throw rugs

Bright lighting

The most appropriate way for a highly contagious patient to be seen in a medical office is to ______. 1) Remove all other patients from the reception area 2) Schedule all highly contagious patients to be in the reception area at the same time 3) Have a well-ventilated reception room 4) Bring the highly contagious patient directly into the examination room to wait 5) Put the highly contagious patients in one corner of the reception area

Bring the highly contagious patient directly into the examination room to wait

Which of the following is NOT a reason that a pediatric office needs a bigger reception area? 1) Children require play space. 2) Separate areas are needed for well children and sick children. 3) Caregivers usually accompany children. 4) Patients are smaller.

Patients are smaller.

Which of the following is the area where patients enters the practice and inform the staff of their presence by signing in? 1) Emergency room 2) Reception 3) Inception 4) Exam room

Reception

List the steps, in correct order, for opening a medical office.

1) Disarm the security system 2) Check voicemail/answering service messages 3) Route messages 4) Put the reception area in order and make patient education material available

A pediatric playroom should include ______. 1) Mixing the toys for younger and older children 2) A television or DVD player on a low shelf that is easily accessible to children 3) A "well" side and a "sick" side for well and sick children 4) Dim light to help calm the children 5) A wide selection of balls and jumping ropes

A "well" side and a "sick" side for well and sick children

Items smaller than a golf ball in a medical office reception area are ______. 1) Only appropriate in pediatric offices 2) Too tempting to be stolen 3) Fun for infants and young children 4) A choking hazard for young children 5) Cheap in appearance

A choking hazard for young children

Coffee tables or low tables with sharp edges are ______. 1) Useful for holding magazines 2) A necessary addition to any reception area 3) Convenient for holding table lamps 4) A hazard to the elderly and small children 5) Available to patients for holding food and drinks

A hazard to the elderly and small children

An example of an immunocompromised patient is ______. 1) A pediatric patient 2) An elderly patient 3) A patient with arthritis 4) A patient with diabetes 5) A patient receiving chemotherapy

A patient receiving chemotherapy

The purpose of specialty items in a reception area is to ______. 1) Decrease the noise in the office 2) Provide a pleasant odor in the area 3) Add a finishing touch that is pleasing or helpful to patients 4) Eliminate allergens in the environment 5) Decrease the chance of tripping

Add a finishing touch that is pleasing or helpful to patients

How should the chairs in the reception area be placed to produce the greatest amount of floor area? 1) In a random pattern 2) In rows 3) In the middle of the room 4) Against the walls 5) In a circle

Against the walls

Each culture lends its own special qualities to the United States, and the cultures combine to create a unique blend of people called 1) Americans. 2) Asians. 3) Latinos. 4) Europeans.

Americans

Which of the following prevents discrimination based solely on a person's physical or mental disability? 1) American Diabetes Association 2) Americans with Disabilities Act 3) Americans with Disorders Act 4) American Dental Act

Americans with Disabilities Act

Which of these guidelines should you follow when selecting magazines for a medical office? 1) Keep back issues for at least 12 months 2) Subscribe to several magazines on one topic 3) Place the physician's medical journals in the reception area 4) Select magazines specific to one age group 5) Ask patients for feedback on their interests

Ask patients for feedback on their interests

Which of the following should be done first thing in the morning when opening a medical office? 1) Turn off the office computers 2) Charts are pulled and paperwork is attached. 3) Refrigerator temperature is checked. 4) Rooms are supplied and ready.

Charts are pulled and paperwork is attached. Refrigerator temperature is checked. Rooms are supplied and ready.

Which of the following is NOT a duty of closing the office at the end of the day? 1) Turning off all the equipment 2) Securing medical records 3) Checking the refrigerator temperature 4) Restocking all areas

Checking the refrigerator temperature

When selecting specialty items in a medical office, consider ______. 1) Low tables with sharp corners 2) Clocks 3) Scented candles 4) Live plants 5) Glass vases

Clocks

Which of the following are duties of closing the office at the end of the day? 1) Computers are logged off and shut down. 2) Ensure the reception area is presentable. 3) Laboratory specimens are in a pick-up receptacle. 4) Messages are routed and ready for callback.

Computers are logged off and shut down. Ensure the reception area is presentable. Laboratory specimens are in a pick-up receptacle.

