mg 302 ch 9

Some companies engage in _____ in which they buy an early-stage start-up (usually shutting it down) in order to obtain the creative talent. acqui-hiring contingent workforce hiring company branding affirmative action

acqui- hiring

When CEOs were surveyed as to what factors were important for maintaining competitive success, _____ was listed as important by 71 percent of those surveyed. physical resources human capital product and service innovation customer relationships

human capital

To make performance evaluations as free of rating errors as possible, a manager can use critical incidents pertaining to job performance, described by specific behavioral statements, in a technique called: social learning. 360-degree feedback. stereotyping. a behaviorally anchored rating scale (BARS).

BARS

In strategic human resources management, which of the following would be a key factor in managing employees' talents? Terminations Job analysis Forecasting Appraisal

appraisal

Avery is a highly trained IT technician. She has worked for three different companies during the past year on a temporary basis. Avery is what is known as a: contingent worker. full-time employee. lifer. pensioner.

contingent worker

Which of the following characteristics would be considered a traditional dimension of diversity? Disability Nationality Language Income

disability

The recent economic downturn has accelerated the erosion of the old social contract between employer and employee. When John was working in the 1980s and the old social contract was in force, John could count on the focus of the social contract to be on his: role in business improvement. employability. personal responsibility toward the organization. job security.

job security

The executive team at Bloomers Nursery has decided to reduce the company's workforce so that the number of employees better fits the company's current situation. Communication with employees will help this process of _____ be smoother and more effective. exit interviews termination performance appraisal rightsizing

rightsizing

IKEA's growth strategy is centered largely on franchising. Part of franchising involves disseminating marketing and sales approaches and information about new products to franchisees who attend sessions at the IKEA Concept Center. This facility and the approach IKEA uses is: an assessment center. a corporate university. on-the-job training. a learning community.

a corporate university

Carson's company follows a strategic approach to human resource management (HRM). Which of the following statements would be true of the company? HRM is not specifically involved in successful company performance. HRM is independent of the other functions in an organization. Buildings and machinery give the company its competitive edge. All managers are involved in human resource activities.

all managers are involved in human resource activities

As part of the workforce today that operates under the new social contract, John's daughter understands the focus of that social contract to be on: employees' job security. offering standard training programs for employees. offering routine jobs for employees. employees' learning and skill development.

employees learning and skill development

At Lithium Technologies, the careers page on its website contains employee-written reviews about the company so that potential employees can get to know the company through its workers' eyes. Through this approach, Lithium provides a strong: Equal Employment Opportunity Commission compliance. contingency plan. employer brand. affirmative action.

employer brand

Susan has been a nurse at a hospital in a predominantly white community for more than 20 years. A new nurse, Emilio, has been assigned to work with Susan. Although Susan treats Emilio politely, she confides to another coworker that she doesn't understand why the hospital would hire male Hispanic nurses when it's obvious that they can't be as caring, compassionate, and effective as nurses like herself. This roadblock to diversity is called: inclusion. discrimination. ethnocentrism. polarization.

ethnocentrism

The Equal Pay Act prohibits differences in pay for equal work on account of: religion. age. gender. race.

gender

Among the generational groups in the workforce, which has been characterized as ambitious but lacking loyalty to one organization? Silent generation Generation X Generation Y Baby boomers

generation y

Workplace diversity can benefit the organization in a number of ways. Which of the following would NOT be considered a dividend of workplace diversity? Better use of employee talent Homogenous teams with cohesive cultural norms Increased understanding of the marketplace Increased quality of team problem solving

homogenous teams with cohesive cultural norms

Workplace diversity can benefit the organization in a number of ways. Which of the following would NOT be considered a dividend of workplace diversity? Better use of employee talent Increased understanding of the marketplace Homogenous teams with cohesive cultural norms Increased quality of team problem solving

homogenous teams with cohesive cultural norms

Selena has just transferred from a position in the accounting department to one in the marketing department. In the accounting department, all the employees kept mostly to themselves, getting their work done as assigned by the manager. In the marketing department, coworkers are already asking for Selena's opinions and help on various projects. Her manager encourages her to pick one of the projects to focus on to learn department procedures. Several teams have encouraged Selena to join them. It is apparent that the marketing department puts greater emphasis on _____ than does the accounting department. rightsizing inclusion cultural norms satisficing

inclusion

Which of the following would NOT be considered part of an employee's compensation? Income taxes Health insurance Paid vacation Wages

income taxes

The company Booz Allen Hamilton has a(n) _____ system called "Inside First," which offers opportunities for career advancement to employees rather than outsiders. employee compensation training internal recruiting contingency workforce

internal recruiting

Recruiting activities can be divided into which of the following categories? Job specification and compensation techniques Internal recruiting and external recruiting Job analysis and contingency planning Employees and potential employees

internal recruiting and external recruiting

During the summer between her final two years of college, Anita had a(n) _____ position at a large news organization, which helped her gain valuable work experience before applying for full-time jobs after graduating with a journalism degree. employment test realistic job preview social contract internship

internship

As a job selection device, _____ have been found to be the most consistent predictor of good performance across a variety of jobs job analyses applications IQ tests interviews

iq tests

Which of the following statements provides the best description of human resource management (HRM)? It involves an informal alliance among managers who support a specific goal. It involves insular activities, separate from the other organizational activities. It includes activities undertaken to attract, develop, and maintain an effective workforce. It includes only those activities that focus on improving customer relationships.