The best way to determine the appropriate level of lighting for the patient reception area is to _______. 1) Survey the office personnel 2) Monitor the number of patient accidents each month 3) Ask the patients what type of lighting they prefer 4) Consult an electrician or lighting showroom salesperson 5) Consult fashion magazines for the latest trends in lighting

Consult an electrician or lighting showroom salesperson

A disease or condition that can be easily transmitted from one individual to another is called ______. 1) Subclinical 2) Symptomatic 3) Contagious 4) An allergy 5) Resistant

Contagious

Which of the following should be placed outside the doorway of a medical office to control the amount of dirt tracked into the office? 1) Extra pair of shoes 2) Doormat 3) Shoe covers 4) Water hose

Doormat

Which of the following are NOT benefits of the Older Americans Act of 1965? 1) Free parking 2) Adequate retirement income 3) Free meals every week 4) Protection against abuse

Free parking Free meals every week

In what type of practice might you want to increase the temperature setting? 1) Nephrology 2) Geriatric 3) Surgical 4) Gastroenterology 5) Neurology

Geriatric

Which of the following is a receptionist's main function? 1) Call in prescriptions 2) Send patients to the hospital 3) Bill patients 4) Give patients direction

Give patients direction

Which type of fabric creates a formal appearance? 1) Lightweight 2) Lacey 3) Heavy weight 4) Medium weight 5) Sheer

Heavy weight

Which of the following eliminated discrimination against the elderly? 1) Older Americans' Services 2) Rights of Americans 3) Older Americans Act 4) Older Americans Month

Older Americans Act

What duty is performed by a staff member in the reception area? 1) Opening and closing the facility 2) Making hospital rounds 3) Vacuuming the entire office 4) Performing minor surgery on patients 5) Preparing correspondence

Opening and closing the facility

Which of the following patients should NOT sit in the main reception area? 1) Patients with a headache 2) Patients who are bleeding 3) Patients who are vomiting 4) Patients who are having chest pain

Patients who are bleeding Patients who are vomiting Patients who are having chest pain

Which of the following are priorities in accessing a message left on the answering machine? 1) Patients who are canceling their appointments 2) Patients needing a same-day appointment 3) Physicians phoning in their coffee orders 4) Staff members calling in with an emergency

Patients who are canceling their appointments Patients needing a same-day appointment Staff members calling in with an emergency

What are ways in which a medical office could show respect and interest in another culture? 1) Post signs in another language 2) Display artwork by local artists 3) Provide reading materials in another language 4) Close the office on cultural holidays 5) Schedule patients based on culture

Post signs in another language Display artwork by local artists Provide reading materials in another language

Which of the following tasks is associated with opening and closing the office? 1) Obtaining a chief compliant 2) Collecting patient insurance information 3) Performing laboratory tests 4) Restocking supplies

Restocking supplies

Which of the following is NOT an acceptable payment method in a physician's office? 1) Trade 2) Debit card 3) Credit card 4) Personal check

Trade

One reason elderly patients may face discrimination is that ______. 1) Older people have memory loss that makes them easy to exploit 2) Older people generally lack communication skills 3) With age come medical conditions that create physical limitations 4) With retirement comes uncertainty 5) Older people always suffer from financial instability

With age come medical conditions that create physical limitations

The three-pronged approach for a medical office's prevention program includes 1) arbitration. 2) mitigation. 3) prevention. 4) detection.

mitigation. prevention. detection.

It is helpful, but not required by law, to provide a telecommunication device for hearing-impaired patients, which is called a(n) 1) telecommunications device for the deaf. 2) concealment device for the deaf. 3) connection device for the deaf. 4) hearing aid for the deaf.

telecommunications device for the deaf.

The clinical area where patient care takes place is known as the ______. 1) administrative area 2) back office. 3) reception area. 4) front office.

back office

Infectious waste includes 1) dead skin. 2) body fluids. 3) used tissues. 4) human waste. 5) human tissue.

body fluids. human waste. human tissue.

The number of fire extinguishers in an office depends on ______ 1) the size of the office and number of rooms. 2) how many staff members re employed at the office. 3)how close the office is to the fire station. 4) what OSHA requires for that type of medical office.

the size of the office and number of rooms.

It is important to decorate using color families to avoid a(n) 1) brightened room. 2) unprofessional look. 3) brisk room. 4) calming room.

unprofessional look

What color should a pictogram be banded in? 1) Blue 2) Green 3) Yellow 4) Red

Red

Accessories or specialty items can make the reception area more 1) relaxing and energetic. 2) comfortable and inviting. 3) busy and energetic. 4) drab and dreary.

comfortable and inviting.

Reading material in a doctor's office should be 1) outdated. 2) current. 3) medically related. 4) suspenseful.

current

The pieces of information an SDS must include are ______ 1) emergency and first aid procedures to be followed in case of an accident. 2) chemical name of each ingredient. 3) guidelines for the safe handling of the substance. 4) hazardous labels about all chemicals.

emergency and first aid procedures to be followed in case of an accident. chemical name of each ingredient. guidelines for the safe handling of the substance.

The area where business and nonclinical tasks take place is called the ______. 1) back office. 2) procedure room. 3) lab area. 4) front office.

front office

Warning signs in laboratories should ______ 1) contain safety guidelines for handling of the substance. 2) identify any presence of biohazardous material. 3) list important safeguards to follow. 4) contain MSDS.

identify any presence of biohazardous material. list important safeguards to follow.

Which of the following colors causes the body to produce calming chemicals? 1) Red 2) Green 3) Blue 4) White

Blue

In which of the following offices would a medical assistant want to increase the temperature setting? 1) Bariatrics 2) Geriatrics 3) Neurology 4) Cardiology

Geriatrics

What does acronym HCS stand for? 1) Hazard Clinical Sheets 2) Hazard Communication Standard 3) Hazard Clinical Standard 4) Hazard Communication Sheets

Hazard Communication Standard

Which of the following practices should have chairs that are comfortable but have a straight back to allow the patient to get up easily? 1) Obstetrics 2) Geriatrics 3) Urology 4) Orthopedics

Obstetrics Geriatrics Orthopedics

How often should fire extinguishers be professionally serviced? 1) Once a year 2) Once every 5 years 3) Once every 2 years 4) Once every month

Once a year

Identify the meaning of the letters in the acronym PASS. Aim Press Sweep Pull Squeeze Apply Survey

Pull Aim Squeeze Sweep

What is the name of the information sheet that accompanies each chemical? 1) Chemical Identification Sheets 2) Chemical Data Sheets 3) Safety Data Sheets 4) Material Plan Sheets

Safety Data Sheets

Who of the following might need to be notified first in case of an office emergency? 1) Local media 2) Personal family and friends 3) Safety officer 4) Office manager

Safety officer Office manager

Which of the following describes chairs that should be used in an office setting? 1) Should allow a patient to easily get up 2) Should have a curved back 3) Should be made out of plastic 4) Should have sharp corners

Should allow a patient to easily get up

Which of the following can help protect against theft and illegal entry in the medical office? 1) Accessibility system 2) Alarm system 3) Housekeeping system 4) Infection control system

Alarm system

Which of the following is considered a fire hazard in the exam room? 1) All electrical instruments 2) All biohazardous materials 3) All chemicals 4) All damaged or cracked glassware

All electrical instruments

Whose responsibility is it to be ready to help in case of an emergency? 1) Patients 2) Doctors and nurses 3) All supervisors 4) All employees

All employees

Which of the following is a general precaution to take when preparing to work with a chemical? 1) Be extremely cautious when mouth pipetting it. 2) Smell it first. 3) Know all exit routes. 4) Always carry chemical containers with both hands.

Always carry chemical containers with both hands.

Which of the following are safety guidelines to follow when working in a laboratory? 1) Always follow manufacturers' guidelines when working with equipment. 2) Know the location and operation of the eyewash station. 3) If you can't find anywhere to lay down your pen or pencil, put it in your mouth. 4) Do not eat or drink in the laboratory.

Always follow manufacturers' guidelines when working with equipment. Know the location and operation of the eyewash station. Do not eat or drink in the laboratory.

What is the proper way to smell a chemical, if required? 1) Stand by an open window and place the chemical directly under your nose. 2) Hold it directly under your nose and inhale deeply. 3) Hold it a few inches away from your nose and fan air across the chemical toward your nose. 4) Never smell a chemical.

Hold it a few inches away from your nose and fan air across the chemical toward your nose.

Which of the following are tips for preventing carpal tunnel syndrome while using a keyboard? 1) Ensure the keyboard is lower than your elbows. 2) Hold your arms relaxed at your side. 3) Keep elbows at your side. 4) Use excess pressure when pressing keyboard keys. 5) Keep wrists relaxed and straight.

Hold your arms relaxed at your side. Keep elbows at your side. Keep wrists relaxed and straight.