it includes activities undertaken to attract, develop,and maintain an effective workforce

Which of the following statements best describes the focus of HRM? It proscribes the creation of informal alliances among project managers. It informs the selection of market penetration strategies that will maximize the economic return of an organization. It develops the new products and services that benefit society. It integrates an organization's strategy and goals with the correct approach to managing employees.

it integrates an organizations strategy and goals with the correct approach to managing employees

Kyle manages a research department for his company, which currently has two openings. Before the human resources department will send him applicants to interview for the positions, they want Kyle to provide a _____ that will summarize specific tasks and responsibilities of that position. curriculum vitae job specification job description job application

job description

Which of the following would NOT be included among the most frequently used selection devices? Employment test Interview Job description Application form

job description

The CEO of Turner Ice Cream has asked the human resources department to put together a report of the various positions within the company and determine each one's worth or value to the output of the company. For this report, the HR staff will need to undertake: social learning. wage and salary surveys. on-the-job-training. job evaluations.

job evaluations

_____ is the most common approach to employee compensation. Experience-based pay Skill-based pay Competency-based pay Job-based pay

job-based pay

Roz is a production editor at a large publishing company. The department manager has asked Roz to walk Carl, a new employee, through the typical phases of book production, showing him how things work and what the tasks of his job are. This practice of _____ has worked well for the type of work Roz and Carl do. on-the-job-training apprenticeship internship school of hard knocks

on-the-job training

When implemented well, _____ is considered the fastest and most effective type of training for facilitating learning in a workplace. social learning on-the-job training simulation training classroom learning

on-the-job training

Diana, an accountant in the planning department at her company, was offered the position of department manager when the person in that job left suddenly. Knowing that the transition would be difficult and require more hours per week and additional travel, Diana declined the job, citing her children as a priority. Diana is: a victim of the glass ceiling. part of the opt-out trend. part of the queen bee syndrome. part of the female advantage.

part of the opt-out trend

Christopher has been offered a position as a sales representative for a medical equipment company. He is in the process of negotiating his compensation package. He has accepted the company's offer to provide a small base salary and be paid 5 percent of his actual sales, or a _____ compensation plan. job-based pay-for-performance competency-based skill-based

pay-for-performance

Darren has been hired into the human resources department of a large corporation. Part of his responsibilities include overseeing a key development activity in human resource management (HRM). Darren is concerned with which of the following activities? Talent acquisition External recruitment Selection Performance appraisal

performance appraisal

Given that their employees come from several distinct subcultures, company managers have made a conscious effort to create an environment that accommodates everyone, especially employees who might otherwise feel isolated and ignored. These managers are committed to: traditional diversity. a strong monoculture. ethnocentrism. pluralism.

pluralism

The tendency to view people who are different as being deficient is called: prejudice. pluralism. stereotype. monoculture.

prejudice

Dominique is a police officer. She is on a call with her partner, Ron, to a report of gunshots. When they arrive, they find that a child has been wounded in a drive-by shooting. The child looks a lot like her own child, and Dominique is so concerned about not crying out of compassion that she cannot focus on what to do next. Dominique is experiencing: stereotype threat. ethnocentrism. pluralism. the glass ceiling.

stereotype threat

Talia is a recruiter in her company's human resources department. Her manager describes the goal of Talia's job as _____ to reflect the importance of the human factor in an organization's success. workforce development training task force formation talent acquisition

talent acquisition

In the business world, recruiting is: forecasting human resource needs and the projected matching of individuals with expected vacancies. the process where an organization and an individual attempt to match the needs, interests, and values that they offer each other. a systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job, as well as about the context within which the job is performed. the activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

the activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied

Within Consumer Group's human resources department, Carmen is responsible for reporting on and taking steps to implement affirmative action. Which of the following would be considered affirmative action? The company eliminates hiring and promotion decisions based on criteria that are not job-relevant. The company takes positive steps to guarantee equal employment opportunities for people within protected groups. The company provides up to 12 weeks unpaid leave for childbirth, adoption, or family emergencies. The company takes positive steps to guarantee promotion from within.

the company takes positive to guarantee equal employment opportunities for people within protected groups

_____ is an invisible barrier that separates women and minorities from senior management positions. Pluralism The queen bee syndrome The glass ceiling The opt-out trend

the glass ceiling

Natalie is a secretary for several engineers in the product development department. She is quiet and shy as she does her job, but has an uncanny knack of knowing what different engineers will need in the way of supplies or information and will have it for them before they even ask. The department manager, who does not see all of the extra things Natalie does that helps the engineers be more efficient, has conducted a performance appraisal of Natalie's work and has given her mediocre ratings on her effectiveness and efficiency in her job. The manager is guilty of being influenced by: stereotyping. central tendency. homogeneity. the halo effect.

the halo effect

Which of the following statements best describes the 360-degree feedback approach to performance appraisal? The individual being evaluated also completes an evaluation after he or she has seen all other evaluations. The 360-degree feedback allows for any number of evaluators along a one- or two-dimension evaluation. The main purpose of 360-degree feedback is to increase awareness of strengths and weaknesses and to guide employee development. Members of the appraisal group are limited to supervisors and coworkers.

the main purpose of 360 degree feedback is to increase awareness of strengths and weaknesses and to guide employee development

In order to ensure that their pay rates are fair compared to other companies, HR managers may obtain _____ from a number of sources. wage and salary surveys performance appraisals 360-degree feedback job evaluations

wage and salary surveys