Which of the following is the correct way to store caustic chemicals? 1) Below eye level 2) At eye level 3) Even with your chest 4) Even with your waist

Below eye level

Which of the following are examples of good ergonomics? 1) Bending at the knees when transferring a patient 2) Climbing on a chair to reach something 3) Lifting an object using your back 4) Adjusting your seat to help prevent lower back pain

Bending at the knees when transferring a patient Adjusting your seat to help prevent lower back pain

Why is an emergency action plan needed? 1) HIPAA requires emergency action plans. 2) It makes everyone in charge of something in case of an emergency. 3) It helps reduce the likelihood of severe injury. 4) It helps reduce panic in case of an emergency.

It helps reduce the likelihood of severe injury. It helps reduce panic in case of an emergency.

Which of the following are good examples of an appropriate dress code in a laboratory? 1) Hair pulled back or covered 2) Closed-toed shoes 3) Low-cut, loose shirts 4) Big, long, dangling earrings

Hair pulled back or covered Closed-toed shoes

What must all offices provide in regards to parking? 1) Handicapped parking spaces 2) Pregnant mother spaces 3) Long term parking spaces 4) Short term parking spaces

Handicapped parking spaces

In order to keep children safe in the medical office, you should 1) keep sharp objects out of their reach 2) store toxic chemicals in low cabinets 3) Sanitize all toys at least monthly 4) have toys with small pieces 5) keep toys and books available to keep them entertained

Keep sharp objects out of their reach Keep toys and books available to keep them entertained

Match the safety and patient reception terms with their definitions.

Hazard label - Short version of an MSDS permanently affixed to a hazardous substance container Infectious waste - Waste that is dangerous to individuals or the environment Globally Harmonized System of Classification and Labeling of Chemicals - International list of chemicals and their characteristics Safety Data Sheets - Form required for all hazardous chemicals or substances used in the laboratory and containing information about a product's name, ingredients, chemical characteristics, physical and health hazards, guidelines for safe handling, and procedures to be followed in the event of exposure Older Americans Act of 1965 - Law that prevents discrimination based on an individuals advanced age

What is the most common way to report an emergency? 1) Call a family member. 2) Run screaming from the building. 3) Call the fire department directly on their local number 4) Call 911.

Call 911.

Which of the following are commonsense reasons for cleaning up spilled medication? 1) It could cause a fire hazard. 2) Children may try to ingest the medicine, so clean it up quickly. 3) Any medications that are dropped on the floor should be disposed of. 4) If cleaned up quickly, the medication can still be used.

Children may try to ingest the medicine, so clean it up quickly. Any medications that are dropped on the floor should be disposed of.

What could be used as a way to communicate with the cleaning staff? 1) Telephone messaging notebook 2) Patient scheduling notebook 3) Office hours notebook 4) Cleaning communications notebook

Cleaning communications notebook

Some laboratory materials and supplies require special additional requirements and precautions, including 1) marking all spills with a "wet sign" until you get a chance to clean them up. 2) closing all containers immediately after use. 3) cleaning all broken glass with a broom. 4) making sure your hands are wet before picking up jars or containers.

Closing all containers immediately after use. Cleaning all broken glass with a broom.

Which of the following is a group of colors that work well together? 1) A painting 2) Color paradigm 3) Color trend 4) Color family

Color family

Which of the following is an item that would be found on a physician's bulletin board? 1) Medication samples that the physician offers 2) Community notices for food drives 3) Current information about practice staff and their accomplishments 4) Number of times the physician has been sued

Community notices for food drives Current information about practice staff and their accomplishments

Which are true regarding emergency action plan drills? 1) Conduct unannounced 2) Practiced yearly 3) Perform only on weekends 4) Practiced with providers only

Conduct unannounced

Which of the following is NOT a general item for display on a physician's bulletin board? 1) Cost of prescription medications 2) Government reports on drug and nutrition information 3) Office policies and procedures 4) Flyers on upcoming health fairs

Cost of prescription medications

Why is subdued lighting NOT recommended for a reception area? 1) Could allow for easier reading 2) Could allow patients to see surroundings 3) Could be hazardous 4) Could cause sleepiness

Could be hazardous

Smoke detectors in medical office buildings ______. 1) should contain visual modes. 2) should contain sound. 3) should have batteries replaced regularly. 4) should not be wired into the electrical system.

Should contain visual modes. Should contain sound. Should have batteries replaced regularly.

Which of the following can be found on an SDS? 1) Health hazards posed by the product 2) OSHA specific required training to handle the product 3) Chemical and common names of each ingredient in the product 4) Guidelines for safe handling of the substance

Health hazards posed by the product Chemical and common names of each ingredient in the product Guidelines for safe handling of the substance

What type of gloves should be worn when working working with heat or open flames? 1) Latex-free vinyl gloves 2) Normal latex gloves 3) No gloves are required for this procedure 4) Heat-resistant mitts or gloves

Heat-resistant mitts or gloves

Which of the following items would be found in a pediatric reception area? 1) games 2) cats 3) needles 4) videos

games videos

Which of the following are considered part of the medical assistant's role? 1) Getting soda for patients 2) Diagnosing patients 3) Dealing with overlapping office hours 4) Dealing with time and space issues

Dealing with overlapping office hours Dealing with time and space issues

Which of the following help minimize the weather's effects by keeping the office at a consistent, comfortable temperature? 1) Single-door arrangement 2) Screens 3) Double-door arrangement 4) Foyer

Double-door arrangement Foyer

Which of the following are requirements of a written safety plan? 1) Updated weekly 2) Easily accessible 3) Updated annually 4) Locked up securely

Easily accessible Updated annually

When electrical wires are frayed, or plugs are not correctly grounded, what type of safety rule is not being followed? 1) Ergonomic 2) Biohazardous 3) Electrical 4) Chemical

Electrical

Which of the following is required under the Hazard Communication Standard? 1) Employee access to Safety Data Sheets 2) Proper storage of chemicals 3) Access to purchase orders 4) Purchase of name brand chemicals, rather than generic

Employee access to Safety Data Sheets Proper storage of chemicals

Which of the following colors is considered relaxing and easy on the eyes? 1) Black 2) Green 3) Pink 4) White

Green

Which of the following are safety precautions for toys when working with children? 1) Wash and sanitize all toys every 2-3 days. 2) Keep toys in the reception room picked up when not in use. 3) Have a variety of small toys for all ages of children to keep them from being bored. 4) Ensure that all toys are washable and made of safe materials.

Keep toys in the reception room picked up when not in use. Ensure that all toys are washable and made of safe materials.

Which of the following is NOT considered a specialty item? 1) Aquariums 2) Artificial plants 3) Loud music 4) Toys

Loud music

Which of the following is NOT a required or reasonable facility accommodation? 1) Large-print patient forms 2) Wheelchair-accessible doors 3) Luxury bathrooms 4) Wheelchair ramps

Luxury bathrooms

What are some precautions to take when working with patients with physical disabilities? 1) Make sure all flooring is safe. 2) Put all people with physical disabilities in wheelchairs to get them safely into the exam room. 3) Do not leave them alone in the exam room. 4) Always speak louder so they can hear.

Make sure all flooring is safe. Do not leave them alone in the exam room.

Other than becoming familiar with the location of circuit breakers and emergency power shutoffs, what can you as a medical assistant do to reduce electrical hazards? 1) Wash your hands before working with electrical devices. 2) Make sure your hands are completely dry. 3) Avoid using extension cords.

Make sure your hands are completely dry. Avoid using extension cords.

Which of the following are requirements of a biohazard label? 1) Must be attached to a container with a rubber band 2) Must be in braille 3) Must be clearly lettered 4) Must be bright orange-red 5) Must be 5 inches tall

Must be clearly lettered Must be bright orange-red

Which of the following are common sense physical safety guidelines? 1) Never using cracked glassware 2) Securing all electrical cords and cables along a wall 3) Wearing gloves at all times while dealing with a patient, including obtaining the vital signs 4) Running in the office

Never using cracked glassware Securing all electrical cords and cables along a wall

Which of the following reading materials would be present in a doctor's office? 1) Newspapers 2) Danielle Steel novels 3) Medical textbooks 4) Magazines

Newspapers Magazines

What factors are important when determining the size of a practice? 1) Number of patients 2) Number of practitioners 3) Number of employees 4) Number of exits 5) Number of supplies

Number of patients Number of practitioners

Which of the following are components of a medical safety plan? 1) Personal protective equipment 2) Bloodborne pathogen exposure 3) Breaking the cycle 4) Needlestick prevention 5) Reservoir host

Personal protective equipment Bloodborne pathogen exposure Needlestick prevention

Which of the following are personal precautions to take when working with an open flame? 1) Leave the flame unattended 2) Pull back your hair 3) Keep clothing and jewelry away from the flame 4) Do not lean over the flame

Pull back your hair Keep clothing and jewelry away from the flame Do not lean over the flame

What does each letter in PASS mean? 1) Private assistance for serious symptoms 2) Pull the pin, aim at the base of the fire, squeeze the trigger, sweep side to side. 3) Pull all doors closed, arrange for everyone to get out of the building, secure the scene, stay out of the way of all fire personnel. 4) Patient, assistance, security, system

Pull the pin, aim at the base of the fire, squeeze the trigger, sweep side to side.

What does the "P" in PASS stand for? 1) Past all fires. 2) Patients first. 3) Pull the pin. 4) Patience, please.

Pull the pin.

Which of the following terms means a place or an event where one is greeted? 1) Inception 2) Deception 3) Recession 4) Reception

Reception

Which of the following is NOT something you would want in a pediatric reception area? 1) Games 2) Sharps 3) Books 4) Toys

Sharps

Many elderly people feel cold because of 1) decreased digestion. 2) decreased energy level. 3) increased metabolism. 4) lowered metabolism.

lowered metabolism

Which of the following is the proper order in which to lift an object? 1) Squat close to the object; keep your back straight; lift the object using your back; hold the object with both hands close to your body. 2) Bend over at the waist; keep your back straight; lift the object by pulling with your back; hold the object with both hands away from your body. 3) Squat close to the object; keep your back straight; lift the object using your back; hold the object with both hands far away from your body. 4) Squat close to the object; keep your back straight; lift the object pushing up with your legs; hold the object with both hands close to your body.

Squat close to the object; keep your back straight; lift the object pushing up with your legs; hold the object with both hands close to your body.

Which of the following is NOT considered an odor potentially found in a medical office? 1) Laboratory chemicals 2) Urine 3) Body odors 4) Tears

Tears

Why is it important to have emergency action plan drills? 1) They scare everyone. 2) They allow you to evaluate and refine the emergency action plan. 3) They make the fire department familiar with the office's emergency action plan. 4) They ensure that all staff members know and understand their roles in an emergency.

They allow you to evaluate and refine the emergency action plan. They ensure that all staff members know and understand their roles in an emergency.

What precautions should be taken in a medical office to help with patients who are visually impaired? 1) They should never be left alone. 2) Flooring, rugs, and handrails throughout the office should be safe. 3) Toxic items should be stored in high cabinets. 4) A staff member should help them disrobe without being asked.

They should never be left alone. Flooring, rugs, and handrails throughout the office should be safe.

How should you clean up and dispose of a broken jar that contains a biohazardous material? 1) Pick up the broken glass carefully with your hands. Dispose of the material according to the guidelines found on the MSDS. 2) Use tongs or forceps to clean up the glass. Dispose of the material according to the guidelines found on the MSDS. 3) Tell your supervisor right away and let the supervisor handle the mess. 4) Use a paper towel to clean up the biohazardous material.

Use tongs or forceps to clean up the glass. Dispose of the material according to the guidelines found on the MSDS.

Which of the following are most likely noxious odors that may be present in a medical office? 1) Vomit 2) Feces 3) Saliva 4) Hand sanitizer 5) Urine

Vomit Feces Urine

Which of the following is common activity for patients in a reception area of a physician's office? 1) Getting immunizations 2) Watching television 3) Watching procedures 4) Scheduling surgery appointments

Watching television

In an evacuation, it is important to have 1) a designated meeting area outside the building. 2) have 5-6 people responsible for calling emergency responders. 3) a plan to account for all employees and patients. 4) all hallways clear. 5) all patients ready to go at any time.

a designated meeting area outside the building. a plan to account for all employees and patients. all hallways clear.

In case of a fire, every floor of an office building should have clearly marked exits and 1) a safety officer. 2) a phone. 3) a map of the floor plan. 4) designated gathering areas.

a map of the floor plan.

For building evacuation routes, halls should 1) be clutter free. 2) be mopped daily to keep them clean. 3) have exit lights that will work if the power fails. 4) be wide enough to accommodate people with disabilities. 5) filled with staff members supervising the evacuation.

be clutter free. have exit lights that will work if the power fails. be wide enough to accommodate people with disabilities.

People who are responsible for evacuating a building in case of a fire should 1) be the first to leave. 2) be the last to leave. 3) perform a quick search. 4) turn off all equipment.

be the last to leave. perform a quick search.

If you are responsible for the first aid kit in your location, you should check it ______ to make sure it is properly stocked. 1) monthly 2) every other week 3) yearly 4) weekly

weekly

Carpal tunnel syndrome is associated with 1) triaging patients. 2) coding and billing. 3) working at a computer station. 4) talking on the phone.

working at a computer station.